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레드 루프 인 로커스트 그로브 여행 후기

2.5 out of 5
레드 루프 인 로커스트 그로브
4840 Bill Gardner Parkway, Locust Grove, GA

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1006개 이용 후기 중 430개" "
평점 8 - 좋아요. 1006개 이용 후기 중 351개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 114개" "
평점 4 - 별로예요. 1006개 이용 후기 중 65개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 46개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

4/10 - 별로예요

Lorraine

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
We had 2 rooms. The bathroom in one room had not been cleaned. Hair and urine on toilet seat and trash in trash can. The other room had a roach in the bathtub. The facility looks newly remodeled but the mattresses were old with the big dip in the middle. Staff was friendly. Would have been cheaper to book direct through Red Roof than through Expedia.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Mark

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The building had a musty/moldy smell. Maybe from smoking and/or pets. Had to request a different room which was better. The bathroom was remodeled and clean. Only stopped for a rest during a long distance travel.
2024년 3월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 3월 17일
Hi Mark,Thank you for taking the time to write a review of your stay at the Red Roof Inn Locust Grove. It's nice that you were satisfied with the second room you were assigned. However, please accept our most sincere apologies for the concern you described regarding the smell the room had. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Lahouari 님, Saint Petersburg

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was nobody there and at the entrance to floor was dirty
2024년 3월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 16일
Dear Lahouari, Thank you for taking the time to tell us about your experience at the RED ROOF INN LOCUST GROVE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Nelson

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Desk clerk was friendly and welcoming. Our room had only an office chair. A second chair would be helpful. Hotel was quiet and is next to a very good outlet mall.
2024년 3월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 3월 8일
Dear Nelson,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Locust Grove. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our quiet location, friendly and welcoming staff. You a need for an additional chair which is appreciated. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely, ChirellRediResponse Specialist

10/10 - 훌륭해요

Billy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed at this location several times over the last year. The rooms are comfortable, clean, and the hotel staff is great! We look forward to being back next time we are in the area.
2024년 3월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 3월 7일
Dear Billy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Locust Grove. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our comfortable room, great hotel staff and cleanliness. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in went well, clean room. Good value for the price. The shower doesn't have instant hot water like most hotels. But if you wait a minute it gets there.
2024년 1월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 2월 2일
Dear Michael,Thank you for your perfect scoring after your recent experience with us at the RED ROOF INN LOCUST GROVE. You highlighted check in went well, your room was clean, and the rates were good. However, you mentioned the hot water comes in slow. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Comments like yours, is always an encouragement to all of our staff at Red Roof as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

2/10 - 너무 별로예요

Ron

연인과의 여행
좋아요: 청결 상태
I would never stay at this location again .the noise from above us at 1.30 AM was unbelievable ,kids running around and adults stomping their feet for about an hour .sounded like they were almost in our room and next door dogs barking ,no way could we sleep and we had been driving from Detroit that day .called front desk and he went and told them but didn't help. I requested a partial refund but he said sorry.We would have left at 3.30 AM but don't like driving that early in the morning.I misread that they were only double beds not Queens.VERY DISAPPOINTED>
2023년 12월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 11일
Thank you for taking a moment to leave a review, Jodi. The staff and I at the RED ROOF INN LOCUST GROVE were disappointed to see your 1/5 score following your stay. You indicated that the noise disturbance, the bed type, and the other concern highlighted hindered your experience. At Red Roof, It is our goal to provide a comfortable stay for all our guests, so I am sorry to hear this was not the impression we left you with. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.Sincerely, Red Roof Management

10/10 - 훌륭해요

Tammy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 1월 4일
Dear Tammy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Locust Grove and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

4/10 - 별로예요

ANGEL

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s not on par with the other hotels in this chain. The room was dirty. Getting into the hotel is a mess! Not their fault, but the city blocked the way in and now a simple u turn takes an hour. We won’t stay again. Not a great place.
2023년 12월에 2박 숙박함
답변 제공: Red Roof Inn Locust Grove 님, 2023년 12월 31일
Dear Angel,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Locust Grove. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; prompting your 2/5 score. You indicated that you were unsatisfied with lack of cleanliness in the room and traffic. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Inn Locust Grove

10/10 - 훌륭해요

Kristin

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
stylish rooms. comfy beds. excellent staff. dog friendly. absolutely loved it for an overnight stay. traveling cross country with 2 dogs. plenty of grassy areas to walk the pups.
2023년 12월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2023년 12월 31일
Dear Kristin,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Locust Grove. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our comfy beds, excellent staff and pet-friendliness. Positive guest comments, like yours, are always an encouragement to all of our staff as we strive to continually improve the quality of our services and provide our guests with all the comforts of home.Redroof appreciates your business and we look forward to seeing you under our roof soon, where we can continue to offer you a clean, comfortable stay at an affordable price.Sincerely,ChirellRediResponse Specialist

