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NYX 호텔 런던 홀번 바이 레오나르도 호텔스 여행 후기

4 out of 5
NYX 호텔 런던 홀번 바이 레오나르도 호텔스
50-60 Southampton Row, London, England

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 890개 이용 후기 중 536개" "
평점 8 - 좋아요. 890개 이용 후기 중 220개" "
평점 6 - 괜찮아요. 890개 이용 후기 중 73개" "
평점 4 - 별로예요. 890개 이용 후기 중 38개" "
평점 2 - 너무 별로예요. 890개 이용 후기 중 23개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Na Young

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
홀번 도로가에 위치하고 있어서 접근성이 굉장히 좋았어요. 그 덕분에 가격은 엄청 비쌌지만요. 직원도 친절했고 서비스도 좋았습니다.
2022년 7월에 2박 숙박함
답변 제공: Rowan 님, 2022년 8월 30일
Dear Na Young,Thank you for your excellent review, I am delighted that you enjoyed your stay with us here at NYX Hotel London and thank you for your kind comments about our hotel, we are very proud of our hotel and are so grateful to you for sharing your experience. We hope to welcome you back in the future. Best Regards, Rowan Rodrigues, Front Office assistant Manager.

4/10 - 별로예요

Grace

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The "Other" feature doesn't work on "What did you not like? I would not recommend this hotel and they are aware and compensated me some for their poor services. 1) They put us in the last room on the 3rd floor which is above the dumpsters and parking lot. They were not upfront about this at all. I found out that there was a lovely courtyard view which was quiet. 2) The thermostat broke the 2nd day we were there. It was fixed on the 3rd day, so having to report it 2x AND it wasn't fixed because it blew out cold air when we wanted heat. 3) The bathroom is the smallest bathroom I have ever seen in a hotel or motel for that matter. It was about 4 1/2 feet across and maybe 6" or 7" in length where the sink was, the shower was about 2" x 5". There was no counter space to put your toiletries. So, it was shocking. 4) So not surprisingly the room was pretty small and I booked a Supreme King. 4) This is a hotel for younger people, there was one dining and cocktail area and the music was loud 24/7 with thumping music. So you come back tired at night and you are greeted with this. 5) And because we were the last room on the floor, it was so inconvenient and confusing to get out of the room via stairs. So we used the elevator each time. 6) There were 2 days where housekeeping didn't give us washcloths or hand towels. And I had to ask for instant coffee packets and espresso. 7) The TV came on randomly the first few nights, even in the middle of the night!
2024년 4월에 5박 숙박함

10/10 - 훌륭해요

Elizabeth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location, interior, cleanliness, customer service and value for money all excellent. Will definitely be booking here again next time I visit London.
2024년 4월에 1박 숙박함
답변 제공: Stellio Duty Manager 님, 2024년 4월 19일
Dear Elizabeth, Thank you for your great review. We hope to welcome you back soon.

10/10 - 훌륭해요

Javier Roman Fornies

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gibt nichts am Hotel und am Personal auszusetzen. Besonders hervorzuheben sind das Interieurdesign und das überaus freundliche Personal. Immer wieder gerne.
2024년 4월에 3박 숙박함

8/10 - 좋아요

Aviran 님, Petah Tikva

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Stellio Duty Manager 님, 2024년 4월 18일
Thank you for your positive feedback, Aviran! We hope to welcome you back.

10/10 - 훌륭해요

Stacy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Centrally located, clean and well-appointed. Very helpful staff.
2024년 4월에 4박 숙박함
답변 제공: Stellio Duty Manager 님, 2024년 4월 13일
Thank you, Stacy, for your kind words! We're thrilled to hear you enjoyed our central location, cleanliness, and amenities. It's wonderful to know that our staff made a great impression with their helpfulness. We hope to welcome you back soon! Kind regards, Stellio Duty Manager

8/10 - 좋아요

James

연인과의 여행
좋아요: 편의 시설/서비스
Amazing location and friendly staff. Arrived way earlier than check in time but they were able to get us in our room no fuss. Easy walk from Euston station and central to everything. Only issue was with the shower as it was weak pressure and very slow to warm up. Would stay again!
2024년 4월에 2박 숙박함
답변 제공: Stellio Duty Manager 님, 2024년 4월 10일
Thank you for your kind words, James! We're thrilled to hear you enjoyed our prime location and the warm welcome from our staff. It's great that we could accommodate your early arrival smoothly. We appreciate your feedback on the shower; we're looking into this to improve our guest experience. Delighted to know you'd stay with us again – we can't wait to welcome you back!

