트리플룸 | 1 개의 침실, 고급 침구, 책상, 다리미/다리미판

페크함 룸스 호텔 여행 후기

3 out of 5
페크함 룸스 호텔
2 Queens Road , Peckham, London, England

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 280개 이용 후기 중 81개" "
평점 8 - 좋아요. 280개 이용 후기 중 101개" "
평점 6 - 괜찮아요. 280개 이용 후기 중 51개" "
평점 4 - 별로예요. 280개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 280개 이용 후기 중 24개" "

8.2/10

청결 상태

8.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Philip

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very good service.
2024년 3월에 1박 숙박함
답변 제공: Karolina - Reception Team 님, 2024년 4월 5일
Hi Phillip, we're thrilled to hear you had a fantastic experience! Thank you for the glowing review, and we look forward to welcoming you back soon!

10/10 - 훌륭해요

Rasaq Adio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Nefi 님, 2024년 3월 9일
Dear Rasaq Adio,Thank you for providing a 5 out of 5 rating! We appreciate your positive feedback. If there's anything specific you enjoyed about your stay or if there's anything we can do to make your next visit even better, please feel free to share your thoughts. We value your input and hope to welcome you back for another excellent experience.Best Regards,Nefi B.Assistant Manager

6/10 - 괜찮아요

Jana

연인과의 여행
좋아요: 직원 및 서비스
Das Personal war super nett, allerdings war der Zustand des Zimmers, vor allem des Badezimmers nicht perfekt. Dass das Zimmer klein war, war nicht schlimm, allerdings war das Bad nicht sehr sauber und das Waschbecken verstopft. Für den Preis jedoch in Ordnung!
2024년 2월에 3박 숙박함
답변 제공: Nefi 님, 2024년 2월 26일
Dear Jana,Thank you for sharing your feedback with us. We're glad to hear that you found our staff to be super nice, and we appreciate your understanding regarding the room condition, especially the bathroom.We apologize for any inconvenience caused by the cleanliness issues and the clogged sink. Your feedback is important, and we'll address these matters promptly to ensure a more satisfactory experience for our guests in the future.We're pleased that you found the room acceptable for the price. If there's anything specific you'd like us to focus on or improve for your next stay, please feel free to let us know. We value your input and hope to have the opportunity to provide an even better experience on your next visit.Thank you for choosing to stay with us.Best Regards,Nefi B.Assistant Manager

10/10 - 훌륭해요

Fabio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was nice and cozy toilet complitely new with big shower and vrery confy bed
2024년 2월에 1박 숙박함
답변 제공: Karolina - Reception Team 님, 2024년 2월 23일
Hi Fabio,Thank you for your lovely review! We're really happy to hear you enjoyed your stay. We hope to welcome you back soon :)

8/10 - 좋아요

Laura

출장 여행
좋아요: 편의 시설/서비스
Had a really nice day, comfortable clean will definitely book again
2024년 2월에 1박 숙박함
답변 제공: Nefi 님, 2024년 2월 11일
Dear Laura, I'm delighted to hear that you had a positive experience and found your stay comfortable and clean! We appreciate your feedback and look forward to welcoming you back on your future visits. If there's anything specific you'd like us to improve or if you have any preferences for your next stay, please let us know. We strive to make each guest's experience memorable, and your input is valuable in achieving that goal. Thank you for choosing us, and we look forward to hosting you again!

10/10 - 훌륭해요

Charleigh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Nefi 님, 2024년 2월 11일
Dear Charleigh, It seems like you provided a rating without additional comments for context. If you have any specific feedback or if there's anything you'd like assistance with, feel free to let me know! Whether it's related to your stay, travel plans, or any other inquiries, I'm here to help

2/10 - 너무 별로예요

Courtney

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pictures are not an accurate representation of the room at all. The pillows were stained and the walls were filthy.
2024년 1월에 1박 숙박함
답변 제공: Nefi 님, 2024년 2월 11일
I'm sorry to hear about your disappointing experience, Courtney. It's unfortunate when the actual room doesn't match the expectations set by the pictures, and issues like stained pillows and dirty walls are certainly not acceptable. Your feedback is crucial, and it may be helpful to share your concerns directly with the hotel management or through the platform where you made your booking.If you have not already done so, consider reaching out to the hotel to discuss your experience and see if they can address your concerns or offer any resolution. Additionally, you might want to leave a review on the booking platform to inform other travelers about your experience.I hope your future accommodations meet your expectations, and if there's anything else I can assist you with, feel free to let me know. Safe travels!

