“The hotel was ok except that the hot water went out for the entire hotel for the duration of our stay. I'm fairly sure it wasn't working when we checked in, but we didn't find out until we took a shower the next morning. The staff never mentioned anything about it until we brought it up and didn't bother to keep us updated. We had to keep asking when it might be fixed. They refused to refund even a part of the room fee and were ignoring the request when I took the complaint to the corporate...
“The hotel was ok except that the hot water went out for the entire hotel for the duration of our stay. I'm fairly sure it wasn't working when we checked in, but we didn't find out until we took a shower the next morning. The staff never mentioned anything about it until we brought it up and didn't bother to keep us updated. We had to keep asking when it might be fixed. They refused to refund even a part of the room fee and were ignoring the request when I took the complaint to the corporate...
Ross