10/10 - 훌륭해요

Gary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a great hotel, highly recommend, all the staff were helpful and would use again, thank you for a great experience
2024년 3월에 2박 숙박함
답변 제공: NYX Team 님, 2024년 4월 10일
Dear Gary,Thank you for taking the time to share your feedback with us. We are so glad to hear that you enjoyed you time, we hope to welcome you back again soon!Best regards, Rowan Rodrigues, Front Office Manager

10/10 - 훌륭해요

Helen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was superb and the bed was really comfy, unlike some hotels where the mattress is overly hard or bumpy. Central location and easy walking distance of many of the attractions and theatres.
2024년 4월에 1박 숙박함
답변 제공: Shana Guest Relations Manager 님, 2024년 4월 6일
Dear Helen,Thank you for taking the time to share your feedback with us! We are so glad to hear that you enjoyed your stay and that you had a comfortable sleep in our DREAM beds. We hope that we can welcome you again soon! Best, Shana Guest Relations Manager

8/10 - 좋아요

Hema

연인과의 여행
좋아요: 직원 및 서비스
Good hotel but on the final night there was loads of noise as the hotel were trying to break down a door to access a guests room next to ours. Would have appreciated some notice of the hours went on late into the night
2024년 3월에 3박 숙박함
답변 제공: Shana Guest Relations Manager 님, 2024년 4월 2일
Dear Hema,Thank you for taking the time to share your feedback with us. We are glad that you enjoyed your stay with us. We are sorry that the emergency maintenance carried out disturbed you. We thank you for your understanding. We hope to welcome you back again.Best,ShanaGuest Relations Manager

8/10 - 좋아요

Adil

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Das Hotel ist perfekt gelegen. Fußläufig sind Geschäfte und U Bahn erreichbar. Soho ist einen kurzen Fußweg entfernt. Das Personal ist insgesamt freundlich und zuvorkommend, der Service im Restaurant beim Frühstück war super, einzig das Housekeeping lässt sehr zu wünschen übrig. Unser Zimmer im 8 Stock wurde nur einmal vor 4 Uhr mittags gereinigt. Insgesamt kann ich das Hotel dennoch sehr empfehlen.
2024년 3월에 4박 숙박함
답변 제공: Shana, Guest Relations Manager 님, 2024년 3월 30일
Dear Adil,Thank you for taking the time to share your experience with us! We hope that we can welcome you back again soon.Best,ShanaGuest Relations Manager

10/10 - 훌륭해요

Irina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is in a convenient and central location. It was one of the few properties in the area with two beds to accommodate a family of four. Although the room was on a small side - to be expected in London. It was a good option for a one night stay. The staff were friendly and helpful.
2024년 3월에 1박 숙박함
답변 제공: Shana, Guest Relations Manager 님, 2024년 3월 30일
Dear Irina,Thank you for taking the time to share your feedback with us. We are so glad to hear that you enjoyed you time, we hope to welcome you back again soon!Best,ShanaGuest Relations Manager

10/10 - 훌륭해요

Leticia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente
2024년 3월에 4박 숙박함
답변 제공: Shana, Guest Relations Manager 님, 2024년 3월 30일
Dear Leticia,Thank you for taking the time to share your feedback. We hope to welcome you back again soon!Best,ShanaGuest Relations Manager

10/10 - 훌륭해요

Erik

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Stellio Duty Manager 님, 2024년 4월 18일
Thank you for your positive feedback, Erik! We hope to welcome you back.