10/10 - 훌륭해요

kayla

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
definitely would stay here agajn
2024년 1월에 1박 숙박함
답변 제공: Marc 님, 2024년 1월 28일
Dear Kayla,Thank you for your response. we really appreciate you leaving a review and we do hope you come back and stay with us.Kid regardsNight Team Receptionist

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mistake
Pillows are half the size of normal ones, super loud all night with the road and thin windows. Blinds arent wide enough to cover the window so you can see in either side. Fire exit sign in the room glowing green all night. No tea and coffee in the room. Parking the advertise doesn’t exists Will be avoiding next time I’m down.
2024년 1월에 1박 숙박함
답변 제공: Nefi 님, 2024년 1월 11일
Thank you for sharing your feedback, and we're sorry to hear about the issues you encountered during your stay. We take your comments seriously, and we apologize for any inconvenience. Your feedback helps us identify areas for improvement, and we'll address the issues you've raised:We apologize if the size of the pillows did not meet your expectations. We understand the importance of a comfortable sleep, and we'll review the pillow options for future improvements.We're sorry to hear about the noise disturbance from the road and the issue with the blinds. We'll explore ways to minimize external noise and ensure that window coverings provide the necessary privacy.We apologize for the disturbance caused by the glowing fire exit sign. We'll investigate and rectify this issue to ensure a more comfortable stay for our guests.We regret any inconvenience caused by the absence of tea and coffee in the room. We'll review our amenities to provide a more comprehensive experience for our guests.We apologize for any confusion or inconvenience related to parking. In our description we advertise parking in the neighbourhood, but we do not advertise private parking.We appreciate your feedback, and we hope to have the opportunity to make amends and provide you with a more positive experience in the future. If there are any other suggestions or specific aspects you'd like us to address, please let us know. Thank you for bringing these concerns to our attention.

8/10 - 좋아요

abdullah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice
My stag was smooth and beautiful.
2023년 12월에 1박 숙박함
답변 제공: Nefi 님, 2024년 1월 11일
Thank you, Abdullah, for your feedback and your 8 out of 10 rating on Hotels.com. We're delighted to hear that your stay was smooth and beautiful. If there are any specific aspects you particularly enjoyed or if there are areas where we can further enhance your experience, please feel free to share more details. Your satisfaction is important to us, and we look forward to the pleasure of welcoming you back for another excellent stay in the future! Thank you for choosing our hotel!

8/10 - 좋아요

Ferne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was completely fine considering that we paid. The room was clean but a bit small so a bit difficult to manoeuvre around with two people and luggage, but we didn't spend much time in the hotel room anyway so totally fine for our purpose. Breakfast was great - fresh bread, eggs, coffee, pastries etc. for just 8gbp per day . The only bad thing was that there says there was a hairdryer in the room and there wasn't, since we checked in after 3pm and no one was at reception it was a bit of a faff to get hold of one by ringing the provided number.
답변 제공: Nefi 님, 2024년 1월 11일
Thank you, Ferne, for your feedback and your 4 out of 5 rating on Expedia. We're glad to hear that your stay was fine considering the price and that you found the room clean, even though it was a bit small. It's great to know that the breakfast met your expectations with its variety.We apologize for the inconvenience regarding the absence of a hairdryer in your room and the challenges in obtaining one. Your feedback is noted, and we'll work to address such issues more efficiently in the future.If there are any other suggestions or specific aspects you'd like us to address, please let us know. Your input is valuable, and we hope to have the opportunity to welcome you back for an even better experience in the future. Thank you for choosing our hotel!

10/10 - 훌륭해요

Charlotte

좋아요: 숙박 시설 상태 및 시설
Staff are pleasant and willing to help.
2023년 12월에 1박 숙박함
답변 제공: Nefi 님, 2024년 1월 11일
Thank you, Charlotte, for your positive feedback and your 5 out of 5 rating on Expedia! We're delighted to hear that you found our staff pleasant and willing to help. If there are any specific aspects you particularly enjoyed or if there are areas where we can further enhance your experience, please feel free to share more details. Your satisfaction is important to us, and we look forward to the pleasure of welcoming you back for another excellent stay in the future! Thank you for choosing our hotel!

