Dear Hyunso,We are sorry that the score is low, we hope to give you another chance in our hotel,Kind Regards, Nicole

Dear Nari, thank you for your positive feedback about your stay! We hope to see you again here soon! KInd regards, Cristina Front Desk

Dear Guest, thank you for your review. We are sorry that your expectations were not satisfied. We will try to do our best to improve in the future. Kind regards

Dear Julie,Thank you very much for your review and the high score.We are glad you enjoyed your stay with us and we hope to welcome you again soon.Andrey, the front desk.

Dear Nancy, Thank you very much for your review and the high score.We hope to accommodate you again very soon.Andrey, the front desk

Dear Susan.Thank you very much for your positive feedback and the high score.We are glad our hotel fulfilled all your needs throughout your stay and you managed to do all the planned activities.We want to apologize for not replenishing teas and coffees because we ran out and were waiting for the delivery that day, and we replenished them for you the same day.Andrey, the front desk.

Dear Diana.Thank you very much for your feedback.We apologize that your stay with us wasn't as perfect as you would have imagined.If we can have a little more detail, we will do all we can to make your next stay as memorable as possible.Andrey, the front desk

Dear Lois,Thank you very much for your feedback and the high score.We are glad you have enjoyed your stay with us and hope to welcome you again soon.Andrey, the front desk

Dear Mark,Thank you kindly for your review.We are quite surprised by your review considering you have indeed gave a rating of 8/10 on departure and even noted that you were happy during courtesy call and none of the issues noted have been addressed to us.My apologies that the hotel did not meet your expectations and we do kindly advise to voice any concerns to our front office team in the future as we are happy to resolve any problems that occur during the stay.Kind regards,Silvija

Dear Taylor Christine,Thank you for taking the time to share your experience with us. We appreciate your valuable feedback and are pleased to hear that you enjoyed our hotel’s location. Our team works hard to provide a convenient and comfortable stay for all our guests, and it’s great to know that our efforts were appreciated.We take all guest feedback seriously, and your positive comments motivate us to continue delivering exceptional service. If there’s anything else you’d like to share or if you plan to visit us again, feel free to reach out. We look forward to welcoming you back soon!Kind Regards,

Dear Edgar,Thank you kindly for your review.My apologies that the room size was the only drawback of your stay and I can assure that we do indeed have bedrooms of different sizes available in our property.My apologies that you experienced an issue with our AC system and we are looking to get that resolved shortly.Kind regards,Silvija

Dear Nuriye,Thank you for your feedback and the high score.We hope to welcome you again on your next visit to London.Kind regards Andrey, the front desk.

Dear LJUPCE,Thank you kindly for your review.My apologies that the room size did not meet your expectations however I would like to kindly note that room and bed sizes are indeed noted on room descriptions before booking to ensure the guests make the choice that will fit them best before making the reservation.Kindest regards,Silvija

Dear Abdul Samad,Thank you for taking the time to share your experience with us. We appreciate all feedback, whether positive or negative, as it helps us improve our services.We apologize that your stay did not meet your expectations. As you mentioned, we did not receive any specific issues during your stay, and unfortunately, you did not provide feedback upon departure. We take all guest feedback seriously, and we will investigate to ensure that we address any underlying issues.If there is anything else you’d like to share or discuss, please feel free to reach out to our front desk. We value your input and hope to have the opportunity to serve you better in the future.Thank you for choosing our hotel, and we hope to welcome you back soon.Sincerely,

Dear Connie,Thank you for your valuable feedback and for rating us 4 out of 5. We are glad to know that you had a good experience overall.However, we understand that there is always room for improvement. We would greatly appreciate it if you could provide us with more details about your stay. Your insights will help us enhance our services and ensure an even better experience for our future guests.We look forward to welcoming you back and striving to make your next stay a perfect one.Best Regards,

Dear Malini,Thank you for your feedback! We apologize that the room felt too small during your stay. We appreciate your honesty and will take this into consideration for future improvements. It’s interesting to note that despite this, you still gave us an 8/10 at check-out. We hope to create a more spacious experience for you next time!Kind Regards,

Dear Christina,Thank you for your kind review.I am delighted to read that while the rooms felt a bit small for 2 persons you had a wonderful stay with us and enjoyed your stay and visit to London.I do hope that we can welcome you to the hotel once again.Kind regards,Silvija

Dear Paige,I am very grateful for your wonderful and detailed feedback on your stay.We are delighted to hear that while the room felt a bit small this was no trouble at all and the clean, comfortable bedroom and caring and welcoming team outweighed the bedroom size.I am delighted to read that we will have the joy in welcoming you to the hotel once again.Kind regards,Silvija

Dear Lisa Marie,Firstly I would like to thank you for choosing our Hotel for your stay. We are over the moon that you chose our place as your favorite to stay in the City. We are trying to do our best to let the guests enjoy their vacation and have the best memories of those days. Your feedback is important to us and we are hoping to greet you again in the future.Kind Regards,

