숙박 시설 정면

몽컬름 피카딜리 타운하우스, 런던 웨스트 엔드 여행 후기

5 out of 5
몽컬름 피카딜리 타운하우스, 런던 웨스트 엔드
65-73 Shaftesbury Avenue, Piccadilly, London, England

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1005개 이용 후기 중 533개" "
평점 8 - 좋아요. 1005개 이용 후기 중 298개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 83개" "
평점 4 - 별로예요. 1005개 이용 후기 중 51개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 40개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Gurdeep 님, 2020년 1월 2일
Dear Guest, Many thanks for taking the time to review your recent visit. We are so pleased to know that you were able to make the most of our excellent location. We hope to welcome you back again to The Piccadilly London West End very soon. Kind Regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 1박 숙박함
답변 제공: Valent F 님, 2018년 10월 10일
Dear Esteemed guest, Many thanks for the 5 star rating on this forum. We hope to have the pleasure welcome you back on your next stay. Kind Regards, Valent Fernandes

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최악의 서비스, 최악의 방
기본적인 서비스가 갖춰지지 않은 호텔. 창문이 없는 방이었고, 심각하게 좁았으며, 세면대의 물은 제대로 빠지지 않았고, 침구에는 얼룩이 묻어있었다. 컴플레인 했음에도 직원은 아무런 도움을 주지 않았다. 미안해하는 시늉만 했으며 정작 문제 해결을 위한 노력은 없었다. 심지어 인도인 매니저는 손님의 말을 중간에 끊으며 자기 변명하기에 바빴고, 여자 프론트 직원은 맡겨둔 짐을 찾으러 12시 이전에 와야 한다고 가르치듯 말했다. 하, 이것 참 내 돈내고 호텔 숙박하면서 얹혀사는 신데렐라가 된 기분이더라!
2017년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호텔 너무 좋았습니다.
소호에 있어서 주변에 맛집도 너무 많고 쇼핑하고 놀기 좋았어요. 무엇보다 뮤지컬 극장들이 너무 많아서 좋았구요. 웰컴드링크로 체크인시 로비에서 와인 주시는데 너무 좋았고, 또 1박임에도 불구하고 룸업그레이드 해주셔서 너무 편하게 쉬었습니다. 베개에 뿌리는 스프레이 같은것도 있고, 객실도 매우 깨끗했습니다. 다시 가도 묵고 싶은 곳입니다.

6/10 - 괜찮아요

Sanghoun

좋아요: 청결 상태, 직원 및 서비스
피카딜리 소호지구 한복판. 놀기 좋음.
위치적으로 여행을위해 매우 좋은 위치로 생각됨. 아침 커피가 맛있는 호텔. 단점은 외부 차량 소음이 좀 크게 들림.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
침대가 매우 편안했고, 방이 넓었습니다. 방안에 비치된 가구나 욕실도 고급스럽고 좋았습니다.

6/10 - 괜찮아요

Ruth

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Oksana Tsaryk 님, 2024년 5월 8일
Dear Ruth,Thank you for your feedback. We appreciate your honesty and value your opinion. We hope to have the opportunity to welcome you back for a better stay in the future.Warm Regards,Oksana Tsaryk Guest Relations Executive

10/10 - 훌륭해요

Rori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: The Piccadilly London West End 님, 2024년 4월 18일
Dear Rori,Thank you so much for your glowing review! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience.We look forward to serving you again in the future!Warm Regards,Oksana TsarykGuest Relations Executive

10/10 - 훌륭해요

Tori

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service from the team at the hotel Great locationand facilities Once again excellent customer service
2024년 4월에 1박 숙박함
답변 제공: Oksana Tsaryk 님, 2024년 5월 8일
Dear Tori,Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our team and that you found our location and facilities to your satisfaction. Providing exceptional customer service is our top priority, and we're delighted that we could meet your expectations once again.We look forward to welcoming you back for another fantastic stay in the future! Kind Regards,Oksana TsarykGuest Relations Executive