6/10 - 괜찮아요

Alina

2023년 12월에 2박 숙박함
답변 제공: Nefi 님, 2024년 1월 11일
Thank you, Alina, for your feedback and your 3 out of 5 rating. We appreciate your input, and we're here to listen. If there are specific details or areas where you feel we can improve, please feel free to share more about your experience. Your feedback is important to us, and we hope to have the opportunity to enhance your experience in the future.

8/10 - 좋아요

Ethan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area around the hotel didn’t feel like the best place to walk at night but the door in and out felt very secure. The interior was very nice, and they had an honesty bar for snacks and drinks which I thought was a lovely idea. The room itself was very small, and the bed took up most of the space, so it wouldn’t be a very convenient place to stay for some down time but as we were just using it as a place to sleep, it was perfect for our needs. The shared bathroom was very modern looking and clean.
2023년 11월에 2박 숙박함
답변 제공: Nefi 님, 2024년 1월 11일
Thank you, Ethan, for taking the time to share your feedback on Expedia. We're pleased to hear that you found the hotel's interior very nice and that you appreciated the concept of the honesty bar for snacks and drinks.We apologize if the area around the hotel didn't feel ideal for walking at night, but we're glad to know that you felt the entrance and exit were secure.It's great that the shared bathroom met your expectations with its modern look and cleanliness. We understand that the room size was a bit small, but we're glad it served its purpose for your stay.If there are any specific aspects you particularly enjoyed or if there are areas where we can further enhance your experience, please feel free to share more details. Your feedback is valuable, and we hope to have the opportunity to welcome you back for another positive experience in the future. Thank you for choosing our hotel!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Served a purpose, but wouldn’t recommend
This hotel is a case of you get what you pay for. It was very close to the venue we were attending, and it was cheap, so plumped for this over the travelodge, but I wouldn’t do it again. I was a bit concerned about some of the reviews, and in this case my experience was the same, although I can’t speak for other rooms. The hotel entry is clean and bright, but the rooms are not soundproofed, tired decoratively with a lot of chipped paint, poorly cleaned (bathroom in particular in room 19), small and if you dont like a very soft mattress and cushion sized pillows I would not recommend staying here - there was no support at all. The double room we stayed in had floor space of around 3x5ft, no room for luggage etc, which is difficult with two adults staying for 3 nights. A final niggle was the fact that there was no privacy from the large window, which looked directly across into another room on one side, or the upstairs corridor. We had to leave the blind fully down and the light on whenever we were in the room. A bit of privacy film on the window pane would be an easy fix. Selection of self serve drinks downstairs was good. We didn’t eat breakfast at the hotel. We didn’t speak to anyone at the hotel about the issues at the time, given we weren’t in the room very much, but when I need to come to Peckham in future I’ll be looking at other options.
2023년 12월에 3박 숙박함
답변 제공: Nefi 님, 2024년 1월 11일
hank you for sharing your detailed feedback about your stay on Hotels.com. We appreciate your honesty, and we're sorry to hear that your experience did not meet your expectations. We take your comments seriously and will address the issues you've raised to improve the overall guest experience.We apologize for the lack of soundproofing, tired decor, cleanliness concerns, and the inconvenience caused by the small room size and lack of privacy. Your feedback about the mattress and pillows is also noted. We'll use this information to make necessary improvements and provide a better experience for future guests.We appreciate your positive note about the selection of self-serve drinks downstairs. If you have any further details or if there's anything specific you'd like us to address, please feel free to share.We hope to have the opportunity to welcome you back in the future with an improved experience. Thank you for your valuable feedback.

10/10 - 훌륭해요

Chris

Manager was very helpful
2023년 11월에 1박 숙박함
답변 제공: Karolina 님, 2023년 12월 5일
Hi Chris,Thank you so much for your feedback on your recent stay. We're happy to hear you had a positive experience.Will pass this on to our manager :)

10/10 - 훌륭해요

Chris

좋아요: 편의 시설/서비스
The staff was very accommodating.
2023년 11월에 8박 숙박함
답변 제공: Karolina 님, 2023년 12월 5일
Hi Chris,Thank you for sharing your positive feedback with us. We hope to welcome you again in the future for an even better experience!

