아파트, 테라스 | 이집트산 면 시트, 다리미/다리미판, 무료 유아용 침대, 무료 WiFi

아파트먼트 워프 - 카나리 사우스 여행 후기

아파트먼트 워프 - 카나리 사우스
Manilla Street, Tower Hamlets, London, England

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 47개 이용 후기 중 14개" "
평점 8 - 좋아요. 47개 이용 후기 중 16개" "
평점 6 - 괜찮아요. 47개 이용 후기 중 5개" "
평점 4 - 별로예요. 47개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 47개 이용 후기 중 4개" "

8.4/10

청결 상태

7.0/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

jeongeun

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
체크인 하기 굉장히 힘들다. 보증금을 요구하는데 카드문제로 3시간 동안 밖에서 추운 길에서 기다리게 하였다. 체크인 시스템을 미리 공지하거나 개선할 필요가 있다.
2018년 10월에 3박 숙박함
답변 제공: Customer Service Team 님, 2018년 11월 7일
Dear Jeongeun, we are very happy that you liked our apartment. Thank you for the advise. We hope to host you again. Regards, Customer Service Team

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No communication and high deposit. Bad condition awl full kitchen and broken lamp. No contact avalible and had to isolate with the Coronavirus
2020년 3월에 2박 숙박함

4/10 - 별로예요

Dominique

단체 여행
별로예요: 직원 및 서비스
Je ne vous conseil pas
Il y a pas d’accueil c’est un peux compliquer pour trouver ! La cotisation est débitée directement sur le compte et elle est super chère !!!! Je suis totalement déçu plus jamais
2020년 1월에 2박 숙박함
답변 제공: Customer Service Team 님, 2020년 2월 7일
Dear Dominique, thank you for your feedback. Your review is very important to us. We would like to mention that, as stated in our advertisement page, tthere is no reception desk at the property. We would also like to inform you that, as written in our small print, visible before proceeding with the reservation, we need to proceed with a payment of £300 as deposit in case of damages to the property. It is refundable within 7 working days after your check-out, depending on your bank. We hope you stay with us again next time. Regards, Customer Service Team

8/10 - 좋아요

EleanorAllert 님, Queens, New York

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
There is no reception for checking in and the name of the property is not shown on the building. I had ask twp passersby to help me identify the building, then call the office. I had to wait outside in cold weather for about an hour, and ask for help at another business across the street, so that I could make contact with the office again, before someone came to let me in.
2019년 12월에 3박 숙박함
답변 제공: Customer Service Team 님, 2020년 1월 7일
Dear Eleanor, thank you for your feedback. We are very happy you liked our apartment. We apologise for the delay at the check-in. We would like to confirm that there is no reception desk at the building, as mentioned on our advertisement page and in several emails sent prior to arrival. We hope to host you again soon. Regards, Customer Service Team

10/10 - 훌륭해요

Norbert 님, Perth Australia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great small complex of only 4 apartments. Good location for everything including supermarket restaurants transport and mordern city of canary wharf
2019년 10월에 20박 숙박함
답변 제공: Customer Service Team 님, 2019년 11월 21일
Dear Norbert, thank you for your feedback. We appreciate you liked our apartment. We hope to see you again soon. Regards, Customer Service Team

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Place was great😀 close to the financial district and underground, we had a great experience!!!!
2019년 10월에 5박 숙박함
답변 제공: Customer Service Team 님, 2019년 11월 21일
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Customer Service Team

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we arrived Nd settled in we realised only then that the lounge was broken and could not be used. Also there were no cleaning cloths to wipe down the benches. No coffee machine or plunger. No dryer for the washing machine. Floor was dirty. Hall carpet a serious trip hazard where it has come away from the stairs. Dirty stairwell.
2019년 9월에 2박 숙박함
답변 제공: Customer Service Team 님, 2019년 11월 21일
Thank you for your feedback. We are sorry to hear that you found our property to be not as clean as you would have expected. We always provide a professional cleaning service. We would like to confirm that there is no issue with the sofa in the apartment. We hope to host you again. Best regards, Customer Service Team

