Signature Suite | Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Reviews of The Trafalgar St. James London, Curio Collection by Hilton

5 out of 5
The Trafalgar St. James London, Curio Collection by Hilton
2 Spring Gardens, Trafalgar Square, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 760 out of 1001 reviews" "
Rating 8 - Good. 189 out of 1001 reviews" "
Rating 6 - Okay. 24 out of 1001 reviews" "
Rating 4 - Poor. 15 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gwen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location!
Stayed 4 nights in May 2024
Response from Lidia Camacho, Guest Relations Manager on May 23, 2024
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,

10/10 Excellent

St. Clare

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel that was undergoing renovation. Room was on the 1st floor but was quiet despite the ongoing renovations. Beautiful and spacious room. Service was first rate: complimentary water and soda was replenished upon request and room was always cleaned by the time we returned. Close to everything! Would stay again in the future to see the result of the renovations.
Stayed 4 nights in Apr 2024
Response from Lidia Camacho, Guest Relations Manager on May 24, 2024
Dear St Clare,Thank you for leaving such a fantastic review of your recent stay at the Trafalgar St. James! We're delighted to hear that you enjoyed your time with us, especially considering the ongoing renovations.We appreciate you highlighting the beautiful and spacious room on the first floor, and we're glad it remained quiet despite the construction. It's wonderful to know our first-rate service made a positive impact – complimentary water and soda being replenished and the room being consistently cleaned are all part of our commitment to your comfort.The hotel's central location is a major advantage, and we're thrilled it was convenient for your explorations.We're so glad you'd consider returning to experience the completed renovations! We're working hard to create an even more comfortable and luxurious space for our guests. In the meantime, we hope to welcome you back soon!Sincerely,

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Beautiful hotel! Rooftop restaurant is nice and convenient but not too many choices in the menu and room service. Our food was delicious. Some construction is going on but not a concern. Room Is heavily perfumed and there is no option to open a window. Centrally located. Nice hotel but small.
Stayed 1 night in May 2024
Response from Lidia Camacho, Guest Relations Manager on May 24, 2024
Dear Joanne,Thank you for taking the time to share your feedback about your recent stay at the Trafalgar St. James! We're thrilled to hear you had a positive experience overall, especially regarding our fantastic staff and the beautiful hotel itself.We appreciate you mentioning the convenience of the rooftop restaurant, and we're happy to hear you enjoyed the delicious food. We understand your feedback about the menu options, and we'll certainly take that into consideration as we review our offerings.We apologize for any inconvenience caused by the ongoing construction in the lobby area. We're working hard to expand the space and create a more comfortable environment, and we expect the renovations to be completed soon.We appreciate you understanding that the lack of openable windows is due to the building's design. However, your feedback about the strong room perfume is valuable. We'll investigate ways to offer fragrance-free options for future guests who may have sensitivities.Thank you again for choosing the Trafalgar St. James. We're glad you enjoyed the central location and the overall experience despite the minor drawbacks. We hope to welcome you back again once the renovations are complete and we can offer an even better stay.Sincerely,

8/10 Good

Sally

Liked: Cleanliness, staff & service
Close to central London
Stayed 2 nights in Apr 2024
Response from Lidia Camacho, Guest Relations Manager on May 23, 2024
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,

10/10 Excellent

Fen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Terrific location. Five stars all around!
Stayed 4 nights in Apr 2024
Response from Lidia Camacho, Guest Relations Manager on May 23, 2024
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,

10/10 Excellent

Boris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location walkable to Buckingham Palace
Stayed 6 nights in Apr 2024
Response from Lidia Camacho, Guest Relations Manager on May 23, 2024
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,

