테라스/파티오

더블트리 바이 힐튼 로스앤젤레스 - 노르워크 여행 후기

4 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 478개" "
평점 8 - 좋아요. 1003개 이용 후기 중 240개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 136개" "
평점 4 - 별로예요. 1003개 이용 후기 중 62개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 87개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

SEON

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 19일
Thanks, Seon! It's outstanding your time at DoubleTree by Hilton Los Angeles-Norwalk was fantastic. We can't wait until your next visit!

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
Good place but little noisy,,,highway just beside
Wasn't that bad but I will try another hotel not near by highway.
2023년 6월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 6월 24일
Thank you for sharing your feedback. It's unfortunate to hear that your experience wasn't as enjoyable as it could have been due to the hotel's proximity to the highway. We understand that a quieter location is more preferable for some guests to ensure a comfortable stay.We appreciate you taking the time to leave your thoughts and hope that you will give our hotel chain another opportunity in a different location. Your comfort and satisfaction are our top priorities, and we're committed to making your next hotel experience with us a top-notch one.

10/10 - 훌륭해요

YOULIM

2022년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2022년 11월 30일
Thank you for the wonderful rating, Youlim!It's fantastic you enjoyed your time at DoubleTree by Hilton Los Angeles-Norwalk so much! We look forward to hosting you again soon for another amazing experience!

8/10 - 좋아요

GYU JIN

출장 여행
좋아요: 직원 및 서비스
2021년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2021년 12월 30일
Thank you for the great rating, GYU JIN! It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at DoubleTree by Hilton Los Angeles-Norwalk. Thank you again for sharing!

10/10 - 훌륭해요

HYO SUB

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치가 고속도로 옆이라…
렌트카로 여행하시게 되면 고속도로 바로 옆이라서 위치는 나쁘지 않습니다. 다만 LA교통 체증이 심해서 디즈니랜드 빼고는 다른 관광지는 최소 1시간 잡으셔야 하며, 대중교통으로 다니시는 분들은 여기 예약하시면 안됩니다.
2021년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2021년 12월 12일
10/10 평가 감사합니다 효섭님! DoubleTree by Hilton Los Angeles-Norwalk에서 즐거운 시간을 보내셨다니 정말 기쁩니다! 더 나은 경험을 곧 공유할 수 있기를 기대합니다. 사랑스러운 하루!

10/10 - 훌륭해요

Unsuk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 2박 숙박함
답변 제공: Customer Service 님, 2021년 8월 29일
Thank you for taking the time to leave this wonderful rating, Unsuk! We hope to see you again soon at DoubleTree by Hilton Los Angeles-Norwalk so we can share yet another amazing experience! Have a fabulous day!

6/10 - 괜찮아요

Norma

연인과의 여행
The property needs an upgrade. The beds weren't very comfortable and the pillows lumpy. Not what I expected from a Double Tree. On a plus note, the cookies were still good.
2024년 5월에 2박 숙박함

6/10 - 괜찮아요

Jonathan

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location. Onsite restaurant which is always great. The toilet was not cleaned, which left a sour taste in my mouth. Otherwise, the stay was good for what I needed on this trip, and I would still come back due to same reason again.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 22일
Jonathan, thank you for your feedback. We're delighted you appreciated our excellent location and onsite restaurant. It's concerning to hear about the issue you encountered in your bathroom. Guest satisfaction is important to us, so we will ensure that this is addressed. We're glad to know you had a good stay overall and look forward to welcoming you back.

2/10 - 너무 별로예요

Manuel.

출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Receptionist was rude. As a Hilton me member I requested late checkout. The staff forgot to add it in notes. So today at checkout I was told I had to leave by 11:45 even tho 1pm is the checkout for Hilton members. I’ve spent tens of thousands of dollars yearly. At double tree. No more. No more will I ver go there. The receptionist was rude. Disrespectful. Never have I felt so horrible.
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Manuel, your feedback has been noted and we apologize for any insecurities felt during your recent visit due to the misunderstanding surrounding late check-out timings and the perceived attitude from our team member. We value you as a Hilton member and would like to assure you that such situations are very rare and do not reflect the high standards we strive for in guest service. Given the chance, we'd like to demonstrate the top-tier hospitality that we're known for, too. We hope you'll reconsider and give us the opportunity to make things right.

2/10 - 너무 별로예요

Henry

Remote does not twerk
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 11일
Henry, we sincerely apologize for any inconvenience you may have experienced with the television remote during your stay. Please know, in situations like these, our team members are always eager to assist or provide a replacement. You can count on us to take your feedback into account to ensure we provide an improved experience moving forward.