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Appartamento confortevole, per una famiglia da 6 ottimi spazi, comodo per spostarsi su tutta Londra fermata dell'autobus a pochi metri, metropolitana a 10 minuti a piedi, vicina a piccoli negozi, pulizia nello standard inglese.
2019년 9월에 4박 숙박함
답변 제공: Customer Service Team 님, 2019년 10월 9일
La ringraziamo per il suo feedback. Siamo contenti che l'appartamento sia stato di suo gradimento. Cordiali Saluti

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This area is so close to downtown London, and the room is really great.
2019년 8월에 7박 숙박함
답변 제공: AW Team 님, 2019년 8월 26일
Thank you for your feedback. Kind regards, Customer Service Team

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay away
Leiligheten var i dårlig forfatning. Nøkkelen til bygget fungerte ikke og hotellet var ikke villig til å bistå med adkomst og trenerte alle henvendelser med håpløse svar på mail. Vi måtte finne et annet hotell.
2019년 8월에 3박 숙박함
답변 제공: Customer Service Team 님, 2019년 9월 5일
Thank you for your review. Your feedback is very important for us. We are always trying to improve our service. We would like to mention that we provided support with the key issue by explaining how to operate it. We hope to host you again. Regards, Customer Service Team

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2019년 6월에 3박 숙박함
답변 제공: Customer Service Team 님, 2019년 7월 5일
Thank you for your review. Your feedback is very important for us. We are always trying to improve our service. We hope to host you again. Regards, Customer Service Team

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Allison was vert nice and helpful. Answered all our inquiries as best as she can. Even had her husband help with golfing questions. The shortbread welcome cookies she made was a hit. Yummy. Walkable to edinburgh proper if u like a nice stroll. Easy to find with uber drivers.
2019년 6월에 3박 숙박함
답변 제공: Customer Service Team 님, 2019년 7월 5일
Thank you for your feedback. Although we do appreciate your nice words, unfortuately, we do not recognise any of the details you mentioned in your review. We believe you are referring to a different apartment you stayed in, rather than ours. We hope to host you in the future. Regards, Customer Service Team

4/10 - 별로예요

Johan

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ok at best
Galet varmt i lägenheten. Handdukstorken så varm att det inte gick att vara alls i badrummet. Mycket fuktskadat så det fanns väl anledning. Trasig bäddsoffa gav nackspärr. Incheckningen kostade mycket extra på grund av sen ankomst. Mycket bra läge, och väldigt bra indisk restaurang (Lime) tvärs över gatan.
2019년 6월에 3박 숙박함
답변 제공: Customer Service Team 님, 2019년 7월 5일
Dear Johan, your feedback is very important for us. We are always trying to improve our service. We apologise for the issues faced during your stay. Unfortunately, we did not receive any report from you during at the time and that is why we couldn't act to rectify them. We would like to inform you that, as stated in our policy on Hotels.com, visible before proceeding with the reservation, our regular check-in time is from 3PM to 7PM. After 7PM, late check-in fees apply according to the time of arrival. We hope to host you again. Regards Customer Service Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태
OK
Apartment is ok.. There is a Tesco a block from the apartment and tube station is about a 10 min walk. You will be charged extra for checking after 7pm.. We end up paying an additional 50 GBP since we had to check in after 9pm. Also, the sofa bed advertised was broken.. so they end up putting a mattress on a temporary support. Incredibly uncomfortable.
2019년 4월에 5박 숙박함
답변 제공: Customer Service Team 님, 2019년 5월 15일
Thank you for your feedback. We are very happy that you liked the apartment. Your review is very important for us. We have already improved the details you mentioned. We hope to host you again. Regards, Customer Service Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a comfortable stay. The apartment was slightly off the road it was supposed to be in so not as straightforward to find.
2019년 2월에 2박 숙박함
답변 제공: Customer Service Team 님, 2019년 2월 7일
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Customer Service Team

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The location of the building was further off the river than expected and surrounded by many tall buildings limiting the view. Inside the suite there was some damage to the blinds so we didn't draw them.
2019년 1월에 6박 숙박함
답변 제공: Customer Service Team 님, 2019년 1월 24일
Thank you for your feedback. We are very happy that you liked the apartment. Your review is very important for us. We have already improved the details you mentioned. We hope to host you again. Regards, Customer Service Team

