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Reviews of The LaLit London - Small Luxury Hotel of the World

5 out of 5
The LaLit London - Small Luxury Hotel of the World
181 Tooley Street, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 660 out of 909 reviews" "
Rating 8 - Good. 158 out of 909 reviews" "
Rating 6 - Okay. 48 out of 909 reviews" "
Rating 4 - Poor. 19 out of 909 reviews" "
Rating 2 - Terrible. 24 out of 909 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property, great location, food and service
Stayed 1 night in Apr 2024

10/10 Excellent

ADADIMMA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great. On the first night we were served by Ishwar- found him to be friendly, professional and knowledgeable. He made great recommendations on the various dishes on offer. We also enjoyed the Indian breakfasts, a new experience for us.
Stayed 2 nights in May 2024
Response from The Lalit London on May 21, 2024
Dear Guest, Namaskar!Thank you very much for choosing to stay with us and taking the time to share your experience. It is always a pleasure to receive valuable feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,

10/10 Excellent

Sebastian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorated, Indian-inspired hotel with a lot of personality just a couple of steps away from Tower Bridge.
Stayed 2 nights in May 2024
Response from The Lalit London on May 21, 2024
Dear Guest, Namaskar!Thank you for choosing to stay with us. We are glad that you enjoyed the stay and took out time to give us feedback. We look forward to welcoming you back soon!Kind regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Lalit London on May 21, 2024
Dear Guest, Namaskar!Thank you for choosing to stay with us. We are glad that you enjoyed the stay and took out time to give us feedback. We look forward to welcoming you back soon!Kind regards,

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
In particular i found the staff - at reception and at breakfast - first rate. Friendly and helpful.
Stayed 1 night in May 2024
Response from Shahab on May 15, 2024
Dear Richard,Thank you for taking a moment to share your experience. I am very pleased to hear you enjoyed your stay here with us and that the service met your expectations. Our staff prides themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to see this acknowledged.We look forward to welcoming you again soon!Kind regardsShahab Davarnia, Duty ManagerThe LaLiT London

8/10 Good

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, but more of a very good 4* than 5*, especially having stayed at other small luxury hotel group hotels, which had better service (eg welcome drink) and better decor in the rooms. Overall good stay, with pleasant rooms and good location. Unlimited soft drinks in mini bar a plus.
Stayed 2 nights in May 2024
Response from Shahab on May 15, 2024
Dear Tom,Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it.I am delighted you were impressed with the hotel and that you felt well looked after by our team.I hope it will not be too long before we have the pleasure of welcoming you back!Kind regards,Shahab Davarnia, Duty ManagerThe LaLiT London

10/10 Excellent

Murali

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. They are very accommodative…
Stayed 1 night in May 2024
Response from Shahab on May 8, 2024
Dear Murali,Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it.I am delighted you were impressed with the hotel and that you felt well looked after by our team.I hope it will not be too long before we have the pleasure of welcoming you back!Kind regards,Shahab Davarnia, Duty ManagerThe LaLiT London

10/10 Excellent

Michaela Sayo

Traveled with group
Liked: Staff & service, amenities
I stayed in one of the suites ~ the old headmasters office which had charming wood paneling. The bathtub was amazing and the staff was kind, prompt and helpful. The best Cosy Classroom room is next to the suite. Incredible views of a skyscraper. The extensive Indian breakfast was divine. They served Idli & Uttapam, if you’re a fan and it can mixed with a western breakfast as well. Location was very central with the London Bridge stop 4 minutes walk.
Stayed 2 nights in May 2024
Response from Shahab on May 15, 2024
Dear Michaela,Thank you very much for taking the time to share your feedback regarding your experience at The LaLiT HotelI am pleased to read that you felt well cared for by our fantastic team and had a memorable experience with us.We look forward to welcoming you back to The LaLiT London soon!Kind regards,Shahab Davarnia,Duty Manager

