Dear Kim,Thank you for taking the time to share your feedback.We regret that your recent stay did not entirely meet your expectations, and apologise for any inconvenience. We value all feedback from our guests and we would appreciate more details to help us to improve our services.We hope we can provide you with an improved stay in the future.Best regards,Davide Lecca, Guest Relations Manager

안녕하세요.저희 호텔을 방문해주셔서 감사합니다.지내시는 동안 저희 호텔에 대해 전체적으로 만족하신 것 같아 다행입니다. 그중에서도, 객실 상태와 서비스에 대해 좋게 평가해주신 점 감사합니다. 다른 불편함 없이 편안히 머물다 가셨다니 저희도 기쁘네요. 부디 저희 호텔에서 머무시는 동안 런던에서 편안한 여행 되셨길 바랍니다.다음에 기회가 된다면 다시 한 번 찾아주세요. 감사합니다.Georgios Bilias, Guest Relations Manager

안녕하세요.저희 호텔을 방문해주셔서 감사합니다.지내시는 동안 저희 호텔에 대해 전체적으로 만족하신 것 같아 다행입니다. 다른 불편함은 없으셨던 것 같아 저희도 기쁘네요. 소중한 의견 감사합니다. 부디 저희 호텔에서 머무시는 동안 런던에서 즐거운 여행 되셨길 바랍니다.다음에 기회가 된다면, 다시 뵐 수 있기를 기대하겠습니다. 감사합니다.Johanes Odhi, Guest Relations Manager

Dear Jeoungsook, Thank you for taking the time to leave this review about your recent stay with us. We are delighted to hear that your stay with us and our location has met your expectations and was a pleasant experience! We are sorry about the lack of the fridge in the room, however it is not our brand standard. Nevertheless, we hope we can welcome you back again soon and deliver another memorable stay! Ms. Govinda Wilczynska, Guest Experience Manager

Dear Guest, Thank you for taking the time to leave this review about your recent stay with us. We are delighted to hear that you have enjoyed your stay and that our location has met your needs! A message of satisfaction is always very motivating for all of us! We hope to welcome you back again soon and deliver another memorable stay! Ms. Govinda Wilczynska, Guest Experience Manager

Dear Sir/ Madam, Thank you for taking the time to leave your feedback. Thank you for mentioning all the positives of our hotel and we are happy that you have enjoyed your stay. We are looking forward to welcoming you again. Have a lovely weekend! Ms. Govinda Wilczynska, Guest Experience Manager

Dear Kwai Ping, Thank you for taking the time to review your stay.We're delighted to hear that you found our staff to be helpful and friendly, as we strive to provide exceptional service for our guests.We regret that you were not informed about the ongoing renovations prior to your check-in. Please accept our sincerest apologies for any inconvenience this may have caused. We understand the importance of setting the right expectations and will review our communication procedures to improve our guest's experience.It's reassuring to note that you were satisfied with our service overall. We continually aim to provide a comfortable and enjoyable stay at ibis London Earls Court. We also take your comments on room cleanliness seriously and will ensure our housekeeping team is aware, as we maintain high standards of cleanliness for all our guests.We are looking forward to welcoming you again. All the best!Georgios Bilias, Guest Relations Manager

Dear Ryan, Thank you for taking the time to review your stay.We are delighted that your stay with us was enjoyable and comfortable and that our team members contributed to making your stay memorable.We are looking forward to welcoming you again. Kind regards,Davide Lecca, Guest Relations Manager

Dear Guest, Thank you for reviewing your recent experience.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back. All the best.Georgios Bilias, Guest Relations Manager

Dear Guest,Thanks for taking the time to review your stay at our hotel.We regret that your stay coincided with one of our busier periods and would like to apologize for any delay with the lifts during your stay. We are delighted that you nevertheless enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We are glad we were able to help start your day off on the right foot with our tasty breakfast buffet.We hope that you will return. Best regards,Georgios Bilias, Guest Relations Manager

Dear Kato,Please accept our sincere thanks for this kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.The entire team looks forward to the pleasure of seeing you again on a future occasion. Best wishes,Supriya Rai, Guest Relations Manager

