고급 침구, 객실 내 금고, 책상, 노트북 작업 공간

힐튼 런던 개트윅 에어포트 여행 후기

4 out of 5
힐튼 런던 개트윅 에어포트
South Terminal Gatwick Airport, Gatwick, England

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1160개 이용 후기 중 693개" "
평점 8 - 좋아요. 1160개 이용 후기 중 289개" "
평점 6 - 괜찮아요. 1160개 이용 후기 중 89개" "
평점 4 - 별로예요. 1160개 이용 후기 중 50개" "
평점 2 - 너무 별로예요. 1160개 이용 후기 중 39개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, highly recommend
2024년 4월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 4월 14일
Dear David,Thank you for taking your time to leave us your feedback.We are delighted to have received your review,We look forward to welcoming you back to our hotel in the near future.Kind regards,

8/10 - 좋아요

Marie-France

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 4월 14일
Dear Marie-France,Thank you for taking your time to leave us your scores regarding your recent stay.We look forward to welcoming you back to our hotel in the near future.Kind regards,

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pillows are great. Coffee in room. Bathtub not draining as quickly as I would prefer.
2024년 4월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 4월 13일
Dear David,Thank you for your feedback. We're glad to hear that you found the pillows comfortable and enjoyed having coffee in your room.We apologize for any inconvenience caused by the bathtub draining slowly. We'll make sure to address this issue promptly to ensure a more pleasant experience for our guests in the future.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your input and look forward to welcoming you back for a more enjoyable stay.

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 4월 12일
Dear Scott,Thank you for your feedback. We appreciate your input and are glad to hear that your experience met your expectations. If you have any further comments or if there's anything else we can do to improve your future stays, please feel free to let us know. We look forward to welcoming you back soon!

10/10 - 훌륭해요

JANE

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 4월 12일
Dear Jane,Thank you for your feedback. We appreciate your input and are glad to hear that your experience met your expectations. If you have any further comments or if there's anything else we can do to improve your future stays, please feel free to let us know. We look forward to welcoming you back soon!

8/10 - 좋아요

JULIA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel with easy access to terminals at Gatwick. Very friendly front of house staff. Room clean and comfortable. Extras - soap, shampoo, creams etc. good and all well presented.
2024년 4월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 4월 10일
Dear Julia,Thank you for your feedback. We are happy that you found our front of house staff friendly and the room clean & comfortable. We always aim to help and be at your service. Please do not hesitate to contact us for any queries and we hope to have you stay with us again in the near future.Kind RegardsReception Team

10/10 - 훌륭해요

Aaron

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were really helpful and kind. Great location for flying out of Gatwick or traveling to London by train
2024년 4월에 2박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 4월 10일
Dear Aaron, We are truly heartened to receive your generous review of Hilton London Gatwick. Thank you for letting us know how much you enjoyed it.We look forward to having you with us again in the near future.Kind Regards,Hilton London Gatwick

10/10 - 훌륭해요

Claudia

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Air conditioning. Walk to the airport. Simply brilliant.
2024년 4월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 4월 9일
Dear Claudia,We are truly heartened to receive your generous review of Hilton London Gatwick. Thank you for letting us know how much you enjoyed it.We look forward to having you with us again in the near future.Kind Regards,Hilton London Gatwick

8/10 - 좋아요

Rebecca

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good airport option, very long walk to our room
2024년 4월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 4월 7일
Dear Rebecca,Thank you for taking your time to leave us your feedback.We are very sorry to hear that your room was located too far from the Reception as the hotel is very large.We look forward to welcoming you back to our hotel in the near future.Kind regards,

8/10 - 좋아요

Han

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wel located hotel with convenient access to Gatwick. Family room was well cleaned and equipped. Especially having two single beds for the kids is great.
답변 제공: Hilton Gatwick Airport Team 님, 2024년 4월 7일
Thank you for your feedback! We are glad to hear that our room and location were to your liking. We hope to welcome you back soon. Kind regards,

