외관

발리오니 호텔 런던 - 세계리딩호텔연맹 여행 후기

5 out of 5
발리오니 호텔 런던 - 세계리딩호텔연맹
60 Hyde Park Gate, Kensington, London, England

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 341개 이용 후기 중 224개" "
평점 8 - 좋아요. 341개 이용 후기 중 74개" "
평점 6 - 괜찮아요. 341개 이용 후기 중 28개" "
평점 4 - 별로예요. 341개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 341개 이용 후기 중 7개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Kathleen

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In a great location, quiet and clean. The staff at the Baglioni was kind and paid swift attention to us, and helped us navigate travel with two young children with ease.
2024년 3월에 4박 숙박함
답변 제공: . 님, 2024년 3월 19일
Dear Valued Guest, Thank you for taking the time to provide the hotel with your valued feedback following your recent stay and we are delighted that you enjoyed your time at the hotel. Your kind words concerning the service received by members of our team are greatly appreciated. We look forward to having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia General Manager

6/10 - 괜찮아요

Ken Yin sang

좋아요: 편의 시설/서비스
Dated and narrow walkways… Average receptionist..
2024년 2월에 2박 숙박함
답변 제공: . 님, 2024년 2월 27일
Dear Valued Guest, Thank you for taking the time to provide the hotel with your valued feedback following your recent stay. Whilst we trust that you enjoyed your time at the hotel, we are only sorry that certain aspects did not fully meet with your expectations, albeit most grateful to you for sharing your findings so that we can endeavour to improve. We very much hope however to having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia Operations Manager

10/10 - 훌륭해요

SM

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was excellent.
2024년 2월에 4박 숙박함
답변 제공: . 님, 2024년 2월 27일
Dear Valued Guest, Thank you for taking the time to provide the hotel with your valued feedback following your recent stay and we are delighted that you enjoyed your time at the hotel. We look forward to having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia Operations Manager

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous hotel. Friendly and attentive staff. Exception service Luxurious rooms. Great location.
2024년 2월에 1박 숙박함
답변 제공: . 님, 2024년 2월 9일
Dear Mr. DysonThank you so much for taking the time and trouble to provide the hotel with your valued feedback following your recent stay. We are delighted to hear that your enjoyed your time with us and that all aspects of your visit met with your complete satisfaction.We hope very much to be able to welcome you back to the hotel when you next travel to London. Kindest regardsMario PagliaOperations Manager

10/10 - 훌륭해요

Claudia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel meraviglioso, pulito e lussuoso, vicino al parco e a tutti i negozi. Personale molto gentile. Lo consiglio per un soggiorno in coppia o in famiglia. Un pezzo d’Italia in una delle città più belle del mondo. Ci tornerò!
2024년 1월에 2박 숙박함
답변 제공: . 님, 2024년 1월 31일
Dear Ms. CasuWe thank you for taking the time to provide your valued feedback further to your recent stay at the Baglioni Hotel London and we are delighted to learn that all aspects of your stay met with your complete satisfaction.We look forward to having the opportunity of welcoming you back to the hotel when you next travel to London.Kindest regardsFederico FlorisGeneral Manager

2/10 - 너무 별로예요

Bo

출장 여행
별로예요: 직원 및 서비스
The Attitude from Front desk to All Service Employees sucks!
2024년 1월에 1박 숙박함
답변 제공: . 님, 2024년 1월 31일
Dear Mr. AnderssonWe thank you for taking the time to provide your valued feedback further to your recent stay at the Baglioni Hotel London and I am extremely sorry to learn of your negative experience.I understand that you requested a late check-out which was not possible due to the hotel being fully booked on the day of your departure and I sincerely apologise for any inconvenience this caused you. I hope that perhaps we can look forward to having the opportunity of welcoming you back to the hotel when you next travel to London, so as to be able to show the hotel in a truer light.Kindest regardsFederico FlorisGeneral Manager

6/10 - 괜찮아요

Thomas Dermot

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Hotel is fine in general terms but lacks an atmosphere.
2024년 1월에 3박 숙박함
답변 제공: . 님, 2024년 1월 31일
Dear Mr. GlynnWe thank you for taking the time to provide your valued feedback further to your recent stay at the Baglioni Hotel London and we trust that you enjoyed your time with us.Your comments have been noted and we look forward to having the opportunity of welcoming you back to the hotel when you next travel to London.Kindest regardsFederico FlorisGeneral Manager

6/10 - 괜찮아요

John

2024년 1월에 1박 숙박함
답변 제공: . 님, 2024년 1월 31일
Dear Mr. AllenWe thank you for taking the time to provide your valued feedback further to your recent stay at the Baglioni Hotel London and we trust that you enjoyed your time with us.We look forward to having the opportunity of welcoming you back to the hotel when you next travel to London.Kindest regardsFederico FlorisGeneral Manager