10/10 - 훌륭해요

Leidymar J

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent price value relationship
Excellent price value relationship. Clean, friendly staff, good location
2023년 12월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2023년 12월 31일
Dear Leidymar,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Locust Grove. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our affordable rates, cleanliness, friendly staff and good location. Positive guest comments, like yours, are always an encouragement to all of our staff as we strive to continually improve the quality of our services and provide our guests with all the comforts of home.Redroof appreciates your business and we look forward to seeing you under our roof soon, where we can continue to offer you a clean, comfortable stay at an affordable price.Sincerely,ChirellRediResponse Specialist

8/10 - 좋아요

Patricia

Nice stay
All good. We liked the rainfall shower. Nicely remodeled bathroom. Hair dryer did not work!
2023년 12월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2023년 12월 31일
Dear Patricia,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Locust Grove. I'm thrilled to read your kind remarks about our nicely remodeled bathroom and rainfall shower. However, please accept our sincerest apologies as it seemed your stay felt short of your expectation due to the hairdryer not working. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.Thank you for sharing your concerns, we appreciate your understanding and hope to have the opportunity to welcome you back in the future for a better stay.Very truly yours,ChirellRediResponse Specialist

6/10 - 괜찮아요

Silvia

단체 여행
2023년 12월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 29일
Thank you, Silvia, for being our guest at the Red Roof Inn Locust Grove. We value you as a our guest and welcome your 3/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Family road trip
Served is purpose. We were traveling so needed a bed and a shower. Staff was super friendly rooms were basically clean though the comforters had stains. Check in was easy and rates were great. Don't expect fancy. Its a nice for the price.
2023년 12월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 16일
Thank you, James, for the feedback about your stay at the Red Roof Inn Locust Grove. We are delighted to hear that we were conveniently located to suit your travel needs, especially regarding our super friendly staff, our affordable rates and the cleanliness. However, you mentioned that the comforters had stains. I am grateful for the feedback you provided so we are able to continually improve our hotel.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

ALAN

연인과의 여행, 출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice stay
2023년 10월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 12월 9일
Hello Alan,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Locust Grove. It's great to see you enjoyed your stay, resulting in a 5/5 score. Hearing that you had a wonderful stay with us, was thrilling to read. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 - 훌륭해요

Todd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 12월 8일
Hello Todd, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOCUST GROVE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

10/10 - 훌륭해요

Stacey

2023년 12월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 12월 28일
Hello Stacey, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN LOCUST GROVE. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

10/10 - 훌륭해요

Judee

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I loved the front desk clerk she was amazing
2023년 12월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 12월 6일
Dear Judee,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LOCUST GROVE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our front desk staff to be amazing. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Yes
2023년 11월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 29일
Hello William, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOCUST GROVE and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Karibian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2023년 11월에 4박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 29일
Dear Karibian,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LOCUST GROVE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be nice. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,KamariaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

stacey

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The room could have been cleaner.
2023년 11월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 29일
Dear Stacey,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN LOCUST GROVE. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the lack of cleanliness of the room. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,KamariaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Betsy

연인과의 여행
It was very nice. Bed was comfortable. No breakfast tho
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Jennifer

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible customer service prepaid for a family member to stay and wanted $100 deposit upon arrival of check in and would not allow to check in even though called family member who paid with credit card in ful.Desk clerk refused to accept credit card for the deposit and did not allow to check in or refused a refund complained this room was paid for through Expedia so could not confirm it but then confirmed it was paid in full .Asked for manager not available until next day called Expedia and they refunded the money paid for a room not used and inconvenienced person who could not stay there had to find an alternative place to stay.This was a horrible experience I would not recommend this place to anyone.
2023년 11월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 11월 9일
Dear Jennifer,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LOCUST GROVE. It's saddening to hear of the experience you had. However, please note that we are unable to us someone that's not physically present card for our deposit. We do apologize for the inconvenience caused. Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2023년 11월 4일
Hi Robert,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn Locust Grove. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2023년 10월 30일
Hi Valued Guest,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the Red Roof Inn Locust Grove. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

2/10 - 너무 별로예요

Katherine

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
They checked someone in at 1:30a.m above us who stomped all night. Morning we woke to strong smell of marijuana. Only spent 1 night, left next morning. TV wasn’t hooked up when we arrived and maintenance had to come repair it. Desk chair had holes in it. Will not stay here again.
2023년 10월에 3박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 10월 21일
Dear Katherine,We are sorry to hear your recent experience at the RED ROOF INN LOCUST GROVE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 - 좋아요

Breanna

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 10월 14일
Hello Breanna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOCUST GROVE and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Sheila

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean
2023년 10월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 10월 13일
Dear Sheila,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LOCUST GROVE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 - 별로예요

Julie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very small room
2023년 10월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 10월 12일
Dear Julie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Locust Grove. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the sizing of your room. This is truly regrettable. We will take your comments into consideration to make changes to improve our customer experience. Toni-AnnRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Joanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean & comfy
If you're looking for clean & comfortable without frills..... this is the place.
2023년 10월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 10월 9일
Dear Joanne,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LOCUST GROVE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 - 좋아요

