숙박 시설 내 편의 시설/서비스
예약 가능 여부 확인

만다린 오리엔탈 하이드 파크, 런던 여행 후기

5 out of 5
만다린 오리엔탈 하이드 파크, 런던
66 Knightsbridge, London, England

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 197개 이용 후기 중 126개" "
평점 8 - 좋아요. 197개 이용 후기 중 30개" "
평점 6 - 괜찮아요. 197개 이용 후기 중 20개" "
평점 4 - 별로예요. 197개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 197개 이용 후기 중 9개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

dohyun 님, south korea

만다린호텔 런던, 위치는최고 하지만 만다린 명성엔 글쎄...
만다린호텔의 번잡함에 충분한 휴식을 취하기가 어려웠습니다. 아마도 많은 행사가 있어서 로비와 식당들이 매우 혼잡했습니다. 그러기에 만다린호텔만의 손님을 대하는 세련된 친절함을 느낄수 없었습니다. 다만 호텔의 위치는 최고입니다. 헤롯백화점과 뒤편의 버킹검궁 공원은 최상의 위치입니다. 식당도 번잡하기는 했지만, 음식의 맛은 런던이 아닌것 같네요...아주 좋습니다.

10/10 - 훌륭해요

유니 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
감동적인 서비스.. 최고였습니다.
만다린 오리엔탈 하이드파크는 위치적으로 해롯과 하비니콜스 뒤로는 환상적인 하이드파크가 펼쳐져있어서 9살 아들과머물기 최고의 위치였습니다. 자전거도 탈수있었고 산책하거나 운동하고 쇼핑하며 먹을거리도 훌륭한곳이 많아서 참 편리한 여행이되었습니다. 또한 만다린 오리엔탈의 세심한 배려와 서비스에 큰 감동을 받았습니다. 실내수영장과 Gym시설은 조용하고 훌륭했습니다. 다음에 런던에 간다면 또 만다린 오리엔탈에 머물고싶군요.

10/10 - 훌륭해요

emel

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoy all, except there is no place that van eat&drink outside ehich faced to Hydepark. The door was closed and not opened to sit against Hyde.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Sara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property was AMAZING! 5 star experience the whole way. Turn down service, fresh flowers everywhere, customized gifts, and a wonderful spa. High tea at the rose bury is a must!! The staff is so nice and helpful. Definitely recommend!! Will stay here again.
2024년 3월에 4박 숙박함

8/10 - 좋아요

Kenan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 3박 숙박함
답변 제공: Jonathan 님, 2024년 3월 19일
Dear Kenan,Thank you for choosing to stay with us at the Mandarin Oriental Hyde Park, London and for taking the time to write a review.We are happy to see that you enjoyed your stay with us.We look forwards to welcoming you back soon.With kind regards,

6/10 - 괜찮아요

Ugur

2023년 12월에 5박 숙박함

6/10 - 괜찮아요

Necmettin

좋아요: 직원 및 서비스
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

JESUS

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best of the Best
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Faris

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best of London hotels!
Amazing hotel, amazing people!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Esther

좋아요: 청결 상태
It’s the best hotel..!
2023년 10월에 5박 숙박함

10/10 - 훌륭해요

feroz

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
top class, better than bulgari
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Felipe

2023년 7월에 4박 숙박함

4/10 - 별로예요

Marco

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 4박 숙박함

10/10 - 훌륭해요

hamad 님, pasadena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

4/10 - 별로예요

Lindsey 님, Slough

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Great hotel but room was very poor for the price!
2023년 4월에 1박 숙박함

4/10 - 별로예요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Didn’t sleep as the beds are terrible.
We stopped at this hotel fro the one night after arriving back from a flight from Dubai. The hotel is well fitted but the major issue is the bed - it was like sleeping on a slab of concrete. When I mentioned to reception taht we hadnt slept they said they would update our profile and put a topper on the bed. I wouldn’t risk staying at this hotel again untill they sort the beds out. Stay her if you want a nice hotel but aren’t bothered about having a good nights sleep.
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

David

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Chung Wah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Allison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
早餐服務很好,飯店房間寬敞及乾淨
2022년 12월에 6박 숙박함

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Simply one of the best hotels in the world. Outstanding service, accommodation, facilities and location. Five star all around. I am a fan. Highly recommend.

10/10 - 훌륭해요

Mary

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
World class hotel...amazing service and facilities. One of the best hotels in the world hands down.

