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Reviews of Staybridge Suites Lake Charles, an IHG Hotel

3 out of 5
Staybridge Suites Lake Charles, an IHG Hotel
1100 West Prien Lake Road, Lake Charles, LA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 269 out of 383 reviews" "
Rating 8 - Good. 67 out of 383 reviews" "
Rating 6 - Okay. 25 out of 383 reviews" "
Rating 4 - Poor. 5 out of 383 reviews" "
Rating 2 - Terrible. 17 out of 383 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a good location. The room was clean. Didn’t like that air unit was so close to bed and made a load noise.
Stayed 1 night in May 2024

10/10 Excellent

eric

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in May 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well taken care of.
Stayed 1 night in May 2024
Response from Aleah A. on May 21, 2024
Dear Brian, We are happy to hear that you enjoyed your stay with us. We hope to see you again soon

10/10 Excellent

comiesha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took my mom and she loved it and she wants to come back
Stayed 1 night in May 2024
Response from Aleah A. on May 21, 2024
Dear Comiesha, Thank you for your feedback. We hope to see you again soon. Have a wonderful day

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room, common areas and the location!
Stayed 1 night in May 2024
Response from Aleah A. on May 21, 2024
Dear Raquel, Thank you for your feedback on our services. We hope to see you again soon.

10/10 Excellent

Cassandra

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family’s stay at the Staybridge was absolutely wonderful. The property was clean, comfortable, and the staff gave us several great restaurant recommendations for nearby spots. Our room had plenty of space for all four of us and was clearly well taken care of.
Stayed 2 nights in May 2024
Response from Aleah A. on May 13, 2024
Dear Cassandra,We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient easy parking
Stayed 1 night in Apr 2024
Response from Aleah A on May 13, 2024
Dear Dee, Thank you for your feedback. Have a wonderful day!

10/10 Excellent

Lauren

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing. Facility is very clean and quiet, even when they have a lot of bookings. My favorite place to stay for my work trips. Breakfast is great. Their happy hour Monday-Wednesday is fantastic.
Stayed 4 nights in Apr 2024
Response from Aleah A. on May 13, 2024
Dear Lauren, We appreciate your feedback. Come back soon

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Aleah A. on May 13, 2024
Dear Jessica, We appreciate your feedback

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Aleah A. on Apr 30, 2024
Dear Randi, Thank you for your rating. Have a wonderful day!

10/10 Excellent

Mindy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. Breakfast was delicious. Excellent property.
Stayed 2 nights in Apr 2024
Response from Aleah A. on Apr 22, 2024
Dear Mindy, Thank you for your rating and feedback. Come back soon

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a two bedroom suite. Nice and spacious. Outdoor kitchen, pool and basketball area were nice. Friendly staff.
Stayed 2 nights in Apr 2024
Response from Aleah A on Apr 22, 2024
Dear Laura, Thank you for your feedback. See you again soon

10/10 Excellent

Tavia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Aleah A on Apr 22, 2024
Dear Tavia, Thanks for the feedback! Have a great day

10/10 Excellent

Charlene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in staff was pleasant and efficient. Great value.
Stayed 1 night in Apr 2024
Response from Aleah A. on Apr 22, 2024
Dear Charlene, Thank you for taking the time to provide us with feedback on our services. We hope to see you again soon

10/10 Excellent

Mandi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside was the people above us never slept. The walked/stomped ALL night long.
Stayed 1 night in Apr 2024
Response from Aleah A. on Apr 18, 2024
Dear Mandi, Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Jazziry

Liked: Cleanliness, staff & service, property conditions & facilities
Live close to casino
Stayed 1 night in Apr 2024
Response from Aleah A. on Apr 15, 2024
Dear Jazziry, Thank you for the 5/5 rating and feedback. We hope to see you again soon.