10/10 Excellent

Jacki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love their roof top patio! Clean rooms, great breakfast, friendly staff and close to a lot of the sites.
Stayed 4 nights in Apr 2024
Response from Lidia Camacho, Guest Relations Manager on May 23, 2024
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Trafalgar St. James for 4 nights in April. I will 10/10 recommend and will stay here again. The hotel is well maintained, the location is perfect for convenience and location in the city. Most places are walkable or a quick Uber or taxi ride. The staff are very friendly and helpful. The rooms are clean and sizeable, the beds were comfortable and a well stocked mini bar. Management did a wonderful job communicating about the events going on outside the hotel in Trafalgar Square to avoid commuting delays. I am very pleased with my experience and stay here.
Stayed 4 nights in Apr 2024
Response from Lidia Camacho, Guest Relations Manager on May 24, 2024
Dear Nicole, Thank you so much for taking the time to leave such a fantastic review of your stay at the Trafalgar St. James! We are thrilled to hear that you had a 10/10 experience and would recommend us to others.Your kind words about the hotel's maintenance, location, and staff are truly appreciated. We take great pride in ensuring our guests have a comfortable and convenient stay, and it's wonderful to know we achieved that for you. We're especially glad you found the rooms spacious and comfortable, with the added bonus of a well-stocked minibar!We also appreciate your recognition of our proactive communication regarding events in Trafalgar Square. It's important to us that our guests have a smooth and enjoyable experience in London, and clear communication is key.We are delighted to hear you plan to stay with us again, and we look forward to welcoming you back to the Trafalgar St. James in the future!Sincerely,

10/10 Excellent

Addiel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Apr 2024
Response from Lidia Camacho, Guest Relations Manager on May 23, 2024
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,

10/10 Excellent

Anson Peter

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Trafalgar St. James London, Curio Collection by Hilton was amazing all around. The staff was very friendly and helpful. Mohit and Toni were always around to give a helping hand. The property was very close and convenient to all of the london attractions. My family and I enjoyed our stay.
Stayed 4 nights in Apr 2024
Response from Lidia Camacho, Guest Relations Manager on May 24, 2024
Dear Anson,Thank you so much for choosing the Trafalgar St. James London, Curio Collection by Hilton, and for sharing your wonderful feedback! We're delighted to hear that your stay with us was amazing "all around."It truly means a lot to know that our staff made such a positive impression. We'll be sure to pass on your kind words to Mohit and Toni – they'll be thrilled to hear they were able to assist you throughout your stay.The Trafalgar St. James' location is perfect for exploring all that London has to offer, and we're so glad it proved convenient for your family.We're happy to hear you enjoyed your time with us, and we hope to welcome you back again soon!Sincerely,

6/10 Okay

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lidia Camacho, Guest Relations Manager on May 23, 2024
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,

10/10 Excellent

Tracy, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
We had a short but amazing stay at St James. Every employee was so kind, friendly, super helpful and on top of their game. The only downside of the hotel was that it’s very small. The rooftop bar view was amazing but again a very small space. Either way I would stay here again bc of the convenience of the hotel’s location! I do think they’re under construction in the lobby area so maybe it’s going to be bigger eventually.
Stayed 2 nights in Apr 2024
Response from Lidia Camacho, Guest Relations Manager on May 24, 2024
Dear Tracy,Thank you so much for taking the time to share your feedback about your recent stay at St. James! We're thrilled to hear that you had a short but amazing experience with us. It's truly rewarding to know that every employee you encountered was kind, friendly, and helpful – that's exactly what we strive for.We appreciate your honest feedback regarding the size of the hotel and rooftop bar. While we can't change the current footprint, we are constantly looking for ways to improve the guest experience. We're happy to hear you noticed the construction in the lobby area – that's exactly right, we're undergoing renovations to expand the space and create a more comfortable environment for our guests. We can't wait to unveil the new look soon!We're so glad you would consider staying with us again, and especially appreciate you acknowledging the convenience of our location. If you do decide to return, we hope the expanded lobby area will enhance your next stay.Sincerely,

10/10 Excellent

Meredith Ann

Stayed 4 nights in Apr 2024
Response from Lidia Camacho, Guest Relations Manager on May 23, 2024
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,

10/10 Excellent

Carlyle

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in the heart of Trafalgar
Stayed 2 nights in Mar 2024
Response from Lidia Camacho, Guest Relations Manager on May 23, 2024
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was AMAZING! Great location next to Trafalgar Square. Can walk to some of the attractions in London if you don’t mind getting your steps in. The room was fantastic. The subtle touches of leather and gold throughout really highlighted the design details. Room was well appointed with everything a traveler would need. Staff was great, wouldn’t let me touch my bags! Great hotel, great location.
Stayed 1 night in Mar 2024
Response from Lidia Camacho, Guest Relations Manager on Apr 21, 2024
Dear Christopher,Thank you so much for your glowing feedback! We're thrilled to hear that you had an amazing experience at our property. We take pride in our prime location next to Trafalgar Square, making it convenient for our guests to explore London's attractions on foot. It's wonderful to know that you appreciated the design details of your room, especially the touches of leather and gold that added to its elegance. Our team is dedicated to providing exceptional service, and we're delighted that you found them attentive and helpful. We hope to welcome you back soon for another great stay!

