외관

아메리카스 베스트 밸류 인 로스 바노스 여행 후기

2 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 362개 이용 후기 중 101개" "
평점 8 - 좋아요. 362개 이용 후기 중 101개" "
평점 6 - 괜찮아요. 362개 이용 후기 중 68개" "
평점 4 - 별로예요. 362개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 362개 이용 후기 중 40개" "

7.6/10

청결 상태

7.6/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Yeonju

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 2박 숙박함

10/10 - 훌륭해요

Irma

좋아요: 편의 시설/서비스
Muy bien
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Angela

반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Owner was very friendly, would have liked to see the office furniture and bathroom cleaner, the floor was not the cleanest, but sheets were clean.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 4일
Hello Angela,Thank you for sharing your feedback with us. We appreciate your kind words about the owner's hospitality. Your comments regarding the cleanliness of the office furniture and bathroom have been noted for our team's attention in order to improve our services for future guests. We are glad to hear that you found the sheets clean during your stay.

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 30일
Hello Peter,We are glad to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another amazing stay.

4/10 - 별로예요

Randall

출장 여행
The WiFi never worked and the ice machine was hit and miss
2024년 4월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 16일
Hi Randall! Thank you for taking the time to provide your feedback. We sincerely apologize for the inconvenience caused by the WiFi issues and the inconsistent performance of the ice machine during your stay. We understand how frustrating this can be and are actively working to address these problems to ensure they are resolved promptly and do not affect the experience of our future guests.We appreciate you bringing these matters to our attention, as they are crucial for us to improve our services. We hope to have the opportunity to welcome you back in the future, providing a stay that meets all your expectations and more. Thank you again for your feedback.

6/10 - 괜찮아요

Misiafa

I
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Misiafa, We appreciate your feedback and regret to hear that your experience did not meet expectations. Your comments will be shared with our team for further review and improvement. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Oleksandr

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cockroaches running
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 13일
Hi Oleksandr! We're deeply sorry to hear about your experience during your recent stay. Please accept our sincere apologies for any inconvenience caused by the presence of cockroaches in your room. This is certainly not reflective of the high standards of cleanliness and comfort we aim to provide to all our guests. Rest assured, we take reports of pests very seriously, and we have immediately taken action to address this issue with our pest control team to ensure that it is resolved promptly and comprehensively. Your feedback is invaluable to us as it helps us to identify areas for improvement and to take corrective measures to prevent similar occurrences in the future. We understand the distress this may have caused you, and we would like to extend our sincerest apologies once again. If you would like to discuss your experience further or if there is anything we can do to make amends, please don't hesitate to reach out to our management team. We truly hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 - 훌륭해요

Lisa

2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Lisa,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience with us. We appreciate your support and hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Krystal

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Krystal,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience. We hope to have the opportunity to welcome you back in the future for another exceptional stay.

10/10 - 훌륭해요

Charles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was great. They made sure we had everything we needed all the time and the staff was great.
2023년 12월에 6박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 30일
Hi Charles! We're overjoyed to receive your positive feedback, and we thank you for taking the time to share your detailed experience with us. It's truly rewarding to hear that you found our hotel to be great. Our dedicated staff strives to ensure that our guests have a memorable and comfortable stay. Knowing that they made a positive impact on your experience is incredibly gratifying. We are committed to providing excellent service, and your acknowledgment motivates us to continue exceeding expectations. Once again, thank you for choosing us, and we look forward to the pleasure of hosting you again for another outstanding stay in the future.

2/10 - 너무 별로예요

Freddy

2023년 12월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 28일
Hi Freddy! Thank you for sharing your feedback, and we're sorry to learn that your experience fell short of expectations, resulting in a 1 out of 5 rating. We sincerely apologize for any shortcomings during your stay. Your satisfaction is of utmost importance to us, and we would appreciate the opportunity to learn more about your concerns. If you could provide additional details or specific feedback, it would be invaluable in helping us address the issues and improve our services. We understand the importance of your experience, and we hope to have the chance to make amends on your next visit.

8/10 - 좋아요

Angelica

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good
It was a quick stay but it was good
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 24일
Hello Angelica,Thank you for sharing your experience with us! We're glad to hear that your stay was pleasant. If you have any further feedback or suggestions, please feel free to reach out to our management team directly. We appreciate your support and hope to welcome you back in the future!