8/10 - 좋아요

Stephen 님, Taunton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, helpful staff, quiet rooms, easy access to airport.
2024년 4월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 4월 6일
Dear Stephen,Thank you for taking your time on writing your feedback.We are pleased you enjoyed your stay and we were able to meet your expectations.Look forward to welcoming you again soon.Kind regards,

10/10 - 훌륭해요

Catherine 님, BAINBRIDGE ISLAND

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
So convenient and comfortable!
2024년 4월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 4월 6일
Dear Catherine,Thank you for taking your time on writing your feedback.We are pleased you enjoyed your stay and we were able to meet your expectations.Look forward to welcoming you again soon.Kind regards,

8/10 - 좋아요

Celia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Helpful staff, good service in restaurant, very easy checkout
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 4월 2일
Thank you for your feedback! We are glad to hear that you found the staff to be helpful. We hope to welcome you back soon. Kind regards,

8/10 - 좋아요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A good location to arrive back into at Gatwick airport.
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 4월 1일
Dear Robert,We're glad to hear that you found our hotel to be a good location to arrive back into at Gatwick airport. Providing a convenient and welcoming experience for our guests is important to us, especially for those returning from travels.We appreciate your kind words and hope to have the opportunity to welcome you back for another comfortable stay in the future.Regards,Reception Team

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient for the South Terminal. Due to the unusual construction and layout of the rooms it can test your patience as you negotiate additional corridors within the outer square. Once we located it we enjoyed a clean, spacious and comfy room.
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 4월 1일
Dear Richard,Thank you for your feedback! We're delighted to hear that you had an easy check-in and check-out experience and that you found your room to be satisfactory.Ensuring a seamless check-in and check-out process is a priority for us, and we're glad that we were able to meet your expectations in this regard. We're also pleased to hear that you found your room to be comfortable and accommodating. Apologies about the time he took you to get to the room.If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We're here to ensure you have a comfortable and enjoyable stay.We look forward to welcoming you back in the future!

8/10 - 좋아요

Shan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice but for the price a bit regrettable that the walls were quite thin we could hear other rooms and that there is no toiletries (seeing as we were doing the twilight check-in like many pp, would have been practical)
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 3월 31일
Dear Shan,Thank you for taking your time on writing your feedback.Your comments will be passed to our executive team to review.Look forward to welcoming you again soon.Kind regards,

10/10 - 훌륭해요

Lyle 님, Kelowna

연인과의 여행
좋아요: 편의 시설/서비스
Great airport hotel in Gatwick. Only had time to sleep and head for our plane but enjoyed the restful sleep and good shower!
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 3월 31일
Dear Lyle,Thank you for taking your time on writing your feedback.We are pleased you enjoyed your stay and we were able to meet your expectations.Look forward to welcoming you again soon.Kind regards,

10/10 - 훌륭해요

Francisco Alejandro

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nuevo
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 3월 30일
Dear Francisco Alejandro,Thank you for taking your time to leave us your feedback.We are pleased to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,Hilton Reception team

4/10 - 별로예요

Daryl

별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 3월 30일
Dear Daryl,Thank you for taking your time to leave us your feedback.We are very sorry to see that we let you down on this stay. Please accept our sincerest apologies for this.Kind regards,

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy check in friendly and helpful staff
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 3월 30일
Dear Margaret,Thank you for your feedback! We are really glad to hear that you had a pleasant stay with us.We hope to have the opportunity to welcome you back soon.Best Regards,Hilton London Gatwick Airport

10/10 - 훌륭해요

Shane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great room. Fab WiFi. Nice staff. Convenient to the airport
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 3월 28일
Dear Shane,Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience during your stay with us.We're delighted that you found your room comfortable and enjoyed the reliable WiFi service. Providing a seamless internet experience is important to us, and we're glad we could meet your expectations in this regard. Additionally, we're pleased to hear that our staff were able to assist you and that you found them to be pleasant.Convenience to the airport is one of our top priorities, and we're glad that our location met your needs effectively.If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We're here to ensure you have a comfortable and enjoyable stay with us.Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Regards,Reception Team

