Thank you Mina for this review. Our Courtyard are located on the lower ground floor and they give you access to our lovely terrace which is actually located outside. I am really sorry you were not pleased with the room, as they are usually our most popular for all our guest who want to enjoy some relax on a proper private terrace. I appreciate you loved the location and will definitely share it with the rest of the team. Please come and find us again as we do have Superior and Deluxe rooms upstairs with a normal window and no terrace. Kind Regards Simone Villari Front of House Manager

Thank you for sharing your experience! It’s wonderful to hear that you found the staff friendly, the place clean, comfortable, and quiet. We are happy to know that an early check-in and an upgrade were appreciated, and we are happy our hardworking team managed to have a room available for you early. We know how tiring travel can be.With regards to the service charge, this is a type of gratuity that goes directly towards supporting our dedicated team members, including the housekeeping staff who ensure that your accommodations are impeccably clean and comfortable, the concierge team who assists with your needs and inquiries to make your stay enjoyable, and the front-of-house staff who strive to create a warm and welcoming environment for all our guests.Thank you for playing role in recognising and appreciating the work of our team members. We hope to welcome you back soon.

Thank you for your concise feedback! I’m delighted to hear that you found the hotel to be very nice and appreciated its great location. If you have any other thoughts or need further assistance, feel free to share!(Vielen Dank für Ihr prägnantes Feedback! Ich freue mich zu hören, dass Sie das Hotel sehr schön fanden und die tolle Lage schätzten. Wenn Sie weitere Gedanken haben oder weitere Hilfe benötigen, teilen Sie uns diese gerne mit!

Thank you Peter for a very high score of 4 out of 5. We trust you have enjoyed your stay with us, and we very much look forward to welcoming you back to No. Ten soon.

Dear Howard,Thank you for taking the time to share your feedback regarding your recent stay in our deluxe double room. We truly value your input and apologize for any inconvenience or confusion you experienced during your visit.We understand your expectation for both a bath and a shower in our deluxe rooms, and we apologize for any disappointment caused by the absence of a shower together with a bath tub in your room. However, to clarify, our rooms with both bath tub and walk-in shower are in junior suites. Regarding the additional charge of 11 for housekeeping, we apologize for any misunderstanding. While this charge is discretionary and intended to directly benefit our hardworking housekeeping and front of house staff, we understand your concern about transparency. We will review our procedures to ensure that such charges are communicated more clearly to our guests in the future.We appreciate your patronage and hope that despite these issues, you were able to enjoy your overall stay with us. If there is anything else we can do to address your concerns or enhance your experience, please do not hesitate to contact us directly.Thank you again for your valuable feedback.Warm regards,Jenn - FOH

Dear Andrew,Thank you for your kind feedback! We take great pride in our hotel’s convenient location and our friendly staff who are always ready to assist. Our guests comfort and satisfaction are our top priorities. We look forward to welcoming you back.

Dear Mark,I am really sorry to hear that you did not enjoy your recent stay with us and that you found the experience to be dreadful.We do our best to make sure all guests have a great stay with us, so your feeling of the staff having a poor attitude and not being customer-focused comes as a surprise to me. I hope you have at least enjoyed your complimentary upgrade to our Superior room category.

Dear John,Thank you for a very high score of 5 out of 5. We are delighted to know you enjoyed your stay with us and truly hope to welcome you back to No Ten.Thank you.

Dear Brandon,Thank you for taking the time to give us feedback.The team is consistently working hand in hand to ensure that you have a great stay with us; therefore, comments like this keep us motivated.It was such a pleasure to have hosted your stay in London, and we hope to get a chance to welcome you back soonest.Warmest regards,

Dear Ioannis,Greetings from all of us at No. Ten.It was a pleasure to have hosted your stay in London. Thank you for taking the time to leave us such an amazing review. This warms our hearts, as the whole team is constantly working together to ensure your next stay is even better. We hope to get the privilege of welcoming you back soon.We wish you the very best.

Dear Philippe,Thank you for taking the time to give us feedback. The whole team works hard to give all our guests a beautiful experience, so comments like this encourage us.We look forward to your next stay already.Warmest regards,

Dear Philip,We appreciate you taking the time to give us feedback.The whole team works hard to ensure all our guests have a beautiful experience, so comments like this encourage us.We look forward to your next stay already.Warmest regards,

Dear Tessa,It was a delight to have hosted your recent stay with us.Thank you for taking the time to give us feedback. The team is constantly working together to ensure your next stay is even more beautiful.Best wishes from all of us at No. Ten.

Dear Robert,Thank you for taking time and leaving us a good 3 out of 5 rating. I truly hope to welcome you back to No Ten and making it even more special experience. See you soon?

Dear Sudhakar,We are glad to have hosted your recent stay in London.Thank you for taking the time to share your feedback with us. We look forward to making your next visit even more beautiful.Best wishes from all of us at No. Ten.

Dear Emily,Thank you for a very kind score of 4 out of 5. We value you appreciating our team and strongly believe your next stay will be without any hiccups.

Dear Miriam,It was a pleasure to have hosted your stay in London. We appreciate you taking the time to share your feedback with us. We look forward to making your next stay even more beautiful.Best wishes from all of us at No. Ten.

Dear Joan, Thank you so much for taking the time to provide us with such excellent heartfelt feedback. We are absolutely thrilled you enjoyed your stay with us at No. Ten. We are in absolute agreement at the bountiful offerings our location provides and are thrilled you enjoyed our towels!! We very much look forward to welcoming you back to No. Ten Manchester. Best Regards, Rodrigo PortmanFront of House

We are very sorry to read that your recent stay with us fell below your expectations. We try to do everything within our power to make sure your check in process runs as quickly and efficiently as possibly and am very sorry to read about your experience. It is true that, as we are a boutique hotel and our occupancy fills up room changes may not be available despite always doing our best to accommodate these requests. The service charge is a minimal, standard accommodation charge which is clearly listed on both our website and the registration card that is signed by the guest . This is, however, a discretionary charge and can be taken off should the guest request. We apologize again for any disappointment you may have experienced in your stay. Should you ever decide to come back to stay with us we would jump at the opportunity to welcome you and show you our top tier service. Many thanks, once again, for your valuable input. Best Regards, Rodrigo Portman Front of House

Dear Garrett,Thank you for a good score of 4 out of 5. We are happy to know you had a good stay with us. We truly hope to welcome you back to No Ten again soon, hoping to gain this extra point on your future stay. See you soo?

Dear Hugh,Thank you for a high score of 8 out of 10. We look forward to welcoming you back to No Ten again soon, hoping you will enjoy your stay even more.See you soon?

Dear Simon,Thank you for taking time and reviewing your recent stay with us here at No Ten.We are happy to know that you found our hotel to be lovely place with a great location. Team that we have here is great, thank you for noticing that.The 3% service charge we have goes to all our amazing members of staff and we try to be very clear about that. You can find that information on our website as well as the registration card you sign on check in.We hope to welcome you back to No Ten soon.

Thank you so much for a very kind review. We all really appreciate it and are happy to know you felt good with us. It was pleasure to welcome you both to No Ten and we all look forward to welcoming you back soon.

Dear Billy,Thank you for a very kind review and score of 10 out of 10. It is really nice to hear that you have found our staff to be welcoming and friendly. We hope to see you again soon.

Dear Philip,We are happy to hear that you liked area we're in. We all hope to welcome you back to No Ten soon.

Dear Adam,Thank you for a very high score of 10 out of 10. We hope to welcome you back to No Ten again soon.

Dear Dia,Thank you for a very high score of 10 out of 10. We are happy to know you have enjoyed you stay with us. See you soon?