6/10 - 괜찮아요

MELINA

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Noisy and small
2024년 4월에 3박 숙박함
답변 제공: The Picacdilly London West End 님, 2024년 4월 14일
Dear Melina,Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations regarding noise levels and room size. Your comfort is important to us, and we'll certainly take your comments into consideration to improve in these areas. We appreciate your input and hope to have the opportunity to better serve you in the future.Kind Regards, Oksana Tsaryk Guest Relations Executive

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I cannot fault this hotel. I arrived for my wife's birthday. We were treated like royalty. Glass of fizz on arrival and they gave us another bottle to celebrate. Staff were super friendly and helpful. I would love you come again.
2024년 4월에 1박 숙박함
답변 제공: The Piccadilly London West End 님, 2024년 4월 12일
Dear Mr Christopher,Thank you so much for your glowing review! We're absolutely delighted to hear that you and your wife had such a fantastic experience during your stay, especially for such a special occasion. It warms our hearts to know that you felt treated like royalty and that our staff went above and beyond to ensure your comfort and enjoyment. We're thrilled that you appreciated the little touches like the glass of fizz upon arrival and the extra bottle to celebrate your wife's birthday. We would be honored to welcome you back anytime, and we'll do everything we can to make your next stay just as wonderful as this one. Thank you for choosing us, and we look forward to seeing you again soon!Warm Regards,Oksana TsarykGuest Relations Executive

4/10 - 별로예요

Michael

2024년 4월에 1박 숙박함
답변 제공: The Piccadilly London West End 님, 2024년 4월 12일
Dear Michael,Thank you for your feedback. We're sorry to hear that your experience fell short of your expectations. Please know that your satisfaction is important to us, and we will work diligently to address these concerns. If you decide to give us another chance in the future, we'll do our best to ensure a more enjoyable stay for you.Sincerely,Oksana TsarykGuest Relations Executive

10/10 - 훌륭해요

Terri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location, situated between theater and Chinatown districts. Very close to Piccadilly Circus and underground. The property was sufficient, the bathroom was tight, I would not have fit into the shower if I was any larger. The concierge had a permanent scowl, not sure we ever saw a smile on his face, all others are friendly and kind.
2024년 4월에 4박 숙박함
답변 제공: The Piccadilly London West End 님, 2024년 4월 12일
Dear Terri,Thank you for sharing your feedback with us. We're thrilled to hear that you found our location to be perfect for exploring the vibrant theater and Chinatown districts, as well as being conveniently close to Piccadilly Circus and the underground. We appreciate your comments regarding our property and will certainly take your feedback about the bathroom size into consideration for future improvements. We apologize if the demeanor of our concierge did not meet your expectations, and we will address this internally to ensure all our staff members provide friendly and welcoming service. We hope to have the opportunity to welcome you back for an even better experience in the future.Warm Regards,Oksana TsarykGuest Relations Executive

8/10 - 좋아요

Ali

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was excellent
2024년 4월에 1박 숙박함
답변 제공: The Piccadilly London West End 님, 2024년 4월 5일
Dear Ali,We're thrilled to hear that you found our location excellent! We strive to provide our guests with the best possible experience, and it's wonderful to know that our convenient location added value to your stay. Thank you for sharing your positive feedback, and we hope to have the pleasure of hosting you again in the future!Warm Regards,Oksana TsarykGuest Relations Executive

8/10 - 좋아요

Armando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Small shower but everything else is nice. City noise at night but location is perfectly located.
2024년 3월에 5박 숙박함
답변 제공: The Piccadilly London West End 님, 2024년 4월 5일
Dear Armando,Thank you for your feedback! We're delighted to hear that you found our location convenient and enjoyed your overall stay. We understand that city noise can sometimes be an issue, and we apologize for any inconvenience it may have caused. We'll certainly take your comments into consideration as we strive to improve our guests' experiences. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Warm Regards,Oksana TsarykGuest Relations Executive

10/10 - 훌륭해요

Linda Jean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: The Picacdilly London West End 님, 2024년 3월 27일
Dear Linda Jean,Thank you for your positive review! We greatly appreciate your feedback and are thrilled to hear that you had a good experience. We look forward to serving you again in the future!Warm Regards,Oksana TsarykGuest Relations Executive