10/10 Excellent

Jazziry

Liked: Cleanliness, staff & service, amenities
Live the place
Stayed 1 night in Mar 2024
Response from Aleah A on Apr 15, 2024
Dear Jazziry,thank you for your feedback. Have a great day

10/10 Excellent

Jaime

Stayed 2 nights in Feb 2024
Response from Aleah A. on Apr 11, 2024
Dear Jaime, Thank you for your rating of 5/5. We are glad to hear that we have exceeded your expectation.

10/10 Excellent

Letitia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property
Stayed 1 night in Apr 2024
Response from Aleah A, on Apr 8, 2024
Dear Letitia, Thank you for your rating on our property. We hope to see you again soon.

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use extra help around breakfast time to keep things full. Great all around!
Stayed 2 nights in Apr 2024
Response from Aleah A. on Apr 8, 2024
Dear Jamie, Thank you for your feedack. We hope to see you again soon. Have a great day.

10/10 Excellent

Bentura

Stayed 1 night in Apr 2024
Response from Aleah A. on Apr 26, 2024
Dear Bentura, Thank you for taking the time to provide a rating on our services. We hope to see you again soon

10/10 Excellent

Debra

Liked: Cleanliness
A good stay.
Stayed 4 nights in Mar 2024
Response from Aleah A. on Apr 2, 2024
Dear Debra, Thank you for staying with us again. We appreciate your feedback. Have a great day

10/10 Excellent

Shaniqueka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to request clean towels, but we truly enjoyed our stay!
Stayed 3 nights in Mar 2024
Response from Aleah A. on Apr 2, 2024
Dear Shaniqueka, Thank you for taking the time to provide us with your feedback. We hope to see you again soon. Have a great day

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very nice and really enjoyed our stay. Will definitely go back when we are in Lake Charles.
Stayed 1 night in Mar 2024
Response from Aleah A. on Apr 2, 2024
Dear Judy, We are so glad to hear that you enjoyed your stay with us. Have a great day!

10/10 Excellent

Charles

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Aleah A on Mar 25, 2024
Dear Charles, Thank you for your feedback. We hope to see you again soon. Have a great day

10/10 Excellent

Tramaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would definitely be coming back when we visit Lake Charles again
Stayed 2 nights in Mar 2024
Response from Aleah A. on Mar 18, 2024
Dear Tramain, Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Aleah A. on Mar 18, 2024
Dear Mona, Thank you for your rating on our property. We hope to see you again soon. Have a great day

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, quick and easy check in and out. Great amenities and breakfast. The only issue we encountered was that our sofa didn’t look clean, it looked stained, old and dirty. Our shower had soap scum still on the glass. Otherwise, love that it’s conveniently located near the casino, mall and restaurants. Moving forward I believe more time and detail in clearing.
Stayed 1 night in Mar 2024
Response from Aleah A. on Mar 12, 2024
Dear Patricia, Thank you for your feedback. We will work diligently to address your concerns and hope to see you again soon.

10/10 Excellent

Ivy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aleah A on Mar 12, 2024
Dear Ivy, Thank you for your rating. We hope to serve you again soon. Have a great day

10/10 Excellent

Ivy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aleah A. on Mar 12, 2024
Dear Ivy, Thank you for your rating on our services.

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aleah A on Mar 6, 2024
Dear Marlon, Thank you for your rating on our hotel. We hope to see you again soon. Have a wonderful day.

4/10 Poor

Tiffany

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Ok rooms
Check in & out was great. The room was nice & comfy bed. Easy to get in & out. The only complaint I have is we were told breakfast ended at 10:30 & that apparently is a lie. We went down at 9:55 & the women working breakfast stopped putting our food already. There was only a few eggs to get. A family with little kids came down & couldn’t even eat because she wouldn’t put out more food. When we asked the front desk what time it ended she said 10:30 & the women would be putting more food out shortly so we waiting but NOTHING. Then right at 10:30 all the cleaning staff came down & started getting food from the back & coffee. Very disappointed that we paid $200 for a room & couldn’t eat breakfast but the staff was able to eat.
Stayed 1 night in Feb 2024
Response from Aleah A. on Feb 26, 2024
Dear Tiffany, Thank you for your feedback. We are so sorry to hear about your experience with us. We will work to correct these items and hope that you will allow us the opportunity to serve you better in the future.