10/10 Excellent

Michaela Sayo

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful suite
Stayed 3 nights in May 2024
Response from Shahab on May 6, 2024
Dear Michaela,Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it.I am delighted you were impressed with the hotel and that you felt well looked after by our team.I hope it will not be too long before we have the pleasure of welcoming you back!Kind regards,Shahab Davarnia, Duty ManagerThe LaLiT London

10/10 Excellent

Christopher

Liked: Amenities, property conditions & facilities
Great stay and value
Stayed 2 nights in Apr 2024
Response from Shahab on May 3, 2024
Dear Guest, Thank you for choosing to stay with us. We are glad that you enjoyed the stay and took out time to give us feedback. We look forward to welcoming you back soon!Kind regards,Shahab Davarnia, Duty ManagerThe Lalit London

10/10 Excellent

Teresa

Traveled with partner
Liked: Amenities, property conditions & facilities
Lovely room, lots of space. Comfortable bed and the shower was fantastic
Stayed 2 nights in Apr 2024
Response from The Lalit London on Apr 29, 2024
Dear Guest, Namaskar!Thank you very much for choosing to stay with us and taking the time to share your experience. It is always a pleasure to receive valuable feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,

10/10 Excellent

Monique

Absolutely beautiful building the decor is fabulous. The communal spaces are lovely and spacious. My room was small but everything I needed was there. The bathroom is gorgeous. The staff are very friendly and informative. Very close to Tower bridge the location is convenient and historic. I can’t wait to stay there again.
Stayed 2 nights in Apr 2024
Response from The Lalit London on Apr 29, 2024
Dear Guest, Namaskar!Thank you very much for choosing to stay with us and taking the time to share your experience. It is always a pleasure to receive valuable feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uniquely styled and well renovated hotel. Rooms have high ceilings and large windows, bathrooms have nice showers and bidet heated seat toilets. Unfortunately we didn't get to try the restaurant as we had other plans but it looks nice.
Stayed 1 night in Apr 2024
Response from The Lalit London on Apr 29, 2024
Dear Guest, Namaskar!Thank you very much for choosing to stay with us and taking the time to share your experience. It is always a pleasure to receive valuable feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,

10/10 Excellent

one

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel features heated toilet seat, floors and mirror.
Stayed 1 night in Apr 2024
Response from Shahab on Apr 26, 2024
Dear One, Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it. I am delighted you were impressed with the hotel and that you felt well looked after by our team.I hope it will not be too long before we have the pleasure of welcoming you back!Kind regards, Shahab Davarnia, Duty Manager The LaLiT London

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 1 night in Apr 2024
Response from Shahab on Apr 20, 2024
Dear Cathy,Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it.I am delighted you were impressed with the hotel and that you felt well looked after by our team.I hope it will not be too long before we have the pleasure of welcoming you back!Kind regards,Shahab Davarnia, Duty ManagerThe LaLiT London

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at the hotel. All the staff were very welcoming and friendly. The hotel was clean and modern, and the rooms were very comfortable with every amenities included. An extra benefit was having a free fridge with drinks and snacks in.
Stayed 1 night in Apr 2024
Response from Shahab on Apr 20, 2024
Dear Lisa, Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it. I am delighted you were impressed with the hotel and that you felt well looked after by our team. I hope it will not be too long before we have the pleasure of welcoming you back! Kind regards, Shahab Davarnia, Duty Manager The LaLiT London

10/10 Excellent

Irene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has an outstanding location minutes walk from Tower Bridge & Tower of London. It is a 10 minute walk from London Bridge train station. The staff at the hotel are outstanding & work tirelessly to insure you have everything you need. The hotel is very quiet and rooms are well equipped including an in room mini bar that is stocked free of charge daily. We had a Sr. Classroom which was very modernly appointed. The facility is very clean and well taken care of. Many restaurants to choose from nearby. I would highly recommend staying here, you won’t be disappointed.
Stayed 4 nights in Apr 2024
Response from Shahab on Apr 17, 2024
Dear Guest.Thank you for your feedback on our service at the LaLiT Hotel. I appreciate you taking the time to write your review. It’s always pleasing to receive great feedback from our valued guests. Thank you for sharing your experience and we hope to see you again at the LaLiT Hotel on your future stay in our great city. Kind Regards,Shahab Davarnia,Duty Manager The LaLiT Hotel

