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페어필드 인 & 스위트 바이 메리어트 애틀랜타 스톤크레스트 여행 후기

2.5 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 589개 이용 후기 중 235개" "
평점 8 - 좋아요. 589개 이용 후기 중 148개" "
평점 6 - 괜찮아요. 589개 이용 후기 중 78개" "
평점 4 - 별로예요. 589개 이용 후기 중 48개" "
평점 2 - 너무 별로예요. 589개 이용 후기 중 80개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

alma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the above.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 17일
Dear alma, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Wendy Reed, GM

4/10 - 별로예요

Denka 님, Houston

별로예요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 13일
Dear Denka, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and we hope to serve you better in the future. Thank you for staying with us. Sincerely, Wendy Reed, GM

10/10 - 훌륭해요

Jeff

2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 12일
Dear Jeff, Thank you for choosing us and leaving a stellar rating. Without the specifics, it's even more heartening to know you had a positive experience. We strive to meet our guests' expectations, and it seems we hit the mark during your stay. Looking forward to welcoming you again soon. Best, Wendy Reed, GM

8/10 - 좋아요

Miranda

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and a safe environment to just chill. I enjoyed that there were restaurants around that was open for late night meals. I didn’t like the fact though that I was charged for King sized bed and got Queen size instead. The customer service rep guy was a little unfriendly but nothing I couldn’t handle. I asked about the matter, because there wasn’t any prior communication of the size change. I also didn’t like that the room I was in was on the first floor and the first room where it felt like it wasn’t much privacy because you walk out the room and then boom you’re in the lobby. I also didn’t like the fact that I had to walk to the second floor just to get ice because the ice machine was broken on the first floor. Other than those issues, it was still a cool place to unwind.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 8일
Dear Miranda, Thank you for staying with us. My heartfelt apologies for disappointing you due to your assigned room type and location. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future for a flawless experience. Best, Wendy Reed, GM

10/10 - 훌륭해요

Leland

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a Great location right off of I-20 in the StoneCrest Mall Parking lot. There were over 30 restaurants and dozens of places to shop within walking distance. They even had a bouncy house in the parking lot that our grandkids loved. Loved It!!
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 8일
Dear Leland, Our location has impressed many travelers, so I am glad you found it exceptional. Our staff works hard to keep the hotel looking great and running smoothly so our location can take center stage. We appreciate you staying and recommending our hotel. Please come see us again soon! Best, Wendy Reed, GM

2/10 - 너무 별로예요

Solomon 님, Queens

2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 4월 7일
Dear Solomon, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Wendy Reed, GM

10/10 - 훌륭해요

Andrea

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 19일
Dear Andrea, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Wendy Reed, GM

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Customer Service!
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 24일
Dear Susan, We are happy to hear from you! Thank you so much for your kind words about the staff and your overall experience. We have a great team dedicated to providing genuine, warm hospitality to everyone who visits us. We appreciate your business and hope to host you again. Best, Wendy Reed, GM

6/10 - 괜찮아요

Raul

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear Raul, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Wendy Reed, GM

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly !!
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 9일
Dear Susan, Thank you for your lovely review and recommendation. I’m glad your stay was enjoyable, and I appreciate you acknowledging our helpful and friendly staff. We look forward to seeing you again upon your return to the area. Best, Wendy Reed, GM

10/10 - 훌륭해요

Shantell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay!
2024년 2월에 4박 숙박함
답변 제공: GM 님, 2024년 3월 4일
Dear Shantell, I am glad our hotel provided you with a five-star experience while visiting. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Wendy Reed, GM

10/10 - 훌륭해요

Amiera

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easy check in. I’ve always stayed at this hotel and have never had any issues. Highly recommended.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 2일
Dear Amiera, Welcome back! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact you took the time to share this. Please come again soon. Best, Wendy Reed, GM

2/10 - 너무 별로예요

Innocent

출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
I paid for a king size bed, but I was given a 2 bed room for myself and my wife. The staff on duty made me look like it was my fault because I booked through Expedia. Expedia customer service made things worse. I didn't get a some refund so i paid for more but got less
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 26일
Dear Innocent, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room type. We strive to provide every Guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Wendy Reed, GM