Catharine

2023년 10월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 10월 30일
Hi Catherine,Thank you for taking the time to write a review of your stay at the Red Roof Inn Locust Grove. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 - 훌륭해요

Leslie

2023년 10월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 10월 10일
Hello Leslie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOCUST GROVE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Derrick

2023년 10월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 10월 9일
Hello Derrick, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOCUST GROVE and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 - 별로예요

Maribel

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Smell horrible around the hall . Hard to sleep with the horrible smell
2023년 9월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 10월 8일
Dear Maribel,Thank you for taking the time to tell us about your experience at the RED ROOF INN LOCUST GROVE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Beatriz 님, Miami

2023년 10월에 3박 숙박함
답변 제공: Linton Red Roof Management RediResponse Specialist 님, 2023년 10월 7일
Hello Beatriz, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOCUST GROVE and I were delighted to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Warren

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk manager was super easy to work with and helpful. Only tough part is they required a security deposit of $100 that takes 3-5 business days to return to a debit card.
2023년 9월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 10월 3일
Dear Warren,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LOCUST GROVE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. However, as it pertains to the deposit please contact the front desk directly for further information. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Muhammad

단체 여행, 연인과의 여행, 출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Everything good
2023년 9월에 2박 숙박함
답변 제공: Linton Red Roof Management Rediresponse Specialist 님, 2023년 10월 1일
Dear Muhammad,Thank you for sharing your feedback following your recent visit to RED ROOF INN LOCUST GROVE. I was happy to read that everything was good with your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. Our staff at Red Roof look forward to having you visit with us again in the future.Sincerely,LintonRed Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

Krystal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 9월 28일
Hello Krystal,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Richard

2023년 9월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 10월 20일
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Locust Grove and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Sandra S

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 9월 24일
Hello Sandra,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN LOCUST GROVE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Mark 님, Wimauma

연인과의 여행
Hard to locate. Floors sticky. Noisy at night with people above our room
2023년 9월에 1박 숙박함

8/10 - 좋아요

Mohendra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 9월 11일
Hello Mohendra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOCUST GROVE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

10/10 - 훌륭해요

Alisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 8월 31일
Hello Alisa, I am pleased to have had you as our guest. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better. Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience. Sincerely, Toni-Ann Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Richard

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Sub standard repairs...loud noises late in the morning from 3rd floor......
2023년 8월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 8월 27일
Dear Richard,Thank you for taking the time to tell us about your experience at the RED ROOF INN LOCUST GROVE. I am sorry that your experience did not meet your expectations due to the upkeep of our hotel not being up to your standards and the noise disturbance you mentioned.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

8/10 - 좋아요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
THIS place was amazing!
RED ROOF INN WAS SUPER CLEAN AND COZY…. THE STAFF WAS GREAT! NO COMPLAINTS…. THE ONLY THING THAT THEY WERE MISSING WAS A POOL AND FREE BREAKFAST LOL… 10/10 recommend!!! The shower was amazing!!!! For 98.00 a night I would stay here anytime!!
2023년 8월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 8월 22일
Dear Deborah,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LOCUST GROVE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score following your stay. However, I sincerely apologize for the lack of pool and breakfast. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

10/10 - 훌륭해요

Allen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 8월 14일
Hello Allen, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Locust Grove and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No complaints here. I will definitely stay again!
2023년 8월에 7박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 8월 10일
Dear Jessica,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN INN LOCUST GROVE. We sincerely appreciate your comments and are happy to hear you had a great experience with us. You indicated that you would definitely stay at our hotel again resulting in a 5/5 score.Thank you again for your review. We hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

christina

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very modern rooms
답변 제공: Recordo Rediresponse Specialist 님, 2023년 8월 5일
Dear Christina,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LOCUST GROVE. It's wonderful to hear that you had a great experience with us, and liked the appearance of our rooms. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Recordo Rediresponse Specialist

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Check in was a pain. I was told i had to pay $100 deposit and i asked why, i was just pointed to sign that said 100 deposit for 3rd party reservations. Guy wasnt very friendly. I couldnt understand what he said (when he did actually speak) day attendant was much more pleasant to deal with
2023년 7월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 8월 5일
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LOCUST GROVE. I'm happy one of our attendant extended common curtesy. It's saddening to hear that your stay fell short due to the indicated unprofessional encounter and 100 deposit. Please note that we do charge a deposit for incidentals, that will be refunded once no damage was done to our rooms. Please know that the highlighted encounter is not a level of service that we stand for and this will be taken into consideration to ensure your satisfaction. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,Recordo Rediresponse Specialist

8/10 - 좋아요

Tom

2023년 7월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 8월 25일
Hello Tom, Thank you for being our guest. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience. I do hope that you will return to our hotel, or any other long term lodging locations in the future. Sincerely, Toni-Ann RediResponse Specialist