8/10 Good

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in a great location with large rooms
Stayed 1 night in Mar 2024
Response from Shahab on Apr 17, 2024
Dear Guest.Thank you for your feedback on our location and service at the LaLiT Hotel. I appreciate you taking the time to write your review. It’s always pleasing to receive great feedback from our valued guests. Thank you for sharing your experience and we hope to see you again at the LaLiT Hotel on your future stay in our great city. Kind Regards,Shahab Davarnia,Duty Manager The LaLiT Hotel

10/10 Excellent

BALJINDER

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay.. excellent facilities with added touches. Really clean and efficient.. would definitely stay again.
Stayed 2 nights in Apr 2024
Response from Shahab on Apr 17, 2024
Dear Baljinder,Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it.I am delighted you were impressed with the hotel and that you felt well looked after by our team.I hope it will not be too long before we have the pleasure of welcoming you back!Kind regards,Shahab Davarnia, Duty ManagerThe LaLiT London

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Loved the Indian restaurant on site
Stayed 2 nights in Apr 2024
Response from Shahab on Apr 16, 2024
Dear Guest,Thank you for taking a moment to share your experience. I am very pleased to hear you enjoyed your stay here with us and that the service met your expectations. Our staff prides themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to see this acknowledged.We look forward to welcoming you back soon!Kind regardsShahab Davarnia, Duty ManagerThe LaLiT London

10/10 Excellent

Atul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great overall, good for families. Room was big and staff was great.
Stayed 3 nights in Apr 2024
Response from The Lalit London on Apr 15, 2024
Dear Guest, Namaskar!Thank you for choosing to stay with us. We are glad that you enjoyed the stay and took out time to give us feedback. We look forward to welcoming you back soon!Kind regards,

10/10 Excellent

Juan Carlos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fancy place and great staff
Stayed 1 night in Apr 2024
Response from Shivani Bisht on Apr 11, 2024
Dear Juan, Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it. I am delighted you were impressed with the hotel and that you felt well looked after by our team. I hope it will not be too long before we have the pleasure of welcoming you back! Kind regards, Shivani Bisht, Duty Manager The LaLiT London

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 4 nights in Apr 2024
Response from Shahab on Apr 9, 2024
Dear Juan,Thank you for taking a moment to share your experience. I am very pleased to hear you enjoyed your stay here with us and that the service met your expectations. Our staff prides themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to see this acknowledged.We look forward to welcoming you again soon!Kind regards,Shahab Davarnia, Duty ManagerThe LaLiT London

10/10 Excellent

Leslie A.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shahab on Apr 10, 2024
Dear Leslie,Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it.I am delighted you were impressed with the hotel and that you felt well looked after by our team.I hope it will not be too long before we have the pleasure of welcoming you back!Kind regards,Shahab Davarnia, Duty ManagerThe LaLiT London

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful ‘individual’ hotel 10mins walk from tower bridge station. Had a perfect night’s sleep- room was very quiet and comfortable. Free mini bar that can be restocked is a great bonus for a London hotel. The only problem we had was the lights kept going off ( room 311). Just before going to bed we couldn’t get them to come back on so just used a phone torch and went to sleep. Would have like a few more bathroom amenities ie. Shower gel and hand towels. Communal areas of the hotel are beautiful and v characterful.
Stayed 1 night in Apr 2024
Response from Binh-Minh on Apr 8, 2024
Dear Julie, Namaskar!Thank you for choosing to stay with us and giving us an opportunity to serve you. The points you have highlighted in your feedback will be shared with the concerned department. We look forward to welcoming you back soon!Kind regards,