6/10 - 괜찮아요

Karen

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
There was no one at the premises when we arrived to check in. There was no forewarning of this. And we had to call 3 or 4 times on different numbers (one of the numbers was disconnected) to eventually get someone who could advise of of how to get in the apartment and self check in. It was expensive for what it was. No breakfast included option. Breakfast (continental) was an added £8. I’d say the stay was fine, but poor value for money. However, the place was clean and close to where we were visiting.
2023년 11월에 1박 숙박함
답변 제공: Maggie - reception team 님, 2023년 11월 20일
Dear Karen,Thank you for staying with us at Peckham Rooms Hotel. We are sorry to hear that your stay did not meet your expectations. Please be aware that everything you have described does not normally occur and therefore we would like to apologise that you have experienced this. We pride ourselves in our friendly and open reception team, who are on hand 24/7 at either one of our hotels to always help our guests. We also offer a beautiful and tasty continental breakfast option when booking in with us, or at a charge at our premises. We hope you do come again for a second chance, we look forward to seeing you soon!

10/10 - 훌륭해요

Chris

Easy check in very clean and a very friendly staff.
2023년 11월에 1박 숙박함
답변 제공: Karolina 님, 2023년 11월 9일
Hi Chris,We appreciate your lovely review! It's great to hear that you had a seamless check-in, found our place spotlessly clean, and experienced our friendly staff.We take great pride in making our guests feel at home, and your kind words motivate us to continue providing exceptional service. If there's anything specific that made your stay special or any suggestions you'd like to share, we're all ears!We can't wait to welcome you back for another enjoyable visit.

8/10 - 좋아요

alondra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Lugar acogedor para una estadía corta para dos personas. Cercano a estación de tres, bus, al centro de londres y a muchos otros lugares turísticos. El staff fue llevadero y las áreas comunes en muy buenas condiciones; limpias y cómodas . El único percance fue el mal funcionamiento del aire acondicionado de la habitación (se apagaba de forma intermitente, y luego no prendía durante la noche). Le hicimos el acercamiento al personal de recepción, refirieron ir a arreglarlo pero en los días siguientes de la estadía seguía sin funcionar. De lo contrario, recomendado en todos los aspectos.
답변 제공: Karolina 님, 2023년 11월 2일
Hi Alondra,Thank you for sharing your experience! We're glad to hear that you enjoyed your stay and found our location and common areas comfortable.We're sorry about the air conditioning issue – our bad! We're working to get that fixed. But we appreciate your kind words and recommendation. We'd love to host you again soon for an even better experience.Best regards,Karolina

6/10 - 괜찮아요

Rita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is cozy and beautiful. My only challenge is that the room was not warm. It was a cold night
2023년 10월에 1박 숙박함
답변 제공: Karolina 님, 2023년 10월 31일
Hi Rita,Thank you for your kind words about our space. We apologise for the room being chilly; we're currently working on ensuring the radiator keeps things warm for your next stay!Best regards,Karolina

6/10 - 괜찮아요

Kathrin

2023년 10월에 5박 숙박함
답변 제공: Nefi 님, 2023년 11월 11일
Thank you, Kathrin, for your feedback. We're sorry to see that your experience was rated as 3 out of 5. If there are specific aspects that you feel we could improve upon or if there were any issues during your stay that we should be aware of, please let us know. We value your input, and your feedback helps us enhance our services for future guests. We hope to have the opportunity to welcome you back and provide a better experience in the future.

10/10 - 훌륭해요

D

2023년 10월에 1박 숙박함
답변 제공: Karolina 님, 2023년 10월 17일
Thank you for your feedback! We hope to host you again in the future.

6/10 - 괜찮아요

Penelope 님, Newport

출장 여행
좋아요: 직원 및 서비스
Will not be returning! Did not feel safe in the area. My room was tiny and cramped. Couldn’t have the window because of the noise outside and safety, so the room was stuffy and too hot. Found a fan which I used. Got covered in dust and fluff. Disgustingly dirty!! They state free off site parking. Not technically a lie, but it is pot luck if the residential street has any gaps. And there weren’t when I finished work late. An expensive mistake which I won’t be making again!
2023년 10월에 2박 숙박함
답변 제공: Maggie - reception team 님, 2023년 10월 13일
Dear Penelope, Thank you for providing your rating and feedback. We're truly sorry that your experience fell well short of your expectations. We do pride ourselves in our location, being the multicultural hub of south London, we wish all our guests get to experience the local sights, restaurants and atmosphere. We take your feedback regarding the room seriously and will use it as a guide to make necessary improvements to our accommodations and services. If you ever choose to give us another chance in the future, we'll be dedicated to providing you with a much better experience. Best Wishes

