책상, 다리미/다리미판, 무료 WiFi, 침대 시트

트래블로지 바이 윈덤 LAX 여행 후기

2 out of 5
트래블로지 바이 윈덤 LAX
1804 E Sycamore Ave, El Segundo, CA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1809개 이용 후기 중 668개" "
평점 8 - 좋아요. 1809개 이용 후기 중 534개" "
평점 6 - 괜찮아요. 1809개 이용 후기 중 240개" "
평점 4 - 별로예요. 1809개 이용 후기 중 171개" "
평점 2 - 너무 별로예요. 1809개 이용 후기 중 196개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Chang Whan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Location with all walkable restaurant
2024년 2월에 1박 숙박함
답변 제공: Travelodge LAX Customer Care 님, 2024년 2월 24일
Dear Chang ,It's great to hear back from you and we are glad that you found good value for the money you spent. It's nice that you liked our location and we hope you had easy access to the places you wanted to visit. Our staff is also grateful that even the simple things they do are greatly appreciated. We would love to welcome you back and hope that you consider staying with us the next time you are in the area. Best Regards,

10/10 - 훌륭해요

INHYEOK

2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 18일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 - 너무 별로예요

Jongkwon

2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 21일
Dear Jongkwon, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

yong suk

2023년 8월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 15일
Hi Yong,Thank you for taking the time to rate us based on your recent visit. We hope you had an awesome and comfortable stay. We are looking forward to having you back the next time you are in the area. Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

HAE KYUNG

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
공항근처에 있어서 자주 이용하는 곳입니다. 아침식사가 좋았었는데 코로나 이후로 없어져서 아쉽습니다.
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 21일
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Gyuwon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
New and new facilities.
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 14일
Dear Guest, Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

Yoonjeong

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
better than expected
It was a better stay than expected. Most of all, the shuttle service was great! The drivers were so nice and gentle when going from the LAX to the hotel and from the hotel to LAX. The room condition was moderately good. There was nothing particularly uncomfortable about it. P.s. Please refund the $100 deposit asap :-) Thank you!
2023년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 3월 27일
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It's wonderful to hear that you found the room clean and that our staff was able to provide you with exceptional service. We would love to welcome you back and hope that you consider staying with us the next time you are in the area.

10/10 - 훌륭해요

Ingee

2023년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 3월 15일
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

10/10 - 훌륭해요

Jun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2021년 12월 27일
Dear Jun, It is great to receive feedback from you regarding your recent stay with us. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Thanks for choosing to stay with us and we look forward to your next visit. Best Regards, Customer Care Team Travelodge LAX

8/10 - 좋아요

Pavel

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Standard accommodation, rooms very clean, good accessibility from the airport, parking space. Recommended. Only if you want to buy water, the price is $5 for a small bottle. I would bring back the breakfast. It used to be, now it's cancelled.
2024년 5월에 1박 숙박함

8/10 - 좋아요

Judith

좋아요: 직원 및 서비스
Property is worn looking...van was rough looking, room is spartan, old looking.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Jolene

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay nothing fancy but close and convenient for our outgoing flight
2024년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 16일
Dear Jolene, we're delighted to hear that you had a great stay with us! Providing a convenient and comfortable experience for our guests is our top priority, and we're glad that our location met your needs for your outgoing flight. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to make your next stay even more enjoyable or if you have any further feedback for us, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

margaret

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to Airport and transportation to Airport. Quiet
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 16일
Dear Margaret, we're thrilled to hear that our proximity to the airport and convenient transportation options meet your needs! Providing a quiet and comfortable environment for our guests is always our priority, and we're glad we could deliver that for you. Should you require accommodations in the area again, we'd be delighted to welcome you back for another pleasant stay. Thank you for choosing us!Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Joe

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Multiple places online state that this location has a breakfast included. THIS IS NOT TRUE
2024년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 14일
Dear Joe, we apologize for any confusion regarding breakfast inclusion, as it seems there may have been a discrepancy in the information provided online. Your feedback is invaluable, and we're sorry for any inconvenience or disappointment this may have caused during your stay. We'll be sure to review and update our online listings to ensure accuracy moving forward. While breakfast isn't currently offered, we're always looking for ways to improve our guests' experience, and we appreciate your understanding as we work to provide the best possible service. If there's anything else we can assist you with or if you have any further concerns, please feel free to reach out to our team directly. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 5월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 14일
Dear Jose, thank you so much for your valuable feedback. It gives us immense pleasure to know that you were happy with your stay and we look forward to hosting you soon! Best Regards, Customer Care TeamTravelodge LAX