10/10 - 훌륭해요

Martha

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: GM 님, 2024년 2월 19일
Dear Martha, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review, and we hope to see you again. Best, Wendy Reed, GM

10/10 - 훌륭해요

Ruby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 14일
Dear Ruby, Thank you for awarding the Fairfield Inn & Suites Atlanta Stonecrest a full rating. We're thrilled you had a delightful experience with us. Do visit us again soon! Best, Wendy Reed, GM

8/10 - 좋아요

Mindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was thoroughly pleased with the accommodations for the price. The rooms were clean bathrooms as well. I if you are focusing your stay Lithonia this is the perfect location. I didn’t get to enjoy the breakfast sim of my other family did and they enjoyed it. I was able to get free coffee on the way to my 6am flight. It was better than QT.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 4일
Dear Mindy,Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, friendly staff, and value made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon.Best,Wendy ReedGeneral Manager

10/10 - 훌륭해요

Derrick

2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 23일
Dear Derrick,Thank you for your time in sharing your kind review, and please visit us again.Best,Wendy ReedGeneral Manager

10/10 - 훌륭해요

Ronan

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe and secure area. Lot’s of options for dining and shopping in the area. Convenient to my work location. Service was great.
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 20일
Dear Ronan, Thank you for taking the time to write. I’m happy to hear that our service and convenient location made for an enjoyable stay. A return visit is the best compliment! Best, Wendy Reed, GM

4/10 - 별로예요

Donna

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not satisfied
Although I do appreciate the early check in. My parents had to be moved from the first room because the temperature was unbearably hot. The next room had a roach crawling around. I was told management would contact me today, but no one ever did
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Donna,I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you and your parents with a better stay.Sincerely,Wendy ReedGeneral Manager

8/10 - 좋아요

Rasheena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No pool
The stay was nice. The rooms were very nice and large for my family. Our only issue is that the indoor pool has been closed since October. Our family loves swimming and was looking forward to it. So if you are anticipating swimming I would recommend calling to see if the pool is open first.
2023년 12월에 4박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Rasheena,I'm sorry that we disappointed you with the closing of our pool. I can understand your frustration. Guest satisfaction is our highest priority, and I regret that we disappointed your family. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review with us and we hope to see you again for a flawless experience.Sincerely,Wendy ReedGeneral Manager

2/10 - 너무 별로예요

Kevin

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The USB plug didn't work in my room 12 cars were broken into meaning broken windows & cars ransacked for anything worth stealing Fire alarm was going off because people were smoking in their room 2 of the days they barely had hot food they served sausage biscuits in a pack warmed in a microwave and some kind of breakfast biscuit also warmed in a microwave Last day they didn't have coffee cups for coffee
2023년 12월에 4박 숙박함
답변 제공: GM 님, 2023년 12월 29일
Dear Kevin,I am truly sorry to hear that we let you down and that your stay at our Fairfield Inn & Suites was not up to your expectations. Please know that we take your feedback seriously and we are committed to addressing the issues you experienced. We understand how important it is to feel comfortable and valued as a guest, and we regret that we fell short in providing you with the exceptional experience that you deserve. We appreciate your patience and understanding, and we hope that you will give us another chance to exceed your expectations in the future.Sincerely,Wendy ReedGeneral Manager

10/10 - 훌륭해요

Kimberly Ann

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The sheets on the bed smell were so fresh. I have never smelled sheets in a hotel like these. That won me over wil definitely be coming back.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 27일
Dear Kimberly Ann,We are thrilled that your room felt fresh and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again!Best,Wendy ReedGeneral Manager

10/10 - 훌륭해요

Yvonne

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleanliness, willingness of staff to assist at all times and courteous
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2023년 12월 17일
Dear Yvonne,Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay, so we are glad that you enjoyed your time with us. We look forward to your return!Best,Wendy ReedGeneral Manager

