Dear Guest, We appreciate your feedback. We regret that your experience in our Hotel has not met your expectations since one of our main missions is to provide unique experiences to our Guests. We assure you that we will continue trying to always provide a high-quality service in all areas and circumstances. We look forward to welcoming you again, hopefully for an improved experience. Best regards, Ana Cláudia Branco - Guest Experience Manager

Dear Guest, We really appreciate your feedback and we are very happy to know that you enjoyed your experience with us. Our Guests' satisfaction is our main concern. We hope to have the pleasure of welcoming you again soon for another great experience in Lisbon. Best regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, We apologize for answering in English. Thank you so much for your kind review. We glad to know that our pleasant staff contributed to the quality of you experience! We hope to welcome you back in a not too distant future. Best regards, Sara Ferreira Customer Experience Manager

Cher Fernandes,Nous vous remercions pour votre aimable commentaire.Nous sommes ravis de constater que notre équipe y est pour beaucoup.Toutefois, nous tenons à préciser que vos commentaires ont été transmis aux responsables des départements concernés.Notre équipe s'efforce constamment d'améliorer la qualité de notre service, votre avis sera donc pris en compte et nous nous efforcerons de corriger les aspects mentionnés.Nous espérons vous revoir bientôt au Real Residêcia.Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,Marta SousaResponsable des relations avec les clients

Geachte heer Shepard,Hartelijk dank voor uw opmerkingen. Ze waren erg aardig en we vonden ze absoluut geweldig.We letten altijd op de kleine details om een groot verschil te maken in de ervaringen van onze gasten en ons belangrijkste doel is dat al onze gasten zich zo voelen. We zijn erg blij om uit uw recensie te vernemen dat we u dat gevoel hebben gegeven.We zijn blij om te horen hoe aangenaam uw verblijf was en dat u tevreden was over onze service, ons personeel en onze locatie.We willen u ook bedanken voor uw gedetailleerde beschrijving van onze diensten en faciliteiten, onze locatie en de diensten dichter bij ons. We zijn er zeker van dat deze zeer gewaardeerd zullen worden en zeer nuttig zullen zijn voor toekomstige gasten.Hartelijk dank voor het achterlaten van uw feedback over ons hotel en we hopen dat we u weer mogen verwelkomen voor een geweldige tijd in ons hotel.Met vriendelijke groeten,Marta SousaManager gastenrelaties

Dear Mrs. Karen,It's really gratifying to hear how pleasant your stay was and how satisfied you were with our service ,staff and accommodation.We really appreciate your feedback and hope to welcome you back to our hotel soon.Best regards,Real Residência

Cara Sra. Denise, Desde já, agradecemos muito a sua lealdade ao nosso Grupo Real. Trabalhamos arduamente para que os nossos hóspedes possam sentir a sensação de conforto, como recolhece. Agradecemos novamente, toda a sua atenção por deixar o seu comentário, e esperamos recebe-la em breve.Real Residência

Caro Sr. Jorge,Muito lhe agradecemos a pontuação máxima que atribuiu ao nosso Hotel.Desejamos voltar a recebê-lo em breve com a qualidade habitual do nosso Hotel assim como em qualquer outro Hotel do Grupo Real.Melhores cumprimentos,Marta SousaCustomer experience manager

Sehr geehrter Kunde,Vielen Dank für Ihren Kommentar. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben.Beste grüße,

Dear Miss Amy, Thank you very much for the score given. We hope to welcome you back to our Real Residencia.Best regards,

Dear Guest,It is really gratifying to know how enjoyable your stay was and that you were pleased with our service quality. We look forward to welcoming you again, hopefully soon, to our Hotel.Kind regards,

Dear Mr. Noriko, We appreciate your comment, as well as the maximum score assigned to our hotel and our service.We hope to welcome you back with the superior quality that resides in our hotel as well as everyone else of the Real Hotel Group.Greetings,

Dear Mr. Ivan, We appreciate the maximum score assigned to our hotel and our service.We hope to welcome you back with the superior quality that resides in our hotel as well as everyone else of the Real Hotel Group.Greetings,

Sehr geehrter Herr Heike,Vielen Dank für Ihren Kommentar sowie für die Höchstpunktzahl, die unserem Hotel und unserem Service verliehen wurde.Wir hoffen, Sie und alle anderen Mitglieder der Real Hotel Group wieder mit der erstklassigen Qualität begrüßen zu dürfen, die in unserem Hotel zu finden ist.Grüße,Hinweis: Dieser Beitrag wurde mit einem Übersetzungsprogramm verfasst. Wir entschuldigen uns für etwaige Fehler

Dear M. Gevorg, Thank you so much for the score given.We look forward to welcoming you again, hopefully soon, to our Hotel.

Dear Mr. Orly, Thank you for giving us the maximum score.We hope to welcome you again soon.Best regards,

Dear Mr. Hamid, It is really gratifying to know how enjoyable your stay was and that you were pleased with our service quality. Thank you so much for your constructive comments and review.We look forward to welcoming you again.Kind regards,

Dear M.Chong, It is very special to learn how enjoyable your stay was and to know that you were pleased with our service. It is always a pleasure to know that a Guest is satisfied with our service, and our staff.We look forward to welcoming you again, hopefully soon at the Real Residência.Kind regards,

Sehr geehrter Gast,Sehr schätzen Ihr Kommentar.Wir hoffen, Sie mit der überlegenen Qualität, die in unserem Hotel sowie jeder andere des Real Hotel Group bezieht wieder begrüßen zu dürfen.Grüße,Hinweis: Dieser Beitrag wurde mit Hilfe eines Übersetzungsprogramm so geschrieben, wir entschuldigen uns für etwaige Fehler, die eventuell existiere

Dear Mr. Pentti, Thank you for your comments.We are truly happy to learn that you enjoyed your stay with us.The availability and the friendliness of our staff is characteristic of all of our staff members, and we're very happy to know that you felt them.We look forward to your next visit to our hotel.Kind Regards,

Dear Serena, It is very special to learn how enjoyable your stay was and to know that you were pleased with our service. It is always a pleasure to know that a Guest is satisfied with our service, and our staff.Only the best Guests make it possible for us to be the best Hotel.We look forward to welcoming you again, hopefully soon at the Rea Residência.Kind regards,

Dear Miss Jacqueline, Thank you very much for the feedback,We are happy to know we made our customers have a great stay with us.Best regards,

Dear Mr. Mark, Thank you for your feedback.We hope to see you again soon.Best regards,

Dear Mr. David, Thank you for sharing your experience and review.It makes us happy to know you our guests enjoy their stay with us.Best regards,

Estimada Marcia, Muito obrigada pelas simpáticas palavras sobre a nossa Real Residência.Esperamos receber uma nova visita em breve.Melhores cumprimentos,

Estimada Celene, Muito Obrigada pelo seu comentário.Ficamos a aguardar uma nova visita.Melhores cumprimentos,

Dear Miss Denise, Thank you very much for your comment.We hope to welcome you again soon.Best regards,

Estimado Sr. Pedro Luis, Muito obrigada pela pontuação atribuída à nossa Real Residência.Esperamos vê-lo de novo.Melhores cumprimentos,

Dear Mr. Alberto, Thank you for your feedback.We try to maintain our kitchens with the essentials we believe are needed. This comment will be shared wit our department heads as we are always trying to improve and provide the best experience for our guests. Best regards, Mariana Passo

Estimada Sra. Beatriz, Obrigada pelo seu comentário.Estamos aos poucos a restaurar a nossa Residência de forma a proporcionar sempre a melhor experiência para os nossos clientes.Esperamos receber a sua visita novamente em breve. Melhores cumprimentos,

Dear M. Amrish, Thank you for you comment.We are working on having our facilities more up to date. We hope to see you soon, to have the opportunity to welcome you once gain.Best regards,

Dear M. Kristina, Thank you for the score you have given to Real Residência, best regards,

Dear Miss Maria Vittoria, Thank you for taking the time to write your feedback.It makes us happy to know you enjoyed your stay and our location.Best regards,

Dear Guest, Thank you for the score you have given to Real Residência.Best regards,

Estimado Sr. Pablo José, Muchas gracias por su comentário.Esperamos verle más veces en nuestra Real Residência.Cordiales saludos.

ご滞在がいかに楽しく、私たちのサービス品質に満足していただけたかを知ることができて、本当に嬉しく思います。建設的なコメントとレビューをいただき、誠にありがとうございます。またのお越しをお待ちしております。敬具、マリアナ・パッソゲスト エクスペリエンス マネージャー

Estimado Adolph,Es realmente gratificante saber lo agradable que fue su estadía y que quedó complacido con la calidad de nuestro servicio.Muchas gracias por sus comentarios constructivos y revisión.Esperamos darle la bienvenida nuevamente, ojalá pronto, a nuestro Hotel.Atentamente,Mariana PasoGuest Experience Manager