10/10 - 훌륭해요

Mo

단체 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great. The room just needed to be vacuumed and wiped with detergents everything was sticky
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 9일
Hi Mo! Thank you for taking the time to share your positive feedback with us! We're pleased to hear that overall, your experience was great. We appreciate your honesty about your room's cleanliness, and we apologize for any inconvenience caused. Rest assured that your comments will be shared with our housekeeping team to address the specific concerns you mentioned. We take guest feedback seriously, and we are committed to providing a clean and comfortable environment for all our guests. If there's anything else you'd like to share or if there's a way we can make amends, please feel free to reach out directly. We value your input and hope to have the opportunity to welcome you back for an even more satisfying stay in the future.

2/10 - 너무 별로예요

Eileen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms felt dirty and like there was mold in the rooms
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 7일
Hi Eileen! Thank you for sharing your feedback with us, and we sincerely apologize for the concerns you raised regarding the cleanliness and potential mold in the rooms. Your comments are deeply concerning, and we take them seriously. Ensuring a clean and comfortable environment for our guests is a top priority, and we regret if we fell short of your expectations. We will be conducting a thorough inspection of the rooms mentioned to address any cleanliness issues and to ensure there is no presence of mold. We appreciate your bringing these matters to our attention, and your feedback will be used as a learning opportunity to enhance our services. We value your input and hope you might consider giving us another chance in the future to provide you with a much-improved experience.

10/10 - 훌륭해요

Veronica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and quite, would definitely recommend.
2023년 11월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 28일
Hi Veronica! Thank you for choosing to stay with us and taking the time to share your positive experience. We're delighted to hear that you enjoyed a nice and peaceful stay. Your recommendation means a lot to us, and we appreciate your kind words. Our team works hard to provide a comfortable and pleasant environment for our guests, and we're thrilled to know that we met your expectations. If your future travels bring you back to our area, we would be honored to welcome you again. Safe travels and thank you for your recommendation!

6/10 - 괜찮아요

Miles

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
some rooms have cockroaches
2023년 11월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 28일
Hi Miles! Thank you for taking the time to share your feedback with us. We appreciate your honesty and regret to learn that your experience was not entirely satisfactory. We take reports of pests seriously, and we want to assure you that we are addressing this issue promptly. Our team is working diligently to investigate and resolve any concerns related to pest control to ensure a comfortable environment for all our guests. Please accept our sincere apologies for any inconvenience and discomfort this may have caused during your stay. We value your input, and your comments will help us improve and enhance our services.

4/10 - 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Disappointing stay in Los Banos, CA.
The room was reasonably appointed but showed a lot of wear but most importantly I killed 8 cockroaches in the bathroom.
2023년 11월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 7일
Hi David! We are genuinely sorry to hear about your disappointing experience during your stay with us. We apologize for the wear and tear you noticed in your room. It's concerning to hear about the cockroaches in the bathroom, and we take this matter seriously. We will address it promptly to ensure a more comfortable and pest-free environment for our guests. Your feedback is important, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to provide you with a much-improved stay on any future visits.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 6일
Hi Michael! Thank you for leaving your 5 out of 5 rating of our hotel! We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 1일
Hi Michael! We are happy that you found our accommodations to be comfortable and our service to be within your expectations. We're glad you had a great time with us, and we look forward to serving you again.

4/10 - 별로예요

Michael

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
To loud outside, group of guys drinking and smoking
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 10월 21일
Hi Michael,We deeply regret to hear about the difficulties that you experienced during your recent stay with us. We do try to reach out to noisy neighbors to quiet down in the evening hours to allow our guests to enjoy a peaceful night's sleep. We are so sorry that we were unable to successfully address the situation right away. We sincerely apologize that we were unable to rectify the noise issue of the people drinking and smoking outside of our hotel, but we do hope you'll return to experience the full benefit of our hospitality and amenities again. Thank you for choosing our hotel. We hope to see you again soon!

