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퍼블로브 더 크라운, 바터시 - 호스텔 여행 후기

2 out of 5
퍼블로브 더 크라운, 바터시 - 호스텔
102 Lavender Hill, London, England

이용 후기

6.6
평점 10 - 훌륭해요. 97개 이용 후기 중 20개" "
평점 8 - 좋아요. 97개 이용 후기 중 29개" "
평점 6 - 괜찮아요. 97개 이용 후기 중 18개" "
평점 4 - 별로예요. 97개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 97개 이용 후기 중 10개" "

6.0/10

청결 상태

7.2/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

Haseok

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Sharon 님, 2015년 10월 10일
Thanks :) !

6/10 - 괜찮아요

Petronella

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
generally okay, but could do with a clean
Overall a satisfactory stay, room was in order, just enough space - something you would expect of a youth hostel. The bathroom was not so satisfactory: there was not enough space to hang up/put clothes/towels/wash bag; the taps were often broken and not fastened to the sink, hence wobbly; everything was just a little bit yucky and not so pleasant. The room was decent but could have been cleaned better (evidence of previous visitors was still there & here and there it was very dusty). Here it would have been handy to have a few more hangers to hang up towels, jackets, etc…
2023년 9월에 3박 숙박함
답변 제공: Crown team 님, 2023년 10월 13일
Hi Petronella,We would like to express our apologies that you had a negative experience in our hostel and that we failed to provide an experience you were looking for. If you would like to discuss this further, then please contact us. We hope your next stay at The Crown will be a pleasant one and looking forward to welcoming you back again. With kindest regards,The Crown Team

2/10 - 너무 별로예요

Matthew

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
Firstly I feel your website truly needs updating relating to covid as when I arrived there wasn't any signage or restrictions which showed that we've lived thru an international pandemic for 3 years. Why mention it here when there’s evidence in its application I was rudely quizzed about no entry without ID but the Web info only says maybe, whereby the girl checking me in was absolutely insistent that I'd only be admitted with a passport. Due to an emailing issue on my phone I asked her to screenshot my ID...she rudely grabbed if from my hand and reluctantly did it I prebooked and asked for a bottom bunk. Was allocated a top one, which I can only assume was due to me being a 'difficult' customer. The bottom bunk was free when I checked in that evening. The steps up to the bed are not suited without foot wear At around 0200 there was a fight amongst 2 male guests. One obviously drunk. The night male receptionist eventually came up to calm things. Saw an open can of lager from one of the guests but no action taken, despite a no alcohol policy clearly displayed I'm used to hostel stays throughout the world and used to community living but this represents the worst of this type of hospitality
2023년 8월에 1박 숙박함
답변 제공: Mark 님, 2023년 8월 9일
Hi MatthewFirst and foremost, thank you for taking the time to share your valuable feedback with us.We would like to express our apologies that you had a negative experience in our hostel and that we failed to provide an experience you were looking for.Kindly be advised that our team is working on the case and that we have taken note of your mentioned points, and the concerned department has been notified and will follow up accordingly.Your feedback will help us improve our service. If you would like to discuss this further, then please contact us.With kindest regardsThe Crown Team

10/10 - 훌륭해요

Lucas Daniel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 5박 숙박함
답변 제공: Crown Team 님, 2023년 1월 5일
Hi Lucas!Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Crown soon! Warmest regards The Crown Team

10/10 - 훌륭해요

Lucas Daniel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 3박 숙박함
답변 제공: Crown Team 님, 2023년 1월 5일
Hi Lucas! Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Crown soon! Warmest regards The Crown Team

4/10 - 별로예요

Daniel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 2박 숙박함
답변 제공: Crown Team 님, 2022년 12월 28일
Hi Daniel,We would like to express our apologies that you had a negative experience in our hostel and that we failed to provide an experience you were looking for. If you would like to discuss this further, then please contact us. We hope your next stay at The Crown will be a pleasant one and looking forward to welcoming you back again. With kindest regards,The Crown Team

10/10 - 훌륭해요

Jack

2022년 11월에 1박 숙박함
답변 제공: Crown Team 님, 2022년 11월 16일
Hi Jack!Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Crown soon! Warmest regards The Crown Team