Dear Anthony,Thank you for taking the time to share your review.We are glad that our location was ideal for your needs and to know that we helped start your day off on the right foot with our tasty breakfast buffet choices.We will be sure to review the points mentioned as we continue to ensure our facilities match our guests' expectations.We hope you will consider staying with us again in the future. Best regards,Supriya Rai, Guest Relations Manager

Dear Julie, We appreciate that you took the time to share your experience with us.It's heartening to hear your appreciation for the cleanliness of our rooms and the exceptional service provided by our team. I will ensure your kind words are passed on to them. Your constructive comments on the hotel condition and room amenities are noted, and while our decor may have a classic touch, we aim for comfort and practicality. We're delighted that these aspects contributed to a positive experience.It would be a pleasure to have you return on a future occasion. Best regards,Supriya Rai, Guest Relations Manager

Dear Martin, Thank you for your feedback.We are pleased to hear that you found our rooms to be clean, comfortable, and well-equipped with modern USB plugs and satisfactory lighting. We regret to hear about the missing amenities and the issues with the TV Bluetooth connections. Please be assured that we are looking into these points to improve our guest experience. We also apologize for any disturbance caused by noise, and we will review our current measures to better insulate against sound. We understand the importance of a peaceful environment and are committed to ensuring our guests have a restful stay.Regarding our breakfast options, we strive to cater to a variety of dietary preferences and will take your comments into consideration as we continue to refine our breakfast offerings. We apologize for any inconvenience caused by our ongoing renovations, and we appreciate your understanding as we work to enhance our facilities. Our team is dedicated to providing the best possible service and we hope that any interaction with our staff was pleasant and met your expectations.We do hope that you will return on another occasion. Best regards,Supriya Rai, Guest Relations Manager

Dear Guest,Thank you for sharing your positive review.We are delighted to hear that our hotel's location proved convenient for your travels and that the cleanliness of our facilities met your expectations. It is always gratifying to know that our guests appreciate the spaciousness of our rooms, as well as the amenities provided.Our team is committed to delivering quality service and ensuring a comfortable stay for each guest, so your recognition of their efforts is highly appreciated.We continuously work to maintain the high standards of ibis London Earls Court and are glad to see this reflected in your review.We would be delighted to welcome you back on another occasion. All the best,Georgios Bilias, Guest Relations Manager

Dear Carolin, Thank you for sharing this feedback about your recent stay.It is wonderful to hear that you enjoyed your stay with us. Your kind words about our team members are truly appreciated and inspire us to continue upholding our high standards of service. However, we are sorry to hear of the issue you faced and regret that we couldn't resolve this at the time. Please accept our apologies for any inconvenience causedWe do hope to welcome you back in the future. Best regards.Davide Lecca, Guest Relations Manager

Dear Thomas,Thank you for taking the time to share your feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again.Best regards,Davide Lecca, Guest Relations Manager

Dear Guest,Thank you for sharing a review.We're genuinely sorry to hear about the inconveniences you experienced during your stay. Our hotel aims to provide a peaceful environment, and we regret any disturbance from the maintenance work despite trying to have minimal impact on our guest's comfort. Please rest assured that the comfort and satisfaction of our guests are our top priorities, and such occurrences are not a reflection of our usual standards. While it's true that we do not offer in-room fridges or microwaves unlike apartment hotels or luxury brands, we strive to provide amenities such as our on-site dining options to cater to our guests' needs. However, to accommodate our guests as much as possible we do offer to store the essentials like medicines in the reception when requested. We hope to welcome you back on future occasions. Best regards,Supriya Rai, Guest Relations Manager

Dear Hugh, Thanks for sharing your point of view.We would like to apologize for any inconvenience you experienced during your stay. The comfort and well-being of our guests are very important to us, so please do not hesitate to make us aware of any discomfort so that we can look for a solution. We hope to have the pleasure of seeing you again in the future.Best wishes,Supriya Rai, Guest Relations Manager

Dear Guest, We appreciate your feedback.We're delighted to hear that you found our staff friendly and helpful, as our team strives to provide the best service possible. It's wonderful to know that our efforts are being recognized. We do apologize for any disturbance you experienced due to noise. Our hotel usually prides itself on offering a peaceful environment, and, unfortunately, this was not the case during your stay. Please rest assured that we continuously work to ensure all guests enjoy a restful experience.We look forward to seeing you again in the future. Kindest regards,Georgios Bilias, Guest Relations Manager

