Thank you for our review and stay with us. We hope to see you another time.

Thank you for your recent review and stay with us, we are pleased the accommodation was comfortable for you, but of course we are sorry to hear about the cleanliness issues, any issues we would aim to rectify immediately if known and also to discuss our cleaning process as apartments are not cleaned daily and arrangements can be made with each guest if needed. We clean our apartments prior to check in and the team should be well trained, on occasion if something is missed, we would of course sort this out immediately. If you ever return to London do reach out to us so we can strive to improve on this. West Kensington is indeed a great location to access London; and again thank you for your stay and review.

Thank you for taking the time to write us a review. We are happy to hear it was a good stay with us.

Thank you for your stay and review of our apartments, it was a pleasure having you stay with us. For any future guests please do get in touch to make the check in process as seamless as possible.

Thank you for your review :)

Thank you both for your stay with us, and hope to meet again another time in the future!

Thank you for your stay with us, it was a pleasure having you stay with us.

Thank you for your stay & review.

Thank you for your stay and review, we are pleased you had such a great time with us !

Thank you for your kind words, we appreciate having you and your family as guests with us.

A pleasure having you stay, when renovation allows we have time lined this in. We hope to welcome you back another time.

Thank you for your stay, and a pleasure meeting you on check in and during your stay, maybe see you on your next visit to London!

Thank you for your stay, and review, it was a pleasure meeting you all!

It was a pleasure to have you both stay over the extended time you needed to be in London. Thank you for taking care of the apartment, and see you again!

Thank you so much for your kind review, it was a pleasure having you all stay with us!

Thank you for your stay and review, it was a pleasure having you stay. Hopefully see you for another visit!

It was a pleasure having you all stay with us, and welcome back anytime!

A pleasure to receive your review, it was nice meeting you and I am pleased to hear you had a excellent time staying with us. We hope to see you another time.

A pleasure to receive your review, we hope to see you again!

Thanks for your recent review and stay of our apartments, we hope to meet you another time

Thank you for your stay & review, we hope to welcome you another time

Thank you for your stay and review we hope to welcome you another time.

Thank you for your stay and review. I am pleased the location and quietness of the property suited your stay with us.

Thank you for your stay & review, we hope to welcome you back another time!

Thank you for your stay with us, it was a pleasure meeting you all.

Thank you for your stay :)

Thank you for your stay and review we are working hard on the areas that need attention. We are pleased you enjoyed your stay overall.

Thank you for your stay, we are in continual renewal and so there may be remedial works needed in each unit, we appreciate guest feedback as we continue our efforts in the apartments, thank you and hopefully see you another time!

Thank you for your stay, hope to see you again soon.Castletown team

Thank you for your stay and review, if there were any cleaning issues we are happy to address had this had been mentioned to us. Our units are in continual renewal, and can only do so much to offer an affordable place to stay in a very expensive city.

A pleasure having you stay with us.

A pleasure Robert, thank you.

Thank you kindly for your feedback and stay, we hope to see you again another time,

A pleasure having you stay, and thank you for your review.

My pleasure, it was nice to have you stay. I am available my SMS and other methods at all times, thank you for your feedback, for any future guest be sure to take my details so we can communicate whenever needed. Hope to meet another time.

Thank you for your review, and stay with us. I am sorry to learn of these issues, your stay which was back in June 2022 so difficult to remember all. We do not allow smoking in any of our apartments, we ensure to eliminate any smells if anyone ever does but we cannot always be entirely aware unfortunately. I hope you do give us another chance, a lot can change in a year.

Thank you for your stay and review! I am pleased the unit worked well for you, we appreciate the space is tight for four people, we provide as an option for guests to book but the overall comfort will always be a little less, we believe in offering the option. Hope to see you again!

Thank you for your stay and review, it was a pleasure to have you stay with us.

I am sorry we did not meet your expectation, simply we are not a Hotel. We offer weekly serviced apartments, we provided an extra bathmat on arrival, and we did not replace it the very next day as requested due to you having an extra one already, we do not replace towels, which I believe were not dirty but you expected a daily replacement which we simply do not offer. Our reception is limited but we make this clear and is not a negative for guests staying with us who understand how to connect, when booking it is important to consider we are not a hotel, and offer excellent rates, the towels were not dirty, and these were never asked to be replaced. Thank you for your stay with us.

Thank you for your stay with us Rosemary, we are pleased you enjoyed your time with us in our lower ground studio apartments.

Thank you for your stay and review, we offer weekly serviced apartments, and we do not have AC in any of our units, this is listed prior to booking. I apologise if the cleaning was not up to standard, we take our time to ensure this is done so each time. We are available over Whatsapp, this works well for most of our guests, we offer privacy and a hands off approach but had you have reached out you would of seen that we do act when needed. It was a pleasure having you stay with us.

Thank you for your kind review, it was our pleasure having you stay, we are continually improving our apartments, as much as possible in between stays, we look forward to hopefully meeting you again!