2/10 - 너무 별로예요

Kristi

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Looked nothing. Absolutely nothing like it was advertised. Shower or bath were impossible to use (thank god for sink baths) the banging a such outside was insane. No one wanted to help with anything. Felt like a massive inconvenience to almost everyone. Very disappointed on how it was advertised. A was nothing close to that. An the floors. When I say our feet were BLACK after walking on them. They were BLACK. Genuinely requesting a refund because this was ridiculous. Not being from the area. An treated as such a bother. Was very disheartening
2024년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 14일
Dear Kristi, we are deeply sorry to learn about the numerous disappointments you experienced during your stay with us. Your feedback highlights critical areas where we have failed to meet both your expectations and our standards of service and hospitality. We sincerely apologize for the inconveniences caused by the condition of the room, including the difficulties with the shower, noise disturbances, cleanliness concerns, and the lack of assistance from our team. We understand the frustration and disappointment you must feel, and we're committed to handling these issues promptly and comprehensively. Your request for a refund is completely understandable, and we will ensure it is processed without delay. Please know that your comments have been taken seriously, and we are implementing measures to prevent similar issues from occurring in the future. We hope that you will allow us the opportunity to make amends and restore your faith in our establishment. Should you consider giving us another chance, we would be grateful for the opportunity to provide you with the exceptional experience you rightfully deserve. Thank you for bringing these matters to our attention, and we sincerely apologize for falling short of your expectations. Best Regards, Customer Care TeamTravelodge LAX

2/10 - 너무 별로예요

Harrison

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible experience. Very rude staff. Construction everywhere. I couldn’t get the smell of paint out of the room. Maintenance walked in without knocking. Then to end my experience, the airport shuttle left me. After reserving a spot, I was instructed to wait in the Lobby. Shuttle proceeded to leave without notifying guests that were waiting in the lobby for shuttle. Staff didn’t seem to care.
2024년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 13일
Dear Harrison, we're truly sorry to hear about the negative experience you had during your stay with us. It's disheartening to hear that you encountered rude staff, construction disturbances, and issues with maintenance entering your room without notice. Additionally, we deeply apologize for the inconvenience and frustration caused by missing the airport shuttle despite following instructions to wait in the lobby. This is certainly not the level of service or experience we aim to provide to our guests. Your feedback is incredibly valuable to us, and we will handle these issues with our team to ensure that they are rectified promptly. Rest assured, we take these matters seriously and will take steps to improve our services and communication to prevent such incidents from happening in the future. We understand your disappointment, and we sincerely apologize for falling short of your expectations. If there's anything we can do to make amends or assist you further, please don't hesitate to reach out to us directly. We truly hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 5월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 13일
Dear Daniel, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

John

it was ok
2024년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 13일
Dear John, thank you for your feedback. We're glad to hear that your overall experience was satisfactory. Your comfort and satisfaction are important to us, and we appreciate your understanding. If there's anything specific we can improve upon for your next visit, please feel free to let us know. We value your patronage and hope to welcome you back again soon. Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Brenda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bus never go for us my son was waiting and crying
2024년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 13일
Dear Brenda, we are truly sorry to hear about the distressing experience you and your son had with the bus service. Your comfort and convenience are of utmost importance to us, and we apologize for any inconvenience caused by the delay. We understand the frustration and disappointment this situation may have caused, especially about cleanliness, staff service, and property conditions. Rest assured, we will investigate the matter further to ensure improvements are made and such incidents are not repeated in the future. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience. If there is anything else we can do to assist you, please do not hesitate to reach out to us directly.Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

marc

좋아요: 청결 상태, 직원 및 서비스
It was under construction.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 13일
Dear Marc, we apologize for any inconvenience caused by the construction during your stay. We understand that ongoing renovations can disrupt the guest experience, and we regret that this impacted your visit. We aim to improve our facilities to better serve our guests, and we appreciate your patience and understanding during this process. If there's anything specific you feel we could have done better to mitigate the impact of the construction on your stay, please let us know. Your feedback is valuable as we strive to provide a more comfortable and enjoyable experience for all our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back once our renovations are complete.Best Regards, Customer Care TeamTravelodge LAX