10/10 Excellent

minerva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent place to stay, the rooms were very beautiful and roomy. There is always at least 4 people at the front desk. The staff is amazing! They are engaged with each customer and excited to help the patrons. I was very impressed with how professional everyone was. the location is perfect transportation to anywhere you need to go steps away. I would stay here again and again!
Stayed 3 nights in Mar 2024
Response from Reservations Team on Apr 10, 2024
Dear Minerva,Thank you for sharing your lovely feedback following recent visit with us! I am pleased to read that you have had a lovely time highlighting staff, amenities and perfect location. It was a pleasure having you staying with us. Thank you for choosing our hotel and we are looking forward to your next visit. Kind Regards, Trafalgar St James Team

10/10 Excellent

Alexa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 4 nights in Mar 2024
Response from Lidia Camacho, Guest Relations Manager on Apr 4, 2024
Dear Alexa,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us.

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is under construction and sounds like a war zone. We got to our room and it was literally shaking from the jackhammers above us. Nowhere in the listing on Expedia did it mention construction we asked to cancel our reservation so we could go to a different Hotel. They didn't want us to cancel so they offered us a junior suite with one bed. I was traveling with another person and neither of us were interested in sharing a bed. They refunded one room for two of the three nights. The other room which we booked for one night which was the following night not the night we arrived they refused to cancel. We ended up having to spend money at a different Hotel even though we couldn't stay at the one we paid for. The Hotel needs to be shut down during construction it's completely unacceptable. I have recorded the construction noise from our room and have submitted a claim with Visa.
Stayed 1 night in Mar 2024
Response from Lidia Camacho, Guest Relations Manager on Apr 4, 2024
Dear Jeffrey,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. We understand that the construction noise and vibration caused significant disruption to your stay, and we deeply regret any discomfort it may have caused. Your feedback is valuable to us, and we're taking steps to ensure better communication and minimize disruptions. Once again, we apologize for falling short of your expectations and for any inconvenience you experienced. If you would like to discuss your experience further or if there is anything else we can do to assist you, please do not hesitate to contact us directly. Best Wishes,

10/10 Excellent

vahid

Stayed 7 nights in Mar 2024
Response from Lidia Camacho, Guest Relations Manager on May 23, 2024
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,

8/10 Good

Bonghan

Stayed 2 nights in Feb 2024
Response from Lidia Camacho, Guest Relations Manager on Apr 2, 2024
Dear Bonghan,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay.
Stayed 1 night in Mar 2024
Response from Lidia Camacho, Guest Relations Manager on Apr 5, 2024
Dear Evelyn,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. Best wishes,

10/10 Excellent

Andrew

Stayed 6 nights in Feb 2024
Response from Lidia Camacho, Guest Relations Manager on Mar 25, 2024
Dear Andrew,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us.

10/10 Excellent

Taline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and location was perfect
Stayed 3 nights in Feb 2024
Response from Lidia Camacho, Guest Relations Manager on Feb 25, 2024
Dear Taline,Thank you very much for your kind words regarding our staff and the convenient location of our hotel. We're delighted to hear that you had a positive experience with us in these aspects.Your recognition of our team's efforts is truly appreciated, and we will be sure to share your feedback with them. Additionally, we're thrilled that our location met your needs and enhanced your overall stay.We hope to have the pleasure of welcoming you back soon for another wonderful experience.

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is being renovated and so are buildings next door so very noisy. Lovely hotel, but wait for the building work to end before booking
Stayed 2 nights in Feb 2024
Response from Lidia Camacho, Guest Relations Manager on Feb 25, 2024
Dear Richard,Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you found our hotel lovely despite the ongoing renovations.We sincerely apologise for any inconvenience caused by the noise from the renovations. We understand how disruptive this can be to our guests' experience. Please know that we are actively working to minimise the disturbance and complete the renovations as swiftly as possible.Your comfort and satisfaction are of utmost importance to us, and we appreciate your patience during this transitional period. Should your travels bring you back to the area in the future, we would love the opportunity to provide you with a seamless and enjoyable stay.Thank you again for your valuable feedback.

