객실 내 금고, 책상, 노트북 작업 공간, 암막 커튼

더블트리 바이 힐튼 리버모어, 캘리포니아 여행 후기

4 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 369개 이용 후기 중 111개" "
평점 8 - 좋아요. 369개 이용 후기 중 124개" "
평점 6 - 괜찮아요. 369개 이용 후기 중 64개" "
평점 4 - 별로예요. 369개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 369개 이용 후기 중 33개" "

7.8/10

청결 상태

7.8/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Seungho

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: Shelley 님, 2021년 10월 14일
Thank you for your feedback I will share this great score with the rest of the team, and thank you for choosing Premier Suites Livermore, and we hope to see you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 9월에 1박 숙박함
답변 제공: GHMG Hotel Livermore 님, 2019년 9월 25일
Thank you for your feedback!

8/10 - 좋아요

JESS

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nIce and quiet area
2024년 5월에 1박 숙박함
답변 제공: Doubletree Hilton Livermore 님, 2024년 5월 16일
Thank you for your feedback, we here at Doubletree Hilton Livermore are working every day to ensure our guests are taken care of. Glad you enjoyed your stay. Hope to see you again!

10/10 - 훌륭해요

Karintha

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was recently updated and a good nights sleep.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Joseph

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
10 STARS
I had a great stay at the renovated Doubletree in Livermore. The restaurant is nice and their bartender is awesome. I have no complaints. You have to run the warm water for a while and it will get hot. The bed was comfortable nice TV and brand new
2024년 2월에 1박 숙박함

8/10 - 좋아요

Sounthavy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Jeffrey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was outstanding and rooms nicely appointed. Very nice stay.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Kristin

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Service deficiencies
Room was not properly stocked with toiletry items. While at the bar eating, I stepped over to the desk to request that they have someone deliver some supplies to the room. I was handed the items, which was quite inconvenient. This is the first hotel I have ever stayed in that didn't have a refrigerator. Newly remodeled but lacking in too many areas service-wise to warrant a repeat stay.
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 10일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 - 훌륭해요

Diana 님, Monterrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Habitación muy comoda, muy espaciosa y muy limpia! El lugar muy seguro. Volveremos en un futuro!! Muy recomendable
2023년 12월에 4박 숙박함

8/10 - 좋아요

Helen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I wasn't happy about not having a microwave or refrigerator
2023년 11월에 1박 숙박함
답변 제공: Eduardo 님, 2023년 12월 16일
I'm sorry for the inconvenience of not having a refrigerator in the room during your stay. Our team is working on getting fridges in the rooms. I hope you choose to stay with us in the future.

2/10 - 너무 별로예요

javier

출장 여행
별로예요: 직원 및 서비스, 객실의 편안함
Never at this hotel again
I hadthe noisy room from the air condition and fan motors right outside of the room, front desk didn't help to get a different room, I just did sleep at all
2023년 10월에 1박 숙박함
답변 제공: Managment 님, 2023년 11월 15일
Javier,We are sorry you had a bad experience with the AC, we are working on to fix the problem. Thank you for your feedback and hope you will revisit our hotel again.

4/10 - 별로예요

Annelise

별로예요: 숙박 시설 상태 및 시설
2022년 4월에 1박 숙박함

2/10 - 너무 별로예요

Juan

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
the hotel is on constructions not specified during booking the rooms, confusing to locate the office ,cables and construction debrief getting the elevator, one of my room missing toilet paper and dirty, for the price i pay i cut go to other hotel ready to accommodate safe and cleaner
2022년 4월에 1박 숙박함

2/10 - 너무 별로예요

MICHAEL

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we booked on-line we were never notified the property was under severe renovations. Expedia also told us we would receive a $50 credit, which we never received for the one night stay.
2022년 4월에 3박 숙박함
답변 제공: Sophia CSR 님, 2022년 5월 2일
Hi Michael, It is saddening for us to read about your recent experience with us. Please accept our apologies for the issues you encountered regarding your reservation. We are actively investigating your feedback with our management for prompt action. Hope to serve you better next time.

4/10 - 별로예요

Carlos

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Shocking room
The place is under construction the rooms are old carpet a/c furniture old no room service same sheets and blankets pillow cases for 3 days the Samoan lady a night was very nice polite and very helpful try to make things better service was good personal .
2022년 4월에 3박 숙박함
답변 제공: Sophia CSR 님, 2022년 4월 29일
Hi Carols, We are exceptionally thankful that you have honored our staff members with praiseworthy words. However, we apologize for the inconvenience faced by you regarding these issues. We are trying very hard to delight you with our facilities and services. We hope you'll stay with us again as we would love for you to experience everything that we have to offer.

10/10 - 훌륭해요

Chris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 4월 27일
Hi Chris, We are delighted to have provided you with suitable accommodation for your trip here. We are pleased to see this awesome 10-star rating, and we hope to welcome you back again before long.