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Decent
Decent hostel. Beware of snorers though, bring ear plugs.
2022년 10월에 2박 숙박함
답변 제공: Crown Team 님, 2022년 10월 24일
Hi Daniel!Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. If you wish to discuss your negative experiences further, please feel free to contact us. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Crown! Warmest regards, The Crown Team

4/10 - 별로예요

India

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함
답변 제공: Crown Team 님, 2022년 9월 20일
Hi!First and foremost, thank you for taking the time to share your valuable feedback with us.We would like to express our apologies that you had a negative experience in our hostel and that we failed to provide an experience you were looking for.Kindly be advised that our team is working on the case and that we have taken note of your mentioned points, and the concerned department has been notified and will follow up accordingly.Your feedback will help us improve our service. I hope that your stay was otherwise amazing.If you would like to discuss this further, then please contact us.We hope your next stay at The Crown will be a pleasant one and looking forward to welcoming you back again.With kindest regardsThe Crown Team

8/10 - 좋아요

daniel

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice pub
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Jason

2022년 5월에 1박 숙박함

8/10 - 좋아요

Emilio

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
X
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

ABUBAKAR

2022년 4월에 5박 숙박함

10/10 - 훌륭해요

Jekabs

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you want to drop for a sleep and you have deep sleep like me great and cheap place
2022년 2월에 2박 숙박함

6/10 - 괜찮아요

Ajmal

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was not too good clean it's very dirty place
2021년 9월에 1박 숙박함
답변 제공: Mark 님, 2021년 10월 21일
Hi Ajmal First and foremost, thank you for taking the time to share your valuable feedback with us. We would like to express our apologies that you had a negative experience in our hostel and that we failed to provide an experience you were looking for. Kindly be advised that our team is working on the case and that we have taken note of your mentioned points, and the concerned department has been notified and will follow up accordingly. Your feedback will help us improve our service. I hope that your stay was otherwise amazing. Allow me to kindly invite you to contact me personally to discuss this with you further on luigi@publove.co.uk. We hope your next stay at PubLove @ The Crown will be a pleasant one and looking forward to welcoming you back again. With kindest regards The Team at PubLove @ The Crown.

8/10 - 좋아요

실제 이용하신 고객

2019년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
Do not stay in the summer as there is no air conditioning the room was a sweat box and felt a bit dodgy.
2019년 7월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2019년 7월에 6박 숙박함

10/10 - 훌륭해요

charles

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 2박 숙박함

8/10 - 좋아요

Alexandre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Agréable séjour
Très propre et lit confortable. Loin des attraits, mais juste à côté d’un arrêt de bus. Employés très serviables. Pas de climatisation. Je le recommande sans hésiter!
2019년 7월에 3박 숙박함

4/10 - 별로예요

Karl

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Publove - Battersea
Great location. Service was great in the pub below but in the rooms above loud, not great for sleep. Rooms had bed bugs and underneath the beds were not cleaned. I checked out on discovering this (other people had checked out as well or were moved to other rooms)
2019년 6월에 10박 숙박함
답변 제공: Mark 님, 2019년 7월 2일
Hi Karl Thank you for taking the time to review us. I have spoken to the property manager who has now dealt with the issues you have raised. With best wishes

10/10 - 훌륭해요

Steven 님, Crawley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and helpful a great place to stay couldn't possibly find anything wrong
2019년 6월에 1박 숙박함
답변 제공: Mark 님, 2019년 7월 2일
Hi Steven Many thanks for your great review :) We hope to see you again soon. Best wishes

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Got the wrong bed 3 times or someone took Mine and ended up sleeping in somebody’s else’s because refusal of help from the receptionist and personal
2019년 6월에 1박 숙박함
답변 제공: Mark 님, 2019년 7월 2일
Hi Many thanks for taking the time to review us. Please accept my apologies for the confusion with your bed. The property manager has spoken to his team regarding the service you received when staying with us. With best wishes

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태
I didn’t like that the 3 bed room are so little for woman and man together. It was better if the room was only for women or only for men.
2019년 5월에 3박 숙박함
답변 제공: Mark 님, 2019년 7월 2일
Hi Many thanks for taking the time to review us. Best wishes

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 2박 숙박함
답변 제공: Mark 님, 2019년 3월 11일
Hi Many thanks for your great review. We hope to see you again soon :) Best wishes

4/10 - 별로예요

Madrista 님, London

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not best welcome when i arrived Got to the room and it stank of sweaty feet and bo All through the night was constant noise I was lucky to get couple hours sleep at most The bathrooms seemed clean but someone left one in awful mess The only good thing was the bed Sheets were clean and was quite comfy
2018년 11월에 1박 숙박함
답변 제공: Mark 님, 2018년 11월 8일
Hi Thank you for taking the time to review us. I will follow up with the property manager regarding the issues you have raised. With best wishes

8/10 - 좋아요

Paul

좋아요: 직원 및 서비스
2018년 10월에 2박 숙박함
답변 제공: Mark 님, 2018년 10월 10일
Many thanks for your great review. We hope to see you again soon :)

4/10 - 별로예요

Richard

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bed Bug Infestation
I'm really sad to write this review. I've stayed 200+ times at this hostel over the last 4 years and the accomodation, staff and location are fantastic. Even better since the refurbishment, although with a slight increase in price and removal of free breakfast, not as competatively priced as previously. However the real deal breaker has been the on and off Bed Bug infestations that I have had to suffer. On my last stay, they were so bad, I have over 100 bites and had to get a refund and leave early. Easily the itchiest bites I have ever suffered. I feel the Hostel is in denial and failing to fully address the issue. I therefore emplore anyone suffering same to leave a review and hope that the Hostel will be fully treated and get back to offering great accomodation.
2018년 7월에 1박 숙박함
답변 제공: Mark 님, 2018년 10월 10일
Hi Richard Thank you for taking the time to review us. Having spoken to the property manager it does appear that there was an issue but pest control have now attend and treated the rooms in question. As a regular guest I do hope this does not deter you from staying with us again in the near future. With best wishes

2/10 - 너무 별로예요

Alessandro

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff was terrible, I had a problem with one of the guest in the room because he was drunk and under drugs effected, I asked the staff to change my place to another bed or room they refused to help me them I had to leave the place 2am for my own security
2018년 9월에 1박 숙박함
답변 제공: Mark 님, 2018년 10월 10일
Hi Alessandro Thank you for taking the time to review us. Please accept my apologies for the service you experienced. I have spoken to the property manager and addressed this with her team. I do hope this won't deter you in staying with us again in the near future. With best wishes

4/10 - 별로예요

yuri 님, aosta

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
ho preso un last minute
hotel o meglio ostello caro per cio' che offre. Dove si dorme l 'aria è rarefatta poichè ci sono 12 letti e non c'è il ricambio dell'aria. Necessiterebbe di un semplice impianto di ventilazione meccanica controllata, come in tutti i nostri hotel in Italia Posizione buona, nel completo sufficiente
2018년 9월에 1박 숙박함
답변 제공: Mark 님, 2018년 10월 10일
Hi Yuri Many thanks for taking the time to review us. We are indeed a hostel and unfortunately planning regulations prohibit us from installing air conditioning. With best wishes

8/10 - 좋아요

실제 이용하신 고객

A fine cheap stay
For the price and my needs, this worked out for me. Pub downstairs was fine. free evening and night parking in streets close by
2018년 9월에 1박 숙박함
답변 제공: Mark 님, 2018년 10월 10일
Many thanks for your great review. Hope to see you again soon :)

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 2박 숙박함
답변 제공: Mark 님, 2018년 8월 9일
Many thanks for your great review. We hope to see you again soon :)

8/10 - 좋아요

Prad 님, London

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 1박 숙박함
답변 제공: Mark 님, 2018년 6월 28일
Thank you for your review. We hope to see you again soon :)

10/10 - 훌륭해요

Prad 님, London

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and very clean. Will stay again.
2018년 6월에 1박 숙박함
답변 제공: Mark 님, 2018년 6월 28일
Thank you for your great review. We hope to see you again soon :)