8/10 - 좋아요

Malc

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스
Very good staff
2024년 1월에 2박 숙박함
답변 제공: Federico Floris 님, 2024년 1월 12일
Dear Guest,thank you for your amazing review.I look forward to welcome you back.RegardsFederico

10/10 - 훌륭해요

george

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Federico Floris 님, 2024년 1월 1일
Dear Guest,thank you for sharing your comments.I am grateful for the positive review and I will share it with the team.RegardsFederico

8/10 - 좋아요

Ivan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is fine, but rather expensive for the room size and services provided.
2023년 12월에 7박 숙박함
답변 제공: . 님, 2024년 1월 31일
Dear Mr. GriceWe thank you for taking the time to provide your valued feedback further to your recent stay at the Baglioni Hotel London and we trust that you enjoyed your time with us.We look forward to having the opportunity of welcoming you back to the hotel when you next travel to London.Kindest regardsFederico FlorisGeneral Manager

10/10 - 훌륭해요

Alfredo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our stay was magnificent thank to the beautiful property but, more importantly, the cordial and warm service. Will definitely be back.
2023년 12월에 2박 숙박함
답변 제공: Federico Floris 님, 2023년 12월 26일
Dear Guest,thank you for this wonderful review.I look forward to welcome you back.RegardsFederico

8/10 - 좋아요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Federico Floris 님, 2023년 12월 26일
Dear Guest,thank you for sharing your positive review.My team and I are happy you have enjoyed your stay.RegardsFederico

10/10 - 훌륭해요

Hala

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were professional, knowledgeable and friendly. Excellent location. House keeping was very good. However the room furniture needs updating.
2023년 12월에 5박 숙박함
답변 제공: Federico Floris 님, 2023년 12월 26일
Dear Guest,a personal thank you for appreciating our professionalism and passion.We look forward to welcome you backRegardsFederico

6/10 - 괜찮아요

Christopher

2023년 12월에 3박 숙박함
답변 제공: Federico Floris 님, 2023년 12월 27일
Dear Guest,thank you for sharing your experience.We look forward to welcome you.RegardsFederico

10/10 - 훌륭해요

Adnan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2023년 11월에 4박 숙박함
답변 제공: Federico Floris 님, 2023년 12월 26일
Dear Guest,Thank you for this amazing review.I will share it with the team who I am sure will feel very motivated.I look forward to welcome you backKind RegardsFederico

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Federico Floris 님, 2023년 12월 26일
Dear Guest,thank you for sharing this wonderful review.We look forward to welcome you.Federico

10/10 - 훌륭해요

Fredrik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A lovely place
A beautiful hotel in Kensington just by Hyde Park. But that really makes this a lovely experience is the young staff working hard always with a smile. Warmly recommended.
2023년 12월에 2박 숙박함
답변 제공: Federico Floris 님, 2023년 12월 26일
Dear Guest,Thank you for sharing that you have enjoyed the efforts made by the whole team here at Baglioni Hotel London.We all look forward to welcome you back.RegardsFederico

10/10 - 훌륭해요

MeChelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was amazing! The staff was totally five-star. Miss Laura in particular. She deserves a raise. I love the experience. The people were very welcoming, warm and provided us with alternatives for places to go and dine where to go to visit. The staff was very welcoming and understanding. I will definitely revisit again.
2023년 11월에 5박 숙박함
답변 제공: Federico Floris 님, 2023년 12월 26일
Dear Guest,Thank you for sharing your memorable experience.We are eager to welcome you back in the heart of Kensington.RegardsFederico

10/10 - 훌륭해요

Steve

좋아요: 청결 상태
2023년 11월에 3박 숙박함
답변 제공: Federico Floris 님, 2023년 11월 24일
Dear Guest,thank you for your wonderful review.We look forward to welcome you backRegardsFederico

4/10 - 별로예요

FABRICIO 님, MIAMI

좋아요: 청결 상태, 직원 및 서비스
There was no TV available during my stay at the property. Also, the internet was terrible. I had to use my personal hotspot connection but the connectivity was still bad. Staff is very nice especially from the restaurant. However, not planning to stay there again.
답변 제공: Federico Floris 님, 2023년 11월 24일
Dear Guest,I am sorry that you have experienced such shortfall with tv and internet during your stay as it was a technical problem we promptly fixed.I hope to welcome you backRegardsFederico

8/10 - 좋아요

Zoila

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Federico Floris 님, 2023년 12월 26일
Dear Guest,thank you for rating positively your experience.We all look forward to welcome you back.RegardsFederico

8/10 - 좋아요

Thomas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good overnight , handy for the underground, comfy bed and nice staff .
2023년 11월에 1박 숙박함
답변 제공: Federico Floris 님, 2023년 11월 24일
Dear Guest,thank you for your kind review.My team and I look forward to welcome you back.RegardsFederico