6/10 - 괜찮아요

Lukman

Average
답변 제공: Maggie - reception team 님, 2023년 9월 29일
Hi Lukman,Thank you for your review of Peckham Rooms Hotel, we appreciate your input!Best regards,Maggie - reception team

8/10 - 좋아요

Robert

2023년 9월에 1박 숙박함
답변 제공: Karolina 님, 2023년 9월 25일
Hi Robert,Thank you so much for your positive review. We look forward to welcoming you again here at Peckham Rooms Hotel!Best regards

8/10 - 좋아요

E

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Karolina 님, 2023년 9월 20일
Thank you for taking the time to share your feedback with us. We hope to welcome you again in the future here at Peckham Rooms Hotel.

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A great place to stay
Checkin was done by providing codes to pickup room keys in advance, this worked well. Room was as described, bed was comfortable and the bathroom recently refurbished. It's located just 5 minutes from Queens Road station, trains run into London Bridge every 15 minutes, taking just 8 minutes.
2023년 9월에 1박 숙박함
답변 제공: Karolina 님, 2023년 9월 18일
Hi Paul,Thank you for sharing your feedback! We're delighted to hear that check-in was convenient and that you enjoyed your stay.We hope to have the pleasure of hosting you again in the future!Warm regards,Reception Team

4/10 - 별로예요

Sarah

2023년 9월에 1박 숙박함
답변 제공: Karolina 님, 2023년 9월 11일
Hi Sarah, Thank you for your feedback. We hope to host you again in the future!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pictures very deceiving. Room randomly entered by staff whilst in it with no warning. Wouldn’t even consider staying again.
2023년 8월에 2박 숙박함
답변 제공: Karolina 님, 2023년 9월 2일
I'm really sorry to hear about your recent experience at our hotel. The unexpected room entry and inconvenience caused are not at all in line with our usual standards, and for that, I apologise. We're taking your feedback seriously and looking into what happened to ensure it doesn't recur. Your input helps us improve, and we'd like to make things right.Again, I'm sorry for the inconvenience you faced. We hope you might consider giving us another chance in the future.Warm Regards,Karolina - Reception TeamPeckham Rooms Hotel

6/10 - 괜찮아요

Christopher

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Karolina 님, 2023년 9월 11일
Hi Christopher, Thank you for your feedback. We hope to host you again in the future!

2/10 - 너무 별로예요

Nathan

2023년 8월에 1박 숙박함
답변 제공: Nefi 님, 2023년 8월 18일
Dear Nathan, Thank you for providing your rating and feedback. We're truly sorry that your experience fell well short of your expectations. We take your feedback seriously and will use it as a guide to make necessary improvements to our accommodations and services. If you ever choose to give us another chance in the future, we'll be dedicated to providing you with a much better experience. Best Wishes

10/10 - 훌륭해요

Daniel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and easy to follow check in and operating instructions
2023년 7월에 1박 숙박함
답변 제공: Nefi 님, 2023년 8월 2일
Hi Daniel, It would be a pleasure to have you stay with us and thank you for share how easy it was the self check-in procedure, we are glad you enjoyed your stay. Thank you for leaving a review.

10/10 - 훌륭해요

Chantelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Nefi 님, 2023년 7월 26일
Hi Chantelle,Thank you for your lovely review about our hotel. We are so pleased you enjoyed your stay here and we very much look forward to having you back soon.

4/10 - 별로예요

Miho

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Chaotic
Self check-in was chaotic. When I arrived at the hotel, I ringed the bell and nobody answered. Luckily, the couple (other guests) who were just about to go out opened the door for me. They explained that I was supposed to receive the instruction to check-in with the key code for the entrance and the safe box code for the card key for my room. I did not receive any of that. If the other guests had not been there, I would have been stranded outside because by that time, my mobile phone died as well. The room was clean, nice decoration, but sound insulation was horrible, the wall paper thin. I heard other guests’ footsteps cooking up the staircases and car and buses outside of the hotel all the time. I could not sleep. There were not enough hair dryers so guests need to wait until other finish using it. Please consider installing a hair dryer in each room. Also, the window was not insulted and the draft was coming in. It’s summer and ok now but I would not stay here in winter. Hotels.com sent me an automated email saying I should pay at the premises but when I tried to pay when checking out, the receotionsit told me that it’s been already paid. Overall, this hotel and Hotels.com are not very well organised/arranged who does what and made a basic procedure such as payment and check-in confusing.
2023년 7월에 2박 숙박함
답변 제공: Nefi 님, 2023년 7월 21일
Hello Miho, Thank you for taking the time and trouble to write a review about us. It was a pleasure to welcome you to Peckham Rooms Hotel, although very disappointed to learn that we have not met your expectations on this occasion. All feedbacks are extremely valuable to us and guest satisfaction being our number priority. Once again, so sorry that we failed to impress you this time. Regards, Nefi - Assistant Manager

