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안와 하우스 여행 후기

2.5 out of 5
안와 하우스
31 Collingaham Place, Earls Court, London, England

이용 후기

5.8
평점 10 - 훌륭해요. 155개 이용 후기 중 23개" "
평점 8 - 좋아요. 155개 이용 후기 중 34개" "
평점 6 - 괜찮아요. 155개 이용 후기 중 33개" "
평점 4 - 별로예요. 155개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 155개 이용 후기 중 33개" "

5.6/10

청결 상태

6.6/10

직원 및 서비스

5.6/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 10박 숙박함
답변 제공: B 님, 2019년 7월 24일
We hope to see you again.

8/10 - 좋아요

Joe

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Cheap, good location for getting around London. Literally a case of getting what you pay for - would I take someone that I was looking to impress here, no. But I took the kids and as a place to lay your head, it was fine. Plenty of food options nearby and close very close to Earls Court station
2024년 4월에 1박 숙박함

8/10 - 좋아요

Claudio

좋아요: 청결 상태
Good attention at the reception Daily cleaning All very well Very good location
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Adil

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
As instalações são bem antigas, mas passávamos o dia fora, só íamos ao hotel pra dormir, então nos serviu bem. Um das camas não era confortável, mas a outra era adequada. Os senhores da recepção foram atenciosos. A localização é muito boa, perto do metrô, com uma variedade de lojas, casa de câmbio, barzinhos, restaurantes, mercados. O bairro é tranquilo, seguro e acessível. Andamos da estação do metrô até o hotel com malas pesadas tranquilamente, pois as ruas são bem pavimentadas. Para Londres, valeu demais o custo-benefício!
2023년 11월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotellet låg bra, nära till tunnelbana. Det va iskallt på golvet och i köksdelen och badrummet. Badrummet hade fullt med svartmögel och rutten dörrlist. I övrigt städades rummet varje dag och nya handdukar.
2023년 11월에 3박 숙박함

2/10 - 너무 별로예요

Zainab

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not recommended
Rude staff
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Max

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
-
2023년 10월에 6박 숙박함

8/10 - 좋아요

Shirin

2023년 10월에 4박 숙박함

2/10 - 너무 별로예요

chimene

2023년 8월에 6박 숙박함

8/10 - 좋아요

Juergen

좋아요: 직원 및 서비스
Das Preis-Leistungs-Verhältnis ist gut für ein 2 Sterne Hotel in Kensington.
2023년 9월에 2박 숙박함

8/10 - 좋아요

Jacob

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Mycket bra läge. Enkel standard, men helt ok för priset. Har en del dåliga recensioner, men där kände vi inte alls igen oss. Hjälpsam och trevlig personal.
2023년 9월에 3박 숙박함

4/10 - 별로예요

Charlie

출장 여행
Large basement room smelly street noisy broken floor in bedroom and toilet shower room broken shower tea making facility but no tea or coffee uncomfortable beds and pillows spiders abounded not nice at all … I was too tired to complain but slept poorly
2023년 9월에 1박 숙박함
답변 제공: Mina 님, 2023년 9월 19일
Dear Charlie :We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

10/10 - 훌륭해요

Marco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Marco 님, 2023년 9월 19일
Dear We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

2/10 - 너무 별로예요

Tughral

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mice infested
There was a mouse in my room. I had to cut short my three nights stay and left the second day. The staff were very kind. The owners need to contact rodent control before offering the place for business. I paid non refundable price for 3 nights. Bad experience.
2023년 9월에 3박 숙박함
답변 제공: Mina 님, 2023년 9월 19일
Dear We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

10/10 - 훌륭해요

Annette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Die Unterkunft war hervorragend an Bus und U-Bahn angebunden, jeweils nur ein paar Minuten zu Fuß. Auch ein großer Supermarkt ist unmittelbar um die Ecke zu erreichen. Trotzdem lag das Hotel in einer sehr ruhigen Straße, so daß wir uns hier von dem Londontrubel gut erholen konnten. Das Haus ist zwar etwas verwohnt und etwas alt, aber man sieht, daß die Eigentümer ihr Bestes geben, es sauber zu halten. Es gab einen täglichen Zimmerdienst, der Mülleimer wurde täglich geleert und die Handtücher gewechselt. Zudem hatten wir eine Spüle, einen Wasserkocher, einen Kühlschrank und eine Mikrowelle im Zimmer, so daß wir uns jederzeit einen Tee machen oder ein Essen aufwärmen konnten. Die Frau vom Housekeeping und der Besitzer waren ausgesprochen nett und jederzeit hilfsbereit. Wir haben uns dort sehr wohl gefühlt und würden gerne wiederkommen.
답변 제공: Mina 님, 2023년 9월 19일
Dear We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

2/10 - 너무 별로예요

Alberto Jose

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 4박 숙박함
답변 제공: Honei 님, 2023년 9월 4일
.it is our reply . after you , After staying 3 days at hotel + free charge extra towels + Lenin , this guest asked us to do refund....100% you are funny .