10/10 - 훌륭해요

Antony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Ekaterina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 5박 숙박함

10/10 - 훌륭해요

Rohit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Benjamin

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Excellent
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Jose Eduardo

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 2박 숙박함

8/10 - 좋아요

Hei Fung Maggie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
房間舒服
2022년 8월에 1박 숙박함

4/10 - 별로예요

Oi Lin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
酒店服務質素普通，共住了四天，第一天房間好差，沒有窗戶的，不見天日。最後一天，未夠時間check out 就鎖房咭等你沒法搭升降機回房間，12:00 Check out , 10:30 就鎖門咭，最後，check out 付款已經2 天，想要聽收音機電源燈
2022년 8월에 3박 숙박함

10/10 - 훌륭해요

Hei Fung maggie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hype park room非常好
2022년 7월에 5박 숙박함

2/10 - 너무 별로예요

Eric

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Likes: Location, gym is ok Dislikes: Plenty. I’ll just share 1 thing that happened. The icing on the cake as it were… I was in the gym around 9:30pm one night and had to use the restroom. The door to the pool area was locked. I looked around and there was nobody to be found. Inside the room behind the door labeled “movement” there is a single bathroom. So I decided to use it really fast so I could get going again. As I was about to use it (locked inside already) someone started (aggressively) pounding on the door. I thought it might be an emergency or something by the sound of it so I quickly opened the door to see what was going on. The person that worked down there, a thin dark haired woman, started yelling at me and was visibly angry. “You cannot use this it closes at 9:30.” Or something along those lines with plenty of complaining and anger and frustration. I was shocked. As a guest at a 5 star hotel (or any other hotel I’ve ever stayed at in my entire life) I’ve never experienced being yelled at by an employee. The fact that it was for something benign made it worse. There were plenty of other jaw-dropping things that happened as well. I heard employees talking about other customers calling them a “nuisance.” No you can’t do this, sorry but that’s not available (when it was later verified available) and so on. I feel like the company culture of this location is really bad. Management just allows it, so employees keep doing it. Service isn’t priority.
2022년 7월에 4박 숙박함

10/10 - 훌륭해요

Andrew

2022년 6월에 1박 숙박함

4/10 - 별로예요

Thaise S

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 4박 숙박함
답변 제공: Mandarin Oriental Hyde Park, London 님, 2022년 2월 20일
Dear Thaise On behalf of our colleagues, I wanted to thank you for taking the time for leaving your feedback about your recent visit to Mandarin Oriental, Hyde Park, London. We are committed to delivering a wonderful experience to each and every one of our guests while we keep striving to deliver a higher and more consistent level of service excellence, Whilst we can see that your rating was very high in most service areas I was disappointed to learn your overall rating was only 4 out of 10. I would be delighted to further investigate any concerns you may by reaching out to me directly at the hotel. Thank you and we look forward to hearing from you shortly Best Wishes Denny Lane Director of Rooms

8/10 - 좋아요

JL

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 2박 숙박함
답변 제공: Mandarin Oriental Hyde Park, London 님, 2022년 2월 20일
Dear JL Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome each of our guests and receive such a lovely review and rating following your visit. If I may kindly ask for some additional feedback on what could have scored is 10 out of 10 it would be a pleasure to know. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future and I look forward to hearing back from you in return. Wishing you a lovely week ahead Thank you Denny Lane Director of Rooms

10/10 - 훌륭해요

Chetan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함
답변 제공: Mandarin Oriental Hyde Park, London 님, 2022년 2월 3일
Dear Chetan Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome each of our guests and receive such a lovely review and rating following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 - 훌륭해요

Carlos

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 1월에 4박 숙박함
답변 제공: Mandarin Oriental Hyde Park, London 님, 2022년 1월 9일
Dear Carlos Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome each of our guests and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Incredible Stay
Totally amazing stay, exceptional service and made us feel very welcomed. Could not ask for a better stay.
2022년 1월에 1박 숙박함
답변 제공: Mandarin Oriental Hyde Park, London 님, 2022년 1월 9일
Dear Guest Thank you for your recent review following an event you attended at Mandarin Oriental Hyde Park London and your very kind words expressing your experience. It is always such a pleasure to welcome each of our guests whether staying with us or just visiting and receiving such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 - 훌륭해요

Patrick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great except that it is extremely noisy if you happen to be on the street side
2021년 12월에 5박 숙박함
답변 제공: Mandarin Oriental Hyde Park, London 님, 2021년 12월 21일
Dear Patrick Thank you for your recent review following an event you attended at Mandarin Oriental Hyde Park London and your very kind words expressing your experience. It is always such a pleasure to welcome each of our guests whether staying with us or just visiting and receiving such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. I am sorry if you felt that rooms on our Knightsbridge side are a little noisy, we will have your room checked to ensure that there is no fault with the soundproofing of the room. Our courtyard and park view rooms can be very quiet, perhaps on your next stay we can look at one of these for you offering the same comfort but away from the hustle and bustle of Knightsbridge. We hope to have the pleasure to welcome you back in the near future and wishing you the best over the festive period. Thank you Denny Lane Director of Rooms