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
2024년 3월에 2박 숙박함
답변 제공: The Piccadilly London West End 님, 2024년 3월 21일
Dear Paul,Thank you so much for taking the time to leave us a review! We're thrilled to hear that you enjoyed our location. We believe that being situated in such a wonderful spot adds to the overall experience of our establishment. We appreciate your feedback and hope to welcome you back again soon! Warm Regards,Oksana TsarykGuest Relations Executive

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a great hotel in a great location! But even better is how great the staff was to my family who arrived very early in the morning of check in. They were able to drop their bags off and when they returned that evening, everything was in the room waiting along with a nice note. Also appreciate that the manager reached out by email day prior to ask if we needed anything. Highly recommend!
2024년 3월에 1박 숙박함
답변 제공: The Picacdilly London West End 님, 2024년 3월 9일
Dear Timothy,Thank you for your wonderful review! We're delighted to hear that you had such a positive experience with us. Providing exceptional service to our guests, especially during special circumstances like early arrivals, is always our top priority. We're thrilled that our team was able to accommodate your family's needs and make your stay memorable. Your kind words about our staff mean a lot to us. We truly appreciate your recommendation and look forward to welcoming you and your family back again soon! Warm Regards,Oksana TsarykGuest Relations Executive

10/10 - 훌륭해요

Teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic property, so close to everything, steps away from Chinatown, Theatre District, Piccadilly Circus and Regent street! Will definitely be back!
2024년 2월에 3박 숙박함
답변 제공: The Piccadilly London West End 님, 2024년 3월 3일
Dear Teresa,Thank you for your fantastic review! We're thrilled to hear that you enjoyed our prime location, just steps away from Chinatown, the Theatre District, Piccadilly Circus, and Regent Street. It's wonderful to know that you had a memorable experience with us.We look forward to welcoming you back on your next visit.Warm Regards,Oksana TsarykGuest Relations Executive

8/10 - 좋아요

Carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the fruit in the room, and fresh fruit at breakfast
2024년 2월에 1박 숙박함
답변 제공: The Piccadilly London West End 님, 2024년 3월 3일
Dear Carol,Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed the fresh fruit amenities in your room and appreciated the selection at breakfast. Our team aims to provide a delightful stay for our guests, and it's rewarding to know that we contributed to your satisfaction.We look forward to the opportunity to welcome you back to The Piccadilly London West End on your next visit to the area.Warm Regards,Oksana TsarykGuest Relations Executive

10/10 - 훌륭해요

Piv

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: The Piccadilly London West End 님, 2024년 2월 28일
Dear Piv,Thank you for your feedback! We're delighted to hear that you had an excellent experience during your stay. Looking forward to welcoming you back soon.Warm Regards,Oksana TsarykGuest Relations Executive

10/10 - 훌륭해요

Trevor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent service was outstanding
2024년 2월에 1박 숙박함
답변 제공: The Piccadilly London West End 님, 2024년 2월 28일
Dear Trevor,Thank you for your wonderful review and for choosing to stay with us! We are thrilled to hear that you found our service to be outstanding. Providing excellent service is our top priority, and we are delighted that we were able to meet your expectations.Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another exceptional experience.Warm Regards,Oksana TsarykGuest Relations Executive

10/10 - 훌륭해요

Sonya

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is charming, clean, accessible to the theatre, Covent Garden, pubs and nearby shopping. Attentive professional staff and very nice breakfast room with great coffee. The rooms are extremely clean and nicely designed. Will definitely return!
2024년 2월에 1박 숙박함
답변 제공: The Piccadilly London West End 님, 2024년 2월 25일
Dear Ms Sonya,Thank you so much for your glowing review! We're thrilled to hear that you found our hotel charming, clean, and conveniently located near the theatre, Covent Garden, pubs, and shopping. Our team works hard to provide attentive and professional service, and we're delighted that you enjoyed our breakfast offerings and the quality of our coffee. It's wonderful to know that you found our rooms exceptionally clean and well-designed. We can't wait to welcome you back on your next visit! Warm Regards,Oksana TsarykGuest Relations Executive