10/10 - 훌륭해요

London

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice hotel, very clean .
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 10일
London, thank you for your positive feedback! It's great to know that you enjoyed your stay at the DoubleTree by Hilton Los Angeles-Norwalk. We pride ourselves on maintaining a pristine environment for our guests, and it seems we've met this goal in your case. We can't wait to welcome you back!

10/10 - 훌륭해요

Anthony 님, Bellflower

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely friendly staff throughout the hotel. Each member was always willing to assist with any questions or request we had during our stay.
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 8일
Anthony, it's delightful to read about your positive experience at the DoubleTree by Hilton Los Angeles-Norwalk. Thank you for acknowledging our team members who remain dedicated to providing exceptional service. We are thrilled they made your stay memorable. We're looking forward to welcoming you back in the future.

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 6일
Diana, your perfect rating of DoubleTree by Hilton Los Angeles-Norwalk is highly appreciated! It appears you thoroughly enjoyed your stay and we can't wait to welcome you back for another exceptional experience.

10/10 - 훌륭해요

Kristy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The double trees are always nice hotels. This is the only nice place to stay in Norwalk or the surrounding area. Make sure you ask for you complimentary, delicious, freshly baked walnut chocolate chip cookie
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 4일
Kristy, it's uplifting to hear your kind words about DoubleTree by Hilton Los Angeles-Norwalk. We sure take pride in our signature walnut chocolate chip cookies that add an exquisite touch to every guest's experience. Your satisfaction as a guest is of utmost importance to us, and it's heartening to know we are your preferred place to stay in Norwalk. We are eager for your next visit!

4/10 - 별로예요

Aidin

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Asked the room to be cleaned. When came back to the room, there was water on the floor because they had not properly shut down the water in the shower. There was no new towels provided for bath and previous towels were removed. Called the front desk and they sent us 4 dirty towels, 2 with blood stains and one with something that looked like the urine stain. Called again and this time got clean towels. Kind of disappointed.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 3일
Aidin, we're sorry to hear of the challenges you faced during your stay, particularly with regards to cleanliness and housekeeping services. Rest assured, unexpected incidents concerning towels or showers are absolutely not the norm. We appreciate your patience in informing our team and giving us a chance to rectify the situation. Please know that we strive to exceed our guests' expectations and we regret that we fell short in your instance. We hope for an opportunity to better serve you in the future.

6/10 - 괜찮아요

Robert

2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 23일
Robert, thank you for taking the time to give a rating on Expedia. We strive to create a top-notch experience for our guests and value your feedback. If you have any specific comments or suggestions to share, we would love to hear from you.

10/10 - 훌륭해요

Jacqueline

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 27일
Jacqueline, thank you for your succinct and wonderful review! We are thrilled to hear that your stay at DoubleTree by Hilton Los Angeles-Norwalk was excellent. Your feedback is greatly appreciated and we look forward to welcoming you back again soon.

2/10 - 너무 별로예요

Bruno

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Hay rasismo por parte de el personal
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 25일
Bruno, lamentamos profundamente escuchar tu experiencia. Ser considerado y respetuoso con todos, independientemente de sus orígenes, es un valor crucial que defendemos. Podemos asegurarle que su inquietud será abordada con los miembros de nuestro equipo. Gracias por traer esto a nuestra atención.

6/10 - 괜찮아요

Jamesha

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 12일
Thank you for sharing your feedback, Jamesha!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 - 훌륭해요

Sandra 님, Sunland

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Sandra, we're thrilled to see that you had a 5-star experience at DoubleTree by Hilton Los Angeles-Norwalk. We always strive to provide the best for our guests, so your rating is greatly appreciated. Looking forward to welcoming you again soon. Safe travels.

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy freeway access and close to some restaurants. Quiet and plenty of parking.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Anthony, we're delighted to hear that the advantageous location and serene atmosphere at DoubleTree by Hilton Los Angeles-Norwalk added to your stay's ease and comfort. We're also glad that you found our proximity to notable eateries and the hassle-free parking beneficial. We hope to welcome you back soon.

8/10 - 좋아요

Joanna

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Recimmended
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Joanna, thank you for recommending the DoubleTree by Hilton Los Angeles-Norwalk. We're glad you had a pleasant stay and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Joe 님, Bakersfield

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, very satisfied.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Joe, it's wonderful to hear that you found your stay at DoubleTree by Hilton Los Angeles-Norwalk to be satisfying. We're thrilled to know we've made a positive impression and we look forward to welcoming you back on your next visit. Safe travels until we meet again.

10/10 - 훌륭해요

Wendy

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I just hate that you need to pay for parking . I’ve gone to other locations and they don’t charge . Paid $33 dollars for that two cars
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Wendy, we're thrilled to hear you chose to stay at DoubleTree by Hilton Los Angeles-Norwalk. We appreciate your feedback regarding parking prices and understand the importance of offering competitive amenities. We'll certainly consider this in planning our future services. Thanks for staying with us, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Shangqiang

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Shangqiang, thank you for choosing DoubleTree by Hilton Los Angeles-Norwalk. It is fantastic to know you had such a remarkable experience. Your high rating speaks volumes, and we sincerely appreciate your support. Hoping to welcome you back soon!