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, delicious breakfast, super service, great location.
Stayed 1 night in Apr 2024
Response from Shahab on Apr 5, 2024
Dear Naomi,Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it.I am delighted you were impressed with the hotel and that you felt well looked after by our team.I hope it will not be too long before we have the pleasure of welcoming you back!Kind regards,Shahab Davarnia, Duty ManagerThe LaLiT London

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with great staff, very helpful and friendly.
Stayed 1 night in Mar 2024
Response from Shahab on Apr 2, 2024
Dear David,Thank you for taking a moment to share your experience. I am very pleased to hear you enjoyed your stay here with us and that the service met your expectations. Our staff prides themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to see this acknowledged.We look forward to welcoming you again soon!Kind regards,Shahab Davarnia, Duty ManagerThe LaLiT London

10/10 Excellent

Rahul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique, boutique hotel in an old school building. Indian themed decor, friendly staff and amazing central location. 10 min walk to London Bridge station connects you to rail and underground. River front is 2 min walk and is rewarded with great views of Tower of London, Tower bridge. Walk to Tower Bridge. Taking tube from Heathrow required changing lines to get here. Restaurant closes at 10 pm with last orders at 9:30 pm. Food was excellent.
Stayed 1 night in Mar 2024
Response from Shahab on Apr 2, 2024
Dear Rahul,Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it.I am delighted you were impressed with the hotel and that you felt well looked after by our team.I hope it will not be too long before we have the pleasure of welcoming you back!Kind regards,Shahab Davarnia, Duty ManagerThe LaLiT London

8/10 Good

Tracey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel staff really helpful and polite
Stayed 1 night in Mar 2024
Response from Shahab on Mar 29, 2024
Dear Tracey,Thank you for taking a moment to share your experience. I am very pleased to hear you enjoyed your stay here with us and that the service met your expectations. Our staff prides themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to see this acknowledged.We look forward to welcoming you again soon!Kind regardsShahab Davarnia, Duty ManagerThe LaLiT London

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel felt relaxed and quiet despite being in a busy area of London round the corner from Tower Bridge. Highly recommended. Wish we could have stayed longer. We will return.
Stayed 1 night in Mar 2024
Response from Guest Relations. on Mar 25, 2024
Dear Sue, Namaskar!Thank you for choosing to stay with us. We are glad that you enjoyed the stay and took out time to give us feedback. We look forward to welcoming you back soon!Kind regards,

10/10 Excellent

Giles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from the first member of staff we met who was standing in the lobby area between the hotel and restaurant, who was blunt/bordering rude, every other person we dealt with was incredibly nice, friendly and helpful. The room was superb, spotlessly clean and stocked with complimentary drinks and snacks. The location is ideal for many tourist attractions with plenty of lovely restaurants nearby too.
Stayed 1 night in Mar 2024
Response from Shahab on Mar 22, 2024
Dear Giles,Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it.I am delighted you were impressed with the hotel and that you felt well looked after by our team. Please notewe have spoken with our Team member to ensure our guidelines are in place to prevent the same issue from occurring in the future. We are constantly working to improve the level of service, and your feedback is very helpful in this matterI hope it will not be too long before we have the pleasure of welcoming you back!Kind regards,Shahab Davarnia, Duty ManagerThe LaLiT London

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Shahab on Mar 20, 2024
Dear Kate, Thank you very much for taking the time to share your feedback regarding your experience at The LaLiT Hotel. I am pleased to read that you felt well cared for by our fantastic team and had a memorable experience with us. We look forward to welcoming you back to The LaLiT Hotel soon!King Regards, Shahab Davarnia, Duty Manager The LaLiT London

