"The greeting from the hotel clerk was abrupt. When he told us our room was in the annex, I told him I booked in the main building. He said, very rudely, "I did not book the room and it cannot be changed". The bellhop assisted us with luggage to our room, but, we are seniors, had to walk thru an alley-like street, and hike up 3 flights of stairs because no elevator. This is why I requested a room in the main building. He told us they are avaliable to serve us 24/7; however, I called about 6:30 the morning we checked out to ask for bellhop assistance but was told "thete is only one person at the desk and bellhops don't start until 8AM. We struggled to get our luggage back down the 3 flights of stairs, walked in the hotel lobby at about 6:45AM to see 3 gentlemen behind the desk. I was very upset but did not say anything and only checked out becausethe lobby was full of guests. In addition, when we checked in we were told breakfast is offered for $20 per person. However, after talking with others in our group of 22 people, they were told breakfast was included. After all this, I would never recommend Hotel Monte Carlo to anyone. "
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