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예약 가능 여부 확인

시마마 호텔 여행 후기

4 out of 5
시마마 호텔
Falls Estates, Area 1, Lilongwe

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 23개 이용 후기 중 6개" "
평점 8 - 좋아요. 23개 이용 후기 중 8개" "
평점 6 - 괜찮아요. 23개 이용 후기 중 4개" "
평점 4 - 별로예요. 23개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 23개 이용 후기 중 2개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Gary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Friendly staff was the best feature. Disappointing features was the advertised pool had been closed for over twelve months. Maintenance on the property was substandard for the price point.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Fousseni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Chancy Chiopsanjati 님, 2023년 9월 14일
Thanks for your feedback and we appreciate greatly

6/10 - 괜찮아요

Geri

2023년 2월에 1박 숙박함

8/10 - 좋아요

glen

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
Simama hotel
A nice hotel in the heart of Lilongwe. Stay was helpful and friendly. Hallway needed cleaning. Rooms were clean and bed comfortable.
2022년 8월에 1박 숙박함
답변 제공: Chancy Chiopsanjati 님, 2022년 9월 6일
Thanks for your compliment. We look forward to having you here again. Stay blessed.

10/10 - 훌륭해요

Vera marija

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic
2022년 8월에 4박 숙박함
답변 제공: Chancy Chiopsanjati 님, 2022년 8월 11일
Thank you very much for your compliment and we are looking forward to having you again in future.

6/10 - 괜찮아요

Richard

단체 여행
별로예요: 청결 상태
Our room had not been cleaned very well. Items from previous guest in bathroom. Hairdryer was not working. I have stayed here in previous years. The staff has changed. Not as friendly as they used to be.
2022년 6월에 1박 숙박함
답변 제공: Chancy Chiopsanjati 님, 2022년 7월 5일
Good morning Richard. Thanks for your compliments on the services received. However, I would like to apologize on behalf of Simama Hotel. It has been noted that there was a communication breakdown between the Receptionist and the Housekeeper. The room was indeed not ready for occupation and the reception was notified. It was the reception which did not make proper handover. Once again, please accept our apologies once more.

2/10 - 너무 별로예요

Edith

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Totally disappointed
The rooms are so small and tight. There is too much furniture in deluxe rooms. No space to put suitcase to open it. The walls are in desperate need for an update. The hotel needs an overhaul update. I couldn’t stay there I left and went to another hotel. If you are looking for a mediocre standard that’s the place for you.
2022년 5월에 1박 숙박함
답변 제공: Chancy Chiopsanjati 님, 2022년 6월 20일
Good morning. We have positively taken your concerns regarding our facility. We will make sure that we have made improvements on areas of your concerns. We appreciate.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
Not too bad
2022년 3월에 3박 숙박함
답변 제공: Gezala 님, 2022년 3월 23일
Thanks

8/10 - 좋아요

Ｇａｚａ 님, 東京

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
レストランは美味しかったです。特に朝食が良かった。 スタッフも協力的で色々とアドバイスしてくれました。
2019년 7월에 3박 숙박함
답변 제공: Simama Hotel 님, 2019년 8월 27일
we appreciate for your feedback hence looking to host you again... cheers.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Mirroring the exterior concrete slab look of the property, the horrible inside of the hotel is a tired version of what used to be even as new ugly design and poor furniture choice. The doors were not made for the frame and hardware so all doors are hacked on the top. You can see daylight around the doors as the fit is so poor. Good luck finding power plugs in there, you will have to unplug some lamp after using a lot of energy moving the heavy furniture. Bed, chair, tables are all too large for the room rendering movement difficult. State of the furniture, windows, wallpaper is OLD and TIRED. Internet was working 10-20% of the time, always unstable from one minute to the next. Restaurant and bars are inside with no windows, not really inviting to go have a meal in a cave. Price was high for was it is, avoid at all costs.
2019년 6월에 2박 숙박함
답변 제공: Avanty (Accommodaton Coordinator) 님, 2019년 6월 19일
thanks for the feedback, we will work on it to mitigate these challenges

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite centrally located. Friendly and helpful staff. Reasonable room rate per night but still good quality room. Traffic close outside, but not any problem with traffic noise. I only had breakfast there, so I'm not able to say anything about the kitchen. Absolutely a place worth considering in Lilongwe.
2019년 2월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very friendly and helpful staff. Hotel in good location and easy to find. It was quiet so like Lilongwe a little soulless.
2019년 1월에 1박 숙박함
답변 제공: General Manager 님, 2019년 1월 29일
Dear Guest, Thank you so much for your valuable feedback. I hope you stay was comfortable. Looking forward for your next visit.

10/10 - 훌륭해요

Jules 님, Fort McMurray

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great time ... staff are very friendly and awesome management
2018년 11월에 1박 숙박함
답변 제공: Management 님, 2018년 11월 19일
Thank you so much Mr.Jules. We were so happy to have you with us. Looking forward for your next visit. The Team of Simama Hotel would like to wish you a Merry Christmas and a Blessed 2019 in advance.