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shahab on Mar 19, 2024
Dear Alex, Thank you very much for taking the time to share your feedback regarding your experience at The LaLiT Hotel. I am pleased to read that you felt well cared for by our fantastic team and had a memorable experience with us. We look forward to welcoming you back to The LaLiT Hotel soon! King Regards, Shahab Davarnia, Duty ManagerThe LaLiT London

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shahab on Mar 19, 2024
Dear Fiona,, Thank you very much for taking the time to share your feedback regarding your experience at The LaLiT Hotel. I am pleased to read that you felt well cared for by our fantastic team and had a memorable experience with us. We look forward to welcoming you back to The LaLiT Hotel soon!King Regards, Shahab Davarnia, Duty Manager The LaLiT London

10/10 Excellent

Raj

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very attentive. Highly recommend!!!
Stayed 1 night in Mar 2024
Response from Guest Relations. on Mar 17, 2024
Dear Guest, Namaskar!Thank you for choosing to stay with us. We are glad that you enjoyed the stay and took out time to give us feedback. We look forward to welcoming you back soon!Kind regards,

10/10 Excellent

Prakash D

Stayed 2 nights in Mar 2024
Response from Shahab on Apr 5, 2024
Dear Prakash,Thank you very much for taking the time to share your feedback regarding your experience at The LaLiT Hotel.I am pleased to read that you felt well cared for by our fantastic team and had a memorable experience with us.We look forward to welcoming you back to The LaLiT Hotel soon!Kind regards,Shahab Davarnia, Duty ManagerThe LaLiT London

10/10 Excellent

Kai Ho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LaLit is a top notch hotel, i loved their service and their room service dining was amazing.
Stayed 2 nights in Mar 2024
Response from The Lalit on Mar 14, 2024
Dear Guest, Namaskar!Thank you very much for choosing to stay with us and taking the time to share your experience. It is always a pleasure to receive valuable feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,

6/10 Okay

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property is nice any the staff are very friendly. I was disappointed that the spa had been removed and thought car parking charge was expensive. In addition the lighting in the room poor and not good for make up application. The bathroom however very nice with some nice touches like heated toilet and large shower. Would not consider this to be 5 star however
Stayed 2 nights in Mar 2024
Response from The Lalit on Mar 14, 2024
Dear Guest, Namaskar!Thank you for choosing to stay with us and giving us an opportunity to serve you. The points you have highlighted in your feedback will be shared with the concerned department. We look forward to welcoming you back soon!Kind regards,

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has to be the best value hotel in London. Nothing we have seen came close. To have such a nice place in that location for that price is quite remarkable.
Stayed 1 night in Mar 2024
Response from Shahab on Mar 5, 2024
Dear Sean,Thank you for taking a moment to share your experience. I am very pleased to hear you enjoyed your stay here with us and that the service met your expectations. Our staff prides themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to see this acknowledged.We look forward to welcoming you again soon!Kind regards,Shahab Davarnia, Duty ManagerThe LaLiT London

10/10 Excellent

Anna, Colchester

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Mar 2024
Response from Shahab on Mar 5, 2024
Dear Anna,Thank you for taking a moment to share your experience. I am very pleased to hear you enjoyed your stay here with us and that the service met your expectations. Our staff prides themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to see this acknowledged.We look forward to welcoming you again soon!Kind regards,Shahab Davarnia, Duty ManagerThe LaLiT London

2/10 Terrible

Nur

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly , they charged me extra £100 not sure why as the amount does match the invoice they provided me. Secondly the WiFi does not work, horrible connection. Thirdly, the aircon was making weird noises and hardly worked. We had a dialogue issue with the staff although we were both speaking in English! I don’t know how they got five stars with these facilities and I am pretty sure their reviews must be fake.
Response from Shahab on Mar 2, 2024
Dear Guest,Thank You for finding the time to share your thoughts on your recent stay with us.At the LaLiT Hotel, we pride ourselves on giving the best guest experience possible.It is disappointing to hear that your recent stay with us did not live up to these expectations.Please Note the 100 pounds was a security deposit. Which was released the day you checked out. We inform this to all our guest during check-in. its a Standard procedure that is followed by Majority of hotels in the UK.Please rest assured your comments will be addressed with the Concerned department to prevent this scenario from repeating in the future.Kind RegardsShahab Davarnia, Duty ManagerThe LaLiT London