10/10 - 훌륭해요

Desmond 님, Key West

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This does everything you want from it. Right in the airport, clean, comfy and surprisingly quiet.
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 3월 29일
Dear Desmond,Thank you for taking your time to leave us your feedback.We are pleased to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,

10/10 - 훌륭해요

claudia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect for an early flight the next morning. Great night's sleep and easy walk to the terminal.
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 3월 29일
Dear Claudia,Thank you for your wonderful feedback! We're delighted to hear that you had a great experience during your recent stay with us.It's fantastic to know that our hotel was perfect for your early flight the next morning. Providing a great night's sleep and easy access to the terminal are top priorities for us, and we're thrilled that we could meet your needs effectively.We appreciate you choosing to stay with us and for taking the time to share your positive experience. Should your travels bring you back to the area, we would be honored to welcome you again for another seamless and comfortable stay.

10/10 - 훌륭해요

Nicola

2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 4월 16일
Dear Nicola,Thank you for choosing HIlton London Gatwick and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Hilton Gatwick.Kind Regards,Hilton London Gatwick

6/10 - 괜찮아요

Rai

Expensive for what it is
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 3월 27일
Dear Rai,We appreciate your feedback. We understand that value for money is important to our guests, and we apologize if you felt that our pricing did not match your expectations.We continuously evaluate our pricing to ensure that it reflects the quality of service and amenities we provide. However, we will take your comments into consideration as we review our pricing structure to ensure that it remains competitive and offers fair value for our guests.If there's anything specific you feel we can improve upon to enhance your experience and justify the pricing, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for a more satisfying stay in the future. Thank you for choosing to stay with us.

10/10 - 훌륭해요

ALEXIS

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walking distance to airport
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 3월 26일
Dear Alexis,Thank you for your feedback. We are happy that you found the hotel to your liking and we hope to see you again in the near future.Regards,Reception Team

10/10 - 훌륭해요

jacqui

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good size room, quiet and convenient to the terminal
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 3월 25일
Thank your feedback! We are glad to hear that the room was to your liking. We hope to welcome you back soon. Kind regards,

10/10 - 훌륭해요

Edwina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fabulous hotel, friendly staff, wonderful waiter service in the restaurant and prices fairly reasonable. Great room with a separate walk in shower. Very comfortable bed too. Perfect location for an early morning flight from Gatwick.
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 3월 25일
Thank you for your feedback! We are glad to hear that you had a pleasant stay with us. We hope to have the opportunity to welcome you back soon. Kind regards,

10/10 - 훌륭해요

Gillian

2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 4월 14일
Dear Gillian,Thank you for taking your time to leave us your feedback.We are pleased to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,

8/10 - 좋아요

Kimberley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like that it is attached to the airport.
2024년 2월에 1박 숙박함
답변 제공: Hilton Gatwick Airport 님, 2024년 3월 24일
Dear Kimberley, We are truly heartened to receive your generous review of Hilton London Gatwick. We look forward to having you with us again in the near future. Kind Regards, Hilton London Gatwick

10/10 - 훌륭해요

Helen

2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 4월 12일
Dear Helen,Thank you for your feedback. We appreciate your input and are glad to hear that your experience met your expectations. If you have any further comments or if there's anything else we can do to improve your future stays, please feel free to let us know. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Alistair

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable beds and friendly staff.
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport 님, 2024년 3월 22일
Dear Alistair,Thank you for taking your time to leave us your feedback about your recent stay at Hilton London Gatwick.We are delighted to hear that your stay was to your liking.We look forward to welcoming you back to our hotel when you next travel through Gatwick airport.Kind regards,

