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Reviews of PROXY by The Oriental Albay

3 out of 5
PROXY by The Oriental Albay
Purok 1 Barangay 33, Peñaranda St., Legazpi, Albay

Reviews

8.0

Very Good

Rating 10 - Excellent. 31 out of 75 reviews" "
Rating 8 - Good. 23 out of 75 reviews" "
Rating 6 - Okay. 10 out of 75 reviews" "
Rating 4 - Poor. 5 out of 75 reviews" "
Rating 2 - Terrible. 6 out of 75 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christine joy

Stayed 2 nights in Jun 2023

10/10 Excellent

Seoyoon

Stayed 2 nights in Nov 2023

10/10 Excellent

Melvin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from PROXY by The Oriental Albay on Oct 5, 2023
Thank you for giving us a perfect rating, we will still do our best to serve you better. Looking forward to your future bookings.

2/10 Terrible

Gary Alan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor management!!
Stayed 2 nights in Sep 2023

6/10 Okay

Jose

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from PROXY by The Oriental Albay on Oct 5, 2023
Thank you for your rating, we will do our best and exert more, for the improvement of all departments or areas in the hotel. Looking forward to your future booking.

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from PROXY by The Oriental Albay on Jul 12, 2023
Thank you for your positive review.Looking forward to your future booking.

10/10 Excellent

Nolasco

Stayed 1 night in May 2023
Response from PROXY by The Oriental Albay on Jul 12, 2023
Thank you for your positive review.Looking forward to your future booking.

8/10 Good

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were awesome, room/bathroom amenities were disappointing. Breakfast can be improved.
Stayed 3 nights in May 2023
Response from PROXY by The Oriental Albay on Jul 12, 2023
Dear Ms CynthiaThank you for staying with us, we will take note of your concern for the improvement of our service. Looking forward for you future booking.Best regards and keep safe.

8/10 Good

cheryl

Traveled with partner
Liked: Staff & service
Location.
Stayed 2 nights in Jun 2023
Response from PROXY by The Oriental Albay on Jul 12, 2023
Thank you for your positive review, however, we still need to improve more on our service.Looking forward to your future booking.

8/10 Good

REYNALDO

Business traveler
Stayed 2 nights in May 2023
Response from PROXY by The Oriental Albay on Oct 5, 2023
Thank you for the rating you have given us, we will exert more for the improvement to make it 10. Looking forward to your future booking.

10/10 Excellent

Nolasco

Stayed 2 nights in May 2023
Response from PROXY by The Oriental Albay on Jul 12, 2023
Thank you for your positive review, we will improve our service to give you the best. Looking forward to your future booking.Keep safe.

6/10 Okay

Juillard Philip

Business traveler
Disliked: Amenities, property conditions & facilities
This is rated as a “4-star” hotel. At most, I’d give it a 3-star and that’s being very very generous. Bathroom wasn’t very clean and there were winged insects (flies?) in the sink. I saw that some of the work done in the room I was in was rushed too. Included breakfast was very limited and disappointing. I was expecting more since this hotel was carrying the name “Oriental” and I stayed in far better hotels that’s cheaper and have better amenities… The staff were trying extra hard to accomodate and please guests but they felt like they were hospitality students who were in apprenticeship and didn’t know what they were doing. Also phoned the desk from room to let them know that the WiFi wasn’t working. They said they’ll let their IT department know but no action was taken. I didn’t get a call back as well… Issue wasn’t fixed and I just resorted to using my mobile data for work. Menu was made from a coloured bond paper that was laminated. Not to nitpick but this is supposed to be a 4-star hotel. Dinner was lacklustre. I ordered a cheeseburger, which is really hard to screw up. What I got: overcooked and burned patty that wasn’t seasoned well. Potato chips that came with it tasted bitter like it was burned. I did like the lumpia on a positive note though. I’d pay a little more money for a better hotel, which Legazpi City has quite a few of. One good thing I can say us that the bed and pillows were super comfortable.