8/10 - 좋아요

실제 이용하신 고객

2018년 11월에 2박 숙박함
답변 제공: Simama Hotel Mangement 님, 2018년 11월 13일
Dear Guest, We appreciate your honest reviews. Thank You so much.

10/10 - 훌륭해요

Edna Garcia de la

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 1박 숙박함
답변 제공: Management 님, 2018년 6월 27일
Dear Edna Garcia de la. Thank you for your valuable feedback. We are overjoyed that we were successful in making your stay comfortable. Hoping to see you again soon. Thank You.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
They have perfect restaurant, nice city view, and good distance with city center. We had problem with reservation but they figure out very quick. It is The Best hotel in Lilongwe.
2018년 6월에 1박 숙박함
답변 제공: Management 님, 2018년 6월 23일
We really appreciate your valuable feed-back & It was a pleasure having you in our hotel. Looking forward for your Return. Thank You

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I had crutches while there, and there lift was not working
2018년 6월에 2박 숙박함
답변 제공: Management 님, 2018년 6월 20일
Dear Madam, We apologise for the inconvenience caused at the time of your arrival. But our engineering team had fixed it in few hours on the same day of your arrival. The Simama Hotel team is very sorry and looking forward for your return.

8/10 - 좋아요

Peter 님, South Africa

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
all staffs are very friendly
Manager V.J Humber and wifi service is good. clean and comforter.
2018년 4월에 4박 숙박함
답변 제공: Manager 님, 2018년 4월 24일
Dear Mr.Peter, It was a pleasure having you with us, and we are extremely happy that you were happy with our service. Looking forward to your next visit soon. Thank You once again.

10/10 - 훌륭해요

richard 님, france

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice surprise
I've driven passed this hotel a number of times and have always wondered why they didn't employ an architect as it's pretty unattractive. But now I find that the exterior hides a little gem. Nice friendly staff, good rooms, clean and tidy. Breakfast was ok too. Secure parking and on the edge of the town centre. Overall I thought it was good value
2018년 3월에 2박 숙박함
답변 제공: Management 님, 2018년 3월 23일
Dear Mr. Richard. Thank you so much for your feedback. We wish that your next visit will be a longer stay with us where we can show more of our hospitality.

8/10 - 좋아요

Dane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cemtral (Area 1), economical yet classy
Nice central location with a secure perimeter. Clean but needs a deep clean program to frequently get areas that are missed on daily service. Toilet sprayer needs frequent sanitizing due to its nature and it was lacking. Windows and carpets need to be part of cleaning maintenance cycle to increase the positive experience. The room was broken up into bedroom, sitting room and bath room. Nice effect but due to huge size if bed, there was no room to walk around sides and it was cramped. Restaurant was clean (except for the German roach running around from under serving table to under tables). Food was well prepared and variety of Chinese, Indian, British, local menu was well appreciated. Staff very friendly and helpful. Elevator was out of service for a week plus (not a deal breaker but may annoy some). Some road noise and many noisy birds roost on walls outside room but not horrendous. Air-con works well with dual units. Very strong and consistent high speed internet but satellite television service was poor for a week.
2017년 8월에 3박 숙박함
Dear Mr.Dane, Thank you so much for your feed back on your experience at Simama Hotel, And we will make sure to rectify all area's with short comings before your next arrival. Thank You, Management.

4/10 - 별로예요

Bryan 님, Johannesburg

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Comfortable Room but Hotel Lacks Basic Amenities
I stayed at the Simama Hotel for one and half weeks. Pros: - Comfortable bed and room with working air-conditioning - Staff are friendly - Fairly Central Location in Lilongwe - Working TV in room with two international news channels and a range of local channels Cons: - The hotel advertises free Wifi but this rarely works sufficiently to browse the most basic of websites or retrieve emails. My advice is to purchase an Airtel SIM card with data and create your own hotspot. - The menu in the restaurant lacks variety. Consists of expensive meat, a burger, a few sandwiches, a lot of different curries and some Chinese dishes. No African dishes. - The restaurant and bar are tucked away in windowless rooms at the back of the hotel - No concept of a concierge. When seeking a different meal or place to have a drink, the staff were unable to provide suggestions. - Breakfast is the same every day: egg, baked beans, fried potatoes and fried tomatoes. One of the mornings, I was served raw tomato and cold baked beans. Sometimes there is cereal and fruit. - Coffee is bad. Tastes like the filter coffee machine is kept on 24 hours per day, resulting in a burned and stale tasting drink.
답변 제공: General Manager 님, 2017년 4월 19일
Dear Mr.Brian, It was a pleasure having you with us and thank you for your valuable comments. we have made the mentioned changes, and we hope to see you soon. Thank You Once again.

8/10 - 좋아요

Vic 님, Johannesburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I enjoyed my stay at Simama The staff was very friendly and helpful. The room was decent and very comfortable. The only down side was the Wifi signal not being as strong as I would have expected at all the places in the hotel. Beside that, great experience
답변 제공: General Manager 님, 2017년 4월 19일
Dear Sir/Madam, We are very pleased to know that your stay with us was enjoyable and it was a pleasure having you with us. Hoping to see you return soon. Thank You Sir.