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very long corridors and signage not always obvious
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport 님, 2024년 3월 21일
Dear David,We are truly heartened to receive your generous review of Hilton Gatwick. Thank you for letting us know how much you enjoyed it.Apologize for the inconvenience occurred regarding the long corridors and lack of signage.We look forward to having you with us again in the near future.Kind Regards,Hilton Gatwick Team

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing and a free upgrade on arrival, they were so helpfull, would definitely stay again
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport 님, 2024년 3월 20일
Dear Mark,Thank you for your feedback. We are happy that you found the hotel to your liking and hope to see you again soon.RegardsReception Team

10/10 - 훌륭해요

SONYA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For those wanting a convenient Gatwick airport hotel on the North Terminal side, don’t look further! There is a tunnel accessible from the airport to the hotel via the parking garage (not the best signage so ask for directions to avoid our debacle of walking on the ground level, navigating car traffic.) It’s a huge and luxurious hotel with food options within or grab food at the North Terminal with multiple stores like Marks and Spencers, Boots and WH Smith. Great option for those having an early flight!
답변 제공: Hilton Gatwick Airport 님, 2024년 3월 18일
Dear Sonya,Thank you for your detailed feedback! We're delighted to hear that you found our hotel to be a convenient option for travelers needing accommodation near Gatwick Airport's North Terminal.We appreciate your insight regarding the tunnel access from the airport to the hotel and will work to improve our signage to make it easier for guests to navigate.It's fantastic to hear that you found our hotel to be luxurious and that you appreciated the food options available both within the hotel and at the nearby North Terminal.Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Safe travels!Regards,Reception Team

6/10 - 괜찮아요

Richard

연인과의 여행
Food and drink overpriced and under whelmed. Room was nice, clean and fresh.
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick team 님, 2024년 3월 18일
Thank you for taking a moment to share your experience. We are glad to hear that the room was to your liking. However we are sorry if you found our prices to be too high. Our team continuously review them to make sure they are in line with our competitors. We hope to welcome you back soon. Kind regards,

4/10 - 별로예요

Andre

가족 여행
별로예요: 청결 상태, 직원 및 서비스
from checking in it was an unpleasant experience being asked when I would be checking out before I had signed any paper work which I had to say twice it wasn’t my name on the printed form. Got to our room, it’s ok went for a drink on payment to be told “£12 yeah” not please then dinner we had fish and chips food came told enjoy your meal not a problem but what we using to eat with I had to ask for a knife and fork.Thanks I will not forget this experience
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick team 님, 2024년 3월 18일
Dear Andre,Thank you for taking a moment to share your experience. We are really sorry to hear that we let you down, specially because it is due to staff interaction. I can assure you that we work hard to provide our guests with the best service and it is disappointing to see that we failed to do so on this occasion. We will retrain our team to make sure no other guest feels like you. We hope to have the opportunity to welcome you back in the future and provide you with a better service.Kind regards,

10/10 - 훌륭해요

scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We are extremely lucky to be able to use the diamond member lounge which was fabulous The updated hotel was great however despite having hot water for the bath and sink the shower was stone cold Aside that the stay was great as always Definitely recommend
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 4월 3일
Dear Scott,Thank you for your valuable feedback. We're delighted to hear that you enjoyed your experience at our Diamond Member lounge and that you found the updated hotel facilities to be great overall.We apologize for the inconvenience you experienced with the shower temperature not meeting your expectations. Please know that we take such matters seriously and will address them with our maintenance team to ensure that our facilities meet the highest standards.We're grateful for your recommendation and appreciate your continued loyalty. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you back soon for another great experience.Regards,Reception Team

10/10 - 훌륭해요

Merla

2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 4월 7일
Dear Merla,Thank you for taking your time to leave us your feedback.We are pleased to hear that your stay was to your liking.We look forward to welcoming you back to our hotel when you next travel through Gatwick airport.Kind regards,

10/10 - 훌륭해요

Sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is very convenient to the terminal and it is affordable and great hotel.
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport 님, 2024년 3월 16일
Dear Sharon,Thank you for taking your time to leave us your feedback.We are pleased to hear that your stay was to your liking.We look forward to welcoming you back to our hotel.Kind regards,