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: The Piccadilly London West End 님, 2024년 2월 25일
Dear Mr Mark,Thank you for taking time to share your experience with us.We are really appreciate your feedback, it's mean a lot for us.Hope will have the opportunity to welcome you back for better experience. Warm Regards,Oksana TsarykGuest Relations Executive

10/10 - 훌륭해요

Michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a wonderful place to stay! Beautiful and exceeded our expectations! Lovely touch for my partners birthday - made it a truly special celebs
2024년 2월에 1박 숙박함
답변 제공: The Piccadilly London West End 님, 2024년 2월 22일
Dear Michelle,Thank you so much for your kind words! We're delighted to hear that you had a wonderful stay with us and that we were able to exceed your expectations. It was our pleasure to help make your partner's birthday special and memorable. We hope to have the opportunity to welcome you back for another fantastic experience in the future!Warm Regards,Oksana TsarykGuest Relations Executive

8/10 - 좋아요

Kenji

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: The Piccadilly London West End 님, 2024년 2월 9일
Dear Kenji ,Thank you for your rating! We're glad to hear that you had a positive experience overall. We value your feedback and hope to have the opportunity to exceed your expectations in the future!Warm Regards,Oksana TsarykGuest Relations Executive

10/10 - 훌륭해요

Clo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: The Piccadilly London West End 님, 2024년 2월 6일
Thank you for your lovely feedback.

10/10 - 훌륭해요

manny

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely amazing staff and hotel great location with China town just across the road lots of theaters pubs and restaurants, soho also couple of mins town the round. Staff were amazing when we arrived over 1 hour early are room was ready for us so checked in early, we were shown to are room and we were also upgraded to a club room but also had a bottle of Prosecco and chocolates for my wifes 40th we only mentioned it was her birthday when making the booking! Can't believe they remembered and dine that for her very thoughtful from the staff!!! Also kept are bags safe when we booked out and went to do more sightseeing for the day. We will definitely be staying again!!! Thank you to all the staff!
2024년 1월에 1박 숙박함
답변 제공: The Piccadilly London West End 님, 2024년 2월 6일
Thank you for your feedback.We are delighted you enjoyed your stay with us, and most importantly that every single member of the team took such great care of you. Thank you also for highlighting our facilities, we hope our little present was enjoyable. I have shared your comments with everyone, and they are absolutely delighted with your comments.On behalf of the entire team, we look forward to welcoming you back in the future. and when you do decide to come again, please do not hesitate to contact our Guest experience team directly, so that they can personally oversee your future visits.Warm Regards,Bianca Luca

10/10 - 훌륭해요

Lisa

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed the boutique feel of this hotel but with the services that you would expect but from a much larger hotel. Staff were attentive, friendly and overall a great stay experience.
2024년 1월에 1박 숙박함
답변 제공: The Piccadilly London West End 님, 2024년 1월 25일
Dear Ms Lisa,Thank you for choosing our hotel and for sharing such positive feedback about your recent stay. We're thrilled to learn that you enjoyed the boutique feel of our hotel combined with the services expected from a larger establishment.Your kind words about our attentive and friendly staff are truly appreciated. Providing a great stay experience for our guests is our top priority, and we're delighted to know that we succeeded during your visit.We look forward to the pleasure of hosting you again whenever your travels bring you our way.Warm regards,Luanne Dias Hotel Manager

10/10 - 훌륭해요

Evans

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel for the theatres
Great hotel location for West End theatres especially Sondiem which is a couple of minutes walk away Very friendly and helpful staff, lovely bedroom and excellent breakfast
2024년 1월에 1박 숙박함
답변 제공: Oksana Tsaryk 님, 2024년 1월 23일
Dear Mr Evans, Thank you for choosing to stay with us and for sharing such positive feedback about your experience. We're delighted to hear that our hotel's location, especially its proximity to West End theatres, was convenient for you. Your kind words about our very friendly and helpful staff, the lovely bedroom, and the excellent breakfast are truly appreciated. Providing a memorable and comfortable experience for our guests is our top priority, and it's wonderful to know that we succeeded during your stay. If you have any specific preferences or requests for your next visit, please feel free to let us know. We look forward to the pleasure of hosting you again whenever your travels bring you our way.Warm Regards,Oksana TsarykGuest Relations Executive