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel, impeccable service.
2021년 12월에 1박 숙박함
답변 제공: Mandarin Oriental Hyde Park, London 님, 2021년 12월 13일
Dear Julie Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind words. It is such a pleasure to welcome our guests and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Incredible LACK of consideration from the Manager.
Please reconsider satying at this hotel or any Mandarin Oriental property, They do not care at all if you are a LOYAL customer/guest. Had a huge problem with the flights and tried to comunicate and call the MO London to advise about the problem and avoid a no show and they DID not answer the phone it was after ours I know but anyway they MUST have a person to answer or an emergency can not appear after ours ??? We tried to let them know that we were not allowed to board British airways flight and finnaly next day they answered and did not care about our frustation and charged a penalty night, even when we tried many times to advise one night before but nobody was ther to answer the telephone in a 6 star hotel. Very dissapointed never ever will stay at any MO hotel.
2021년 11월에 4박 숙박함
답변 제공: Mandarin Oriental Hyde Park, London 님, 2021년 11월 22일
Dear Guest On behalf of our colleagues, I wanted to thank you for taking the time for leaving your feedback about your recent experience with Mandarin Oriental, Hyde Park, London. I am so sorry that you were unable to travel and visit our hotel. We are committed to delivering a wonderful experience to each and every one of our guests while we keep striving to deliver a higher and more consistent level of service excellence, I am so sorry that we were unable to answer any of your calls and allow your reservation as a result in a no show status due to the poor handling of your booking from our side. As luxury hoteliers it is our aim to fully exceed your expectations, which on this occasion we clearly failed. I would be delighted to look further into your comments, as such if you would like to reach out to me directly at the hotel in order to further understand how this terrible situation went so wrong, and more importantly how I can make it right for you. I am so sorry that you were unable to travel and visit our hotel. In the meanwhile I wish you a pleasant day ahead and look forward to hearing from you in due course. Kind regards & renewed apologies Denny Lane Director of Rooms

8/10 - 좋아요

jaroslaw

2021년 10월에 4박 숙박함
답변 제공: Mandarin Oriental Hyde Park, London 님, 2021년 11월 22일
Dear Jaroslaw Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope that on your next stay we would be able to achieve a 10 of our 10. if you don't mind dropping us a few words on where we could have fully delighted you on your most recent visit. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 - 훌륭해요

Hina

연인과의 여행
좋아요: 직원 및 서비스
Stunning hotel with amazing service.
2021년 10월에 1박 숙박함
답변 제공: Mandarin Oriental Hyde Park, London 님, 2021년 11월 22일
Dear Hina Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind words. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 - 훌륭해요

abdulla

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 2박 숙박함
답변 제공: Mandarin Oriental Hyde Park, London 님, 2021년 11월 22일
Dear Abdulla Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

8/10 - 좋아요

helena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 10월에 3박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 2박 숙박함
답변 제공: Mandarin Oriental Hyde Park, London 님, 2021년 11월 22일
Dear David Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 - 훌륭해요

Anne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth the price
The entire staff is exceptionally nice and goes out of their way to help.
2021년 9월에 1박 숙박함
답변 제공: Mandarin Oriental Hyde Park, London 님, 2021년 11월 22일
Dear Anne Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind words. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 2박 숙박함
답변 제공: Mandarin Oriental Hyde Park, London 님, 2021년 11월 23일
Dear Richard Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind rating. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 - 훌륭해요

Carmen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 3박 숙박함
답변 제공: Mandarin Oriental Hyde Park, London 님, 2021년 11월 23일
Dear Carmen Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind rating. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 - 훌륭해요

Carl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short stay in London
With the hassle of travelling abroad we decided on a stay in England, and this is the place to go, you cannot want for anything! Every wish is covered, and the staff are amazing! Cannot recommend enough
2021년 9월에 2박 숙박함
답변 제공: Mandarin Oriental Hyde Park, London 님, 2021년 11월 23일
Dear Carl Thank you for your review following your visit to Mandarin Oriental Hyde Park London and your very kind rating. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 - 훌륭해요

Zain

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 2박 숙박함
답변 제공: Mandarin Oriental Hyde Park, London 님, 2021년 11월 23일
Dear Zain hank you for your review following your visit to Mandarin Oriental Hyde Park London and your very kind rating. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms