The floor needed to be damp mopped. It was dusty. I had a problem with the tv, although after telling the lady in the office it got fixed while I was out. But it was flashing intermittently, and the remote didn't work. So I felt around the edge, and there was a lot of dust. It may have never been dusted. Also, on the last day, there was a roach in the restroom. The people were wonderful though.