4/10 - 별로예요

Katerine

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel was under construction and not sure if bedding was clean as It! Looked like it was made by a ten year old
2022년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 4월 27일
Hi Katerine, Thank you for taking the time to share your feedback regarding your experience. We will share your feedback with the team for improvements. We value your business and appreciate you choosing us. Hope to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

실제 이용하신 고객

Thanks.
2022년 4월에 3박 숙박함

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great place to stay in Livermore. Currently under renovation so stayed in one of the not yet renovated rooms. Was in decent shape and have seen worse places for sure.They offer a take and go breakfast that was good but will have a breakfast room when renovated. can't wait to go back and stay when all work is done. Should be really nice
2022년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 4월 19일
Hi James, We appreciate your wonderful feedback! It is always a delight to hear positive experiences from guests like you. Please visit us again soon!

8/10 - 좋아요

dariel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was perfect for someone in the area on a business trip. Nothing special in terms of decor, but efficient and pleasant; everything runs smoothly. Lots of parking, quiet, ease of checking in and out. And it was clean enough. My only complaint is that the bedsheets had a bit of a musty odor. They looked clean, but they could have smelled fresher for it to receive a full rating. The room may just not have been used in awhile. I would stay again but would probably pack my own pillow!
2022년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 4월 18일
Hi Dariel, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

2/10 - 너무 별로예요

Dulcia

가족 여행
별로예요: 숙박 시설 상태 및 시설
Don’t waste you time or money here.
The hotel is under complete Construction!! Construction workers used guest elevators. This hotel should Not repeat Not be open for business. No where did they mention the conditions of this hotel. We had to find another hotel. Husband and son stayed toilet clogged shower didn’t have water pressure chemical smell in hallways. WE WILL demand our money back. WORSE experience.
2022년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 4월 15일
Hi Dulcia, Thank you for sharing your feedback and we regret the inconvenience faced by you. Our Team never wants our guests to have a bad experience like this. We have escalated this issue to the management and they are investigating your issue for prompt action. We will reach out to you soon with a resolution. If you have any further queries, please call at our property.

8/10 - 좋아요

Landon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I arrived to check in and the atmosphere was nice until I went to the front counter. The lady that was doing my check in was not very friendly. There was no hello how you doing today … what brings you here…. No friendly anything. I didn’t feel very welcomed. The women blonde women that works during the day was very friendly and engaging. She made the stay feel better. I would go here again if everyone made at least half her efforts. Ok stay overall.
2022년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2022년 4월 9일
Hi Landon, Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

Irene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome Staff. Very helpful - Clean room.
2022년 3월에 6박 숙박함
답변 제공: Michelle F. 님, 2022년 4월 5일
Thank you for your wonderful 5 out of 5 review and feedback. I will be sure to inform our team. We look forward to welcoming you the next time you are in Livermore.

10/10 - 훌륭해요

Adolfo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 4월 4일
Hello, We are delighted to have provided you with suitable accommodation for your trip here. We are pleased to see this awesome 10-star rating, and we hope to welcome you back again before long.

6/10 - 괜찮아요

Nicholas 님, Bakersfield

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The bathroom sink did not drain, stains on the carpet, and old linen
2022년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 3월 30일
Hi Nicholas, We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping and maintenance team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 - 너무 별로예요

David Scott

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
There was mold in the corners of the bath/shower despite having what appeared to be new caulk. Possible black mold spots on the wall. The hotel is under renovation. That does not excuse or allow the second floor stairwell fire door to be blocked open when I arrived at 7:00 PM and the day's work completed. The light switch by the door did not activate any light.
2022년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 3월 21일
Hi David, Thank you for sharing your review. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 - 좋아요

Martin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2022년 3월에 1박 숙박함

6/10 - 괜찮아요

Arianna

출장 여행
별로예요: 청결 상태
2022년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 3월 10일
Hi Arianna, We appreciate your 6-star rating. We hope you had a nice stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 - 너무 별로예요

Shaleem

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room was all messed up n no other room was available
2022년 3월에 1박 숙박함
답변 제공: Front Desk Supervisor 님, 2022년 3월 9일
Thank you for your feedback. We are sorry to hear that the room was not satisfactory and we were not able to meet your expectations. We have forwarded your feedback to the housekeeping supervisor and the hotel management team to be addressed for future guests. Although we were unable to meet your expectations this time around, we do hope you will give us another oppertunity in the future.

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient and clean
2022년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 3월 8일
Hi Denise, We appreciate your wonderful feedback! It is always a delight to hear positive experiences from guests like you. Please visit us again soon!

10/10 - 훌륭해요

DeAndre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 3월 8일
Hello, We are delighted to have provided you with suitable accommodation for your trip here. We are pleased to see this awesome 10-star rating, and we hope to welcome you back again before long.