10/10 Excellent

rosie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Feb 2024
Response from Aleah A. on Feb 26, 2024
Dear Rosie, Thank you for your rating. Come back soon.

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Aleah A. on Feb 26, 2024
Dear Lauren, Thank you for your rating. Have a blessed day!

4/10 Poor

sarah

Liked: Room comfort
Disliked: Cleanliness
Hairy situation
The couch and floors were very dirty and clearly had not been vacuumed in several days. Especially noticable under the beds and laying on the couch. Just a lot of hair attached to everything.
Stayed 2 nights in Feb 2024
Response from Aleah A. on Feb 26, 2024
Dear Sarah, We are so sorry to hear that we have not exceeded your expectations. We will work diligently to improve on these items. Have a great day

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out of 10!
10 out of 10 recommend!! My stay was excellent! Danelle at the front desk was the sweetest and so friendly! The room was very nice and very clean and very comfortable! Will absolutely stay again!
Stayed 1 night in Feb 2024
Response from Aleah A. on Feb 19, 2024
Dear Sarah, We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

debbie a

Liked: Cleanliness, amenities, property conditions & facilities
Loved the kitchen and being able to close off the bedroom from the living room. Dressing/sink area needs door. Shower did not have good water pressure.
Stayed 3 nights in Feb 2024
Response from Aleah A. on Feb 19, 2024
Dear debbie, Thank you for your feedback about your experience.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Aleah A. on Feb 19, 2024
Dear Audrey, Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!! We are very happy with everything. Staff is amazing!
Stayed 1 night in Feb 2024
Response from Aleah A. on Feb 19, 2024
Dear Sarah, Thank you for taking the time to give us your feedback.

10/10 Excellent

MARILYN, DAYTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve place and area
Stayed 1 night in Feb 2024
Response from Aleah A. on Feb 19, 2024
Dear Marilyn, Thank you for your feedback.

10/10 Excellent

james

Stayed 2 nights in Feb 2024
Response from Aleah A. on Feb 19, 2024
Dear James, Thank you for your rating on our services.

6/10 Okay

SHOJI

Traveled with group
Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Aleah A. on Feb 19, 2024
Dear SHOJI, We are sorry that we did not exceed your expectations and we hope that you will allow us the opportunity to serve you better next time.

10/10 Excellent

Jerry, MONROE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Aleah A. on Feb 19, 2024
Dear Jerry, Thank you for your feedback.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Aleah A. on Feb 19, 2024
Dear Grace, Thank you for your rating of our establishment. We hope to see you again soon

8/10 Good

Latrale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was good and staff was very friendly.
Stayed 1 night in Feb 2024
Response from Aleah A. on Feb 19, 2024
Dear Latrale,Thank you for taking the time to provide us with your feedback.

10/10 Excellent

Jarvis, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and clean as well
Stayed 1 night in Feb 2024
Response from Aleah A. on Feb 19, 2024
Dear Jarvis, We appreciate your feedback. Come back soon.

10/10 Excellent

Leland

Traveled with family
Stayed 1 night in Feb 2024
Response from Aleah A. on Feb 19, 2024
Dear Leland, Thank you for your rating of 10/10. We hope to see you again soon.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Aleah A. on Feb 19, 2024
Dear Charles, Thank you for taking the time to provide us with feedback on our services. Have a great day.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Aleah A. on Feb 19, 2024
Dear Jesse, Thank you for your rating of our hotel, we hope to see you again soon.

8/10 Good

Anthony, Winnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yup
Stayed 1 night in Jan 2024
Response from Aleah A. on Jan 29, 2024
Dear Anthony, Thank you for your feedback. Have a great day