2/10 - 너무 별로예요
Johnson
2025년 8월 25일
별로예요: 직원 및 서비스
Canceled Flight, Refused Hotel Payment Refund
I overpaid for the the rooms by a day and realized my mistake immediately and asked for a refund of the one day. The hotel refused. Then Air Canada canceled my flight because of the staff strike. I could not travel. I asked fora refund. The hotel declined since I did not pay extra fee for a refund. No empathy. I lost almost $700 t o the hotel without staying there. I will never book the hotel again. Additionally, I paid for protection. My claim was declined because notice of the strike had been served when I booked the hotel. The insurance company did not consider that as at the day I made my hotel booking, the day of my intended travel was not covered by the intended strike and the intended strike was also not firmed by the staff. Hotels.com did not advocate for me enough too.
Johnson
2025년 8월에 4박 숙박함