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Contruction works at the property including lobby and bar…Expedia should let travelers know in advance when property is in poor condition.
Stayed 3 nights in Feb 2024
Response from Lidia Camacho, Guest Relations Manager on Feb 22, 2024
Dear Luis,Thank you for bringing this to our attention. We sincerely apologise for any inconvenience caused by the construction works during your stay, especially in the lobby and bar areas. We understand the importance of providing our guests with a pleasant and comfortable experience, and we regret that we fell short in this regard.We hope to have the opportunity to welcome you back in the future under more favourable circumstances.

10/10 Excellent

Sev

Stayed 1 night in Feb 2024
Response from Lidia Camacho, Guest Relations Manager on Feb 19, 2024
Dear Sev,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

2/10 Terrible

Ülev

Stayed 1 night in Feb 2024
Response from Best wishes, Lidia Camacho Guest Relations Manager on Feb 17, 2024
Dear Ulev,We're truly sorry to hear that your experience fell short of expectations. Your feedback is invaluable to us, and we'd like to extend our sincerest apologies for any aspects of your stay that did not meet your standards. We're committed to continually improving and ensuring all our guests have a positive experience. If there are specific areas where we can address your concerns or make things right, please don't hesitate to let us know. We hope for the opportunity to regain your trust and welcome you back for a much-improved stay in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Lidia Camacho, Guest Relations Manager on Feb 11, 2024
Dear David,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Joon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lidia Camacho, Guest Relations Manager on Feb 7, 2024
Dear Joon,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

shauna

Liked: Cleanliness
Stayed 7 nights in Dec 2023
Response from Lidia Camacho, Guest Relations Manager on Feb 7, 2024
Dear Shauna,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Lidia Camacho, Guest Relations Manager on Jan 22, 2024
Dear Steve,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

RUSSELL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Hotel
Excellent stay
Stayed 1 night in Jan 2024
Response from Lidia Camacho, Guest Relations Manager on Jan 22, 2024
Dear Russell,,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had an excellent stay with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Great location, near everything in Central London. The entire stay was flawless.
Stayed 4 nights in Jan 2024
Response from Lidia Camacho, Guest Relations Manager on Jan 13, 2024
Dear Raymond,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

4/10 Poor

Arman

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Location
Stayed 1 night in Jan 2024
Response from Lidia Camacho, Guest Relations Manager on Jan 15, 2024
Dear Arman,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologise for the issues you encountered.We deeply regret that your experience did not meet the high standards we strive to uphold. We hope you would consider giving us another chance in the future to demonstrate the improvements we are implementing based on your valuable feedback.Once again, we apologise for the inconveniences you faced, and we appreciate your honesty.Sincerely,

4/10 Poor

Arman

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Location
Stayed 1 night in Jan 2024
Response from Lidia Camacho, Guest Relations Manager on Jan 15, 2024
Dear Arman,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologise for the issues you encountered.We deeply regret that your experience did not meet the high standards we strive to uphold. We hope you would consider giving us another chance in the future to demonstrate the improvements we are implementing based on your valuable feedback.Once again, we apologise for the inconveniences you faced, and we appreciate your honesty.Sincerely,

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Lidia Camacho, Guest Relations Manager on Jan 9, 2024
Dear Danielle,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Susan

Stayed 5 nights in Dec 2023
Response from Lidia Camacho, Guest Relations Manager on Jan 9, 2024
Dear Susan,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

8/10 Good

Lalit

Liked: Cleanliness, staff & service, room comfort
Early check in requested and provided by the hotel which was nice. Free minibar facility was welcome. WiFi quality was poor, should be a lot better. Lobby space was tight. No restrooms in the lobby as some reconstruction going on. Location of the hotel was excellent and made our stay very productive.
Stayed 2 nights in Dec 2023
Response from Lidia Camacho, Guest Relations Manager on Dec 28, 2023
Dear Lalit,Thank you for taking the time to share your feedback with us. We are pleased to hear that your early check-in request was accommodated and that you enjoyed the complimentary minibar during your stay.We apologize for any inconvenience you experienced with the Wi-Fi quality. We understand the importance of a reliable internet connection and will certainly look into ways to enhance this aspect of our service to provide a more seamless experience for our guests.Regarding the tight lobby space and the absence of restrooms due to ongoing reconstruction, we appreciate your understanding and patience during this period of improvement. We assure you that we are working diligently to create a more comfortable and convenient environment for our guests.We are thrilled to know that the hotel's location contributed to a productive stay for you. Our team values your feedback as it helps us identify areas for improvement and prioritize enhancements to better meet the expectations of our guests.We hope to have the pleasure of welcoming you back in the future, providing an even more enjoyable and satisfying experience.

8/10 Good

Bridget

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was so much bigger than most London hotel rooms. Wonderful to have a bathtub but the shower was poorly designed. Everything else was great.
Stayed 3 nights in Dec 2023
Response from Lidia Camacho, Guest Relations Manager on Jan 1, 2024
Dear Frank,Thank you for your 4/5 feedback! We're delighted to read you enjoyed our hotel. Looking forward to welcoming you back for another amazing experience! Best wishes & Happy New Year

4/10 Poor

Daniel

Disliked: Staff & service, room comfort
Stayed 4 nights in Dec 2023
Response from Lidia Camacho, Guest Relations Manager on Dec 28, 2023
Dear Daniel,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Crystal

Stayed 4 nights in Dec 2023
Response from Lidia Camacho, Guest Relations Manager on Dec 28, 2023
Dear Crystal,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A GREAT LONDON HOTEL
Stayed 3 nights in Dec 2023
Response from Lidia Camacho, Guest Relations Manager on Dec 16, 2023
Dear Angelo,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Tamar

Stayed 4 nights in Dec 2023
Response from Lidia Camacho, Guest Relations Manager on Dec 16, 2023
Dear Tamar, Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

8/10 Good

Kathleen

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Lidia Camacho, Guest Relations Manager on Dec 16, 2023
Thank you for sharing your positive feedback. I am glad to see that you have had a good time with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

8/10 Good

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lidia Camacho, Guest Relations Manager on Dec 16, 2023
Dear Clara,Thank you for sharing your positive feedback. I am glad to see that you have had a good time with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Geoff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel across the road from the Trafalgar square, spacious room, friendly staff, great roof top bar with amazing views. Many shops and restaurants within walking distance.
Stayed 3 nights in Oct 2023
Response from Lidia Camacho, Guest Relations Manager on Nov 9, 2023
Dear Geoff,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful hotel and the rooftop restaurant as well worth it! There are amazing views of the city, and the London eye. When we first got there, our shower did not drain so I went and talked to Kola and Srikanth and they took care of us immediately and upgraded our room. Thank you again for everything, and we will be back!
Stayed 3 nights in Oct 2023
Response from Lidia Camacho, Guest Relations Manager on Nov 9, 2023
Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to read that you have had a lovely time at The Rooftop bar. It was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Yuri

Stayed 5 nights in Oct 2023
Response from Lidia Camacho, Guest Relations Manager on Nov 9, 2023
Dear Yuri,Thank you for sharing your 10/10 feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location if you don’t mind being in the middle of Trafalgar area. Lots of fun things going on. Hotel was nice enough, clean and staff was pleasant.
Stayed 4 nights in Oct 2023
Response from Lidia Camacho, Guest Relations Manager on Nov 3, 2023
Dear Jason,Thank you for your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to read that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay in a vibrant location. The hotel staff were very courteous and friendly at all times. The room was lovely and the breakfast was great.
Stayed 3 nights in Sep 2023
Response from Lidia Camacho, Guest Relations Manager on Nov 3, 2023
Dear Julie,Thank you for your delightful feedback! We are thrilled to hear that you had a wonderful stay with us in our vibrant location. It's heartwarming to know that you found our hotel staff to be courteous and friendly throughout your visit. We take great pride in providing exceptional service to our guests.We're also glad to hear that you enjoyed your room and the breakfast we offered. We believe that a comfortable stay and a satisfying meal are essential components of a memorable hotel experience.Your kind words are truly appreciated and will serve as motivation for our team to continue delivering outstanding service to all our guests. We hope to welcome you back for another fantastic stay in the future.