8/10 - 좋아요

ezekiel

2023년 7월에 1박 숙박함
답변 제공: Nefi 님, 2023년 7월 21일
Dear Ezekiel,Thank you for your review and your kind words about our hotel. We are glad that you enjoyed your stway ith us. We take all feedback we receive on board and continue to improve our hotel.We hope to see you again soon!

8/10 - 좋아요

Megumi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
こじんまりとたした居心地の良い部屋。スタッフも、とても温かく。
2023년 7월에 1박 숙박함
답변 제공: Nefi 님, 2023년 7월 21일
Hi Megumi,Thank you for your feedback, we are glad you had a smooth and enjoyable stay. You are welcome back anytime! and our staff was helpful to you.

8/10 - 좋아요

Kristine

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Good for a short stay. I would stay again.
GOOD POINTS! The hotel is ideal for an overnight stay. It's withing easy walking distance from the Queens road station and has plenty of bars and places to eat nearby. Self check in was quick and easy, with full instructions emailed to you in advance. The staff were friendly, approachable. The breakfast / chill room in the basement is quirky and has a good supply of teas and filter coffee that you can help yourself to at anytime of day or night. The room has a supply of fresh fluffy towels and a supply of soap and wash gel. I did partake of the optional continental breakfast at a cost of £8. Breakfast was delicious, plenty of fruit, cereal, yoghurt, sourdough bread, different milk and milk free options. And pastries and muffin The NOT SO GOOD POINTS! My particular bathroom was on the small side, with a narrow opening point for the shower door, the shower however was good and powerful. The bed/mattress was uncomfortable and the bed could do with full size pillows. There was nowhere really to put clothes etc away, and a mirror on the desk area would be useful. The main issue was noise. It is on a very busy road without double glazing ( which can't be helped ) and the noise continues to one degree or another day and night, and then you get the other quests coming in late at night early in the morning making a lot of noise without being spoken to by staff to keep it down. My advice to others would be wear earplugs! (maybe this is something that could be provided in the rooms?)
2023년 7월에 1박 숙박함
답변 제공: Nefi 님, 2023년 7월 21일
Dear Kristine,Thank you for your review and your kind words about our hotel. We are glad that your first experience with our self check-in procedure was smooth and efficient as intended. We take all feedback we receive on board and continue to improve our hotel.We hope to see you again soon!

2/10 - 너무 별로예요

Alys

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would not reccomend
The room was very cramped and dirty with grease stains on the walls and dirt visible on the floor. I tried to call to change rooms when I checked in just after 6.00pm but didn’t recieve an answer until quarter to mudnight by which point I was alseep (in my clothes on top of the bedding as I didn’t trust that the bed would be clean) The sound insulation was terrible - it is a very busy road and an extremely noisy area which kept me awake most of the night and was woke up by the light that came flooding into the room in the morning as the blinds (which were also broken) do not block out the light at all. A terrible night’s sleep and not worth the money.
Grease stains on the walls
2023년 6월에 1박 숙박함
답변 제공: Matt 님, 2023년 7월 1일
Dear Alys,Thank you for leaving feedback. We sincerely apologise about your experience in our hotel. Our staff should be contactable 24 hours a day via the contact number displayed at reception – we will investigate why it took so long on this occasion to ensure this does not happen again. We do really appreciate all the feedback we get and take it on board to continue improving our establishment. Again, we do apologies and will deal with these issues immediately.

8/10 - 좋아요

Lars

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place for overnight stay. Easy check in, nice room with AC, TV and WiFi.
2023년 6월에 1박 숙박함
답변 제공: Matt 님, 2023년 6월 29일
Hi Lars,Thank you for your feedback, we are glad you had a smooth and enjoyable stay. You are welcome back anytime!

