When we arrived at Economy Inn - Ontario Airport/Chino, we checked in, dropped off our luggage, and didnโt inspect the room at that time. We simply left for the beach. However, when we came back, my daughter was ready to go to bed, and thatโs when I noticed the bed was full of hair and very nasty when I moved the sheets. The toilet was dirty, and the bathroom walls were also filthy. Even the towels hadnโt been washed.
To make things worse, there were cockroaches and mosquitoes inside the room. I immediately went to the front desk to report these issues, and the staff were extremely rude. The man at the desk brought me a set of sheets and told me they were โpressedโ and that I could use them. I explained that it wasnโt my job to make the bed, but he had a huge ego and didnโt care.
When I said I wanted to check out, he responded with indifference, saying, โIf you want to check out, check out, but youโre not getting your money back.โ This kind of treatment from the staff was unacceptable.
Overall, I feel like we were scammed, and I will never stay at this hotel again. The entire experience was beyond disappointing, and I would not recommend this hotel to anyone.