8/10 - 좋아요

Brian

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Der var meget koldt på hele hotellet de første 2 dage, men det blev Ok den sidste dag. Rengøringen var ikke i top.
2024년 1월에 3박 숙박함
답변 제공: Luanne Dias 님, 2024년 1월 23일
Dear Mr Brian, Thank you for taking time to share your valued feedback with us. We appreciate your insights, and we're genuinely sorry to hear about the challenges you experienced during the first two days of your visit. We sincerely apologize for any discomfort caused by the temperature throughout the hotel. Our guests' comfort is of utmost importance, and we will investigate and address this issue promptly to ensure a consistently pleasant environment. Additionally, we regret to hear that the cleaning did not meet your expectations. Your comments are taken seriously, and we will review our cleaning processes to ensure top-notch standards are maintained consistently. Your feedback is invaluable in helping us improve, and we appreciate your understanding. If there are any specific details you would like to share or if you have further concerns, please feel free to contact us. We hope to have the opportunity to welcome you back for an improved and more comfortable stay in the future.Warm Regards,Luanne DiasHotel Manager

10/10 - 훌륭해요

Colin

2024년 1월에 1박 숙박함
답변 제공: Luanne Dias 님, 2024년 1월 23일
Dear Mr Colin, Thank you so much for taking the time to share your positive experience with us. Your satisfaction is our ultimate goal, and we are thrilled that we were able to meet your expectations during your stay. We truly appreciate your support and hope to have the pleasure of hosting you again for another fantastic stay.Warm Regards,Luanne DiasHotel Manager

8/10 - 좋아요

Shail 님, Owatonna

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful location, in the heart of everything and walkable to night life, restaurants, china town, theatres and everything else. Hotel is well staffed and all the employees were wonderful. Rooms in London overall are small, but this hotel designed the rooms and bathrooms to feel spacious. Only issue we had was the Wi-fi did not work in our room and the phone did not work so had to keep going to front desk to request stuff.
2024년 1월에 5박 숙박함
답변 제공: Luanne Dias 님, 2024년 1월 18일
Dear Mr Shail,Thank you very much for taking the time to share your feedback regarding your recent stay with us.I was delighted to read that overall; you enjoyed your stay and that you found the location and service you received from my team excellent.We genuinely value and appreciate your feedback and apologize that your experience was less than perfect in regard to Wi-fi and phone.I hope that your current experience with us has not deterred you from staying with us again. Warm regards,Luanne Dias Hotel Manager

10/10 - 훌륭해요

Vishwanath

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 1월에 2박 숙박함
답변 제공: The Piccadilly London West End 님, 2024년 2월 6일
Thank you for your feedback.It means a lot for us.Have a lovely day ahead.Warms Regards,Bianca Luca

10/10 - 훌륭해요

Marc

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Luanne Dias 님, 2024년 1월 18일
Dear Marc Hollid-Ausset, We sincerely appreciate your recent stay with us. Thank you for choosing The Piccadilly London West End. We trust that your experience was enjoyable and met your expectations. We look forward to welcoming you back for another wonderful visit in the future!Warm regards,Luanne Dias Hotel Manager

10/10 - 훌륭해요

Sarah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing Location
Great hotel, good service and fab location. Thank you
2024년 1월에 1박 숙박함
답변 제공: Luanne Dias 님, 2024년 1월 18일
Dear Sarah Hayles,Thank you very much for writing this nice review about your recent stay The Piccadilly London West End.We are very happy to read that you enjoyed staying in our beautiful and centrally-located Hotel in the heart of London's West End, surrounded by nice restaurants, shops and theatres. We are also delighted to know about your excellent experience with our friendly and helpful Staff.Thank you very much for your review and we very much look forward to your next visit.All the best,Luanne Dias Hotel Manager