4/10 - 별로예요

Robert

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Good location, nice enough room with a comfy bed (although very soft with no lumbar support). Let down by the service which throughout the stay felt pretty meh. Worst example was at the restaurant for breakfast, we had to leave for the airport so asked if they could accommodate a relatively tight turnaround (40 minutes isn’t that tight but was trying to be safe), not only did we not receive any food (literally just ordered eggs and toast…) but when I asked after 30 minutes if we could just get it in a box to go, 10 minutes later still nothing. Left hungry and annoyed. Completely ridiculous and certainly not the standard for a hotel of this supposed to quality. Left a bad taste in my mouth (or rather no taste at all), and I won’t be returning to stay here again.
2023년 11월에 1박 숙박함
답변 제공: Federico Floris 님, 2023년 11월 14일
Dear Guest, Thank you for your feedback. We have taken notes of your remarks and we have not been able to meet your expectations on this occasion. We hope to have a chance of welcoming you back to Baglioni Hotel London. With Kindest Regards Federico Floris General Manager

10/10 - 훌륭해요

Kate

2023년 11월에 3박 숙박함
답변 제공: Federico Floris 님, 2023년 11월 8일
Dear Guest,I would like to personally thank you for this amazing review.I will share it with the entire team who I am sure will feel very motivated.I look forward to welcome you back.RegardsFederico

10/10 - 훌륭해요

Carolyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel, good breakfast, close to Royal Albert hall
2023년 11월에 1박 숙박함
답변 제공: Federico Floris 님, 2023년 11월 6일
Dear Guest,thank you for your amazing review.My team and I are looking forward to welcome you.RegardsFederico

8/10 - 좋아요

Abdulla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent location.
2023년 10월에 5박 숙박함
답변 제공: Federico Floris 님, 2023년 11월 1일
Dear Guest,thank you for your amazing feedback. RegardsFederico

8/10 - 좋아요

Dominic

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 7박 숙박함
답변 제공: Federico Floris 님, 2023년 10월 24일
Dear Guest,Thank you for the wonderful review.We all look forward to welcome you back.RegardsFederico

10/10 - 훌륭해요

Scarlet

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Superb property and comfort. Location can't be beat--right on Hyde Park, near museums, restaurants, and shopping. Excellent customer service and attentiveness--truly makes guests feel most welcome. 10 /10. Highly recommend!
2023년 10월에 7박 숙박함
답변 제공: Federico Floris 님, 2023년 10월 23일
Dear Guest,Thank you for your wonderful review.I look forward to welcome you back

6/10 - 괜찮아요

Miguel Angel

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
viejo, descuidado y mal funciona
2023년 10월에 1박 숙박함
답변 제공: Federico Floris 님, 2023년 10월 23일
Dear Guest,I am sorry to read that you did not like our property.I hope you can trust us again in the future to show you what improvements have been made.RegardsFederico

8/10 - 좋아요

Barbara

2023년 10월에 4박 숙박함
답변 제공: Federico Floris 님, 2023년 11월 3일
Dear Guest,Thank you for this wonderful review.My team and I look forward to welcome you againRegardsFederico

6/10 - 괜찮아요

Daniel

2023년 9월에 4박 숙박함
답변 제공: Federico Floris 님, 2023년 11월 1일
Dear Guest,thank you for your feedback.We look forward to welcome you back.RegardsFederico

8/10 - 좋아요

Gene

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: Federico Floris 님, 2023년 10월 10일
Dear Guest,Thank you for the wonderful review.My team and I will look foward to welcome you again.RegardsFederico

6/10 - 괜찮아요

marianne

가족 여행
좋아요: 청결 상태
Nice but not the best
Was disappointed. We had just come from the Waldorf in Edinburgh and this did measure up at all and was hundreds of $$’s more. Their website is amazing but we didn’t feel it reflected the actual hotel. Our tv did not work from tues to Fri. even after several reports to front desk. Our phone also had issues. We were given probably a depressing room-tiny w/no view yet the hotel seemed empty…. AFTER we had checked in I saw an email about bidding for an upgrade. No mention when we did check in for an upgrade🤔. It was fine overall but I’d not stay there again. The maids were wonderful, the concierge helpful, Raphael in the dining room was authentic, kind and caring. Food was excellent. It was in a nice quiet area and we were able to walk a few blocks to great coffee and pastries each morning. Not close to the tube so taxis were our transport $$.
2023년 9월에 4박 숙박함
답변 제공: Federico Floris 님, 2023년 9월 18일
Dear Guest, Thank you for your feedback. We have taken notes of your remarks and we have not been able to meet your expectations on this occasion. We hope to have a chance of welcoming you back to Baglioni Hotel London. With Kindest Regards Federico Floris General Manager