4/10 Poor

Paulo

Stayed 2 nights in Apr 2023

4/10 Poor

Ceferino, Santa Clarita

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Room Amenities is not good. Shampoo and conditioner, soap is empty. Breakfast is limited and no choose and few. Security and some staff sleeping in the lobby at early morning. Lobby is very dark at night. First time and will not recommended to my friends to stay.
Stayed 1 night in Apr 2023

8/10 Good

John Paul

Stayed 2 nights in Mar 2023

10/10 Excellent

Felix

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean environment, staff well mannered!!!!
Stayed 2 nights in Mar 2023

4/10 Poor

Scott

Traveled with family
Liked: Staff & service, amenities
Have stayed hear a few times. Property is declining. Ac didn’t work. Free breakfast was buffet and mostly cold.
Stayed 1 night in Nov 2022

10/10 Excellent

Jason

Stayed 1 night in Nov 2022

6/10 Okay

Marilyn

Stayed 1 night in Nov 2022

8/10 Good

Salve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New building and close to the Main Street.
Stayed 1 night in Aug 2022

8/10 Good

Sam

Stayed 1 night in Aug 2022

2/10 Terrible

Judex Daet

Traveled with family
Disliked: Staff & service, amenities
no slippers, no wifi inside the room
Stayed 2 nights in Aug 2022

6/10 Okay

Karen

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2022

10/10 Excellent

Carmen, Manchester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice and helpful. Breakfast is ok. Room is clean, it’s just the towels and beddings a bit stained. Aside from that, we’re enjoying our stay.
Stayed 1 night in Jul 2022

10/10 Excellent

WINSTON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient staff. Quiet. Comfortable beds. Decent amenities. Fast elevators.
Stayed 10 nights in May 2022

8/10 Good

Cynthia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Emmylou

Stayed 1 night in May 2022

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another trash bin
Almost excellent, may i suggest to place another trash bin in the room not only inside the cr.
Stayed 1 night in May 2022

10/10 Excellent

WINSTON

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent and friendly staff. Ample parking. Fast elevators. Good food.
Stayed 9 nights in May 2022

8/10 Good

C. Carmela

Stayed 1 night in May 2022

8/10 Good

Ananya

Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2022

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Central location to attractions.
Stayed 1 night in Apr 2022

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Job PROXY and thank you for accomodating us.
The view was great food and service was a pleasurable experience. The room was kept neat and tidy, we have been well accomodated by the staff .although we have encountered issue on the booking reservation they have made their best to assist and adress our concerns .The confirmation was not their fault i guess it was more on the App itself.
Stayed 3 nights in Apr 2022

2/10 Terrible

Liza

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad customer service, bad plumbing, bathroom floor flooded, can’t use the vault because no staff would come and open the safe so I was forced to carry all my important documents and jewels everywhere I go. No towels in the room we have to go down every single night to ask for towels and on the last couple of days we just didn’t bother asking anymore. We also sat down for breakfast but 45 minutes wait still nothing so we decided to walk out and get breakfast somewhere else. Never ate breakfast again in the hotel. Will never stay in this hotel again very disappointed
Stayed 3 nights in Apr 2022

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was was great. They were quick to respond to our requests and always got the job done quickly. I would definitely stay here again.
Stayed 3 nights in Mar 2022

6/10 Okay

Edmon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The overall stay in Proxy by The Oriental Albay is fine but then we did not get notified that the pool is occupied because of a debut party. I mean part of our plan is to hangout by the pool at night but got ruined so we just stayed in the room all night instead. The television got only one channel which is really disappointing lol There is also some kind of unpleasant smell when we first entered the room and we extinguished it by spraying perfume.
Stayed 1 night in Mar 2022

6/10 Okay

Clarence

Stayed 2 nights in Mar 2022

6/10 Okay

Ma Sonia

Traveled with group, Traveled with partner
Very polite and accomodating staff
Stayed 1 night in Mar 2022