8/10 - 좋아요

Sylvan

연인과의 여행
좋아요: 직원 및 서비스
I enjoyed the breakfast but it ends too early
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2023년 12월 11일
Dear Sylvan,We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation regarding breakfast. We appreciate both more than you know.Best,Wendy ReedGeneral Manager

10/10 - 훌륭해요

Emma Lee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2023년 12월 11일
Dear Emma Lee,Thank you for sharing this review, and we welcome you to visit us again anytime!Best,Wendy ReedGeneral Manager

8/10 - 좋아요

Brandie

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: GM 님, 2023년 12월 7일
Dear Brandie, Thank you for sharing this positive review, and we welcome you to visit us again anytime! Best, Wendy Reed General Manager

8/10 - 좋아요

Barbara

2023년 11월에 3박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Dear Barbara,We are thrilled you had a nice stay. Thank you for the review, and please visit us again.Best,Wendy ReedGeneral Manager

8/10 - 좋아요

Priscilla

2023년 11월에 3박 숙박함
답변 제공: GM 님, 2023년 12월 20일
Dear Priscilla,It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us.Best,Wendy ReedGeneral Manager

6/10 - 괜찮아요

Sierra

좋아요: 직원 및 서비스, 객실의 편안함
Staff was friendly & very helpful however the room smelled like mildew and you could feel the moisture, the towels smelled weird the location is good
2023년 11월에 3박 숙박함
답변 제공: GM 님, 2023년 11월 19일
Dear Sierra,We aim to impress, so I'm sorry that your visit was just okay. I regret that your room did not smell fresh. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.Sincerely,Wendy ReedGeneral Manager

8/10 - 좋아요

SEAMONE

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quiet, clean and staff was polite. Everything was in walking distance. This was my second stay there.
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 5일
Dear SEAMONE,Welcome back! We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support.Best,Wendy ReedGeneral Manager

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The newness of the location both visits seem as if it was a new hotel
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 5일
Dear Kelly,I’m so glad you enjoyed our hotel and location! Thank you for your time in reviewing your stay, and we hope to host you again soon.Best,Wendy ReedGeneral Manager

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Everything was good. Our room door was hard to Open. We used an elevator that stop working then start working
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 30일
Dear William,It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant overall. Thank you for taking the time to share your experience. We welcome the feedback, including areas for improvement, as they help us to serve our guests better. We look forward to hosting you again.Best,Wendy ReedGeneral Manager

10/10 - 훌륭해요

Malika

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast cut off time was too early. Can be extended abit later for the late sleepers.
2023년 10월에 5박 숙박함
답변 제공: GM 님, 2023년 10월 30일
Dear Malika,We are so glad that you enjoyed your stay with us and appreciate your recommendation regarding breakfast. It was our pleasure hosting you and we hope to do so again. Thank you for staying with us.Best,Wendy ReedGeneral Manager

2/10 - 너무 별로예요

LC

연인과의 여행
The breakfast was the best thing about the stay. The room was not comfortable. The A/C was not working properly. The monitor was blanked out. One could not tell what the temperature was. The shades would not stay up. My vehicle was broken into causing severe damage to the windows and windshield. The bed had one mattress and it was on the floor. I feel I need to be compensated.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 24일
Dear LC,I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our Fairfield Inn & Suites. I apologize for our shortcomings and hope that we have the chance to redeem ourselves to you on a future visit.Sincerely,Wendy ReedGeneral Manager

10/10 - 훌륭해요

Michelle 님, Winston Salem

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All is well Thanks
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 22일
Dear Michelle, Glad to hear it! Thank you for taking time out of your busy day to let us know that you enjoyed yourself here. We strive to provide a great experience and appreciate your kind words. Best, Kenyada Taylor General Manager

10/10 - 훌륭해요

Rosamary

2023년 6월에 3박 숙박함
답변 제공: GM 님, 2023년 11월 10일
Dear Rosamary,Thank you for sharing the awesome rating of your experience, and please visit us again.Best,Wendy ReedGeneral Manager