Dear Gary,Thank you kindly for taking the time out of your day to share your experience with us.While there were some minor issues which we are very grateful you noted down as we can work in rectifying them we are happy to note that you were overall happy with your stay.We do hope that we will have the pleasure in welcoming you to the hotel once again.Kind regards,Silvija

Dear Astha,Thank you kindly for taking the time to leave us a review.We are delighted to read that the hotel was comfortable, clean and ideal for your visit to London.Kind regards,Silvija

Dear Daniela,Firstly i would like to thank you to taking the time to leave your feedback to us. We are striving to achieve the best for our valued guest and see that we didn't exceed your expectation it's hurting. Please is there is anything we can do to give you a better experience next time don't hesitate to contact us.Kind Regards,

Dear Grant,Thank you for your feedback and the high score.We are glad you have enjoyed your stay with us and we look forward to accommodating you again on your next visit to London.Andrey, the front desk

Dear Annonymus guest,Thank you kindly for your review.My apologies that the room did not fully meet your expectations however we are unable to assist you further due to anonymous nature of your review and we are taking that you have chosen to share your review instead of have a chat with our reception team for a resolution.However we are happy to receive your review as this will help us improve our services and facilities.Kind regards,Silvija

Dear Guest,Thank you for taking the time to leave us a review.We hope to see you again in the future.Kind Regards,Nicole

Dear Joanne,Thank you for giving us a review.Please note that we are open 24/7 and we will be happy to provide a room bigger. Your feedback its been positive after the check-in, so that's why we did not offer a room change.Kind Regards,Nicole

Dear Raquel,Thank you for giving us a score.Kind regards,Nicole

Dear Michele,Thank you kindly for taking the time to leave us a review.We hope to welcome you to the hotel once again.Kind regards,Silvija

Dear Andrew,Thank you for giving us feedback.it didn't meet your expectations. As you mentioned the room was changed immediately. We hope you will give us another chance to stay with us.Kind Regards, Nicole

Dear David,Thank you for giving us a score.We hope to see you again in the future.Kind Regards, Nicole

Dear Oscar,Thank you for giving us a score.We hope to see you again in the future.Kind Regards, Nicole

Dear Gloria,Thank you for giving us a score.We hope to see you again in the future.Kind Regards, Nicole

Dear Victoria Jane,Thank you kindly for taking the time to leave us a review and we do hope to welcome you to the hotel once again.Kind regards,Silvija

Dear Stuart,Thanks for the feedback. We are surprised that upon departure you reported that there were no problems and gave a score of 9 out of 10, whereas here on Expedia it is so low.Regarding the room, we are very sorry but we cannot do anything about it as it is the design, and you were assigned Superior which would be a higher category than your original booking which was economy.I kindly inform you that in the reception we have a microwave and a small fridge available if guests wish to cool or heat something. Kind Regards, Nicole

Dear Vanessa,Thanks so much for your feedback.We hope to see you again in the future.Kind regards, Nicole

Dear Guest,Thank you for giving us a review.KInd Regards, Nicole

Dear Natalie,Please accept our apologies that the room was not what you expected.I kindly remind you that the reservations were made for a twin room, which is 2 beds, since the hotel is small we go according to our availability, and unfortunately the only two rooms available with two beds were in the basement.We have another room with two beds on the ground floor, but if it wasn't assigned to you it was because it was occupied.And lastly, no complaint was mentioned, as it was not reported in the booking, we would have been happy to find a solution,Kind Regards, Nicole

Dear Wilsy,Thanks for leaving us a review.Kind Regards, Nicole

Dear Terje,Thanks for leaving us a review.Kind regards, Nicole

Dear Christopher, thank you for leaving us a rating.Kind regards, Nicole

Dear guest thank you for leaving us a rating.Kind regards, Nicole

Dear Candia, thank you for leaving us a rating.Kind regards, Nicole

Dear Antonella,Thank you for leaving us a rating.Kind Regards, Nicole

Dear Roger, Thanks for the review.Kind Regards, front office

Dear Ron,Thank you for leaving us a review and rating. We are happy that after the room change the stay went better. Unfortunately, we go based on our availability. We hope to see you again in the future.Kind Regards, Nicole

Dear Dave,Thanks for your feedback.I kindly remind you that during your stay, you did not mention any complaints in this regard. You gave positive feedback that it was fine for two nights. And we're a little surprised that you now don't recommend staying with us. Our team is available 24 hours a day, and we will be happy to find a solution regarding your accommodation if it is too high.Kind Regards, Nicole

Dear Kyle, Thanks for sharing a score with us.Kind Regards, Nicole

Dear Cristina, Thanks for sharing your rating and feedback. We are very pleased that you had a good time. We hope to welcome you back to our hotel in the future.Kind Regards, Nicole

Dear Kan, Thank you for taking the time to leave us a review.Kind Regards, Nicole

Dear Monika,Thank you for giving us a rating and feedback. We are sorry that the size of the rooms did not meet your expectations. We hope that you will give us another opportunity to stay with us again.Kind Regards, Nicole