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Appartement war wirklich ok, leider war die Heizung nicht eingestellt, da ich es selber nicht schaffte, hatten wir während des Aufenthalts im Dezember 16 Grad in der Wohnung und kein warmes Wasser. Das könnte man doch auch so einstellen, dass es funktioniert, bevor die Gäste kommen...
2018년 12월에 5박 숙박함
답변 제공: Customer Service Team 님, 2019년 1월 9일
Thank you for your review. Your feedback is very important for us. We are always trying to improve our service. We hope to host you again. Regards, Customer Service Team

2/10 - 너무 별로예요

Kevin

좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
The experience was totally ruined with a problem with the plumbing. On the Friday lunchtime of our stay (whilst we were out) we were contacted by the Managersto advise us that the water needed to be turned off due to a leak in the downstairs Gym. We got back that evening to find that the issue had been resolved (apparently) but our apartment had no water, including an ability to flush toilets and shower. As of the Sunday two nights later this had still not been resolved, and I had rung the Managers on 8 separate occasions that day with no reply. This was very distressing for my wife and family and I was left with no alternative other than to book us in to a nearby hotel at my further expense for the remaining 4 nights of our stay in London. I have written to the Managers on several occasions now seeking compensation, and so far they have only provided us with a refund for the Friday and Saturday night - not happy!!!
2018년 12월에 10박 숙박함
답변 제공: Customer Service Team 님, 2019년 1월 9일
Dear Kevin, your feedback is very important for us in order to improve our service. We can confirm that there is water running in the apartment. We hope to host you again. Regards, Customer Service Team

8/10 - 좋아요

kin chung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A nice apartment
We have stayed in an apartment with 2 bedrooms, 2 toilets and a balcony. The facilities are new and well equipped. Rooms are clean and tidy. Although it needs some time to the nearest train station(10-15 min to South Quay DLR or Canary Wharf subway), the area is safe, quiet and comfortable. Wifi signal is strong and stable. Overall the environment is good, staffs are nice and helpful. Lastly, a friendly reminder for any traveler: -No reception -No lift
2018년 10월에 5박 숙박함
답변 제공: Customer Service Team 님, 2019년 1월 9일
Dear Kin Chung, thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Customer Service Team

6/10 - 괜찮아요

Keith

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Could be nice
I rarely complain but......Manilla Street is quite long and the address given on our booking receipt was incomplete. We arrived at the agreed time but were kept waiting in very cold weather for several minutes. Greeting was friendly and helpful. On the 4th floor the stairs were quite a challenge. Fire alarm went off twice on the second day. It was reported but no explanation received. Heating was difficult to control and seemed to be intermittent. Second day all water stopped. Returned after some hours. Day of departure no hot water at all, and no heating, so not possible to shower for two days. Check out time on the booking form was listed as 11.00, but in practice is was 10.30. We dutifully took all rubbish to the bin locker (down the narrow staircase) to find the code for the bin locker was incorrect. Luckily there was a Household waste depository bin nearby. On the dot of 10.30 a cleaner arrived, perhaps the most rude person I have ever come across. No eye contact and the only words I managed to extract were "no English". The apartment was actually very nice and well equipped, but quite expensive and these problems were very detrimental to our short stay.
2018년 12월에 3박 숙박함
답변 제공: Customer Service Team 님, 2019년 1월 9일
Dear Keith, your feedback is very important for us in order to improve our service. We hope to host you again. Regards, Customer Service Team

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I never had water service's in this property. Poor communication no customer service.
2018년 12월에 2박 숙박함
답변 제공: Customer Service Team 님, 2019년 1월 9일
Thank you for your reveiw. Your feedback is very important for us. We are always trying to improve our service. We can confirm that there is water running in the apartment. We hope to host you again. Regards, Customer Service Team

4/10 - 별로예요

Karin

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Min upplevelse
Hej Tyvärr blev inte denna lägenhet vad vi önskade. Mycket problem och tjat om orena sängkläder. När man bytte det så var det otrevligt bemötande och det suckades och var så jobbigt att hjälpa oss med det. Vi har fått ringa och maila varje dag i stort sett för det alltid varit något. Inte grytor och stekpannor så det räcker för 7 pers och inte heller ugnsformar eller skålar så man kan laga mat, därför tog vi lägenhet istället för hotell. Vi bidde 4 tjejer här varav 2 opererades i London dagen efter vi anlände och man orkar inte med massa tjat om allt. Sedan var det söndrigt på vissa ställen tex i vardagsrummet med gardinerna man drar för, och dörrar smutsiga, samt golvet var inte rent utan sockarna var smutsiga efter en stund. Det var väldigt noga vad vi inte fick göra och om vi gjorde det var det kostnad på allt. Isåfall måste allt vara ordning när man kommer. Handdukarna hade vi önskat byttes ut då man inte vill ha samma under en hel vecka. Absolut inte när man blöder efter operationen. Tyvärr är vi väldigt missnöjda med denna lägenhet. Levde inte upp till det som stod om den.
2018년 11월에 7박 숙박함
답변 제공: Customer Service Team 님, 2019년 1월 9일
Dear Karen, thank you for your feedback. To be honest, we are quite surprised by your review. Before any check-in, we arrange deep cleaning of our apartments by a professional cleaning company. As you were having surgery, we accommodated your request to have your towels and bedding replaced free of any charge and we offered you a late check-out free of charge. We hope to host you again. Regards, Customer Service Team

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2018년 10월에 3박 숙박함
답변 제공: Customer Service Team 님, 2018년 11월 7일
Thank you for your feedback. We appreciate you liked our apartment. We hope to see you again soon. Regards, Customer Service Team

4/10 - 별로예요

Carsten 님, Rheinstetten

좋아요: 청결 상태
별로예요: 직원 및 서비스
Zuerste war der Check Inn, hier bekommt man eine Rufnummer bei der man sich vor Ort melden soll. Ein Wegbeschreibung oder ähnliches bekommt man nicht. Eine genau Adresse bekommt man erst auf Aachfrage!? Nach den "self" CheckInn wird erwartet das man ohne jeglich Anleitung alles selbst in Gang bringt. Da wir aber keine Klempner sind hatten wir am ersten Tag kein warmes Wasser und keine Heizung. Da wir um 18Uhr erst vor Ort waren und dann so gegen 19Uhr herraus gefunden hatten das nur kaltes Wasser aus dem Wasserhahn kam, war der Ansprechpartner auch nicht mehr erreichbar. Was bedeutete das wir in einem kalten Appartment ohne warmes Wasser übernachten mussten. Am nächsten Morgen konnten wir das Problem dann nach zahlreichen Versuchen entsprechend weiter geben und bekamen die Antwort das im laufe des Tages ein Techniker dannach schauen könne. Vor Ort waren wir natürlich nicht, da wir ja nicht in London waren um im Appartment zu sitzen und auf einen Techniker zu warten. Naja voller Hoffnung sind wir dann am 2. Tag ins Appartment gekommen mit der Hoffnung das nun alles ginge. Gut das warme Wasser funktionierte aber der Techniker dachte wohl eine Heizung braucht man nicht. Natürlich war von der Hotline keiner mehr erreichbar! Und wieder am nächsten morgen nach mehrfachen Versuchen der Hotline geschildert das die Heizung immer noch nicht funktioniert. Das ende vom Lieb war dann das die den Thermostat vergessen hatten in die Wohnung zu legen. Eine Entschädigung gab es nicht!
2018년 9월에 4박 숙박함
답변 제공: Customer Service Team 님, 2018년 10월 24일
Dear Carsten, your feedback is very important for us in order to improve our service. We are quite surprised by your comments. As soon as we received your report about the hot water, we attended to the property promptly to check and fix the issue. When we left the apartment, hot water was working. When you reported again that the heating and hot water were not working, we sent a professional plumber to the property to check the issue and he managed to fix it promptly. Please, accept our apologies. Regards, Customer Service Team

10/10 - 훌륭해요

Meleisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really nice apartment, very clean and well presented. Not far from Canary Wharf underground and a Tesco is just round the corner, not so great for late night deliveries. only complaint is with the check in procedure, they ask you to give an eta, which i did but as driving said this could change. i updated the eta throughout the journey only to have to wait over an hour to get in the apartment as the agent had to go and let other guests in elsewhere.
2018년 9월에 2박 숙박함
답변 제공: Customer Service Team 님, 2018년 10월 18일
Dear Meleisha, thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Customer Service Team