2/10 - 너무 별로예요

Joshua

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 13일
Dear Joshua, we're deeply disappointed to learn that your recent experience at our Travelodge did not meet your expectations. Providing a clean, comfortable, and welcoming environment, along with attentive service, is our top priority. We sincerely apologize for any shortcomings in cleanliness, staff service, or property conditions that you encountered during your stay. Your feedback is incredibly valuable to us, and we will share these concerns with our housekeeping and management teams immediately to ensure that necessary improvements are made. We understand the importance of maintaining high standards in all aspects of our hotel, and we're committed to rectifying any issues you've highlighted. If there's anything else we can do to assist you or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. We appreciate your feedback and hope for the opportunity to regain your trust and provide you with a much-improved experience in the future.Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

Kerstin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room was clean, the front desk was helpful and accommodating, and the airport shuttle was well organized and prompt. Definitely worth the stay if you want to be close to LAX the night before a flight. The area was somewhat noisy and part of the hotel was under construction. The rooms weren’t in perfect condition (some of the tiles in my bathroom were wobbly). Overall it was worth the price for one night.
2024년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 8일
Dear Kerstin, thank you for choosing to stay with us and for taking the time to share your feedback! We're delighted to hear that you found our room clean, our front desk staff helpful, and our airport shuttle service well-organized and prompt. We apologize for any inconvenience caused by the noise and ongoing construction, as well as the condition of the tiles in your bathroom. Your comments will be shared with our team to handle these issues and ensure that we continue to improve our services and facilities. We're glad to hear that overall, your stay was worth the price for one night, and we hope to have the opportunity to welcome you back in the future for an even better experience!Best Regards, Customer Care TeamTravelodge LAX

4/10 - 별로예요

Patricia

좋아요: 청결 상태
별로예요: 직원 및 서비스
Rooms were clean. Staff were not helpful and shuttle service is not very good waited over 1.5 hrs. Definitely don't recommend for airport stay spend the extra money and go to Hilton or other hotel airport. Even Motel 6 shuttle passed twice before this one came.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 2일
Dear Patricia, we're truly sorry to hear about the inconvenience you experienced with our shuttle service and the lack of helpfulness from our staff during your stay. Providing prompt and reliable service, as well as helpful and attentive staff, are priorities for us, and we apologize for falling short of your expectations. Your feedback is valuable, and we'll use it to handle the issues you encountered to ensure a better experience for our guests in the future. We understand your frustration, and we appreciate your candidness. If there's anything else we can do to make it right or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

XIN QIAN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Near airport and convenient
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 2일
Dear Xin, we're glad to hear that our hotel's proximity to the airport and convenience meet your needs! Providing a convenient location for our guests, especially travelers, is one of our top priorities. If there's anything else we can do to make your stay even more comfortable or if you have any further comments, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay in the future!Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Richard

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The motel was undergoing a remodel.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 2일
Dear Richard, we appreciate your understanding regarding the remodeling process at our motel. While we strive to minimize disruptions during renovations, we understand that they can impact our guests' experiences. Your patience and understanding are valued as we work to improve our facilities for future guests. If there's anything else we can do to accommodate you during your stay or if you have any further concerns, please don't hesitate to let us know. We appreciate your feedback and look forward to providing you with an enhanced experience once the remodel is complete. Thank you for choosing to stay with us. Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

K

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
空港からシャトルを出してくれるホテルだが、シャトルが出せない場合、LAXit(タクシー乗り場)から、ホテル指定のタクシーを使えば無料で送迎してくれます。 最初は、その指定の会社のタクシーが見つからなくて、ホテルに問い合わせたら、「それなら迎えにいくから待ってて」と言われました。結局、しばらくしたら、その会社のタクシーが来たので、無事に辿り着けました。 ホテルは、静かでいい環境です。フロント横に、飲み物やスナックも売っており、清潔感も十分です。 お風呂の使い方がイマイチ分かりずらいです。タップの上の突起を引っ張るとシャワーになります。
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 29일
Dear guest, we're glad to hear that you had a positive experience overall during your stay with us and that our shuttle service was able to assist you in reaching the hotel comfortably. Thank you for your kind words about our quiet environment, cleanliness, and availability of drinks and snacks. We appreciate your feedback regarding the bathroom and will take steps to ensure clearer instructions are provided for our guests. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Alvin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and nice
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 29일
Dear Alvin, thank you for your kind words! We're delighted to hear that you found our hotel to be clean and nice. Providing a pleasant and comfortable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon! Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Roberto