10/10 - 훌륭해요

Craig

2024년 3월에 1박 숙박함
답변 제공: Stellio Duty Manager 님, 2024년 4월 15일
Dear Craig, Thank you for you recent stay and your review. We look forward to welcome you back.

10/10 - 훌륭해요

alexander

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel offers convenient proximity to some good restaurants and easy access to public transportation. It’s an ideal base for exploring Soho’s vibrant dining and nightlife scene. I didn’t interact with from desk, as the Check-in and check-out were hassle-free, although I didn’t need much assistance from the front desk. , the lobby staff, particularly Lorena, provided excellent service during our meal. However, the pillows were uncomfortable for my taste, and the bathroom in our specific room (513) was quite small—though I can’t speak for other rooms. Despite these minor issues, our overall experience was fantastic, and I wouldn’t hesitate to book this property again.
2024년 3월에 4박 숙박함
답변 제공: Stellio Etienne Duty Manager 님, 2024년 3월 26일
Hi Alexander,Thanks for sharing your experience! We're thrilled to hear that our hotel served as a great hub for your Soho adventures and that Lorena made your dining experience memorable. Sorry to hear about the pillows and the snug bathroom—room 513 is unique in its layout. Next time, we'd be happy to find a room that suits your needs better. Looking forward to welcoming you back soon!Cheers,

10/10 - 훌륭해요

Jamie

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel and staff were excellent! Room was spacious and clean, would book here again
답변 제공: Stellio Etienne Duty Manager 님, 2024년 3월 26일
Hi Jamie, thanks for the stellar review! Thrilled to hear you loved the hotel and our team's service. So glad your room hit the mark. Can't wait to welcome you back!

10/10 - 훌륭해요

Ines

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tolles stylisches Hotel, schöne und für London große Zimmer sowie Bad. Hat eine gute Bar. Liegt perfekt, um alles mit öffentlichen Verkehrsmitteln zu erreichen oder zu erlaufen, bspw. Covent Garden und Soho. An jeder Ecke sind gute Pub‘s. Tipp: Flughafen Heathrow lohnt sich der Express Zug nicht, da man direkt mit der U-Bahn Piccadilly Line zur Station Hohlborn kommt, die unmittelbar beim Hotel ist.
2024년 3월에 3박 숙박함
답변 제공: Stellio Etienne Duty Manager 님, 2024년 3월 26일
Lieber Ines, vielen Dank für deine tolle Bewertung! Es freut uns sehr zu hören, dass dir unser Hotel mit seinem stylischen Design und den geräumigen Zimmern gefallen hat. Super, dass du auch unsere Bar genossen hast und die Lage ideal für deine Erkundungstouren war. Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen!

10/10 - 훌륭해요

Samuel

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable stay
2024년 3월에 1박 숙박함
답변 제공: Stellio Duty Manager 님, 2024년 3월 22일
Dear Samuel, Thank you for your recent stay at NYX. We look forward to welcome you back. Kind regards, Stellio Duty Manager

10/10 - 훌륭해요

Helen 님, London

2024년 3월에 1박 숙박함
답변 제공: Stellio Duty Manager 님, 2024년 4월 10일
Dear Helen, thank you for your review. Best regards,

10/10 - 훌륭해요

Kryspin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Stellio Duty Manager 님, 2024년 4월 10일
Dear Kryspin, thank you for your review. Best regards,

10/10 - 훌륭해요

Jennifer 님, Dallas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They treated us so so well. This was a great place to stay and the staff was super friendly. The rooms were big and comfy. Happily will stay here again and recommend.
2024년 3월에 6박 숙박함
답변 제공: Stellio Duty Manager 님, 2024년 3월 21일
Dear Jennifer,Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay and found our staff to be friendly and accommodating. It's wonderful to know that the comfort of our rooms contributed to a memorable stay. We look forward to welcoming you back in the future and appreciate your recommendation to others!Warm regards,