8/10 - 좋아요

Dado

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
Hôtel bien situé à londre. Proche de la gare earls courts et d’autre commerce de proximité. Quartier calme et propre.
2023년 8월에 5박 숙박함
답변 제공: Mina 님, 2023년 9월 19일
Dear Dado :We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

10/10 - 훌륭해요

Wendy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very lovely and helpful owner! Anything we needed he happily helped with a smile! The housekeeper was also amazing, lovely woman called lyla, she was very friendly and happy to help. The room was very big and clean. Very happy
2023년 8월에 2박 숙박함
답변 제공: Mina 님, 2023년 9월 19일
Dear Wendy :We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

10/10 - 훌륭해요

Sodha Mahendrasinh

Excellently all
2023년 8월에 2박 숙박함
답변 제공: Mina 님, 2023년 9월 19일
Dear Sodha :We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

8/10 - 좋아요

gulammoenuddin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Mina 님, 2023년 9월 19일
Dear We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

8/10 - 좋아요

Cyrille

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 4박 숙박함
답변 제공: Mina 님, 2023년 9월 19일
Dear CYRILLE :We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

10/10 - 훌륭해요

Abdullah

2023년 8월에 1박 숙박함
답변 제공: Mina 님, 2023년 9월 19일
Dear Abdullah :We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

6/10 - 괜찮아요

Jessica

가족 여행
Necesita reforma
2023년 7월에 7박 숙박함
답변 제공: Man 님, 2023년 8월 9일
We can't say more than thank you.

8/10 - 좋아요

Anne Mona

2023년 8월에 3박 숙박함
답변 제공: Man 님, 2023년 8월 9일
Thank you for your mark hope to see you again

6/10 - 괜찮아요

Antti

2023년 7월에 7박 숙박함
답변 제공: Mina 님, 2023년 9월 19일
Dear Antti :We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

8/10 - 좋아요

Madeléne

2023년 7월에 1박 숙박함
답변 제공: Man 님, 2023년 8월 9일
Thank you very much we hope to see you again.

6/10 - 괜찮아요

Robert

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함
답변 제공: Man 님, 2023년 8월 9일
Thank you.

2/10 - 너무 별로예요

Dr Shakeel Ahmad

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Man 님, 2023년 8월 9일
No comment

4/10 - 별로예요

Inge Lise

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Forfærdelig komfort
Der var ikke service eller bestik til 4 personer. Madrasser var slidte med tydelig oplevelse af fjedre. Bruser kunne ikke varmereguleres, således at man skulle tage iskoldt eller brændende brusebad. Beliggenhed i top.
2023년 6월에 3박 숙박함
답변 제공: Man 님, 2023년 8월 9일
It we'd've been much better if you told us instead go home unhappy and leaving low mark, anyway thank you.

10/10 - 훌륭해요

Mona

2023년 6월에 4박 숙박함
답변 제공: Man 님, 2023년 8월 9일
Thank you very much for your mark we love to see you again.

2/10 - 너무 별로예요

Didier

별로예요: 청결 상태, 숙박 시설 상태 및 시설
lowest possible standards throughout
2023년 6월에 1박 숙박함
답변 제공: Man 님, 2023년 6월 19일
We will not comment till we know the guest reservation NO. and the check in date.

4/10 - 별로예요

Gordon

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Horrendous
The place was dreadful. No towels toiletries the wall looked like they have been painted by a child and the place was filthy mould throughout the bathroom Damp on all walls looked out on to paint tins and rubbish
2023년 6월에 1박 숙박함
답변 제공: Man 님, 2023년 6월 19일
You have to give your reservation NO and check in date before that as we do have some guest who are coming from very dirty places and they thing for the little money they expected to have 5 star hotel.Please go to 5 star hotel don't com to Anwar House.