10/10 - 훌륭해요

Gabriel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Luanne Dias 님, 2024년 1월 18일
Dear Gabriel Montovanelli, We sincerely appreciate your perfect 10/10 rating! It's fantastic to hear that you had a great experience during your stay. We look forward to welcoming you back for another wonderful visit in the future!Warm regards,Luanne Dias Hotel Manager

10/10 - 훌륭해요

Pamela B

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located in the middle of everything
답변 제공: Luanne Dias 님, 2024년 1월 18일
Dear Pamela B Hall, We appreciate your good review! It's fantastic to know that our location served you well and added convenience to your experience. We're committed to maintaining this prime spot that puts you in the heart of everything. Thank you for choosing us, and we can't wait to welcome you back soon!Warm regards,Luanne Dias Hotel Manager

10/10 - 훌륭해요

Robert 님, Beverly Hills

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a five star review not because the Piccadilly London West End is Claridges or the Dorchester, but because the Piccadilly London West End was immaculately kept and, if LOCATION LOCATION LOCATION mean anything to you, the location is amazing. The hotel is right in the heart of London's West End, three blocks from Piccadilly Circus, one block from Chinatown, and in the heart of Soho with all the wonderful Soho Bars and restaurants in the blocks DIRECTLY behind the hotel, along with West End Theatres. Furthermore, the price was great (via Expedia) and although the room I selected was very small (which I knew going in so I'm not complaining about it), but despite being a small room every surface in the room was new, clean, and even the carpet was new. The hotel is very well maintained. And my room had fresh fruit. The mattress was excellent and the mattress and bed lines were top of the line. Although I think most rooms have windows, mine didn't (hence---it was very quiet!). Walking out of the hotel there was no need to take an Uber or a taxi to leave for an interesting restaurant or bar as I had hundreds of choices within blocks. And if I wanted the Tube, Piccadilly Circus was just blocks away. The front desk staff was very nice and always smiling and there were even newspapers in the lobby. Although I didn't have the buffet breakfast in the small ground level restaurant (not in a basement like some hotels), it looked good and included smoked salmon (whic
2023년 12월에 1박 숙박함
답변 제공: The Piccadilly London West End 님, 2024년 1월 8일
Dear Robert,Thank you for taking the time to share your positive experience at Piccadilly London West End. We truly appreciate your kind words and are delighted to hear that you enjoyed our prime location, spotless facilities, and attentive staff.Your feedback is invaluable to us, and we are committed to maintaining the high standards you have praised. Regarding your mention of the small room, we are exploring ways to enhance the comfort of our more compact accommodations while preserving the value that our guests appreciate. We are confident that next time we can find a perfect layout and size to suit you. Our rooms tend to have different layouts and varying sizes due to the shape of our building. We can normally show our guests some options, however, I am sorry we were not able to do so on this occasion.We're thrilled to know you found the room cleanliness, quality of amenities, and the convenient location to be highlights of your stay. Your mention of the breakfast is noted, and we'll continue to ensure a delightful dining experience for our guests.We look forward to welcoming you back for another exceptional stay, and please feel free to share any additional suggestions you may have.Best Regards,Tarun BhandariHotel Manager

10/10 - 훌륭해요

Trevor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a really great boutique hotel. It is in an older style building so the rooms are not large. However, they are well equipped and the position is excellent - two minutes walk to Piccadilly Circus. What makes this little place exceptional is the staff. They are truly fantastic and very helpful. Anything we asked for was provided with a smile. They even gave us a Christmas stocking on Christmas Day! One small tip. If you are a person 'of size' you should probably ask for an accessible room. The opening to the shower in our room was quite a tight fit. The shower was fine and a good size was I got in!
2023년 12월에 6박 숙박함
답변 제공: The Piccadilly London West End 님, 2024년 2월 6일
Thank you for your lovely feedback, I am pleased to hear we provided you with great service.We do endeavour to make our guests feel welcome and your comments keep us motivated to do so with enthusiasm.We hope that you will choose to stay with us once again.Warms Regards,Bianca Luca

