My first room that was on the first floor had a door with a lock that didn’t work. Spoke to the receptionist who told me it does work, I went back to double check and told him it didn’t, he then came with me and confirmed that the lock did not work. After this I was given a room on the top floor to which I discovered had flies all around the room, bed, furniture etc. along with hairs and a fly under the pillow, a squashed fly on the wall, the room smelt and the window was full of bird droppings and a bit of wood flooring missing out of the floor. I went to reception and explained my issues and was offered a room in the BASEMENT. I declined and asked for a refund, was told there was no manager on site and that I would have to speak to Expedia who were shockingly useless and did nothing. It took a family member calling reception for something to be done (which I am thankful for) was sent to a sister hotel for one of the two days (The Gate Hotel) where the staff were absolutely amazing, in particular Pranav who offered me an extra nights stay as I had no where else to go. All-in-all everything was resolved, I would stay at The Gate Hotel again and can only strongly advise others not to visit The Hyde Hotel.