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
The apartment is great. The management company fails to respond. Parking was not available when we arrived. We paid a fortune for parking and they would not discount the rate even though we had to wait until after 11 pm to have access.
2018년 6월에 3박 숙박함
답변 제공: Customer Service Team 님, 2018년 8월 29일
Thank you for your reveiew. Your feedback is very important for us in order to improve our service. We would like to confirm that the parking space is bookable for a £15/night fee. We hope to host you again. Regards, Customer Service Team

10/10 - 훌륭해요

Roberto 님, Torino Italy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comodità londinese
Appartamento ampio e dotato di tutti i comfort, lavatrice e lavastoviglie compresa, supermarket a 100 mt, tube a 10 minuti, in caso di problemi si telefona e loro si attivano subito per risolvere. Il quartiere è nuovo e bellissimo. Ci tornerei sicuramente!!
2018년 7월에 6박 숙박함
답변 제공: Customer Service Team 님, 2018년 8월 12일
Caro Roberto, grazie per la sua recensione. Siamo contenti che l'appartamento sia stato di suo gradimento. Speriamo di ospitarla di nuovo in futuro. Distinti saluti, Customer Service

8/10 - 좋아요

Nino 님, Allgäu

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Moderne Wohnung im Bankenviertel
Wohnung im 4. Stock im Obergeschoss, wurden persönlich empfangen und eingeführt. Für vier Personen perfekt, zwei Schlafzimmer mit Doppelbett, ein Bad mit WC und Dusche, ein Bad mit WC und Badewanne. Ausstattung neu und modern. Elektrische Geräte topp und bedienerfreundlich. Leider hat der Code für den Müllraum nicht funktioniert und wir haben später weder per Telefon noch per Mail jemanden erreicht und mussten den Müll in der Wohnung zurücklassen. Bin gespannt, ob uns deshalb etwas von der 300£ Kaution abgezogen wird.
2018년 5월에 7박 숙박함
답변 제공: Customer Service Team 님, 2018년 7월 23일
Dear Nino, thank you for your feedback. We are very happy you liked our apartment. We apologise for the issue with the bin store code. We can confirm that no deduction has been made from your breakages deposit for leaving the rubbish inside the apartment. We hope to host you again soon. Regards, Customer Service Team

10/10 - 훌륭해요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location
Great location, would highly recommend

8/10 - 좋아요

Markus 님, Franken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Familientreffen mit Frau und drei Töchtern. Da sind Badezimmer wichtig. Alles sauber und ordentlich, funktionelle Küche mit Wohnzimmer. Die Kids hatten Spaß und ihre Privatsphäre, für uns Eltern war es nicht ganz so gemütlich, schliefen im Wohnzimmer. Günstige Alternative zu Hotel, Supermarkt gleich ums Eck für’s Selberkochen. Eindeutig zu empfehlen, wobei 5 eine Person zu viel sind.
2018년 4월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice large apartments, not great service
We are a family of 5 with 2 young kids that stayed for 4 nights. The apartment itself was really spacious, clean and modern. The location is good and the grocery store and take away restaurants are 2 minutes walk. The pull out bed in the living area was horribly uncomfortable and in need of replacement and the pillows are so flat I'm not sure you could classify them as pillows, but overall the apartment was very nice and suited our needs. The service before you arrive and the scheduling of getting into the apartment on your arrival date is really where this property is lacking. Be prepared for unreturned emails/text messages and being unsure if someone is actually going to get you into the apartment. They are also very harsh and overly dramatic about their "breakage deposit" policy. It makes a for a generally unpleasant first impression. I understand the need for the deposit but the way they go about it is very threatening and didn't make me feel great about staying there. Basically, once you get there everything is good, but the staff/service in the office that organizes your arrival is not great and not friendly.
2018년 4월에 4박 숙박함