10/10 - 훌륭해요

M

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night stay
Beautiful hotel and wonderful friendly staff. Excellent position in central London
2023년 12월에 1박 숙박함
답변 제공: The Piccadilly West End 님, 2023년 12월 31일
Dear M,Thank you for taking the time to write us such a wonderful review. We're thrilled that hotel staff offered a friendly and efficient service which made a positive impression on you. They work hard to make sure every guest has a wonderful experience and it’s great to hear that hotel team was outstanding! We strive to offer exceptional service and it is truly rewarding to hear that we have achieved this. We are looking forward to welcoming you back for another pleasant stay in the near future.Warm Regards,Tarun BhandariHotel Manager

8/10 - 좋아요

Daryl

2023년 12월에 1박 숙박함
답변 제공: The Piccadilly London West end 님, 2023년 12월 19일
Dear Daryl,Thank you so much for your positive rating for your recent visit to The Piccadilly West End. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. We hope that we will have the pleasure of welcoming you back soon!Kind regards,Tarun BhandariHotel Manager

10/10 - 훌륭해요

Ray

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: The Piccadilly London West end 님, 2023년 12월 19일
Dear Ray,Thank you so much for your positive rating for your recent visit to The Piccadilly West End. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. We hope that we will have the pleasure of welcoming you back soon!Kind regards,Tarun BhandariHotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Nice and cleam but small
Nice and clean but very small hallways and rooms.
2023년 11월에 3박 숙박함
답변 제공: The Piccadilly West End 님, 2023년 12월 18일
Dear valued guest,3.Thank you for acknowledging the cleanliness of our hotel. We appreciate your feedback regarding the size of hallways and rooms. To address this concern, we are actively exploring design enhancements and space optimization strategies. Our aim is to create a more spacious and comfortable environment for our guests while maintaining the high cleanliness standards you've experienced. We value your input and hope to welcome you back for an improved stay in the future.Kind regards,Tarun BhandariHotel Manager

8/10 - 좋아요

Paul

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: The Piccadilly West End 님, 2023년 12월 10일
Dear Paul,Thank you so much for your positive rating for your recent visit to The Piccadilly West End. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. We hope that we will have the pleasure of welcoming you back soon!Kind regards,Tarun BhandariHotel Manager

8/10 - 좋아요

Ray

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel in a superb location.
This hotel has wonderful attentive staff, the rooms are a little small but fine for a couples overnight stay. Everything else was modern and clean but the serious downfall was the small bed which was unacceptable and resulted in a very poor nights sleep. Bed sizes were not quoted in the website.
2023년 12월에 1박 숙박함
답변 제공: The Piccadilly West End 님, 2023년 12월 11일
Dear Ray,Thank you for choosing our hotel and for sharing your valuable feedback. We're pleased to hear that you found our staff attentive and appreciated the modern and clean aspects of our accommodations.However, we sincerely apologize for any inconvenience caused by the size of the bed, which impacted the quality of your sleep. We understand the importance of a comfortable night's rest, and we regret that we fell short of your expectations in this regard.To address this concern, we will take immediate steps to update our website to include detailed information about bed sizes, ensuring that future guests can make well-informed decisions when booking their stay.Your feedback is important to our improvement efforts, and we appreciate your understanding as we work towards providing a more comfortable experience for our guests. If there are any other details or preferences you'd like us to consider for your future stays, please feel free to share them.Thank you once again for your insights, and we hope to have the opportunity to welcome you back for an improved experience in the future.Best Regards,Tarun BhandariHotel Manager