8/10 Good

rico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick visit to Legazpi
Tried direct booking but front desk officer took long to respond so I tried using hotels.com app instead for seamless booking. Upon arrival, we noticed the warm atmosphere at the lobby due to poor airconditioning but the lobby was clean and easy to look for. We added one more room since we are 5 persons all in all. The roomy was neat and cozy which is a plus along with the spacious bathroom. We noticed the room door to be a bit thin so you can here people outside walking along the hallway. It was a satisfactory stay overall as the hotel offers good value for money with their pricing. Parking is located at the back near the pool but can be a bit crowded during weekends. Buffet is affordable
Stayed 1 night in Mar 2022

10/10 Excellent

Gener

Stayed 4 nights in Feb 2022

10/10 Excellent

XAVIER

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice experience. Shen is so accommodating.
Stayed 1 night in Jan 2022
Response from . on Feb 3, 2022
Thank you for your positive feedback, we always do our best to serve our guest better. Keep safe and God bless.

8/10 Good

MJ

Liked: Cleanliness, staff & service, amenities
Overall, enjoyed the stay at the PROXY. The staff are very accommodating :) There were some issues with the heater in the room (not able to fix)
Stayed 1 night in Dec 2021
Response from . on Feb 3, 2022
Thank you that you enjoy your stay with us, we will bring up your concern to our management to resolve the issue so we can serve better in the future. Keep safe

4/10 Poor

Enrique

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
- on our first day upon entering the room can see hair on the floor - drainage on the shower area was clogged - hmmmm also foul odor upon entering the room only to realize it was the room attendant who assisted us - unable to connect to the internet - we have to transfer to another room due to unacceptable circumstances which is kind of a hassle - on our 3rd day water supply was disrupted for hours or so so we cannot use the toilet
Stayed 5 nights in Dec 2021

10/10 Excellent

Presco

Stayed 1 night in Dec 2021

8/10 Good

September

Traveled with family
Liked: Amenities, property conditions & facilities
I like the location of this hotel which is right in the city. It has a nice pool and lounging area. The restaurant located at the ground floor of the hotel was okay too. Needs improvement though on their servings coz I found it not enough for 1 person. Also, if they’ll be using placemats for every table it should be changed every after use. During our stay we had problems with the wifi which was resolved after a good 5 hrs or so. We had a water problem too during our stay which was so annoying. We did a night swim and when we got to our room to shower, there was no water supply. They didn’t offer any solution but kept on saying, “we’re having maintenance check what the problem is. We’re sorry.” I even had to ask if we can shower at the hotel Spa, which they should’ve offered at the beginning coz we’ve been waiting for hours to have it fixed. Overall, our stay was OK. Hotel is newly built/ renovated/ modern interior. Food tasted good but needs to serve more per serving. Restaurant staff who worked during closing hours were great. Security officer and front desk personnel were courteous.
Stayed 1 night in Dec 2021

10/10 Excellent

Josephine

Stayed 3 nights in Dec 2021

10/10 Excellent

Apreel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Reniva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
...
Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room given to us has just been vacated by a previous guest and base on how we saw the room, the beddings were arranged but when we move one of the bed the floor under it was dusty and dirty. The shower room looks like it was cleaned in a hurry and no bathroom rug was in place. The shower room drainage was clogged. Service was slow. This was also the first time I encountered checking in a hotel that doesn't have complimentary bedroom slippers. When I asked front desk for it, he said it can be provided for us but we need to pay for it. And they say it's a 4 star hotel?? Even the staffs that assisted us with their plated complimentary breakfast looks like they did not undergo proper training. This hotel is absolutely NOT recommendable. Instead of having a stress free staycation, we end up stressing during our stay.
Stayed 1 night in Dec 2021

10/10 Excellent

Maria Carmel

Stayed 1 night in Dec 2021