10/10 - 훌륭해요

Shaun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the hotel
2024년 3월에 4박 숙박함
답변 제공: Shana Guest Relations Manager 님, 2024년 3월 16일
Dear Shaun,Thank you for taking the time to review your stay with us! We hope to welcome you again soon!Best,ShanaGuest Relations Manager

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is always attentive and friendly. Will be back again.
2024년 3월에 1박 숙박함
답변 제공: Shaun 님, 2024년 3월 13일
Hi Rebecca,Thanks for taking the time out to leave us this kind review.We are pleased that you enjoyed your stay.The NYX family is looking forward to seeing you again soon.RegardsShaunNight Manager

10/10 - 훌륭해요

Jacqueline

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value. We loved the location for its walk ability to Covent Gardens and SOHO. Cute cafes nearby as well. The room was clean and sound proof from other guests. Some sirens go by so maybe bring earplugs. The bed was super comfortable. The amenities are great, have a pool and sauna plus a restaurant onsite. We were happy to have this as our home base while in London.
2024년 2월에 4박 숙박함
답변 제공: Stellio Duty Managerr 님, 2024년 3월 9일
Dear Jacqueline, I'm glad you enjoyed your stay at our hotel. Thank you for your kind words about our location, room, bed, and amenities. We appreciate your feedback about the noise from the sirens. We apologize for any inconvenience this may have caused you. We hope to see you again soon in London.

10/10 - 훌륭해요

Teneisha

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
N/a
2024년 3월에 2박 숙박함
답변 제공: Stellio Duty Managerr 님, 2024년 3월 9일
Dear Teneisha, Thank you for your recent stay at NYX, we hope to welcoming you back soon. Best regards,

10/10 - 훌륭해요

Mariko

2024년 3월에 4박 숙박함
답변 제공: Stellio Etienne Duty Manager 님, 2024년 3월 26일
Dear Mariko, Thanbk you for your reviewBest

10/10 - 훌륭해요

Penelope 님, Roland

2024년 3월에 1박 숙박함
답변 제공: Stellio Duty Manager 님, 2024년 3월 24일
Dear Penelope, Thank you for your recent stay at NYZ. We look forward to welcoming you back.

10/10 - 훌륭해요

amy

2024년 2월에 3박 숙박함
답변 제공: Stellio Duty Manager 님, 2024년 3월 21일
Dear Amy, Thank you for your recent stay and for your review. Kind regards,

6/10 - 괜찮아요

Julia

2024년 2월에 6박 숙박함
답변 제공: Stellio Duty Manager 님, 2024년 3월 21일
Dear Julia, Thank you for your recent stay and for your review. Kind regards,

10/10 - 훌륭해요

Mehmet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A really cool hotel with great staff and customer service. The pool and spa was really good and relaxing.
2024년 2월에 2박 숙박함
답변 제공: Shaun 님, 2024년 2월 18일
Hi Mehmet,Thank you for your kind review.The NYX family is looking forward to seeing you again soon.RegardsShaun Duty Manager

10/10 - 훌륭해요

Helen 님, London

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool was fab and great location for the theatre - Guys on reception was fabulous
2024년 2월에 1박 숙박함
답변 제공: Shana, Guest Relations Manager 님, 2024년 2월 13일
Dear Helen,Thank you for taking the time to share your outstanding feedback with us. We hope that we can welcome you again soon!Best,ShanaGuest Relations Manager

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location! Great service!
2024년 2월에 3박 숙박함
답변 제공: Shana Guest Relations Manager 님, 2024년 2월 11일
Dear Karen,Thank you for sharing you experience with us! We are delighted to hear that the service and location were highlights of your stay! We hope to welcome you again soon!Best,ShanaGuest Relations Manager