4/10 - 별로예요

Jim

2022년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 2월 28일
Hi Jim, Thank you for choosing us for your recent stay. Since you have rated us below 5, we are concerned to know about the issues you had encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not in your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible don’t go
I will file a suit with health and safety. They put me in a room and i almost died because the fumes from the previous visitors vomit consumed me. Woman at front desk is a sociopathic.
2022년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 2월 28일
Hi Michael, Thank you for taking the time to share your feedback! We regret that your stay with us was not up to your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 - 별로예요

David

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Not a 4 star!
There was a dirty rag in the tub when I got there. The “breakfast” was a lunch bag with a small bottle of water and a small packaged roll. The door had gaps all around it and there was a lot of noise from other rooms next to me. I will not stay here again.
2022년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 2월 21일
Hi David, Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 - 훌륭해요

Manuel

좋아요: 직원 및 서비스, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: Front Desk Supervisor 님, 2022년 2월 15일
Thank you so much for the great review. I will share it with the staff. Maybe in the future you can elaborate as to what you enjoyed specifically for our training. Thank you for choosing Premiere Suites for your Livermore needs.

8/10 - 좋아요

Teyonna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Towel bar and magnifying mirror broken. Front desk service excellent top notch!
2022년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 2월 7일
Hello, Thank you for sharing your valuable feedback! We are glad to know that you liked our front desk services. However, we apologize for the inconvenience faced by you regarding the broken mirror. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.

8/10 - 좋아요

Krys

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 1월에 1박 숙박함

4/10 - 별로예요

Maurece

2022년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2022년 2월 3일
Hello, Thank you for choosing us for your recent stay. Since you have rated us below 5, we are concerned to know about the issues you had encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not in your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.

6/10 - 괜찮아요

Eugene

2022년 1월에 3박 숙박함
답변 제공: Sophia CSR 님, 2022년 2월 1일
Hello, We appreciate your 6-star rating. We hope you had a nice stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 - 훌륭해요

Megan

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a little gem of a hotel. I had to book last minute and was nervous about such a low price for the room, but the reviews were good so I gave it a chance. I'm so glad I did! Well-lit, quiet, near the highway but not noisy. I felt very safe as a single woman traveling with my baby. The room was clean, everything worked, and the bed was comfy! The heat worked great and the room was already a comfortable temperature when I arrived. Even the buildings next door looked nice and not sketchy. And they had an elevator! Thanks Premiere Suites, Livermore!
2022년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 1월 29일
Hi Megan, On behalf of our entire team, we thank you for choosing our hotel and appreciate your insights regarding the service provided by the staff. We would love to have the opportunity to provide you with an even better experience on a future visit.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 1월 17일
Hi James, Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us and are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

6/10 - 괜찮아요

Tariq

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was not clean. It had no amenities and was going under construction. I could hear elevator noise in the room. Room was not cleaned properly. It should be a two star property.
2022년 1월에 7박 숙박함
답변 제공: Sophia CSR 님, 2022년 1월 17일
Hello, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

ALEX

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
NICE AND QUIET AND VERY CLEAN
2022년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2022년 1월 17일
Hi Alex, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

6/10 - 괜찮아요

Janine

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Cheap
The hotel was fine and seemed clean BUT there was rotting food in the dresser and a child's backpack . It was obvious nobody checked the room before our arrival. I put the garbage outside our room and it was still there the next day. Also, the tv/coffee pot/microwave situation wasn't ideal. We had to unplug the microwave to watch tv. And it was hard to get behind the dresser to do this.
2021년 12월에 1박 숙박함
답변 제공: Shelley, Front Desk Supervisor 님, 2022년 1월 10일
We here at Premier Suites take pride n our hotel and I am very sorry for the service you received. I will be sharing your feed back with our housekeeping supervisor so that this type of service is not repeated, and a power strip is placed in the room for the future. I do hope you give us another chance to show you the type of service and cleanliness we here at Premiere Suites want all of our guests to experience.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The property is old, but going through a remodel. In a quiet part of town, but a couple of minutes away from shops and box stores for all your needs. The room was clean including all the bedding and linens. Just needs an update. At the time, the hotel name did not have its name on the building. Overall, good experience.
2021년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2022년 1월 4일
Hello, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will share your feedback with the team for improvements. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit. We are waiting to welcome you back soon!

8/10 - 좋아요

oralia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 12월에 2박 숙박함

2/10 - 너무 별로예요

Barbara

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
What a hot mess. No toilet paper on roll -small one found under cabinet. The room telephone DID NOT work. No towel mat for floor in shower. Rubber mat left in tub. Clock radio did not work. A mismatch of shampoo, conditioner and lotion- none the same brand and VERY small. Not much help- the front office person had to run around to get us things. When it was the Doubletree it was awesome. What a disaster now!
2021년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2021년 12월 30일
Hello, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience