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Dear Ms. Lisiane, Thank you for kindly taking the time to share feedback regarding your recent stay with us and please accept our sincerest apologies for the disappointing experience you encountered during that time. It is disheartening to learn we did not meet your expectations, particularly regarding the noise disturbances, maintenance issues, and limitations with our room service offerings. We understand the importance of a tranquil environment for our guests and regret that we failed to provide this for you. We regret any discomfort you experienced due to the room temperature and odor, and we assure you that our team is working diligently to address these issues promptly. Please know that your feedback is invaluable to us, and we will use it to make necessary improvements to ensure that future stays meet the high standards of excellence that we strive to deliver. We deeply value your loyalty as a repeat guest and your longstanding support in recommending our resort to others. It is our sincerest hope that you will afford us another opportunity to restore your faith in our resort and provide you with the exceptional experience you deserve. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back to Terranea Resort in the near future.Warmest Regards, Daileah Koenig, Guest Services

Dear Vera,Thank you so much for your glowing review! We are thrilled to hear that Terranea Resort ranks among one of your favorite luxury properties. It's wonderful to know that you would most definitely return to our property and that your experience exceeded a 5-star rating. Providing exceptional service and creating unforgettable memories for our guests is our utmost priority, and we're delighted that we succeeded in doing so during your stay. We can't wait to welcome you back for another extraordinary experience at Terranea Resort!Warmly,Elisabeth Zak, Terranea Resort Guest Services

Dear Michelle, Thank you for choosing Terranea Resort and for taking the time to share your experience with us. We are thrilled to hear that your stay exceeded your expectations. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and we are delighted to know that we succeeded in doing so during your visit. Your kind words mean a lot to us, and we look forward to welcoming you back for another unforgettable stay in the future.Warmly,Elisabeth Zak, Terranea Resort Guest Services

Dear Arpita, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your experience at Terranea Resort and that you found our team to be excellent. We appreciate your suggestion regarding adding more vegetarian and Indian fusion foods to our menu. At Terranea, we are always looking for ways to enhance our offerings and provide diverse culinary options for our guests. Your input is valuable to us, and we will certainly take your suggestion into consideration as we continue to improve our dining selections. We hope to have the pleasure of welcoming you back soon for another wonderful stay.Warmly,Elisabeth Zak, Terranea Resort Guest Services

Dear Karina,Thank you for choosing Terranea Resort for your recent stay, and for taking the time to share your experience with us. We are thrilled to hear that you had a fantastic time and that our resort exceeded your expectations. Providing exceptional service and creating unforgettable memories for our guests is always our top priority. We look forward to welcoming you back for another wonderful stay in the future.Warmly,Elisabeth Zak, Terranea Resort Guest Services

Dear Ms. Doyle,Thank you for your recent stay at Terranea Resort and for sharing your feedback with us. We're delighted to hear that you enjoyed our stunning views and had an enjoyable stay overall. Please accept our apologies for any appearance of missed service standards regarding our staff. We are committed to training and fostering a team of individuals who can provide the highest levels of service. We certainly believe that our team can meet those standards and sincerely hope to have the opportunity to show you that we can. We appreciate your understanding and hope to have the opportunity to welcome you back for another wonderful experience in the future.Warmly,Elisabeth Zak, Terranea Guest Services

Dear Ryan,Thank you so much for taking the time to leave us this detailed feedback regarding your recent stay at Terranea Resort. We sincerely appreciate your business and notes about our lovely location and scenic views. Please accept our apologies for any appearance of missed service standards regarding our staff. Those little things you mentioned can be the entire difference between an excellent stay and one that is just "okay." We are committed to training and fostering a team of individuals who can provide the highest levels of service. We certainly believe that our team can meet those standards and sincerely look forward to the opportunity to show you that we can. We appreciate your understanding and hope to have the opportunity to welcome you back for another wonderful experience in the future.Warmly,Elisabeth Zak, Terranea Guest Services

Dear Gor,Thank you so much for taking the time to leave us a glowing 5-star review! We are thrilled to hear that you had a wonderful experience during your stay at our resort. Our team is dedicated to providing top-notch service, and it's immensely rewarding to know that we've met your expectations. Your feedback motivates us to continue delivering the highest standards of hospitality. We can't wait to have the pleasure of hosting you again in the future and ensuring that your next visit is just as fantastic.Warmly,Elisabeth Zak, Terranea Guest Services

Dear Mr. Shah,Thank you immensely for taking the time to share your feedback regarding your recent experience at Terranea Resort. Please rest assured that we place the utmost importance on addressing any concerns raised by our guests and have conducted a thorough investigation into the matter. We are so sorry to hear that you were not feeling well during your stay, thank you so much for bringing it to our attention. I can assure you that we have not had any incidents of this nature reported at this restaurant. It is our steadfast commitment to uphold the highest standards of food safety and quality in all our culinary endeavors, and each of our restaurants adheres strictly to food safety guidelines. Should you desire to connect with someone to further discuss this incident, please do not hesitate to contact us directly and a manager would be more than happy to assist. We sincerely hope that you will consider allowing us another opportunity to meet your standards. Thank you again for choosing Terranea Resort. Warm Regards,Elisabeth Zak, Guest Services

Dear Celinna,Thank you sincerely for sharing your experience at Terranea Resort. We are delighted to hear that you enjoyed the breathtaking views and tranquil ambience while walking along our trails. It's fantastic to know that you found solace in our spa services and facilities, making your weekend getaway memorable. Your kind words inspire us to continue providing exceptional experiences, and we look forward to welcoming you back for more moments of relaxation and beauty.Warmest Regards,Daileah Koenig, Guest Services

Dear Roderick,Thank you for taking the time to share your experience at Terranea Resort. We're thrilled to hear that you found us to be a hidden gem and that you enjoyed our team's service, beautiful views, plentiful amenities, and cleanliness. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences. If there are any specific areas where we can further improve, please don't hesitate to reach out to us directly. We look forward to welcoming you back to Terranea soon for another memorable stay.Warm regards,Daileah Koenig, Guest Services

Dear Gregory,Thank you sincerely for sharing your feedback on your recent stay at Terranea Resort! We are thrilled to hear that you found our grounds beautiful and our staff professional and courteous. Your high praise means a great deal to us! We apologize for any inconvenience caused by the temporary issues with our ATM and jacuzzi. Please rest assured that we are addressing these matters promptly to uphold the exceptional standards we strive for. Your insights are invaluable, and please do feel free to connect with us directly to further discuss any areas where we can enhance your experience. We look forward to welcoming you back soon for an even more enjoyable stay!Warmest Regards,Daileah Koenig, Guest Services

Dear Matt, Thank you very much for taking the time to leave us a review for your recent stay at Terranea Resort. We are delighted to hear that you thoroughly enjoyed your experience with us. Your feedback serves as a tremendous source of motivation for our team to continue delivering exceptional service. Should you ever have any suggestions or areas where we can enhance your experience further, please do not hesitate to reach out to us directly. We look forward to welcoming you back to Terranea in the near future.Warmest Regards,Daileah Koenig, Guest Services

Dear Max, Thank you very much for your thoughtful review of your recent stay at Terranea Resort. We are sincerely grateful for your kind words regarding our accommodating staff and their attentive service throughout your visit. We apologize for the inconvenience you experienced during check-out concerning the use of your gift card, but are pleased to hear that our team swiftly addressed the issue to ensure your satisfaction. It is wonderful to know that you enjoyed the dining experiences at Bashi, Catalina Kitchen, and Sea Beans coffee shop. Your feedback is invaluable to us and should you have any further insights or suggestions for improvement, please don't hesitate to contact us directly. We look forward to welcoming you back soon for another memorable stay.Warm Regards,Daileah Koenig, Guest Services

Dear Adena,Thank you for taking the time to share your feedback about your recent stay at Terranea Resort. We sincerely apologize for the noise issues you experienced at the pool, and we are actively addressing these concerns with our team to ensure a higher level of service moving forward. We are so sorry to hear also that you were not feeling well following your dining experience and that it caused you to depart the resort early, thank you so much for bringing it to our attention. I can assure you that we have not had any incidents of this nature reported at this restaurant. It is our steadfast commitment to uphold the highest standards of food safety and quality in all our culinary endeavors, and each of our restaurants adheres strictly to food safety guidelines. Should you desire to connect with someone to further discuss this incident, please do not hesitate to contact us directly and a manager would be more than happy to assist. We sincerely hope that you will consider allowing us another opportunity to meet your standards. Thank you again for choosing Terranea Resort.

Dear Sal,Thank you for taking the time to share your experience at Terranea Resort. We sincerely appreciate your feedback and are delighted to hear that you enjoyed your stay.We strive for excellence in every aspect of our service, and your four-star rating is valuable to us. If there are specific areas where we can improve and enhance your experience in the future, please do not hesitate to reach out to us directly. Your insights are crucial in helping us maintain and exceed the high standards we set for ourselves.We are grateful for your patronage and look forward to welcoming you back to Terranea Resort for another memorable stay.Kindest Regards,Daileah Koenig, Guest Services

Dear Mr. Troy,Thank you sincerely for taking the time to share your positive experience at Terranea Resort. We are thrilled to learn that you enjoyed your stay and that our services met your expectations. Your 5-star rating is truly appreciated, and it motivates our team to continue delivering exceptional hospitality. We value your feedback, and if there are any specific areas where we can further enhance your experience, please do not hesitate to reach out to us directly. Your satisfaction is our utmost priority, and we look forward to the pleasure of welcoming you back to Terranea Resort in the near future.Warm regards,Daileah Koenig, Guest Services

Dear Valued Terranea Guest,Thank you for choosing Terranea Resort for your recent stay, and for taking the time to share your experience. We're delighted to hear that you enjoyed your overall stay. Your feedback is valuable, and we appreciate your insights about the service as we are constantly striving to enhance the guest experience. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Sincerely,Daileah Koenig

Dear June, Thank you for sharing your experience at Terranea Resort. We're delighted to hear that you enjoyed our luxury accommodations and scenic vistas. Your feedback is valuable to us, and we sincerely apologize for any inconvenience caused by the limited front desk staff during your check-in and check-out. We appreciate your understanding and will address this concern to ensure a smoother experience for our guests in the future. We are glad you enjoyed your overall stay, and we look forward to the opportunity to welcome you back for an even more seamless and enjoyable visit.Sincerely,Elisabeth Zak

Dear Alireza,Thank you for taking the time to share your feedback on your recent stay at Terranea Resort. We are pleased to hear that you found your overall experience to be a relaxing one.We sincerely appreciate your candid comments regarding the service, and we apologize for any inconvenience you may have encountered. Your observations are valuable to us, and we will certainly address the issues you highlighted to ensure improvements are made in these areas.We are grateful for your constructive feedback and are committed to providing exceptional service to all our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Thank you once again for choosing Terranea Resort.Warm regards,Daileah Koenig, Guest Services

Dear Desiree,Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you had a wonderful experience during your stay at Terranea Resort. Your feedback is truly appreciated, and it motivates us to continue providing exceptional service and unforgettable moments for all our guests. We can't wait to have the pleasure of hosting you again in the future for another outstanding stay.Warmly,Elisabeth Zak

Dear James, Thank you for choosing Terranea Resort and taking the time to share your outstanding experience with us! We are delighted to hear that your stay exceeded expectations, and our team could contribute to creating a memorable and enjoyable visit. It's wonderful to know that you appreciated our range of luxury accommodations. Your feedback is truly appreciated, and we look forward to the pleasure of welcoming you back for another excellent experience at Terranea Resort.Sincerely,Elisabeth Zak

Dear Tricia,Thank you for choosing Terranea Resort and taking the time to share your outstanding experience with us! We are delighted to hear that your stay exceeded expectations, and our team could contribute to creating a memorable and enjoyable visit. It's wonderful to know that you appreciated our beautiful grounds, excellent service, and a range of activities and amenities. Your feedback is truly appreciated, and we look forward to the pleasure of welcoming you back for another exceptional experience at Terranea Resort.Sincerely,Daileah Koenig

Dear Tricia, Thank you for taking the time to share your feedback with us, and for choosing our resort for your stay. We're delighted to hear that you had a positive experience overall. Your input is invaluable as we continually strive to enhance our guests' experiences. If there are specific areas or aspects you feel we could improve upon to earn that extra star, please do feel free to connect with us to let us know. We look forward to the opportunity to welcome you back and provide an even more outstanding stay in the future.Warmly,Elisabeth Zak, Terranea Resort Guest Services

Dear Diatou,Thank you so much for taking the time to share your wonderful feedback and review! We are thrilled to hear that your experience at Terranea Resort exceeded your expectations. Our team is dedicated to providing exceptional service and creating memorable moments for our guests, and it's truly rewarding to know that we achieved that during your stay. We appreciate your kind words and look forward to welcoming you back to Terranea for another fantastic experience.Warmly,Elisabeth Zak

Dear Martin,Thank you for taking the time to share your feedback with us, and for choosing our resort for your stay. We're delighted to hear that you had a positive experience overall. Your input is invaluable as we continually strive to enhance our guests' experiences. If there are specific areas or aspects you feel we could improve upon to make your stay even better, please do let us know. We look forward to the opportunity to welcome you back and provide an even more outstanding stay in the future.Warmly,Elisabeth Zak

Dear Rita,Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you had a wonderful experience during your stay at Terranea Resort. Your feedback is truly appreciated, and it motivates us to continue providing exceptional service and unforgettable moments for all our guests. We can't wait to have the pleasure of hosting you again in the future for another outstanding stay.Warmly,Elisabeth Zak

Dear Jaime, Thank you for your wonderful review! We are thrilled to hear that your experience at Terranea Resort was a fantastic one, from our attentive staff and variety of oceanside restaurants to our beautiful grounds, amenities, and scenic vistas. It's always our goal to provide a perfect stay for our guests, and we're delighted that we were able to exceed your expectations. We appreciate your kind words and look forward to welcoming you back for another fantastic experience at Terranea.Sincerely,Daileah Koenig

Dear Gina,Thank you so much for taking the time to share your wonderful feedback and awarding us a 5-star review! We are thrilled to hear that your experience at Terranea Resort exceeded your expectations. Our team is dedicated to providing exceptional service and creating memorable moments for our guests, and it's truly rewarding to know that we achieved that during your stay. We appreciate your kind words and look forward to welcoming you back to Terranea for another fantastic experience.Warmly,Elisabeth Zak

Dear Chieko,Thank you so much for taking the time to leave us a wonderful review! We are delighted that you had a fantastic experience during your stay at our resort. Our team works tirelessly to provide exceptional service and memorable moments for our guests, and your feedback is greatly appreciated. We look forward to the pleasure of welcoming you back in the future for another outstanding stay.Sincerely,Daileah Koenig

Dear Hyong, Thank you for taking the time to share your exceptional experience at Terranea Resort. We are delighted to hear that we met and exceeded your expectations! Your positive feedback is truly appreciated, and we look forward to welcoming you back for another memorable stay.Warmest Regards,Daileah Koenig, Guest Services