8/10 - 좋아요

Mona

2023년 6월에 1박 숙박함
답변 제공: Man 님, 2023년 6월 19일
Thank you for been fair.

10/10 - 훌륭해요

Josef

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff and welcoming atmosphere. Clean rooms and beds. Comfort as expected for the money. Very recommended!
2023년 6월에 3박 숙박함

6/10 - 괜찮아요

Karine

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Razoável. Pouco conforto e objeto antigos. Porém muito bom o atendimento e a localização muito boa! Bairro tranquilo e bem charmoso
2023년 5월에 3박 숙박함
답변 제공: Man 님, 2023년 5월 20일
Thank you.

2/10 - 너무 별로예요

Paul

2023년 4월에 1박 숙박함
답변 제공: Man 님, 2023년 5월 20일
what was your problem? and if so why didn't you tell the staff!!!!!!!. it is not good to complain after you go, if there was any problem you should've told us so that we ca do something about it.

4/10 - 별로예요

Mamoru

2023년 3월에 1박 숙박함

4/10 - 별로예요

Michele

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Silenziosa, vicino ai servizi che ci servivano e i trasporti, avevamo in camera un piccolo frigo, il micorronde, il bollitore e un lavandino in inox da cucina, tutto è stato molto utile. La camera era misera, il comodino era di truciolato verniciato e il cassetto era stato avvitato perché rotto, ma la vite non teneva, l'unico altro posto dove avremmo poturo mettere la nostra roba era dello stesso materiale con maniglia rotta e bloccato con una vite. Quello che poteva essere un tavolo era segato alle dimensioni di una mensola, nessuna mensona, nessu armadio o ripostiglio. La stanza sembraba pulita, ma sotto letto capelli, peli, "laniccichi" erano una massa consistente. La finestra non aveva la maniglia e non poteva essere chiusa perfettamente, quindi c'erano spifferi e il riscaldamento si accendeva nel tardo pomeriggio, quindi nelle ore precedenti la camera si raffreddava molto. I tre piatti e le posate, non erano puliti e il bagno pulito, ma liso non aveva prese di corrente, la guarnizione tra il telefono della doccia e il tubo, lo so perché erano separati li ho avvitati io, e quindi perdeva, mattonelle rotte e mattonelle che si stavano staccando. La luce entrava del corridoio perché la porta aveva un cm di spazio per tutte la lunghezza e la denda della finestra era di tulle. Bisognava spersi adattare.
2023년 3월에 3박 숙박함

4/10 - 별로예요

Sherri

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Never again, unless it has a drastic refurb
The staff member was lovely, and lovely area, thats the only nice things i can say The room was awful, beds bent in the middle, solid flat pillows kids called them matts, windows didn't close properly, shower that couldn't be used on wall, paint peeling off everywhere, stains on bed sheets, kitchen glass toble not securely fixed on in fact not attached at all to the legs bathroom sink faulty doors dont shut properly
2023년 2월에 1박 숙박함
답변 제공: Man 님, 2023년 2월 15일
This guest the most rubbish guest we've ever had.She paid 70. for 5 dirty guest for one night and making this rubbish leis comment like herself.I'm not a rude persons but when someone like her making this kind of lies which make you think what kind of rubbish we receive when we reduce our prises.

6/10 - 괜찮아요

ian

2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Maria

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very happy with ms Layla and Mrs Mohamed they take care of everything we ask them
2023년 1월에 6박 숙박함

4/10 - 별로예요

Jenny Lorena

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Lo que me gustó es que está central,y lo que no me gustó es el sitio cuando llegue no había toalla y no tenía jabón y un poco sucio.
2023년 1월에 2박 숙박함