8/10 - 좋아요

Anders

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A nice low key place to stay for a weekend
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Anders, it's great to hear you had a nice weekend at the DoubleTree by Hilton Los Angeles-Norwalk. We strive to offer a calm and comfortable environment for our guests. Your feedback is appreciated and we look forward to welcoming you back for another visit.

10/10 - 훌륭해요

Ju-Ting

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and decent hotel in the area
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Ju-Ting, it's wonderful to hear you found the DoubleTree by Hilton Los Angeles-Norwalk to be well-kept and fitting for your needs. Thank you for choosing us, we value your feedback and look forward to the opportunity of welcoming you back.

8/10 - 좋아요

Youngah 님, Temecula

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very comfortable. Lobby is little dark.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Youngah, thank you for choosing the DoubleTree by Hilton Los Angeles-Norwalk. We're thrilled you found comfort during your stay. We appreciate your note about the lobby lighting and will certainly consider this for future improvements. We hope to welcome you back soon!

8/10 - 좋아요

Ashley

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Ashley, thank you for leaving a rating. At the DoubleTree by Hilton Los Angeles-Norwalk, our aim is to provide a wonderful experience worthy of a 5-star rating. We would appreciate if you could share more details about your visit so we can work towards a perfect stay next time. We look forward to hosting you again.

4/10 - 별로예요

Ivan

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Rude person at check in, couldn’t sleep, too noisy all night if your room is facing the 5 freeway. Every time another room closes the door all walls shake.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Ivan, it's regrettable to hear about your recent experience. Please accept our apologies for any disruption during your stay caused by outside noise and for any discomfort you felt from other guests' ingress and egress. We would also like to extend our apologies for the encounters at check-in. Our aim is to provide a smooth and pleasant experience for all our guests. Constructive feedback like yours is truly valued and will be shared with the concerned team members. We would appreciate another chance to serve you better in the future.

10/10 - 훌륭해요

Michelle

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Michelle, we're thrilled to hear about your fantastic experience at DoubleTree by Hilton Los Angeles-Norwalk. It's satisfying to know you enjoyed your time with us. Should your future travels bring you back, we look forward to welcoming you once more. Safe travels!

10/10 - 훌륭해요

Jasmin

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Jasmin, it's truly wonderful to see a perfect score for DoubleTree by Hilton Los Angeles-Norwalk! We're thrilled that your stay with us met your expectations and hope to welcome you back in the future. Thank you very much for your feedback.

8/10 - 좋아요

Jacob

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was nice
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Jacob, thank you for your words about your stay at DoubleTree by Hilton Los Angeles-Norwalk. It's delightful to know you appreciated our premises. We are ready to provide the same level of comfort to you next time you're in Los Angeles.

4/10 - 별로예요

Maria

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The freeway is too close and you could hear everything
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Maria, we're sorry to read that the noise from the nearby motorway impacted your stay. We understand how essential a quiet environment is, and we recommend for future visits that you request a room on the opposite side of the building, where it's usually quieter. Despite this, we genuinely hope you give us another chance to provide the peace and comfort you deserve.

8/10 - 좋아요

Robert 님, Nutley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best location in the relative area with walkable restaurants, theater, and civic center. Friendly staff and good service (front desk, bar, restaurant, and maid). Easy parking. Highway and hallway noise can be a nuisance.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Robert, thank you for sharing your experience at DoubleTree by Hilton Los Angeles-Norwalk. We're thrilled you appreciated our prime location and the outstanding service from our team members. We also note your concerns about some ambient noise and assure you that we are continually working to improve comfort levels for our guests. We look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Alejandro Gaeta

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
no me respetaron mi reservación a pesar q la confirmación fue doble pésimo el manager
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Alejandro, lamentamos mucho tu experiencia con la reserva. Nuestro equipo directivo se esfuerza por brindar el mejor servicio posible, por lo que lamentamos profundamente que no haya cumplido con sus expectativas. Desafortunadamente, no había una forma de pago válida para la reserva e intentamos comunicarnos con usted varias veces antes del check-in, pero no pudimos comunicarnos con usted, por lo que la reserva tuvo que cancelarse. Estamos decididos a mejorar y sus comentarios son importantes para nosotros para lograrlo.

6/10 - 괜찮아요

Rafael

가족 여행
I didn’t like that the room said non smoking and I found cigarette ashes.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Rafael, we regret to hear about the inconsistencies relating to our non-smoking policy. Please rest assured, we take such matters very seriously and our housekeeping team will ensure we adhere strictly to our cleaning standards. We hope you will give us an opportunity to better serve your lodging needs in the future.

