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쉐라톤 벅스 카운티 랑호른 여행 후기

3.5 out of 5
쉐라톤 벅스 카운티 랑호른
400 Oxford Valley Rd, Langhorne, PA

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 523개" "
평점 8 - 좋아요. 1000개 이용 후기 중 224개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 110개" "
평점 4 - 별로예요. 1000개 이용 후기 중 68개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 75개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great, except I was not able to work air conditioning to come when needed.
2024년 4월에 2박 숙박함
답변 제공: FOM 님, 2024년 4월 16일
Thank you for sharing your experience. I do apologize for the inconvenience with your air conditioner.

10/10 - 훌륭해요

Cephane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: FOM 님, 2024년 4월 16일
Thank you for staying with us and sharing your feedback!

10/10 - 훌륭해요

Maureen

Na
2024년 4월에 1박 숙박함
답변 제공: FOM 님, 2024년 4월 9일
Thank you for your business and feedback.

10/10 - 훌륭해요

d

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
staff was very helpful!
2024년 2월에 3박 숙박함
답변 제공: FOM 님, 2024년 4월 7일
Thank you for sharing your feedback!

4/10 - 별로예요

Keisha

별로예요: 청결 상태
Lock was broken on door
2024년 3월에 1박 숙박함
답변 제공: FOM 님, 2024년 3월 27일
Thank you for sharing your feedback! My apologies for the inconvenience with the lock on the door. Our engineering team has repaired the lock. Thank you for staying with us.

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: FOM 님, 2024년 3월 19일
Thank you for your business!

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything went smooth and room was very clean
2024년 3월에 1박 숙박함
답변 제공: FOM 님, 2024년 3월 13일
Thank you for staying with us and sharing your experience.

10/10 - 훌륭해요

Maureen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was so nice
2024년 3월에 1박 숙박함
답변 제공: FOM 님, 2024년 3월 8일
Thank you for sharing your thoughts and staying with us!

10/10 - 훌륭해요

Jimmy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent hotel
2024년 2월에 1박 숙박함
답변 제공: FOM 님, 2024년 2월 27일
Thank you for your feedback and business!

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: FOM 님, 2024년 2월 18일
Thank you for staying with us!

10/10 - 훌륭해요

Amber

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
great stay!
2024년 1월에 1박 숙박함
답변 제공: FOM 님, 2024년 2월 18일
Thank you for sharing your experience.

10/10 - 훌륭해요

Autumn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved this hotel! The staff are so friendly and accommodating. We would definitely stay here again.
답변 제공: FOM 님, 2024년 2월 18일
Thank you for staying with us and sharing your experience. We look forward to seeing you again!

2/10 - 너무 별로예요

Qarizma

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They charged my CC 3 times for reason and they are telling me i stayed 2 nights when i only stayed for one i told them to check the cameras me checking out they said they got no cameras in the property
2024년 1월에 1박 숙박함
답변 제공: FOM 님, 2024년 2월 18일
Thank you for sharing your concerns. We reviewed your concerns and confirmed that you did occupy our facility. My apologies for the misunderstanding.

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff
2024년 1월에 1박 숙박함
답변 제공: FOM 님, 2024년 2월 18일
Thank you for staying with us and sharing your feedback!!

8/10 - 좋아요

Mayleni

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: FOM 님, 2024년 2월 1일
Thank you for your business!

10/10 - 훌륭해요

Tamika

2023년 12월에 1박 숙박함
답변 제공: FOM 님, 2024년 2월 1일
Thank you for staying with us!

8/10 - 좋아요

Wendy

2023년 12월에 2박 숙박함
답변 제공: FOM 님, 2024년 2월 1일
Thank you for providing us with your feedback!

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front Desk reception was very kind and welcoming.
2023년 12월에 1박 숙박함
답변 제공: FOM 님, 2024년 2월 1일
Thank you so much for staying with us and sharing your thoughts!

8/10 - 좋아요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very professional staff, comfortable beds but no top sheet. The staff in the dining room were especially friendly and enthusiastic to serve (Fran, Denise and Yoshi. We reported a domestic issue with our connecting room and they took our concerns seriously (they even gave us vouchers for a free breakfast buffet). Annoying club music played throughout the whole time even though it was Christmas Time. I also wish the fireplace stayed on rather intermittently but enjoyed the seating area by it nonetheless. The hotel needs some TLC too. Overall we were satisfied.
2023년 12월에 2박 숙박함
답변 제공: FOM 님, 2024년 2월 1일
Thank you for sharing your concerns with us! I'm glad that our team was able to make your stay with us as pleasurable as possible. We are undergoing a renovation at the end of this year, and we hope you come back to enjoy our new product.

10/10 - 훌륭해요

Jose

2023년 12월에 1박 숙박함
답변 제공: FOM 님, 2024년 2월 1일
Thank you for the feedback!

8/10 - 좋아요

Mollie

2023년 12월에 1박 숙박함
답변 제공: FOM 님, 2024년 2월 1일
Thank you for your business!

