I booked 2 rooms, a club single room and a club twin room in the last month. The twin room was good(small but comfortable), it is on the 5th fl. so i had to use stairs from 4th fl though. But the single room was totally diferent from the photos on the website. Even the hotel is in London, I couldn't get the price of the room. The bed in the room was not double althoung the information on the page is "double". The size of room was "terrible"(It was almost half size from the photo to my eyes). I claimed to a staff of the front, "Are your all single rooms' size like that?", and he said "yes" so I upgraded the room paying 30GBP.I know the rooms of hotels in London are generally very small but we paid "not-small" money for staying comfortably in London. And the room was far apart from another rooms of same fl. like a solitude island. I couldn't think the room is for a client. Anyway, the breakfast buffet was very good and staffs of the hotel restraunt were very polite.