Lake Lyell Tours

I’ve worked in the travel industry for 20 years and have never received more unreasonable service than from this hotel. I couldn’t make my intended dates so requested to move them. I was explicit about the fact that I didn’t want a refund, I only wanted to amend my dates. They refused and said they “couldn’t” because I was within 30 days of arrival. Hotels have the power to do whatever they want, they absolutely could have moved my dates if they wanted to, they obviously just didn’t want the additional admin. Businesses that hold customers to their T&C’s “just because” is unreasonable. Especially when the hotel wouldn’t have been out of pocket in the slightest. A date change would have taken 2 minutes and they still couldn’t manage it.