10/10 - 훌륭해요

Shantil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed my short stay
2023년 10월에 3박 숙박함
답변 제공: GM 님, 2023년 10월 5일
Dear Shantil,I am glad our Fairfield Inn & Suites provided you with a five-star experience during your short stay. Thank you for your business and for taking the time to share your review. We hope to see you again in the future.Best,Kenyada TaylorGeneral Manager

8/10 - 좋아요

SHELLY ANN

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property itself is clean however the room was not very clean specifically the shower
2023년 9월에 3박 숙박함
답변 제공: GM 님, 2023년 10월 3일
Dear SHELLY ANN,While I'm glad that you enjoyed your stay overall, I'm very sorry for any lapses in service you encountered in your bathroom. Please forgive us. We value this feedback, and it helps us to serve our guests better. Thank you for choosing us.Sincerely,Kenyada TaylorGeneral Manager

10/10 - 훌륭해요

Alicia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
love everything
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 3일
Dear Alicia,We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know.Best,Kenyada TaylorGeneral Manager

6/10 - 괜찮아요

Denija

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Great stay but rude management
The front desk manager Friday afternoon was very rude and had a very nasty attitude towards me and my family she was upset that she was short staffed and took it out on us she was really rude
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 29일
Dear Denija,I am so sorry to hear that your stay was anything but welcoming and enjoyable. Please accept my sincere apology for the lapse in service. We hope to see you again and we'd love another opportunity to serve you better. Thank you for staying with us.Sincerely,Kenyada TaylorGeneral Manager

10/10 - 훌륭해요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ms.
It was a clean hotel with adequate parking no noise and an a friendly staff especially the front desk clerk, Kenya Garret!! She is an absolute joy and very accommodating to all residents. (I know because I saw her interacting with others)so far great stay
2023년 9월에 3박 숙박함
답변 제공: GM 님, 2023년 9월 27일
Dear Nicole,We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your feedback. Your recommendation serves as encouragement to our associates, who genuinely care about providing each guest with an enjoyable experience. We look forward to a return visit.Best,Kenyada TaylorGeneral Manager

10/10 - 훌륭해요

Loretta

2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 27일
Dear Loretta,Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again.Best,Kenyada TaylorGeneral Manager

10/10 - 훌륭해요

Alicia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 16일
Dear Alicia,We appreciate your high recommendation and welcome you to settle in again anytime.Best,Kenyada TaylorGeneral Manager

8/10 - 좋아요

Gillian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 15일
Dear Gillian,Thank you for taking the time to share a nice review of your experience with us. We appreciate your support and look forward to serving you again.Best,Kenyada TaylorGeneral Manager

10/10 - 훌륭해요

Johnnie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 4일
Dear Johnnie,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Kenyada TaylorGeneral Manager

10/10 - 훌륭해요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No problems what so ever.
2023년 8월에 2박 숙박함
답변 제공: GM 님, 2023년 8월 30일
Dear Terry,Thank you for your time in sharing your kind review, and please visit us again.Best,Kenyada TaylorGeneral Manager

4/10 - 별로예요

Cathy

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing
This “suite” was quite outdated with no designated in room eating space, fridge does not have a freezer, no plates or utensils, etc. Definitely won’t stay here again.
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 27일
Dear Cathy,I'm sorry our accommodations were not to your liking; please forgive us. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed. Thank you for taking the time to share your review with us.Sincerely,Kenyada TaylorGeneral Manager

6/10 - 괜찮아요

tyler

가족 여행
좋아요: 직원 및 서비스
Staff was nice. Hotel was out of date and not very clean.
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 21일
Dear tyler,I apologize that your experience was mediocre. I have taken note and thank you for all your valuable comments regarding your stay. We appreciate your noting our nice staff and hope to serve you on a return trip better. Sincerely,Kenyada TaylorGeneral Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: GM 님, 2023년 8월 18일
Dear Anonymous,Thank you for sharing the awesome rating of your experience, and please visit us again.Best,Kenyada TaylorGeneral Manager

10/10 - 훌륭해요

Lisa 님, Martinez

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was the best! LePorsha was very accommodating and helpful.
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 15일
Dear Lisa,We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we hope to see you again soon.Best,Kenyada TaylorGeneral Manager