10/10 - 훌륭해요

Cynthia

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Cynthia, it's wonderful to hear that you had an excellent stay at DoubleTree by Hilton Los Angeles-Norwalk. Our team thanks you for your perfect score. We hope to have another opportunity to welcome you back in the near future.

8/10 - 좋아요

Bryan

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Bryan, it's fantastic to hear that your experiences at DoubleTree by Hilton Los Angeles-Norwalk have been largely positive. We appreciate your favorable rating and look forward to welcoming you back for another enjoyable stay. We're always here to exceed your expectations.

8/10 - 좋아요

Carmen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Thank you for taking the time to share your review with us, Carmen!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to DoubleTree by Hilton Los Angeles-Norwalk. Thank you and have a wonderful day!

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had no issues with the hotel. It was clean, I was able to relax, the staff were very friendly. I loved it.
2024년 2월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Jennifer, we're thrilled that your stay at DoubleTree by Hilton Los Angeles-Norwalk was so delightful. We appreciate your kind words regarding the cleanliness of our hotel, the calm ambiance, and our friendly team members. We love that you loved it and we're excited for the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Sandra 님, Sunland

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just a pleasant stay
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Sandra, we're delighted to hear your stay at DoubleTree by Hilton Los Angeles-Norwalk was enjoyable! We strive to provide a pleasant experience for all guests. Should your travels bring you back to Los Angeles, we'd be more than happy to host you again.

8/10 - 좋아요

angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is nice and comfy I only gave it a 4 star due to they didn’t clean are room nor give us extra towels in are 2day stay
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Angela, it's great to know you appreciated the comfort at DoubleTree by Hilton Los Angeles-Norwalk. We regret to hear about the housekeeping inconveniences during your stay. Please know, it's essential for us to maintain top-notch cleanliness standards, and we'll ensure our team members are aware of your comments to prevent a similar issue in the future. We hope you will give us an opportunity to exceed your expectations on your next visit.

2/10 - 너무 별로예요

ADRIAN

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
We appreciate you taking the time to share your feedback, Adrian.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 - 훌륭해요

Antione

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fast and easy check in process. Nice and comfortable rooms
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 15일
Antione, your kind words about the expedited check-in experience and pleasant accommodations at DoubleTree by Hilton Los Angeles-Norwalk are greatly appreciated. We're thrilled your stay met your expectations and we look forward to your return in the future.

8/10 - 좋아요

Rudy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was great and the staff was friendly
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 14일
Rudy, thank you for choosing to stay at DoubleTree by Hilton Los Angeles-Norwalk and for sharing your experiences. We're delighted to hear that you found our location to your liking and our team members friendly. Your satisfaction is our highest priority, and it's wonderful to know we made your stay enjoyable. We look forward to your return visit in the future.

2/10 - 너무 별로예요

Mirna 님, N Las Vegas

별로예요: 청결 상태, 편의 시설/서비스
Na
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Mirna, we regret to hear that your experience didn't meet your expectations. We are always eager to improve and we look forward to having another chance to better serve you next time. Thank you and safe travels.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 숙박 시설 상태 및 시설
Nice room, not so nice check in
The check in was pretty easy, the room was surprisingly large. What I didn't like was the attitude about my reservation being through hotels.com. "I have to give you room 311 since you registered through a third party." I'm sorry, am I a lesser person because I need options when traveling? I needed maintenance twice (I've never needed maintenance in my life at a hotel) but they were prompt and friendly. More importantly, he fixed the one problem. The other problem was above his pay grade.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
It's appreciated to know about your easy check-in and the promptness of our team members. Your comments about the third-party booking and related room assignment procedures have been noted for internal review. Also, it is regrettable to hear about your need for maintenance during your stay. We strive for seamless experiences and will explore improvements. Thank you for sharing your experience.

4/10 - 별로예요

Manuel

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Convinient, easy access to all freeways. Staff was great Room was dirty, hair everywhere, towels had a smell to them.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Manuel, it's good to hear that you found our hotel conveniently located and our team members provided great service. However, we're sorry that your experience with cleanliness fell below expectations. We always strive to maintain high standards when it comes to keeping our rooms and amenities fresh and clean. It's clear we missed the mark on this occasion. We appreciate your feedback and will review the areas of concern. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Jose H

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente servicio
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
José, nos alegra que haya disfrutado de su estadía en DoubleTree by Hilton Los Angeles-Norwalk. Su reconocimiento a nuestro servicio de alta calidad valida el arduo trabajo que realizan los miembros de nuestro equipo todos los días. Apreciamos mucho sus comentarios y esperamos verlo nuevamente pronto.