8/10 - 좋아요

stefan 님, weilheim in Oberbayern

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nettes Appartement, gute Anbindung
Appartement kann zu sechst genutzt werden, jedoch ist das Geschirr/Besteck und auch das Kochgeschirr eher knapp!
2018년 3월에 4박 숙박함
답변 제공: Customer Service Team 님, 2018년 4월 11일
Dear Stefan, we are very happy that you liked the apartment. Your review is very important for us. We have already improved the details you mentioned. We hope to host you again. Regards, Customer Service Team

10/10 - 훌륭해요

Marco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
spazioso appartamento in quartiere sicuro
Esperienza complessivamente molto positiva. Daniel ci ha aspettato davanti all'appartamento ed è stato molto cortese, oltre ad aiutarci a portare i bagagli fino al terzo (!) piano, nel mostrarci la casa e i vari elettrodomestici. Con estrema trasparenza ci ha inoltre elencato le "regole della casa". Appartamento sito in un palazzo non di recente costruzione, ma ben ristrutturato e curato. Ottimi gli elettrodomestici e accessori (padelle, bicchieri, piatti, prodotti per lavatrice e lavastoviglie, caffé, ecc.) presenti in casa. Unica pecca il terzo piano senza ascensore (eravamo con bimbi e quindi è risultato per noi un po' problematico). Il quartiere finanziario è sicuro, anche se non molto centrale. In compenso metropolitana e battello (Thames Clipper) distano circa 10 minuti a piedi dalla struttura, mentre la fermata dell'autobus è proprio davanti casa. Per concludere è giusto sapere che nel caso arrivaste dopo le ore 19 vi sono degli extra da pagare. Inoltre bisogna concordare in anticipo l'orario di arrivo. Malgrado ciò siamo riusciti a comunicare in tempo reale molto bene con Daniel e questo ha facilitato di molto il tutto.
2018년 3월에 3박 숙박함
답변 제공: Customer Service Team 님, 2018년 3월 16일
Caro Marco, grazie per la sua recensione. Siamo contenti che l'appartamento sia stato di suo gradimento. Speriamo di ospitarla di nuovo in futuro. Distinti saluti, Customer Service Team

8/10 - 좋아요

Amnon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The only problem is the noise from the road.
2018년 2월에 2박 숙박함
답변 제공: Customer Service Team 님, 2018년 3월 2일
Dear Amnon, we are very happy that you liked our apartment. Your review is very important for us. We apologise for the issue you faced. We hope to host you again. Regards, Customer Service Team

10/10 - 훌륭해요

Kristof 님, Lier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ruim appartement op goede locatie.
Ruim appartement met 2 slaapkamers, 2 badkamers en ruime leefruimte op goede locatie in Londen. We konden zelfs vroeger inchecken dan voorzien na een kort telefoontje met de verantwoordelijke. Uitstekende service dus.
2018년 1월에 3박 숙박함
답변 제공: Customer Service Team 님, 2018년 1월 17일
Dear Kristof, thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Customer Service Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and spacious apartment
The unit is clean and tidy. Nothing to complaint about. The location is very convenience to the DLR station. There are a Chinese takeaway and two groceries stores nearby so food is not a problem!!
2017년 12월에 7박 숙박함
답변 제공: Apartment Wharf Team 님, 2018년 1월 3일
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Customer Service Team

8/10 - 좋아요

n 님, canary wharf

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel apartments
It was a wonderful apartment only peev was the hot shower was warm and no pressure in shower
2017년 11월에 2박 숙박함
답변 제공: Customer Service Team 님, 2017년 12월 15일
Thank you for your feedback. We appreciate you liked our apartment. We hope to see you again soon. Regards, Customer Service Team

10/10 - 훌륭해요

Sarah 님, California

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Area was quiet and clean, close to metro. Near enough to walk to restaurants. Beautiful apartment. The only negative was that there was a required charge of €300 on my card that I was not told about in any communications. A little more than I would have expected, and I am still waiting for my refund.
2017년 9월에 2박 숙박함
답변 제공: Customer Service Team 님, 2017년 9월 15일
Dear Sarah, thank you for your feedback. we do appreciate that you are very happy about the apartment. As written in our fine print, we have to hold £300 as deposit in case of damages to the property, but it is going to be refunded within 7 working days after your check-out, depending on your bank. We hope you stay with us again next time. Regards, Customer Service Team