10/10 - 훌륭해요

Leanne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From the moment we arrived for my Mums 60th birthday we felt utterly spoilt! The staff on reception were so friendly. I’d only booked a standard room but it was HUGE and felt very luxurious. We were late checking out as I couldn’t find the ring and the housekeeper knocked - I as worried we get a telling off but she joined us helping to find it, stripping the bed to look for it. We found the ring and had a fantastic stay
2024년 1월에 1박 숙박함
답변 제공: NYX Team 님, 2024년 2월 2일
Dear Leanne,Thank you for taking the time to review your stay with us. We are so happy you enjoyed a 5/5 NYXperience! It's amazing to read how you enjoyed every aspect of your stay. Thank you so much for choosing NYX, and we hope to welcome you back again soon! Kind Regards, Rowan Rodrigues, Reception Manager

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: NYX Team 님, 2024년 1월 31일
Dear Jason,Thank you for taking the time to leave an outstanding review! We are delighted to hear that the hotel concept, location and staff met your expectations. We hope that we can welcome you again soon. Best regards, Rowan Rodrigues , Reception Manager

10/10 - 훌륭해요

Teya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: NYX Team 님, 2024년 1월 23일
Dear Teya,Thank you for taking the time to leave an outstanding review! We are delighted to hear that the hotel concept, location and staff met your expectations. We hope that we can welcome you again soon. Best regards, Rowan Rodrigues , Reception Manager

10/10 - 훌륭해요

Deborah

연인과의 여행
좋아요: 직원 및 서비스
2024년 1월에 3박 숙박함
답변 제공: NYX Team 님, 2024년 1월 22일
Dear Deborah,Thank you for taking the time to leave an outstanding review! We are delighted to hear that the hotel concept, location and staff met your expectations. We hope that we can welcome you again soon. Best regards, Rowan Rodrigues , Reception Manager

10/10 - 훌륭해요

Susan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous hotel, it has certainly benefited from the rebranding to Leonardo group. It is modern, fresh and very welcoming in reception. (Loved the sweets) The rooms are very spacious, our room had 2 king beds, dressing/ kitchen area with cute red, Smeg fridge, kettle and coffee machine, we sunk into the most comfortable beds ever! Special thanks to the manager who helped when my friend took ill and needed hospital care. Shaun couldn’t have done enough for us and kept a stressful situation very calm with the right amount of humour to relieve the tension. NYX is a modern, funky hotel close to Holborn tube station and walkable to Covent Garden, and other attractions. We had a fabulous stay!
2024년 1월에 1박 숙박함
답변 제공: NYX Team 님, 2024년 1월 22일
Dear Susan,Thank you for taking the time to leave an outstanding review! We are delighted to hear that the hotel concept, location and staff met your expectations. We hope that we can welcome you again soon. Best regards, Rowan Rodrigues , Reception Manager

6/10 - 괜찮아요

Helen

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Maintenance issues & noise
Regular guest at the NYX, basing my review on a specific experience. Given room on the 9th floor, 912. Arrived in the room to an awful smell coming from drains, reported twice and not resolved, hotel fully booked so unable to move. The reception staff were brilliant and clearly passed on instructions and were very emphatic however cleaning/ maintenance team under appreciated the effect this had on our stay! Very little effort to resolve . Two visits, light spraying of air freshner evidenced no deeper dive into the reasons. The smell was clearly huge drain issues. Also room 912 very noisy amd sits near air conditioning units on the roof ! Couldn't sleep so FYI keep to lower floors.
2024년 1월에 2박 숙박함
답변 제공: NYX Team 님, 2024년 1월 22일
Dear Helen,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We have been in touch with regards to your review. Best regards, Rowan Rodrigues, Reception Manager

4/10 - 별로예요

Stuart

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: NYX Team 님, 2024년 1월 22일
Dear Stuart,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We have been in touch with regards to your review. Best regards, Rowan Rodrigues, Reception Manager