2/10 - 너무 별로예요

Mubarakali

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 12월에 2박 숙박함

2/10 - 너무 별로예요

Ângela

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Casa dos anos 50 sem conforto
Quarto extremamente desconfortável e velho, cortinados rasgados, paredes sujas, chão velho e riscado, na casa de banho mal cabe uma pessoa, é minúscula e muito antiga, comando da televisão sem pilhas nem tampa, cabides horríveis feitos apenas de arame, quarto gelado, tivemos de chamar alguém para arranjar o aquecimento e depois começou a perder água e molhou o quarto, mesas de cabeceira velhas e partidas, não havia nenhum tipo de decoração no quarto, havia uma mesa mas tinha apenas uma cadeira com o assento todo rasgado, nunca tinha dormido num quarto assim tão mas tão mau, não recomendo a ninguém, e ainda nos pedem 75 libras de caução, simplesmente vergonhoso, está tudo velho e partido no quarto, a caução não deve ser pedida. Pior experiência de sempre, não arrisquem, é mesmo uma desilusão.
2022년 12월에 1박 숙박함
답변 제공: S B 님, 2022년 12월 8일
Thank you for your comment,I'm very sorry to say that this plat form it gave guest who think that with the little money they pay they expect to stay in the heart of London in 5 star hotel!!!.When guest book a room in a hotel spicily they look only for the prise if it is cheap they book and dream of 5 star hotel. people don't know that Double room in a 5 star hotel in this aria it cost 4/5 HUNDRED a night..We're not 5 star we're only budget hotel, however we provide very reasonable accommodation, to please majority of people specially the location we're in.If guest have a problem in the room they've booked they should talk to the person in charge, if the problem they have not been resolve than make your comment, but to stay the whole period and after check out you started talking loads of rubbish because you don't like member off staff or they did not get what they think they should have that's very bad. unfortunately nothing we can do about it because it is an open platform and everyone can say what ever they like.

6/10 - 괜찮아요

Virginia

가족 여행
별로예요: 편의 시설/서비스
Posizione ottima, centrale vicino alla metro. La camera piccolina per una tripla, bagno ceco, gli asciugamani li abbiamo dovuti chiedere, asciugacapelli non presente. Personale gentile e accogliente.
2022년 11월에 2박 숙박함

2/10 - 너무 별로예요

cosme

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
rien, tout est complétement pourri, vieux, sale, c'est impossible de louer quelque chose dans cet état.
답변 제공: S B 님, 2022년 11월 24일
i think there's something wrong in your head??If one guest out of 100s make some stupid comment like that, That mean something wrong with you.If you were not happy why didn't you come to us and made your complain and than if nothing happen you can make your complain on line. Sorry for you.

6/10 - 괜찮아요

Dani

좋아요: 직원 및 서비스
별로예요: 청결 상태
2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Jörg

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ekelhaft - disgusting
Dies war das ekelhafteste Hotel, in dem wir jemals waren. Wir wurden in ein Kellerzimmer eingebucht (Mama, 2 Teenietöchter). Wir haben günstig gebucht, aber ein Mindestmaß an Sauberkeit setze ich mitten in Kensington einfach voraus. Das Fenster im Keller ging nicht öffnen, die Klospülung war defekt, der Vorhang vorm Kellerfenster hing herunter, vor dem Kellerfenster war der Mitarbeiterzugang. Alles war voller Flecken, ebenso die Matratzen. Wir wurden dann in den 2. Stock „upgegraded”. Gleiches Spiel nur im 2. Stock. Klospülung schafft noch nicht mal Pipi, durch die Matratzen merkt man jede Feder, Schimmel (oder was auch immer) im Bad. Wir haben in Klamotten geschlafen, weil wir uns so geekelt haben. Einer Umbuchung wegen unzumutbarer Umstände hat man nicht zugestimmt. So haben wir eine Nacht ausgehalten und am nächsten Morgen sind wir Last Minute in ein ganz normales, sauberes Novotel (London West) umgezogen. Dort war es sauber, alles hat funktioniert - gefühlt 5 Sterne nach dieser Absteige. Wir wollten günstig buchen und haben letztlich doppelt bezahlt. Mehr als ärgerlich. Diesem Hotel sollte man die Erlaubnis entziehen und Hotels.com können wir nur empfehlen, es aus dem Portfolio zu nehmen.
2022년 10월에 4박 숙박함
답변 제공: S B 님, 2022년 10월 25일
I'm very sorry that the lady was unhappy.Unfortunately we can't chose which room the guest going to stay in, the system will check-in the guest in the room available. For us all our rooms are the same. Unfortunately guest look for the cheapest on the website, when they check in they started dreaming of 5 star hotels and we're not 5 star. I don't want to be road but the guest said too much rubbish, the guest deserve to have very bad reply but I'm not going to go to that level.I wish you could send someone to see the rooms that guest was in and than you can judge us!!??.

8/10 - 좋아요

Naima Fisk

좋아요: 청결 상태
2022년 9월에 1박 숙박함