10/10 - 훌륭해요

Josh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would definitely stay here again, it's a very nice hotel and up to date.
답변 제공: Matt 님, 2023년 6월 29일
Hi Josh,It would be a pleasure to have you stay with us again, we are glad you enjoyed your stay. Thank you for leaving a review.

10/10 - 훌륭해요

Nikash

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value for money, always accessible hotel staff
2023년 6월에 4박 숙박함
답변 제공: Matt 님, 2023년 6월 29일
Hi Nikash,Thank you for your review, we appreciate your kind words. We hope to see you again soon!

10/10 - 훌륭해요

Rion

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Professional staff, safe and clean
This place is the perfect place for a single person or couple. It is close to Brixton and within walking distance of the overground. The place was clean. It was quiet and the staff were gentle and helpful. I will come back to this place and environment. Lastly, the breakfast had a variety of choices. The fruit did not look bruised and you can get beverages through the night
2023년 6월에 3박 숙박함
답변 제공: Matt 님, 2023년 6월 29일
Hi Rion,Thank you for your lovely words about our hotel. We are so pleased you enjoyed your stay here and we very much look forward to having you back soon.

8/10 - 좋아요

A

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Compact and bijou
Room was clean and tidy. Auto check in was interesting as it was the first time for me. Instructions for this process was clear and concise. Checkout was simple and quick. Bathroom was very small and showwring was a challenge, but functional
2023년 6월에 1박 숙박함
답변 제공: Matt 님, 2023년 6월 15일
Dear A,Thank you for your review and your kind words about our hotel. We are glad that your first experience with our self check-in procedure was smooth and efficient as intended. We take all feedback we receive on board and continue to improve our hotel.We hope to see you again soon!

4/10 - 별로예요

Kingsley

가족 여행
별로예요: 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Nefi 님, 2023년 7월 21일
Hello Kingsley, Thank you for taking the time to leave us some feedback however very disappointed to see such a low score following your stay at Peckham Rooms Hotel. Sorry this time we did not meet your expectations on this occasion. I hope we have the pleasure of welcoming you back in the future for you to try another one of our rooms, (you wont be disappointed) I welcome you to get in touch with me anytime if I can help with this. Best Wishes, Nefi Assistant Manager

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Boiling
The room was so hot is was awful, constantly felt like I was being suffocated couldn’t wait to leave. The walls are also paper thin could hear everything going on in the rooms above and outside. Was clean- the window in the room went onto the stairway so no natural light or air.
2023년 5월에 1박 숙박함
답변 제공: Nefi 님, 2023년 5월 31일
Thank you for your feedback, I am sorry you found the room too hot, we are situated on a busy main road so do get traffic noise at times. I will look into the room being too hot with our housekeeping team and adjust the level for future guests. Our receptionist has a nervous laugh and did not mean any malice by it, I am very sorry you felt this way. I do apologize for this.

4/10 - 별로예요

David

좋아요: 청결 상태, 직원 및 서비스
2023년 4월에 3박 숙박함
답변 제공: Nefi 님, 2023년 7월 21일
Hello David, Thank you for taking the time and trouble to write a review about us. It was a pleasure to welcome you to Peckham Rooms Hotel, although very disappointed to learn that we have not met your expectations on this occasion. All feedbacks are extremely valuable to us and guest satisfaction being our number priority. Once again, so sorry that we failed to impress you this time. Regards, Nefi - Assistant Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Accommodation fair, but noisy from traffic.
Room was clean but tired and in need of a repaint. The traffic noise from outside was really bad and I didn’t get to sleep until 4am. No double glazing, just an old poor fitting sash window. I would still recommend though, but bring ear plugs.
2023년 4월에 1박 숙박함
답변 제공: Matt 님, 2023년 5월 6일
Hi,Thank you for your review. I do apologise about the issues regarding your room. We really appreciate guest feedback and will continue to improve the hotel to ensure our guests are happy and satisfied with their stay.

2/10 - 너무 별로예요

Kurt

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Toilet was used When I arrived
2023년 3월에 2박 숙박함
답변 제공: Matt 님, 2023년 5월 6일
Hi Kurt,My sincere apologies regarding your issue. We appreciate your feedback and will ensure our reception and housekeeping staff are informed and vigilant to ensure this does not occur.

6/10 - 괜찮아요

Cliff

2023년 3월에 1박 숙박함