10/10 - 훌륭해요

Jennine 님, Temecula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Flashy styling and easy to find when we were out and about with the exterior hotel lighting pink/purple/blue. Two blocks from the Hollborn tube. Close to everything but slightly more calm neighborhood than some other tourist areas. We stayed there for 10 days, would stay there again.
2024년 1월에 10박 숙박함
답변 제공: NYX Team 님, 2024년 1월 23일
Dear Jennine,Thank you for taking the time to leave an outstanding review! We are delighted to hear that the hotel concept, location and staff met your expectations. We hope that we can welcome you again soon. Best regards, Rowan Rodrigues , Reception Manager

8/10 - 좋아요

Consolata

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Shana Guest Relations Manager 님, 2024년 1월 16일
Dear Consolata,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a great stay. We hope that we can welcome you back again soon!Best,ShanaGuest Relations Manager

10/10 - 훌륭해요

Toni-ann

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was perfect for getting around the whole city! Very nice area. The hotel itself is trendy, clean, and safe. The room was very clean as well. We didn’t use the spa facilities but looked very nice. Rooftop was closed since it was the winter, but the lobby bar was always hopping and made very good martinis!
2024년 1월에 3박 숙박함
답변 제공: Shana Guest Relations Manager 님, 2024년 1월 15일
Dear Toni-Ann,Thank you for the outstanding stay feedback! We are so glad that you had a great stay and enjoyed some cocktails at Midtown Bar and Restaurant. We hope that we can welcome you again soon!Best,ShanaGuest Relations Manager

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This friendly hotel is centrally located, with restaurants, pubs, theatres, shopping and transportation close at hand.
2024년 1월에 3박 숙박함
답변 제공: Shana Guest Relations Manager 님, 2024년 1월 28일
Dear John,Thank you for taking the time to share your feedback with us. We are so glad to hear that the location and local amenities were highlights of your stay! We hope that we can welcome you again soon!Best,ShanaGuest Relations Manager

8/10 - 좋아요

Alexandre

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good overall
Hôtel relativement central et bien placé vis à vis du centre. A 15min à pieds de tout. Literie confortable, chambres propres. Juste dommage de n’avoir qu’un seul lavabo dans une chambre avec double lits King. C’est la seule remarque que je peux avoir, le reste était impeccable.
2024년 1월에 3박 숙박함
답변 제공: Stellio Etienne Duty Manager 님, 2024년 1월 9일
Cher Alexandre, Merci pour votre avis sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et que vous ayez trouvé notre emplacement pratique pour visiter la ville. Nous prenons note de votre suggestion concernant le lavabo et nous allons étudier la possibilité d'en ajouter un dans les chambres avec deux lits King. Nous espérons vous revoir bientôt dans notre établissement. Cordialement, l'équipe de l'hôtel.

6/10 - 괜찮아요

Krikour

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
The towels were dirty
2023년 12월에 2박 숙박함
답변 제공: Stellio Etienne Duty Manager 님, 2024년 1월 10일
Dear Krikour,Thank you for your review and for choosing our hotel. We apologize for the inconvenience caused by the dirty towels in your room. This is not the standard of cleanliness that we strive to maintain. We have addressed this issue with our housekeeping staff and taken corrective measures to ensure that it does not happen again. We appreciate your feedback and hope to have another opportunity to serve you better in the future.Sincerely,