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Under construction
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 30일
Dear Roberto, we apologize for any inconvenience caused by the ongoing construction. We understand that it can disrupt your stay, and we appreciate your patience and understanding during this time. Our team is working diligently to minimize any disruptions and ensure that our guests still have a comfortable experience. If there's anything specific we can do to accommodate you during your stay, please don't hesitate to let us know. We hope to have the opportunity to welcome you back once the construction is complete, and we appreciate your understanding. Thank you for choosing to stay with us.Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Alita

가족 여행
좋아요: 편의 시설/서비스
Very clean very comfortable beds
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 29일
Dear Alita, we're thrilled to hear that you found our hotel to be exceptionally clean and that you enjoyed the comfort of our beds! Providing a clean and comfortable environment is essential to us, and we're delighted that we could exceed your expectations in both regards. Thank you for your kind words, and we look forward to welcoming you back for another restful stay in the future!Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Vera Irene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel didn't have a shuttle on the day we arrived, but the hotel paid for our taxi ride, so that was okay. The room was nice and clean. We were placed in their building across the street from the office, this made our stay quiet. The shuttle quickly got us back to the airport.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 26일
Dear Vera, we're glad to hear that despite the initial inconvenience with the shuttle, you found your stay satisfactory overall. Thank you for appreciating our efforts to accommodate you with a taxi ride and for recognizing the cleanliness of the room. It's great to know that being placed in the building across the street provided a quieter experience for you. We're also pleased that the shuttle service worked well for your return trip to the airport. Should your travels bring you back to the area, we'd be delighted to welcome you again for another pleasant stay.Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Vera

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was nice, clean and spacious. Our room was right in front of the area where the shuttle picks up in the morning. We were woken up every hour starting at 5 am.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 26일
Dear Vera, we appreciate you sharing your experience with us, and we're pleased to hear that you found the room nice, clean, and spacious. However, we apologize for the disturbance caused by the shuttle pickup noise. Your feedback is important to us, and we'll take steps to handle this issue to ensure a more restful stay for our guests in the future. If you decide to stay with us again, please let us know your preferences, and we'll do our best to accommodate you in a quieter location. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more peaceful experience.Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

John D

좋아요: 직원 및 서비스, 편의 시설/서비스
Quiet luttle hotwl close to LAX and alot of other things
2024년 4월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 24일
Dear John, we're delighted to hear that you enjoyed your stay at our quiet hotel conveniently located near LAX and other attractions! Providing our guests with a peaceful and convenient experience is important to us, and we're pleased that our location meets your needs. If there's anything else we can do to enhance your experience or if you have any further comments, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back for another great stay in the future!Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Clifford

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location near airport. Many dining options nearby.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 24일
Dear Clifford, we're thrilled to hear that you enjoyed our hotel's convenient location near the airport and the abundance of dining options nearby! Providing our guests with easy access to transportation and nearby amenities is a top priority for us, and we're glad you found it convenient during your stay. If there's anything else we can do to enhance your experience or if you have any further comments, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back for another great stay in the future!Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Liam

2024년 4월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 13일
Dear Liam, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Customer Care TeamTravelodge LAX

2/10 - 너무 별로예요

Tammy

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
After a 13 hour flight from Barcelona there was no shuttle service offered. We had to pay an extra 20.50 for taxi. I booked this property because it was described being renovated a free shuttle to the hotel. I’m very disappointed.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 22일
Dear Tammy, we apologize for the inconvenience you experienced upon arrival. Your feedback is valuable to us, and we regret that our shuttle service was not available as expected. Please rest assured that we will share this issue with our team to ensure that our guests are provided with accurate information and timely assistance. We understand your disappointment and hope that you will give us another opportunity to exceed your expectations in the future. If there's anything else we can do to assist you, please don't hesitate to reach out. Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Arielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
:)
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 22일
Dear Arielle, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Bryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay! Thank you
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 22일
Dear Bryan, we're thrilled to hear that you had a great stay with us! Thank you for choosing our hotel, and we appreciate your positive feedback. If you ever find yourself in the area again, we'd love to welcome you back for another wonderful experience. Safe travels, and see you next time!Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

douglas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very nice, convenient location & nice rooms AC unit in room 112 very noising, needs to be fixed
2024년 4월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 22일
Dear Douglas, thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly and helpful and that you enjoyed the convenient location and the quality of our rooms. However, we apologize for any inconvenience caused by the noisy AC unit in room 112. Our maintenance team will be promptly notified to handle this issue and ensure that it is resolved as soon as possible. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

Trisha Mae

2024년 4월에 4박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 22일
Dear Trisha, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards, Customer Care TeamTravelodge LAX