2/10 - 너무 별로예요

Laura 님, San Jose

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
To start with, the pictures on Expedia are very deceptive. they are not from this property, they are from the Piccadilly, not the Piccadilly on the west end. The room was small and had a lot wrong with it. The toilet would not stop running, the shower stall had a loud squeaky door, and the light switches were strange, and you had to cycle through a lot to get the setting you wanted. The staff was very rude. I was told when I checked in that the fitness center was open 24 X7 and the desk would open it whenever you needed. The first time I asked I was told, no it is only open from 6am-9pm. The housekeeping was not good. They came in without asking after I specifically asked them not to, and to leave towels and toilet paper at the door because my daughter was sick. The maid walked in on her in the bathroom. I never did get the towels or toilet paper. I had to go to the front desk and ask repeatedly. The location is great, but the lobby is small, cramped, and the elevator is slow and very loud and lurches. I feel like this was a bait and switch. Expedia offered this as part of a package with my flight, which is the only reason I booked it. I was very much mislead by the hotel and by Expedia. Do not stay here!
2023년 11월에 6박 숙박함
답변 제공: The Piccadilly West End 님, 2023년 12월 4일
Dear Laura,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the inconveniences you experienced, and we appreciate your honest input. Your concerns are taken seriously, and we are committed to addressing each issue to ensure an improved experience for our guests.* We regret any confusion caused by the imagery on Expedia. We will collaborate with our booking partners to ensure that accurate photos are displayed, providing a transparent view of our accommodations.* It is disappointing to learn about the issues with the room, including the toilet, shower door, and light switches. Our maintenance team will promptly address these concerns to enhance the overall quality of our accommodations.* We are genuinely sorry to hear that our staff did not meet the expected standard of hospitality. Rest assured, we will conduct additional training to reinforce the importance of courteous and helpful interactions with our guests.* We apologize for the miscommunication regarding the fitness centre hours. We will work on improving communication and ensuring accurate information is provided to our guests.* We deeply regret the oversight in housekeeping and the inconvenience it caused. We will reinforce our communication protocols to prevent such incidents in the future and prioritize guest requests promptly.* We acknowledge your observations about the lobby and elevator. We are exploring options to enhance these areas for a more comfortable and efficient guest experience.Your feedback is invaluable, and we are committed to making the necessary improvements. We understand the importance of trust and transparency, and we apologize for any miscommunication. Thank you for bringing these matters to our attention. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Best Regards,Tarun BhandariHotel Manager

10/10 - 훌륭해요

OMAR

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service v was great
2023년 11월에 2박 숙박함
답변 제공: The Piccadilly West End 님, 2023년 12월 4일
Dear Omar,I appreciate your positive feedback on our service. It's rewarding to know that your experience was enjoyable. If you have any suggestions for further enhancements or specific aspects you'd like to highlight, feel free to share. We look forward to welcoming you again for another outstanding stay.Best regards,Tarun Bhandari Hotel Manager

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My wife & I are 68 and 65 year old Americans. We stayed in a Club Room with Continental Breakfast for 6 nights. We enjoyed our stay in the hotel. The staff was very friendly and helpful. Breakfast was good quality with choices of eggs, meats, cereals, fruit, bread/pastries. Our room was ready early which allowed for check-in several hours in advance of the stated 2pm check-in. There was a fruit basket and complimentary bottled water in the room. The hotel is centrally located allowing you to walk to many locations (theater, shopping, British Museum, Trafalgar Square, National Gallery, etc.) The closest that I have to a complaint is that there is no grab bar in the shower. It was a very big step in and out of the tub to bathe. My wife (5'2") and I (5'10") both had to hold onto the door jam of the bathroom to be sure that we exited safely. Younger guests probably won't have the same concern, but adding a grab bar should be considered.
2023년 11월에 6박 숙박함
답변 제공: Guest Experience 님, 2023년 11월 27일
Dear Michael,Thank you for sharing your detailed feedback about your recent 6-night stay with us. We're thrilled to hear that you enjoyed your stay in the Club Room with Continental Breakfast.It's wonderful to know that you found the staff very friendly and helpful, and that the breakfast offered good quality with a variety of choices. We appreciate your positive comments about the early room availability, the fruit basket, and complimentary bottled water.Your insights regarding the need for a grab bar in the shower are valuable, and we appreciate you bringing it to our attention. We'll certainly take this into consideration for future improvements.We're delighted that the central location of the hotel allowed you to explore many attractions on foot, making your stay convenient and enjoyable.Your feedback is valuable to us, and we look forward to the opportunity to host you again in the future.Warm regards,Tarun BhandariHotel Manager