Dear Fang,thank you for taking the time to share your experience at our hotel.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back.Kind regards,Davide Lecca, Guest Relations Manager

Dear Michael, Thank you for your review.We're delighted to hear that you appreciated the quality of our mattresses and found our location convenient for your travels around London. It's also wonderful that our team made a positive impression during your stay.We look forward to welcoming you back.Kind regards,Davide Lecca, Guest Relations Manager

Dear Keiron,Thank you for taking the time to share your positive feedback.It's delightful to hear that our staff made a great first impression. We're also thrilled you found the room to your liking and appreciated the recent upgrades. Knowing that our beds provided you with comfort and that our location offered convenient access to central London is wonderful.We look forward to welcoming you back. Kind regards,Davide Lecca, Guest Relations Manager

Dear Yuichi, Thank you for your feedback.We are sorry to hear that you were disturbed and wish you had let us know during your stay. We are always available to find an immediate solution to any issues as your comfort is a top priority. Nevertheless, we are pleased we could help start your day well with a tasty breakfast.We hope to have the opportunity to welcome you again.Best wishes,Davide Lecca, Guest Relations Manager

Dear James,Thank you for taking the time to review your stay.We appreciate your kind words about our dedicated team members who work hard to ensure that every guest here has a comfortable and memorable stay. We have noted your comment and will be reviewing this with our maintenance team.We hope to welcome you back in the future for an improved stay.Kind regards,Davide Lecca, Guest Relations Manager

Dear Ronny,Thank you for such a positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you again on another occasion.Best wishes,Georgios Bilias, Guest Relations Manager

Dear Wim, Thank you for sharing your feedback following your recent stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look forward to welcoming you back. Best regards,Supriya Rai, Guest Relations Manager

Dear Erica,Thank you for this feedback on your recent stay.We are glad to know that most aspects of your stay were to your satisfaction. We regret that you experienced some disturbance; please accept our apologies for any inconvenience and know that you can always bring your concerns to our team during your stay, and we will do our best to find a solution.We hope to welcome you back in the future.Best regards,Davide Lecca, Guest Relations Manager

Dear Emma,Thank you for sharing your feedback.We're thrilled to hear that you found our rooms comfortable and clean, and that our beds provided a great night's sleep. It's also wonderful to know that you enjoyed the variety of food offered at our delicious English breakfast. We aim to maintain peace and quiet for our guests, and we're glad that this was the case for you, even with the windows open. While we did have refurbishment activities during your stay, we are pleased that it did not disrupt your visit, as we strive to manage such projects with minimal impact on our guests. The convenience of our luggage storage service is something we're proud to offer, and we're happy it added to the ease of your stay.We hope to have the pleasure of welcoming you back on a future visit. Best wishes,Georgios Bilias, Guest Relations Manager

Dear Anne,Thank you for taking the time to review your stay.We're thrilled to hear that your stay was enhanced by our spacious and modern rooms, especially following an upgrade. Our team takes great pride in maintaining a high standard of comfort for our guests. As we do have ongoing refurbishment work in the building, we are glad to hear that this did not affect your experience.We look forward to welcoming you back in the future.Kind regards,Supriya Rai, Guest Relations Manager

Dear Tobias,Thank you for sharing your review.We are happy that you received friendly service from our team and that we were able to help start your day off on the right foot with our tasty breakfast buffet.We are sorry to hear that you were disturbed and wish you had let us know during your stay. This is not an issue we were aware of, but would have happily investigated.We hope that we can welcome you back in the future. Kindest regards,Georgios Bilias, Guest Relations Manager

Dear Marta,Thank you for taking the time to share your feedback with us.It is a pleasure to know you had an enjoyable stay. We are very sorry for the issue with the water pressure and please rest assured that we have noted your concern and will take this feedback into consideration for the future.We truly hope that you will return for yet another memorable experience. All the best,Georgios Bilias, Guest Relations Manager