6/10 - 괜찮아요

sami 님, CT

Nice apartment but far from airport, no elevator
Apartment is good but far from airport, doesn't have elevator, the garbage code doesn't work, hot water heater was a problem, and also No Parking
2017년 8월에 7박 숙박함
답변 제공: Customer Service Team 님, 2017년 9월 15일
Dear Sami, thank you for your review. Your feedback is very important for us. Thank you for bringing these issues up. We have checked the bin store code and the boiler in the apartment and everything is in working order. We would like to confirm that we provide parking subject to availability, as stated before making the reservation. Even if we didn't receive any booking for parking from you before your arrival, we managed to provide for you a secure parking space. We hope you could stay with us again. Regards, Customer Service Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Internet schwach, sonst alles in Ordnung
2017년 7월에 6박 숙박함
답변 제공: Apartment Wharf Team 님, 2017년 7월 28일
Thank you for your feedback. We are very happy that you liked the apartment. Your review is very important for us. We have already improved the Internet connection. We hope to host you again. Regards, Customer Service Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bra lägenhet i utmärkt skick!
Lägenheten var bra även om det var en del trafikljud. Det var både rent, fräscht och nyrenoverat.
2017년 7월에 9박 숙박함
답변 제공: Customer Service Team 님, 2017년 7월 18일
Thank you for your feedback. We appreciate you liked our apartment. We hope to see you again soon. Regards, Customer Service Team

10/10 - 훌륭해요

Norwegian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice, redecorated flat
We were met outside the flat at exactly the time we agreed. We got our keys and went through the houserules in about 15 minutes. The flat was Nice and clean and suited Our Family With 5 members fine. The flat was easy to find as we went from the underground. We like to see mush when we visit a New Place so we really got around by London Underground and the Docklands Light Railway (DLR)
2017년 7월에 6박 숙박함
답변 제공: Customer Service Team 님, 2017년 7월 18일
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Customer Service Team

10/10 - 훌륭해요

Anne 님, Rogers AR

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location.
Awesome location. Close to metro and other transportation. Staff was friendly and immediate to answer questions even after hours. Great flat. Thanks for the memories.
답변 제공: Customer Service Team 님, 2017년 11월 15일
Dear Anne, thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Customer Service Team

8/10 - 좋아요

bergertime 님, Netherlands

좋아요: 직원 및 서비스, 객실의 편안함
Convenient appartment, nice cooperate staff
The apartment is near the financial district and can easily be accessed by a bridge solely for pedestrians. Metro is just 10 min walk away. The internet was poor though they tried to solve this. Overall value for money and very near to the financial district.
답변 제공: Customer Service Team 님, 2017년 5월 20일
Thank you for your feedback. We appreciate you liked our apartment. We hope to see you again soon. Regards, Customer Service Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
fint hotell
hotellet var väldigt stilrent och fint
답변 제공: Apartment Wharf Team 님, 2017년 4월 21일
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Customer Service Team

4/10 - 별로예요

Jukka

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
An average apparment
Clean, quite new and quiet appartment. Nothing extra, smaller than we expected. A lot of glasses and plates were missing, only a few left. Vacuum cleaner and other cleaning things were just laying in the kitchen/living room. We didn`t feel we`re wellcome then checking in, quite cold reception. We asked for delayed check out or luggage locker, no service. So we were disappointed. Fortunately the weather was fine and London great.
답변 제공: Apartment Wharf Team 님, 2017년 4월 21일
Dear Jukka, your feedback is very important for us. Thanks for bringing these issues up. We have checked the entire property and fixed all the issues you suggested. We hope to host you again. Kind regards, Customer Service Team

6/10 - 괜찮아요

joel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Aucun intérêt.
Hôtel au confort agréable bien que les chambres soient désuètes. Par contre l'hôtel se trouve beaucoup trop loin du centre de Londres. Galère en transport en commun, 1 bus + train + métro et en voiture il faut compter près de 1h30 avec les embouteillages pour accéder au centre de Londres.
답변 제공: General Manager 님, 2016년 12월 8일
Thank you for your feedback. We appreciate you liked our apartment. We hope to see you again soon. Regards, Apartment Wharf Team