Dear CHANGThank you for taking the time to leave us a 8 out of 10 review.If you wish to discuss any aspects of your stay, please do not hesitate to contact us at any time. We are always happy to hear from our guests and will do our best to assist you in any way we can.Best regards,Guest Experience Ambassador

Dear Holger,Thank you for giving us a perfect score. We're delighted that you had an enjoyable stay with us.We look forward to welcoming you back to our hotel in the future.Kind regardsKaren Golding

Dear Zero,Thank you for sharing your recent stay experience with us and rating our hotel 4 out of 5. We're delighted to hear that our location suited your adventures in London and that you found your stay to be comfortable, clean, and reasonably priced, with a satisfying breakfast.Your feedback is greatly appreciated, and we look forward to welcoming you back to our hotel in the future!Kind regardsKaren Golding

Dear Luis,Thank you for your wonderful feedback and for giving us a perfect score. We're delighted that you had an enjoyable stay with us.Kind regards

Dear Roger,Thank you for your review of our hotel. Your positive feedback means a lot to us, and we appreciate you taking the time to share this. We look forward to welcoming you back in the future.Kind regardsKaren Golding

Dear Jose luis,We are grateful for the 5 out of 5 rating you gave us.I hope we have the pleasure of welcoming you back to our hotel.Kind regardsKaren Golding

Dear John, We're delighted to receive your glowing review of our hotel. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience.I hope we have the pleasure of welcoming you back to our hotel in the future.Kind regardsKaren Golding

Dear Joan,Thank you for your feedback about your recent stay at our hotel, I am delighted to read that the location of the hotel was convenient for your travels around London. I hope we have the pleasure of welcoming you back to our hotel in the future.Kind regardsKaren Golding

Dear Sigita,Thank you for your feedback and for rating your stay a perfect 5 out of 5. I am sorry to read about your experience, and I will be sure to share your comments with the team. I hope this won't be your sole impression of our hotel, and we look forward to welcoming you back in the future.If you wish to discuss your stay further, please do not hesitate to reach out to us.Kind regardsKaren Golding

Dear Nicola,Thank you for sharing your experience of your stay with us and for your kind words about the reception staff. I'll definitely pass on your compliments to them!While most of our rooms do not include fridges, we're more than happy to assist you if you need to store items like medicine, dietary food items not provided by the hotel, or baby food. If you wish to discuss your stay further, please do not hesitate to reach out to us.Kind regardsKaren Golding

Dear Johan,Thank you very much for your kind words and positive feedback! We're delighted to hear that you enjoyed your stay with us and found our staff friendly, beds excellent, and rooms comfortable. It's fantastic to know that our convenient location allowed you to explore popular attractions like the London Eye and Big Ben within walking distance.We truly appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel in the future.Kind regardsKaren Golding

Dear IsobelWe're delighted to receive your 5 out of 5 review of our hotel. We appreciate you taking the time to sharing this with us.I hope we have the opportunity to welcome you back to our hotel in the future.Kind regardsKaren Golding

Dear Roy,Thank you for taking the time to share your experience at our hotel. I'm delighted to hear that our location was convenient for your outing in London and that you enjoyed the variety offered at our Hampton breakfast.However, I'm truly sorry to learn about the issues you encountered with the water temperature and the way it was handled by our team. Please know that this falls short of the standards we strive to maintain. I will personally inform our Front Office Manager for further review and, if necessary, retraining of the team.Once again, thank you for sharing your experience. If you would like to discuss your stay further, please don't hesitate to reach out to us. Kind regardsKaren Golding

Dear Steven,Thank you for your continued patronage and for taking the time to share your positive experience with us.I'm thrilled to hear that you've consistently enjoyed your stays with us and that our staff has contributed to making your visits pleasant.We look forward to welcoming you back for another great stay in the future.Best Regards,Reception Shift Supervisor

Dear Mark,Thank you for your feedback and your kind words. We look forward to welcoming you back in the future!Kind regardsKaren Golding