10/10 Excellent

Gonzalo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a nice 5 star boutique hotel with professional staff and good rooms... The concierge Fabrice is unique and amazing.
Stayed 6 nights in Feb 2024
Response from Shahab on Feb 20, 2024
Dear Gonzalo,Thank you very much for taking the time to share your feedback regarding your experience at The LaLiT HotelI am pleased to read that you felt well cared for by our fantastic team and had a memorable experience with us.We look forward to welcoming you back to The LaLiT Hotel soon!Kind regards,Shahab Davarnia,Duty Manager

10/10 Excellent

Tendai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Shahab on Feb 20, 2024
Dear Tendai,Thank you very much for taking the time to share your feedback regarding your experience at The LaLiT HotelI am pleased to read that you felt well cared for by our fantastic team and had a memorable experience with us.We look forward to welcoming you back to The LaLiT Hotel soon!Kind regards,Shahab Davarnia,Duty Manager

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Feb 2024
Response from Shahab on Feb 20, 2024
Dear Guest,Thank you for taking the time to share your experience with your recent stay at our hotel. I am very grateful for your feedback and I apologize for all the inconvenience that was caused by the issues you encountered during your stay. Your feedback has been taken with the highest priority and shared with the concerned departmentKind regardsShahab Davarnia, Duty ManagerThe LaLiT London

10/10 Excellent

Marco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the stay and great value for money.
Stayed 1 night in Feb 2024
Response from Shahab on Feb 20, 2024
Dear Marco,Thank you very much for taking the time to share your feedback regarding your experience at The LaLiT HotelI am pleased to read that you felt well cared for by our fantastic team and had a memorable experience with us.We look forward to welcoming you back to The LaLiT Hotel soon!Kind regards,Shahab Davarnia,Duty Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Shahab on Feb 20, 2024
Dear Guest,Thank you very much for taking the time to share your feedback regarding your experience at The LaLiT HotelI am pleased to read that you felt well cared for by our fantastic team and had a memorable experience with us.We look forward to welcoming you back to The LaLiT Hotel soon!Kind regards,Shahab Davarnia,Duty Manager

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my brief stay
Really enjoyed my brief stay here. I love it when hotels think about the customers and provide a great experience.
Stayed 1 night in Feb 2024
Response from Shahab on Feb 13, 2024
Dear Andrew,Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it.I am delighted you were impressed with the hotel and that you felt well looked after by our team.I hope it will not be too long before we have the pleasure of welcoming you back!Kind regards,Shahab Davarnia, Duty ManagerThe LaLiT London

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Shahab on Feb 13, 2024
Dear Vijay,Thank you for taking a moment to share your experience. I am very pleased to hear you enjoyed your stay here with us and that the service met your expectations. Our staff prides themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to see this acknowledged.We look forward to welcoming you again soon!Kind regards,Shahab Davarnia, Duty ManagerThe LaLiT London

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shahab on Feb 13, 2024
Dear Christopher,Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it.I am delighted you were impressed with the hotel and that you felt well looked after by our team.I hope it will not be too long before we have the pleasure of welcoming you back!Kind regards,Shahab Davarnia, Duty ManagerThe LaLiT London

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lalait
From the moment you met the doorman, everything was perfect, the service, the food, the rooms, in fact the whole stay
Stayed 2 nights in Feb 2024
Response from Shahab on Feb 13, 2024
Dear Lyn,Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it.I am delighted you were impressed with the hotel and that you felt well looked after by our team.I hope it will not be too long before we have the pleasure of welcoming you back!Kind regards,Shahab Davarnia, Duty ManagerThe LaLiT London