4/10 - 별로예요

Vanessa

좋아요: 청결 상태
별로예요: 직원 및 서비스
Hotel should warn others about the reconstruction that is happening from 8am to 6pm.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 22일
Dear Vanessa, we apologize for any inconvenience caused by the ongoing reconstruction during your stay. Your feedback is valuable to us, and we will consider it to ensure that future guests are adequately informed about any potential disruptions. We aim to provide a comfortable and enjoyable experience for all our guests, and we regret if this was not fully met during your visit. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Hugh

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to LAX and nearby dining etc. Refurbished rooms but driveway etc tatty. Reception staff didn't seemed interested.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 19일
Dear Hugh, we're pleased to hear that you found our hotel conveniently located near LAX and appreciated the nearby dining options. Additionally, we're glad that you liked our refurbished rooms. However, we apologize for any inconvenience caused by the condition of our driveway and the lack of engagement from our reception staff. Providing excellent service and maintaining our facilities are priorities for us, and we regret that we fell short of your expectations in these areas. Your feedback is important to us, and we will review these concerns with our team to ensure improvements are made. We appreciate your understanding, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Oleg

좋아요: 청결 상태, 직원 및 서비스
Everything as expected for $140
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 18일
Dear Oleg, we're delighted to hear that your stay met your expectations! Providing a comfortable experience at a fair price is our goal, and we're glad we could deliver on that for you. If there's anything specific you feel we could improve upon to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best Regards, Customer Care TeamTravelodge LAX

4/10 - 별로예요

Sarah

2024년 4월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 8일
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 - 괜찮아요

Sarah

가족 여행
별로예요: 편의 시설/서비스
This property was fine but very noisy. It made it very difficult to get a good sleep.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 18일
Dear Sarah, thank you for choosing to stay with us, and we appreciate your feedback. We're sorry to hear that noise disrupted your sleep during your stay. Ensuring our guests have a comfortable and restful experience is a top priority for us. We'll look into ways to minimize noise disturbance in the future, whether through improved insulation or other means. We hope you'll consider giving us another opportunity to provide you with a more peaceful stay in the future.Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel currently being renovated but comfortable
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 17일
Dear Shawn, thank you for your feedback! We're thrilled to hear that you found our hotel comfortable despite the ongoing renovations. We appreciate your patience and understanding during this time, and we're glad that you were still able to enjoy your stay with us. Our team is working hard to improve our facilities, and we hope to welcome you back in the future to experience our fully renovated hotel. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing to stay with us!Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

Rui

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel staff are very nice and polite. The property is undergoing a renovation. They are modern, clean and comfortable. The property, being close to the airport, is busy and noisy. The room we stayed at was on the lower level, even though I asked for second floor. It was an honest mistake by the front staff and no harm done, although you can certainly hear the people in the room above walk around and make noise. All in all, clean, comfortable, and more than enough for a couple nights stay for the price.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 17일
Dear Rui, thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be polite and accommodating, and we appreciate your understanding regarding the room assignment oversight. We apologize for any inconvenience caused by the noise from neighboring guests and the ongoing renovations. Your comments will be shared with our team as we continuously strive to improve our guest experience. We're pleased to hear that you found your room to be clean, comfortable, and a good value for your stay. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing to stay with us. Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Leanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff nice and friendly. Helpful. Great fit for a stop over. Good decent rooms Very happy with the hotel.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 16일
Dear Leanne, we're thrilled to hear that you had such a positive experience during your stopover with us! Providing friendly and helpful service to our guests is our priority, and we're delighted that you found our staff nice, friendly, and accommodating. It's wonderful to know that you were satisfied with your room and overall experience at our hotel. Thank you for your kind words, and we look forward to welcoming you back for another great stay in the future!Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Robert

First they take $100 deposit and its not a good place to stay And to pay an extra $20 for parking not cool
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 16일
Dear Robert, we apologize for any inconvenience caused by the deposit and parking fee. We understand your concerns and appreciate your feedback. We'll take your comments into consideration as we continuously strive to improve our services and offerings. If there's anything else we can assist you with, please don't hesitate to let us know. We value your business and hope to have the opportunity to provide you with a better experience in the future.Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

Josephine 님, Las Vegas

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient to the airport.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 15일
Dear Josephine, we're thrilled to hear that our convenient location near the airport made your stay more enjoyable. Your satisfaction is our top priority, and we're grateful for your positive feedback. Should your travels bring you back to the area, we'd love to welcome you for another comfortable stay. Thank you for choosing us!Best Regards, Customer Care TeamTravelodge LAX