Dear Dalit,Thank you for sharing your wonderful experience at Terranea Resort! We truly appreciate your enthusiastic endorsement of the beautiful nature, ocean views, pools, spa, and exceptional dining options. It is heartening to hear that Terranea has become your favorite family getaway, offering a unique escape for a staycation! We look forward to welcoming you back again and ensuring each visit is as memorable as the last.Warmest Regards,Daileah Koenig

Dear Randy, Thank you so much for your kind words and for taking the time to share your experience at Terranea Resort! We are delighted to hear that you had a positive experience during your visit. Our team takes great pride in providing exceptional service and creating a welcoming atmosphere. We look forward to the pleasure of hosting you again in the future! Warmest Regards, Daileah Koenig, Guest Services

Dear Alice,Thank you so much for your review of your stay at Terranea Resort! We are so grateful for our beautiful setting on the Pacific Ocean, and we are incredibly glad that you were able to enjoy it! We sincerely hope that you will join us again soon for more stunning views, luxury accommodations, and oceanside dining. Sincerely,Daileah Koenig

Dear Miguel,Thank you for taking the time to share your feedback on your recent stay at Terranea Resort. We appreciate your positive review and are delighted to hear that you had a satisfying experience. Our team strives to provide exceptional service, and we are committed to continuously enhancing our offerings. Your comments are valuable to us, and we look forward to welcoming you back for another memorable stay.Best regards,Daileah Koenig, Guest Services

Good Afternoon,Thank you for taking the time to share your feedback with us. We sincerely apologize for falling short of your expectations during your recent stay. Your detailed comments are invaluable to us as we continually strive to enhance our guest experience.We regret the inconvenience caused by the issues you encountered, and we have addressed these concerns with our team to ensure immediate improvements. Your comments regarding the room amenities, room service, and billing discrepancies have been taken seriously.To better address your concerns and work towards a resolution, we kindly request you reach out to our Front Office Managers directly at FOManagers@terranea.com. We are dedicated to ensuring your satisfaction and truly hope for the opportunity to regain your trust.Warm regards,Daileah Koenig, Guest Services

Dear Adam, Thank you so much for sharing about your recent stay at Terranea Resort! We are delighted that your experience was satisfactory. It is our ultimate goal to provide our guests with exceptional service and experiences during their time with us, and it is heartwarming to know that we have succeeded for you! It is also fantastic to know that Souroush and Hani provided excellent service. We will be certain to recognize their extraordinary efforts! Thank you again for choosing Terranea Resort. Please do visit again soon! Sincerely,Daileah Koenig

Dear Alexander, Thank you for sharing your feedback about your recent experience at Terranea Resort. We sincerely apologize for any shortcomings you encountered during your stay. Our team is committed to continuous improvement, and your insights will be valuable as we strive to enhance our guest experience. If you have specific concerns we may address, please feel free to reach out to us directly.Thank you for choosing Terranea Resort. Warmest Regards, Daileah Koenig, Guest Services

Dear Anne,We are delighted that you enjoyed your time at Terranea Resort during your recent stay! It is our pleasure to provide a relaxing and beautiful oceanside destination for you and your loved ones. We appreciate you taking the time to complete our survey and share your experience and look forward to welcoming you back again soon!!Sincerely,Daileah Koenig

Dear Bruce,Thank you for choosing Terranea Resort and for taking the time to share your review with us. We're thrilled to hear that you had a fantastic dining experience during your stay. Our team works hard to ensure that every guest has a memorable and enjoyable time, and it's rewarding to know that we succeeded in making your stay special. We appreciate your kind words and look forward to welcoming you back for many more wonderful visits to Terranea Resort in the future.Sincerely,Daileah Koenig

Dear Peng, Thank you for taking the time to share your feedback on your recent visit to Terranea Resort. We value all guest experiences and regret to learn that your stay did not meet your expectations. Should you have specific concerns we may address, please feel free to reach out to our team to discuss further. We appreciate your input and hope to have the opportunity to welcome you back for an enhanced experience.Warmest Regards, Daileah Koenig, Guest Services