10/10 - 훌륭해요

Sanaz

2023년 9월에 1박 숙박함
답변 제공: Federico Floris 님, 2023년 9월 14일
Dear Guest,thank you for this amazing review.It has been a pleasure to take care of you.RegardsFederico

8/10 - 좋아요

Cameron

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel and location. Service was excellent. My only criticism is that guests should be allowed to have breakfast on the patio which is one of reasons we picked hotel.
2023년 9월에 3박 숙박함
답변 제공: Federico Floris 님, 2023년 9월 11일
Dear Guest,thank you for your amazing review and constructive feedback.We look forward to welcome youRegardsFederico

10/10 - 훌륭해요

Frank

2023년 7월에 1박 숙박함
답변 제공: Federico Floris 님, 2023년 8월 1일
Dear Guest,thank you for your wonderful review.We look forward to welcome you back

8/10 - 좋아요

Vincent

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 3박 숙박함
답변 제공: Federico Floris 님, 2023년 8월 1일
Dear Guest,thank you for your wonderful review.We look forward to welcome you back

10/10 - 훌륭해요

Ingrid

2023년 7월에 1박 숙박함
답변 제공: Federico Floris 님, 2023년 8월 1일
Dear Guest,thank you for your wonderful review.We look forward to welcome you back

6/10 - 괜찮아요

Stein

2023년 7월에 3박 숙박함
답변 제공: Federico Floris 님, 2023년 8월 1일
Dear Guest,thank you for your constructive feedback.I am sorry your stay was not completely up to your expectation.I hope to restore your trust and look forward to welcome you back.RegardsFederico

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Federico Floris 님, 2023년 8월 1일
Dear Guest,thank you for your wonderful review.We look forward to welcome you back

6/10 - 괜찮아요

Barbara

좋아요: 청결 상태
2023년 6월에 1박 숙박함
답변 제공: Federico Floris 님, 2023년 7월 3일
Dear Guest,thank you for your review.I look forward to welcome you back in Kensington.RegardsFederico

4/10 - 별로예요

Sarah

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Federico Floris 님, 2023년 7월 3일
Dear Guest,thank you for your review.We are sorry to read that your stay was not completely up to your satisfaction.We hope to restore the trust and look forward to welcome you.RegardsFederico

8/10 - 좋아요

Warren

2023년 6월에 1박 숙박함
답변 제공: Federico Floris 님, 2023년 6월 9일
Dear Guest,thank you for sharing your feedback.We hope to welcome you back soon.RegardsFederico

10/10 - 훌륭해요

Joseph D.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great, quiet and safe area. clean property with great service and friendly staff.
2023년 5월에 8박 숙박함
답변 제공: Federico Floris 님, 2023년 6월 9일
Dear Guest,thank you for your amazing review.We look forward to welcome you back.RegardsFederico

10/10 - 훌륭해요

graham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All the staff appeared to have a good rapport with each other working as a team to provide a good level of service : front desk management, dining, and housekeeping were notably very good. I enjoyed the stay and look forward to my return in August. Thank you.
2023년 5월에 1박 숙박함
답변 제공: Federico Floris 님, 2023년 6월 1일
Dear Guest,Thank you very much for your amazing review.I look forward to welcome you back.Kindest RegardsFederico Floris

10/10 - 훌륭해요

Phillip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect for Royal Albert Hall
We booked Baglioni since we had three events in five nights at the Royal Albert Hall. The hotel was very comfortable and had everything we needed. We did not use the spa as we were busy elsewhere. Staff seemed predominantly Italian and were very friendly and helpful. The valet parking facility was very useful as we travelled from the west country and can no longer rely on the trains.
2023년 5월에 5박 숙박함
답변 제공: Federico Floris 님, 2023년 5월 25일
Dear Guest, Thank you for your review. We look forward to welcoming you again soon to Baglioni Hotel London. With Kindest Regards Federico Floris

6/10 - 괜찮아요

Sylvia

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: Federico Floris 님, 2023년 6월 7일
Dear Guest,thank you for your review.I am sorry to understand that it was not completely up to your satisfaction and I would like to hear more.RegardsFederico

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent location, very comfortable with a very accommodating staff. The dining was disappointing and very overpriced. Example….. at breakfast my wife and I ordered coffee and were charged 5 pounds for each refill….. totally unacceptable.
2023년 5월에 3박 숙박함
답변 제공: Federico Floris 님, 2023년 5월 10일
Dear Guest,thank you for your feedback. I am sorry to hear that your experience was not completely up to your satisfaction.I have duly noted your comments and will take immediate action to improve our services.I look forward to welcome you back soon.RegardsFederico

8/10 - 좋아요

alice

좋아요: 청결 상태, 직원 및 서비스
2023년 5월에 4박 숙박함
답변 제공: Federico Floris 님, 2023년 5월 9일
Dear Guest,thank you for sharing you feedback.RegardsFederico