10/10 - 훌륭해요

Buttigetti 님, Melbourne, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely staff, clean rooms decent bathrooms and nice drinks
2018년 6월에 1박 숙박함
답변 제공: Mark 님, 2018년 6월 28일
Thank you for your great review. We hope to see you again soon :)

8/10 - 좋아요

A

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
London
Ils m'ont demadé de payer sur place alors que le séjour avait déja éte reglé...
2018년 5월에 5박 숙박함
답변 제공: Mark 님, 2018년 6월 28일
Thank you for your great review. We hope to see you again soon :)

8/10 - 좋아요

Tetiana

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 5월에 5박 숙박함
답변 제공: Mark 님, 2018년 5월 30일
Many thanks for your great review. Hope to see you again soon.

4/10 - 별로예요

John 님, Horsham UK

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The guy serving at the bar, put me in the worst bunk (i.e. top furthest from the window). Safety light on all night, room like an oven, 1 inch gap in window opening. If he didn't do it on purpose, I think he needs to experience a hot night for himself.
2018년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 11월에 2박 숙박함
답변 제공: The Crown Team 님, 2018년 1월 12일
Dear Traveler. Thank you for your review and for choosing our hostel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hostel.

6/10 - 괜찮아요

ERRECART

좋아요: 직원 및 서비스
j ai passé 4 jours dans cette auberge. les gens y sont sympathiques le petit déjeuner comprit dans le tarif comprend est correct le petit moins est peut etre la propreté, et aussi trop de lumière dans les chambres pour dormi l' l' auberge est vraiment correct pour le tarif
2017년 11월에 4박 숙박함
답변 제공: The Crown Team 님, 2018년 1월 12일
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 - 훌륭해요

aurel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ok
Allt var Ok. tillmötesgående , smidigt
2017년 7월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2017년 7월에 1박 숙박함

4/10 - 별로예요

Matthew

별로예요: 청결 상태, 객실의 편안함
Alcatraz chic in South London
Quite poor. Room was very sparse, just a 3 tiered bunk - I really felt like a battery chicken - no lockers, no furniture, just a table and a mirror. It felt like the spirit of Charles Dickens was being kept alive. The breakfast was good, but the cramped facilities and problems such as a toilet with no light (that couldn't be used in the evening), soap dispensers being left empty for days and the fact most people in my room slept with their luggage on their beds (because of no lockers) mean I would rate this as one of the poorest hostels I have stayed in. I went with an open mind and wasn't worried about the noise etc (I expect a pub to be lively). £5 to buy a towel was unexpected. The area is ok and the pub seemed very pleasant but a dedicated hostel for a similar price would give a much better service.
2017년 5월에 3박 숙박함

4/10 - 별로예요

jenny

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Helen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
La struttura è in una zona non centrale ma ben collegata dai mezzi. Il pub al di sotto delle camere, molto British, offre piatti gustosi. La colazione gratuita riservata agli ospiti dalle 7 alle 9 è piuttosto scarsa e sicuramente potrebbe essere migliorata. Complessivamente si tratta di un posto tranquillo, abbastanza pulito e confortevole.

4/10 - 별로예요

Aaron

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Kvinde 26 år 님, Danmark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Godt hostel til billig pris
Godt hostel og hyggeligt at man kan hænge ud i baren. Hjælpsomt og flink personale. Ingen sæbe på pige-toilettet, som er en del af pubben. En af nætterne svedte jeg så man kunne se sveden dryppe fra min arm om morgenen, ved ikke om det var pga. dynen eller hvad. Bussen går lige udenfor døren og der er 30 minutter til centrum af London i den.

4/10 - 별로예요

Sara 님, london

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
We found a beg bug from the girl's bed below me. She has been bited from one too.. Hostel staff couldn't too anything "than give a refund as a hostel is fully booked". After one hour calling to places one girl of staff said that shw has arranged a new bed to this girl. Otherwise clean, and pub has warm atmosphere. Staff is also otherwise welcoming.

10/10 - 훌륭해요

Anna

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 객실의 편안함
Enkelt och smidigt för en snabb vistelse
Jag checkade in sent på kvällen. Personalen mycket gästvänlig.