2/10 - 너무 별로예요

Michaela

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The woman who checked me in was rude, unattentive, and didnt seem like she could be bothered. Had to ask me three times if I needed 1 key. I wasn't there much because I was in town because my mom way dying. Checked in around 7, left not long after. Came back and couldn't sleep from about 4am till 9am. The door in my room, 208, had holes all over the inside of it, had to be forced shut. It was also coming apart. I took a shower and the mirror looked like the football team just burshed their teeth, and the walkin shower drained into the rest of the bathroom which almost caused me to fall. I decided to end my stay. No one was at the desk to check out, I left my key and left. Not enjoying any part of my stay not only for the person reasons, but because the room felt unsafe and unkept. Would never recommend this location.
2023년 12월에 1박 숙박함
답변 제공: FOM 님, 2024년 2월 1일
Thank you for sharing your experience with us. Your concerns have been shared with the leadership team, and we have resolved some of your concerns. We will be undergoing renovation the end of this year, and with that change I hope that you would give us another opportunity in the future!

10/10 - 훌륭해요

Kenneth

2023년 12월에 2박 숙박함
답변 제공: FOM 님, 2024년 2월 1일
Thank you for staying with us!

4/10 - 별로예요

Brandon

출장 여행
별로예요: 청결 상태, 편의 시설/서비스
Friendly bar staff, tina was great. I could see through the frame of my door, so noisy. $20 continental breakfast is a joke. I maybe had an equivelant to a $7 breakfast at a diner. Which wouldbe been fresh made to order.
2023년 12월에 4박 숙박함
답변 제공: FOM 님, 2024년 1월 31일
Thank you for sharing your feedback. We offer a full hot buffet for 18, and fresh items to order from our menu.

10/10 - 훌륭해요

Kelly

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check-in was very easy and the person who checked us in was super helpful. The room was standard but the queen beds seemed to be smaller than usual.
2023년 12월에 1박 숙박함
답변 제공: FOM 님, 2024년 1월 31일
Thank you so much for your feedback and business! I'm glad that your stay was enjoyable.

10/10 - 훌륭해요

Laura

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and professional. Room very clean and comfortable
2023년 11월에 4박 숙박함
답변 제공: FOM 님, 2023년 12월 3일
Thank you for your feedback!

4/10 - 별로예요

Lisa

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
TV didn't work, mini fridge didn't work - when I asked front desk to fix they could only move me to another room. Mini fridge in that room didn't work either. So had no way to keep drinks cold. Hot tub/spa was closed. Pool was not lit well in the evening. Lots of things broken or in disrepair. When I asked for an adjustment to my bill for these inconveniences I was told they could not do that. I would not stay here again.
2023년 11월에 2박 숙박함
답변 제공: FOM 님, 2023년 12월 3일
Thank you for sharing your thoughts with us. My apologies for the unpleasant experience you encountered during your stay with us. Your concerns have been shared with our department manager, so that we can rectify the situation.

6/10 - 괜찮아요

John

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Curtains in our room were torn. Television operation was terrible. Weak signal and no channel guide, so viewing was virtually impossible.
2023년 11월에 2박 숙박함
답변 제공: FOM 님, 2023년 12월 3일
Thank you for sharing your experience with us. My apologies for the unpleasant experience.

10/10 - 훌륭해요

Theresa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Greeted by staff with a friendly smile and professional attention.
2023년 11월에 1박 숙박함
답변 제공: FOM 님, 2023년 11월 26일
Thank you for your business and positive feedback.

2/10 - 너무 별로예요

RANA

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed there for 4 nights for a business trip that my work had booked for me, and this hotel was a shame to be part of the Sheraton family! It was beyond disturbing to check in and only find out your keys on the 15th floor after a long travel day, do not work. Then when I went back down they gave me a master key which made me feel uncomfortable that they can give any guest a master key to access all rooms instead of walking their lazy self to open the door for me. Once I got into my room, I discovered the charger and only plug didn’t work. The bathroom sick doesn’t drain and to top it all off, while having my dinner a nasty roach was crowding on my desk and all over my belongings!!!! This hotel is infested in bugs as some of my trip partners experienced the same thing . But when I reported it to management, all they can do is move me to another room like I was going to feel any better sleeping then! I asked to speak to the manager and they took my information claiming she was off sick. They then promised that she would call me as they took my information, yet NO ONE CALLED!!! The PA public health department really needs to go really check this location out as it’s hard to believe that these kind of things are happen in a 3.5 star hotel! This was worse than a motel experience. I couldn’t sleep all night as I continued to check the walls, counter and under my blanket for bugs!! Never again will I stay at a Sheraton hotel again!
2023년 11월에 4박 숙박함
답변 제공: FOM 님, 2023년 11월 26일
Thank you for sharing your experience. My sincere apologies for the unpleasant experience you encountered during your stay with us.

2/10 - 너무 별로예요

Vasyl

2023년 11월에 2박 숙박함
답변 제공: FOM 님, 2023년 11월 26일
Thank you for staying with us.

10/10 - 훌륭해요

Bobbi-Lynn

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: FOM 님, 2023년 11월 26일
Thank you for the perfect score!!