10/10 - 훌륭해요

Diane

2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport Team 님, 2024년 4월 4일
Dear Diane,Thank you for your feedback! We are really glad to hear that you had a pleasant stay with us.We hope to have the opportunity to welcome you back soon.Best Regards,Hilton London Gatwick Airport

8/10 - 좋아요

Diane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good apart from no hairdryer in room and the bathrobe was damp
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport 님, 2024년 3월 7일
Dear Diane,We apologise for the missing hairdryer. We understand that this would have been frustrating. Your feedback regarding the condition of the bathrobe is duly noted, and we will prioritize addressing any amenities issues to ensure a more comfortable experience for our guests in the future.However, we're pleased to hear that everything else was all good. We appreciate your positive remarks in this regard.Thank you for taking the time to share your feedback with us. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If you have any further comments or concerns, please feel free to reach out to us directly.Best Regards,Hilton London Gatwick Airport

8/10 - 좋아요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A bit overpriced for what is on offer. The restaurants are also very expensive.
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport 님, 2024년 3월 7일
Dear Mark, Your feedback regarding the pricing in the restaurant is duly noted and will be passed to the relevant department.We're sorry to hear that your dining experience did not meet your expectations. We will certainly review this feedback with our culinary team to improve the quality of our offerings.Thank you for taking the time to share your feedback with us. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If you have any further comments or concerns, please feel free to reach out to us directly.Best Regards,Hilton London Gatwick Airport

10/10 - 훌륭해요

Elena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport 님, 2024년 3월 7일
Dear Elena,Thank you for choosing Hilton London Gatwick and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Hilton Gatwick.Kind Regards,Hilton London Gatwick

10/10 - 훌륭해요

alejandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente propiedad y muy comoda en el aerosol
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick Airport 님, 2024년 3월 3일
Dear Alejandra,Thank you for taking your time to leave us your feedback.We are pleased to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,

10/10 - 훌륭해요

JANE

2024년 2월에 1박 숙박함
답변 제공: Hilton Gatwick Airport 님, 2024년 3월 22일
Dear Jane,We are truly heartened to receive your review of Hilton London Gatwick. Thank you for letting us know how much you enjoyed it and we look forward to welcoming you back to our hotel in the near future.Kind Regards,Hilton London Gatwick

10/10 - 훌륭해요

Caroline

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and comfortable with large twin beds. Enjoyed dinner Service was good and friendly throughout
2024년 3월에 1박 숙박함
답변 제공: Hilton Gatwick team 님, 2024년 3월 8일
Thank you for your feedback! We are very glad to hear that you had a pleasant stay with us. We hope to welcome you back soon. Kind regards,

8/10 - 좋아요

Gordon

연인과의 여행
Check-in was efficient. Our room was large and airy. Bathroom was a little tired, but plenty of hot water. Choice of restaurants and bars. Easy access to airport terminal.
2024년 2월에 1박 숙박함
답변 제공: Hilton Gatwick team 님, 2024년 3월 1일
Dear Gordon,Thank you for taking your time on writing your feedback.We are pleased you enjoyed your stay and we were able to meet your expectations.Look forward to welcoming you again soon.Kind regards,

10/10 - 훌륭해요

Ingvild

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Brilliant stay for an early morning flight
2024년 2월에 1박 숙박함
답변 제공: Hilton Gatwick Airport 님, 2024년 2월 27일
Dear Ingvill,Thank you for taking the time to share your recent experience in Hilton London Gatwick and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area.Kind Regards,Hilton London Gatwick

10/10 - 훌륭해요

SVETLANA

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Hilton Gatwick team 님, 2024년 2월 28일
Dear Svetlana,Thank you for taking your time on writing your feedback.We are pleased you enjoyed your stay and we were able to meet your expectations.Look forward to welcoming you again soon.Kind regards,