Dear Vijaykumar,Thank you for your positive feedback and perfect scoring of your stay. I hope we have the pleasure of welcoming you back to our hotel in the future.Kind regardsKaren Golding

Dear Nik,Thank you so much for your review and for giving us a perfect score. I'm thrilled to hear that the hotel's location made it convenient for your work commute.I hope we have the opportunity to welcome you back to our hotel soon.Kind regardsKaren Golding

Dear Ian,Thank you for the perfect score! If you have any specific feedback or requests, feel free to let us know. We appreciate your support and look forward to serving you again.Best regards,Reception Shift Supervisor

Dear ChristopherWe're sorry to hear about your recent experiences. Your feedback is crucial, and I am sorry for the inconvenience caused by the noise disturbances, and breakfast quality. Your comments will be addressed promptly to ensure improvements are made.If you have any further feedback or concerns, please feel free to reach out.Kind regardsKaren Golding

Dear Michel,Thank you for sharing your hotel experience with us. I am sorry for the challenges you encountered with our Front of House team, and I'll ensure your feedback is relayed to the Front of House Manager for further review.Regarding the Housekeeping team, they typically work until 5:30 PM to service rooms. However, depending on the number of departures on a given day, there may be delays in attending to rooms already occupied. Rest assured, our team is always eager to assist, and had we been aware of your specific needs, we would have prioritized your room for cleaning accordingly.Once again, thank you for your review. We sincerely hope that this experience won't deter you from staying with us again in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Kind regardsKaren Golding

Dear Karen,Thank you for rating your stay a 5 out of 5! Your feedback means a lot to our team. If you wish to discuss your stay further please do not hesitate to reach out to us.Kind regardsKaren Golding

Dear Hilmar,Your kind words about our hotel and staff made our day! Thank you for your positive review. We hope to have the opportunity to welcome you back to our hotel in the future.Kind regardsKaren Golding

Dear Philip,Thank you for taking the time to provide us with your feedback regarding your recent dining experience at our restaurant. I am truly sorry to hear that the service was slow and that you found the chicken curry tasteless and bland. This is not the standard of quality that we aim to deliver to our guests, and I am sorry for the disappointment it caused.Your comments have been shared with our Food and Beverage team for immediate review and improvement. We're glad to know that your breakfast experience the next morning was satisfactory, but we understand that it doesn't make up for the disappointment you experienced the previous night.We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved dining experience in the future.Kind regardsKaren Golding

Dear Vincent,Thank you for your wonderful feedback and for giving us a perfect score. We're delighted that you had an enjoyable stay with us.Kind regardsKaren Golding

Dear Vincent,Your kind words about our hotel and staff made our day! Thank you for your positive review.I hope we have the pleasure of welcoming you back to our hotel in the future.Kind regardsKaren Golding

Dear Steve,Thank you for sharing your experience at our hotel. I would like to say sorry for the initial room experience you had, but I'm glad our team could assist you and offer you a complimentary drink to make up for the inconvenience. I'll definitely pass on your kind words to our team.We sincerely hope to have the pleasure of welcoming you back to the hotel in the future.Kind regardsKaren Golding

Dear John,Thank you for your positive feedback! I'm delighted to hear that you found our hotel to be of excellent quality and that our staff was friendly and helpful. I appreciate your kind words and hope to welcome you back for another great experience in the future.Best regards,Reception Shift Supervisor

Dear Maurice,Thank you for your feedback. I appreciate your input and are pleased to hear that you had a generally positive experience. If there are specific areas where we can improve and earn a higher rating from you, please feel free to share more details.Kind Regards,Reception Shift Supervisor

