Leggett Vacations from ₩718,322

Disappointing 4-Star Experience: Noise, Disregarded Requests, and Misleading Information Rating: ⭐⭐ / 5 I recently stayed at the San Francisco Marriott Fisherman's Wharf and left highly disappointed. As a 4-star property, I expected a certain level of basic comfort and customer care, but my experience fell completely short. I specifically requested a quiet room when I check in, but I placed in a room directly impacted by loud overnight construction noise that made it impossible to get a good night's sleep. When I approached the front desk to ask for a room change, my request was rejected with zero effort to find a solution. To make matters worse, the front desk gave us misleading information about the property amenities. We were explicitly told that the $20 restaurant credit was per person, but when we went to use it, we found out it was actually per room. A 4-star Marriott property should proactively manage known noise disruptions and, at the very least, ensure their staff gives accurate information to guests rather than making promises they won't honor. Between the sleepless night and the misdirection at the front desk, this was a highly frustrating stay. I will not be returning.

I have never experienced such a horrible customer service experience like I have here by the night time staff - we were forced to book an additional room because we had 3 guests (dispite our room being listed as accommodating 3) we weren’t allowed to our room without booking and were threatened with being kicked out. On top of that, a/c unit was poorly maintained so there was a constant clicking noise all night. Never staying here again, Hotel G lost a repeat customer.