4/10 - 별로예요

Jason

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Front Desk Needs Retraining!
Perhaps its the working etiquettes of the front desk staff rushing you through the check-in process or not responding to your calls when calling the front desk during your stay so they may return to their personal cell phones. No warm professionalism, just attitude returned back when interacting. I had to change my first room 416 due to its very dirty chalky viewable exterior windows and later during the stay being ignored my late night calls to kindly ask security or front desk to inform them about very noisy ignorant inconsiderate loud guests from partying on the same floor that I was on. No answer when calling multiple times. Had to go down myself to the front desk frustrated after midnight to find once again another front desk staff member sitting there playing with his personal cell phone. Problem did get corrected but learned the same partying guests were chased from the front lobby to go to their rooms. That is just great! Thank you for the well-trained front desk staff at this hotel! And, this is a Sheraton? You would think differently from this experience!
2023년 10월에 3박 숙박함
답변 제공: FOM 님, 2023년 11월 26일
Thank you for sharing your experience with us. Your concerns have been addressed with the department manager, and this was made a teachable moment for staff.

10/10 - 훌륭해요

robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good
business travel super clean perfect bar perfect bar HOURS just stay here folks not red roof
2023년 10월에 1박 숙박함
답변 제공: FOM 님, 2023년 11월 26일
Thank you for the perfect score and gracious feedback.

10/10 - 훌륭해요

Donna

좋아요: 편의 시설/서비스
The he front desk as very kind and helpful.
2023년 10월에 1박 숙박함
답변 제공: FOM 님, 2023년 11월 26일
Thank you for acknowledging our customer service.

10/10 - 훌륭해요

Mia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was well accommodating for our needs.The beds were soft and wonderful and the pillows like sleeping on clouds on the real and the breakfast buffet well worth the $18 person.
2023년 10월에 2박 숙박함
답변 제공: FOM 님, 2023년 11월 26일
We appreciate your business and detailed feedback!

8/10 - 좋아요

Allane Isabelle

좋아요: 청결 상태, 직원 및 서비스
It’s better hotel than the hotels in the area
2023년 10월에 1박 숙박함
답변 제공: FOM 님, 2023년 11월 26일
Thank you so much for sharing your thoughts.

10/10 - 훌륭해요

Ossierra

2023년 10월에 1박 숙박함
답변 제공: FOM 님, 2023년 11월 26일
Thank you for your business and feedback!

2/10 - 너무 별로예요

Brian

2023년 9월에 3박 숙박함
답변 제공: FOM 님, 2023년 11월 26일
Thank you for staying with us.

6/10 - 괜찮아요

Rachele

2023년 10월에 1박 숙박함
답변 제공: FOM 님, 2023년 11월 26일
Thank you for staying with us.

10/10 - 훌륭해요

Sebastian

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Great services and front desk reception very friendly and professional
2023년 9월에 1박 숙박함
답변 제공: FOM 님, 2023년 11월 26일
Thank you so much for the 10!

8/10 - 좋아요

Matthew

2023년 9월에 1박 숙박함
답변 제공: FOM 님, 2023년 11월 26일
Thank you for staying with us.

6/10 - 괜찮아요

Saphire

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is dated. My only complaint was the noise at 3am from next door.
2023년 9월에 1박 숙박함
답변 제공: FOM 님, 2023년 11월 26일
Thank you for sharing your feedback. My sincere apologies about the noise.

6/10 - 괜찮아요

Rosa

2023년 9월에 2박 숙박함
답변 제공: FOM 님, 2023년 11월 26일
Thank you for your feedback.

10/10 - 훌륭해요

Sherin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Enjoyable Stay at the Sheraton in Langhorne
I found my stay at the Sheraton in Langhorne to be very pleasant. The moment you walk through the double sliding doors, you feel that you are in a higher quality hotel. The Reception staff were friendly and helpful, as were the bar staff. The food is of good quality, portion sizes are generous and I would say at the high end of fairly priced. The room was clean, well maintained and well laid out, with plenty of power sockets for devices. The main bin for trash had a recycling compartment, which I think shows a nice eco-awareness. I can be quite critical, but I will happily stay here again, and I can't give a higher recommendation than that.
Room - View from door end.
Room - View from window end.
When in Philly, have a Philly Cheesesteak.
2023년 9월에 4박 숙박함
답변 제공: FOM 님, 2023년 11월 26일
Thank you so much for staying with us and sharing your experience!

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: FOM 님, 2023년 11월 26일
Thank you for your feedback.

10/10 - 훌륭해요

John

2023년 9월에 1박 숙박함
답변 제공: FOM 님, 2023년 11월 26일
Thank you for the feedback.

10/10 - 훌륭해요

Akeem

출장 여행
좋아요: 숙박 시설 상태 및 시설
It was very pleasant
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

michael

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very loud room close to elevator.
Rooms were nice! Had to get escourted to our room like we were kids. Room keys didn't work and had been down for 2 days. Room was very loud and by elevator. Heard kids running in the hall early morning. Bed not very comfortable.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Anita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very clean. No smell whatsoever! Staff was very friendly and knowledgeable. Our room was impeccable!
2023년 9월에 1박 숙박함