Dear Richard,Thank you for sharing feedback about your recent stay.We're delighted to hear you appreciated our hotel's convenient location, close to two tube stations, making it easy for our guests to explore London. We're sorry to hear that the mattress did not meet your comfort expectations. Our goal is to provide a restful night's sleep for all our guests, and we offer a range of rooms with different bedding options to suit various preferences.We hope to welcome you back in the future. Best wishes,Supriya Rai, Guest Relations Manager

Dear Stuart,Thank you for this positive review.It's a pleasure to read you appreciated your stay and the welcome offered by our team.We look forward to seeing you on your next visit.Kind regards,Supriya Rai, Guest Relations Manager

Dear Luisa,Thank you for taking the time to let us know your opinion of your recent stay.We are thrilled to hear that you found our team extremely friendly and accommodating. Our team works hard to ensure that every guest has a comfortable and enjoyable stay. It's great to know that you appreciated the cleanliness of your room, the hotel's condition, and the level of service provided. We take pride in maintaining a high standard of cleanliness and comfort for our guests.We look forward to welcoming you back for another excellent experience with us. Kind regards,Georgios Bilias, Guest Relations Manager

Dear Robert,It's a real reward to receive such a great review.We're thrilled to hear that our location was convenient for your visit to Stamford Bridge and that you found an abundance of dining options nearby. It's also wonderful to know that our service met your expectations and that you were comfortable in your room. We take pride in our hotel's cleanliness and condition, and we continuously strive to maintain high standards. Should any guest find aspects of their stay less than satisfactory, we are always eager to listen and address any concerns where possible.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Georgios Bilias, Guest Relations Manager

Dear Anna,Thank you for sharing this positive review.We're delighted to hear that you found our team friendly and supportive, reflecting the high standards of service we strive to provide. It's wonderful to know that the coziness and cleanliness of our rooms contributed to the comfort of your stay. Additionally, we're glad that our location with its great connections to central London met your travel needs. Our 24-hour reception, as well as the on-site George & Dragon Pub, are indeed guest favourites for convenience and relaxation.We hope you will return for another memorable stay.Best wishes,Georgios Bilias, Guest Relations Manager

Dear Brett,Thank you for taking the time to share your review.We regret that your recent stay did not entirely meet your expectations, and apologise for any inconvenience. At this point, after having a look at your reservation, we would like to clarify, that you booked a superior double room, which is not refurbished. It is bigger than our standard rooms and comes with complimentary water and robes. For future reference, please be on the lookout on our websites for rooms that are branded as refurbished.We value all feedback from our guests and we would appreciate more details to help us to improve our services.We look forward to welcoming you again. Best regards,Georgios Bilias, Guest Relations Manager

Dear Rolf, We value your feedback concerning your recent stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back. Best wishes,Georgios Bilias, Guest Relations Manager

Dear Fabio, Thank you for taking the time to share your review.While we are pleased to know that you had a pleasant stay, it seems that we did not meet all of your expectations. If you have any suggestions on how we can improve for your next visit, please do not hesitate to share those with us. Your feedback is always valued and appreciated!We hope to welcome you back in the future.Best regards,Georgios Bilias, Guest Relations Manager

Dear Stephen,Thank you for your kind review.We're thrilled to hear that you enjoyed the excellent food at our hotel.Though you found the drink prices to be on the higher side, which is often the case in London, we're glad that the overall cleanliness and condition of our hotel, as well as the comfort of your room and the service provided by our team, met your expectations.We take great pride in maintaining our hotel's standards and it's rewarding to know that these aspects contributed positively to your stay.We hope to be able to welcome you back in the future. Kindest regards,Georgios Bilias, Guest Relations Manager

Dear Guest,Thank you for reviewing your recent stay at our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you again. Best wishes,Georgios Bilias, Guest Relations Manager

Dear Emily,Thank you for your feedback,Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to have the opportunity of welcoming you for a more memorable stay in future.Kind regards,Georgios Bilias, Guest Relations Manager

Dear Helena,Thank you for taking the time to let us know your opinion of your recent stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future visits. Kindest regards,Davide Lecca, Guest Relations Manager

Dear Janice,Thank you for sharing this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back to our hotel in the future. Kind regards,Davide Lecca, Guest Relations Manager