Dear Raymonde,Thank you for sharing your detailed feedback with us. We're delighted to hear that you found our staff to be great and the hotel clean, with quiet rooms where everything worked well. However, we're truly sorry to learn that your breakfast experience fell short of expectations.We take the cleanliness and quality of our breakfast offerings very seriously, and it's concerning to hear about the mould found on the toast. We would appreciate the opportunity to discuss your stay in more detail. Please feel free to reach out to us at your earliest convenience so we can address your concerns. Thank you for bringing this matter to our attention and I hope to hear from you soon.Kind regardsKaren Golding

Dear Robert,Thank you for your feedback. I'm glad to hear that you enjoyed the quiet room, good breakfast, and our bar's wide selection. However, I sincerely apologize for any unpleasant experiences with our staff. We take your comments seriously and I assure you that we will actively address this internally to ensure a better experience in the future for all guests.Best regards,Reception Shift Supervisor

Dear Christopher,Thank you for sharing your experience with us. We're delighted to hear that you found our hotel nice and our staff friendly. I am sorry for the inconvenience caused by the missing spare key, but we're glad we could resolve the issue promptly for you.Your feedback regarding the breakfast options and internet speed is important to us. We will certainly take your comments into consideration as we strive to enhance our services and amenities to better meet the needs of our guests.We appreciate your understanding and hope to welcome you back in the future.Kind regardsKAren Golding

Dear Robertus,Thank you for sharing your feedback with us. We're delighted to hear that you found our rooms neat and well-maintained and that you enjoyed the plentiful breakfast offerings.I am sorry for the inconsistency in providing boiled eggs during your stay. Please know that your comments have been noted, and we will address this issue with our team to ensure a more consistent experience for our guests in the future.We appreciate your understanding and hope to have the opportunity to welcome you back to our hotel in the future.Kind regardsKaren Golding

Dear Trevor,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the accommodation satisfactory. However, I am sorry for the inconvenience caused by the crowded breakfast area. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother and more pleasant breakfast experience in the future.Kind regardsKaren Golding

Dear Paul,We're delighted to receive your glowing review of our hotel. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience.Kind regardsKaren Golding

Dear Rachel,Thank you so much for your wonderful feedback! We're thrilled to hear that you had a fantastic experience during your stay with us. It's great to know that you found our staff lovely, enjoyed the cleanliness of the room, the quality of the shower, our excellent breakfast, and the functional gym. We can't wait to welcome you back!Kind regardsKaren Golding

Dear Angela,Thank you for sharing your experience with us! Your feedback means a lot to our team.We hope to have the pleasure of welcoming you back to our hotel in the future.Kind regardsKaren Golding

Dear Guest,We value your opinion and the time you took to rate your stay. If you have any thoughts or suggestions about your experience, we'd be extremely grateful to hear them.Kind regardsKaren Golding

Dear Jacky Sek Kei,Thank you for giving us a perfect score. We're delighted that you had an enjoyable stay with us.Kind regardsKaren Golding

Dear Martyn,Thank you for your kind words about our hotel. We're delighted to hear that you found our location convenient and enjoyed the service from our polite and attentive staff. It's great to know that you had a comfortable stay in a spotlessly clean room and enjoyed our amazing breakfast with plenty of choices.I am sorry for the inconvenience caused by the broken lifts during your stay but are glad to hear that you were still able to access your room easily. We also appreciate your understanding during the fire alarm evacuation.We hope to welcome you back again in the future for another enjoyable stayKind regardsKaren Golding

Dear Margarita,Thank you for your kind words and positive feedback about your recent stay at our hotel. We're thrilled to know that you had a great experience with us!Kind regardsKaren Golding

Dear Mark,Thank you for taking the time to share your experience at our hotel. I'm pleased to hear that, overall, your stay was positive, despite the oversight with the rubbish in the room. I would greatly appreciate any additional details you can provide so that I can address this matter with our Housekeeping team.Thank you again for your time.Kind regardsKaren Golding

Dear Shahir,Your score means a lot to us, and we're delighted to have hosted you. If there is anything you'd like to share about your stay that could assist us in providing even better service in the future, please do not hesitate to share them with us.Kind regardsKaren Golding