8/10 - 좋아요

Lee

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Vær. 707. Fawlty Towers
Billed af værelse er vellignende.Pool max 1,20 m dyb.Gym.lille.ok. Vores juniorsuite 707, havde kun udsigt til grimme tage, incl hotellets eget,hvilket skygger for udsigt til gaden.Ærgeligt til dén pris.Mørklægningsgardiner slutter ikke tæt,så den ene 1/2 af den behagelige seng bliver ramt. Ingen støvsugning i løbet af de 7 nætter.God beliggenhed.Metro, bus, gåafstand til Oxfordstreet og teater mm. Reception-personale søde,smilende, meget glade for deres mobiler og overbærende (nogengange så de på én som var man lidt sinke,som da jeg ikke var klar over at det åbne lobby-/bar område også var restauranten😅 Lovede at sende 2 dyner op, på initiativ af manageren,som løsning, da der var lidt forvirring om de havde 1 værelse ledig m 2 King bed eller ej. Kom aldrig. Receptionen meget overrasket over den flaske gratis spumante til suiten,nævnt på deres hjemmeside. Komheller aldrig😂 Tilgengæld fik jeg 2 gratis drinks i baren, så det må gå lige op.(Bartenderen havde iøvrigt aldrig smagt den jule-Cosmo jeg bestilte. Smagte på den, skar ansigt og erklærede den for at være forfærdelig 😂) . Et lille tip/trick til det varme vand- tænd for det varme og kun det varme.Lad det løbe,4-5 min. Sluk.Vent yderligere 5 min.Tænd så igen og med lidt held er der varmt vand.Fandt ud af det, da GRM,Shana Thomas kom for at løse problemet.Nænnede ikke at sige hende imod,da hun er meget sød og overraskede os med en overdådig gavekurv og et lille juletræ. Forresten; tv tænder af sig selv, hele natten!
2023년 12월에 7박 숙박함
답변 제공: Stellio Etienne Duty Manager 님, 2024년 1월 9일
Dear Vaer, Jeg er ked af, at du ikke havde en god oplevelse på vores hotel. Vi sætter pris på din feedback og vil gerne undskylde for de ulemper, du oplevede. Vi arbejder konstant på at forbedre vores service og faciliteter, så vi håber, du vil give os en chance til at imponere dig næste gang. Tak for dit besøg og din ærlige anmeldelse.

10/10 - 훌륭해요

Carly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very very good. Our Fav
Great hotel and for the price. Close to city centre, perfect tube line. Swimming pool and steam sauna. Breakfast very good. Very good all round. Our fav hotel in London. Good price in comparison
2023년 12월에 1박 숙박함
답변 제공: Stellio Etienne Duty Manager 님, 2024년 1월 9일
Dear Carly, Thank you for your kind words! We are delighted to hear that you enjoyed your stay at our hotel and that you appreciated our facilities, location and breakfast. It's always a pleasure to welcome you back and we hope to see you again soon. Our hotel is your home away from home in London. Thanks for choosing us and for sharing your experience with others.

6/10 - 괜찮아요

david

가족 여행
좋아요: 직원 및 서비스
It's certainly not a four-star hotel, but ....
Four stars? I think not. Look, this is a good choice, for the money. The rooms are not large--they appear larger in the photos, that's for sure. The location is not great, but it's not bad. It's a five-minute walk to the Underground and a good selection of bus stops. It's ten minutes to the edge of Soho and the West End. London closes pretty early, so after about 9pm, there's no dinner near the hotel. BUT, I would certainly recommend that you eat in a fab pub, nearby, called The Plough. And for breakfast, skip the hotel and walk five minutes to the Kozzy Cafe, which is among the best little diners I've ever patronized. The service at this hotel is excellent. Very nice staff, very helpful. I don't know that I would consider the hotel to be especially clean--I mean, it's okay, but the floors always seemed to need vacuuming, that kind of thing. There's a lot of bric-a-brac all over the place--including a piece of art in the lobby--a female mannequin--that appears to be intentionally trying to trip people, as they pass--and she does! Not sure what kind of management or design style doesn't see that, and thinks this is a good idea, but there ya' have it. The pool is nice--shallow, though. The sauna and steam room were hot. If you grab a good price, then this is a good choice. Just be sure you want to be in Holborn.
2023년 12월에 7박 숙박함
답변 제공: Shana Guest Relations Manager 님, 2024년 1월 12일
Dear David,Thank you for taking the time to share your feedback with us. It is a shame to hear that your stay was not as you had expected, however are glad that the staff and service was excellent. We take your comments onboard and hope that we can welcome you again.Best,ShanaGuest Relations Manager

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: NYX Team 님, 2024년 1월 22일
Dear Jonathan,Thank you for taking the time to leave an outstanding review! We are delighted to hear that the hotel concept, location and staff met your expectations. We hope that we can welcome you again soon. Best regards, Rowan Rodrigues , Reception Manager