10/10 - 훌륭해요

Adriana

2023년 7월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 1일
We're pleased to hear that you had a wonderful stay! Thank you for sharing your positive experience with us. We strive to provide a pleasant and comfortable stay for all of our guests. If there's anything specific you appreciated about your stay, we'd love to hear it. We hope to have the opportunity to welcome you back for another enjoyable experience in the future.

6/10 - 괜찮아요

Jovita

연인과의 여행
Was ok tank’s
2023년 7월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 7월 4일
Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.

4/10 - 별로예요

Ann

연인과의 여행, 출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room smelled funny upon entry. Took a shower and realized it had to be mold because tub spiquet sprayed water everywhere. Tub gave sense of vertigo stepping into center as it popped. No nonslip surface in tub. Potential fraudulent use of reservation credit card as we paid cash at check in but had approximately $300 in charges for new clothes try to come through within days of getting home. Maintenance and general upkeep was severely lacking. Owner was not in the office when we checked in and daughter had to call him to figure out the change as we paid cash, then gave us too much back and had to go back to get it straightened out. Neighborhood was questionable.
답변 제공: Manager 님, 2023년 6월 25일
Hello Ann,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

8/10 - 좋아요

Alice

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was quick and easy. Wonderful large room for my pet and I. Great location and good parking right outside my room.
2023년 6월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 6월 23일
Thank you for your recommendation and welcome back! I’m glad you find our cleanliness and modern accommodations pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

8/10 - 좋아요

Mayra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
It was what you expect for the price. The only bad thing was a smell from the restroom
2023년 5월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 5월 16일
Hi, Mayra. We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you had concerns with the freshness of our bathroom. We have shared them appropriately and are now being addressed. We hope you will give us another chance so we can provide you with a much more satisfying experience.

2/10 - 너무 별로예요

Merle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Bathroom stinky. It smell poop coming out in the toilet. As if the safety tank is full of dirt and the bad smell was coming out ftom the bathtub hole and toilet hole. I am very frustrated. The receptionist at the same time the handy man pour clorox and told us after 15 the bad smell will go away. It even get worst because the smell of the odor of clorox and poop/dirt mixed....it is horrible...... we want to transfer but he said no vacancy. We WANT OUR MONEY BACK.
2023년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 4월 25일
Hello, Merle. Thank you for your review. We are sorry that your room had some cleanliness issues. We have shared them with our Director of Housekeeping and staff and have taken action to ensure we do not repeat these issues in the future. We do our best to maintain high standards and continually strive to improve our service. Comments like yours help us in this process, so we appreciate all your feedback. Thank you again for your patience, and we hope to have the opportunity to provide you with an even better stay on your next visit.

10/10 - 훌륭해요

Francisco

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 5월 1일
Gaining a perfect rating from a valuable customer such as yourself is a great compliment. We can't wait to serve you again!

6/10 - 괜찮아요

Joanna

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Prperty was easy to find.
2023년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 3월 27일
Dear Joanna, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses.We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

8/10 - 좋아요

Todd

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room.
2023년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 2월 28일
Dear Todd, It's good to hear from you and we greatly appreciate that you've taken the time to share your great stay at our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are glad to hear that we have been an important part of your travel convenience. Thank you for sharing this review and we look forward to seeing you again!

8/10 - 좋아요

MARI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was clean and quiet
2023년 2월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2023년 2월 27일
Dear Mari, It's good to hear from you and we greatly appreciate that you've taken the time to share your great stay at our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are glad to hear that we have been an important part of your travel convenience. Thank you for sharing this review and we look forward to seeing you again!

10/10 - 훌륭해요

miguel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 2월 3일
Dear Miguel, It's good to hear from you and we greatly appreciate that you've taken the time to share your great stay at our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are glad to hear that we have been an important part of your travel convenience. Thank you for sharing this review and we look forward to seeing you again!

6/10 - 괜찮아요

Kyla

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The heating unit was very very loud and would constantly shut off and turn on. The door was not sealed so lots if cold air was constantly clowing into the room.
2023년 1월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2023년 1월 26일
Dear Kyla, Thank you for taking the time to share your feedback. I regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a five-star experience and it is disheartening to hear that this is not the impression we left you with. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel.I do hope you'll return and let us show you a far better experience.

10/10 - 훌륭해요

Juhan 님, Estacata

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Guest Relations Management 님, 2023년 3월 7일
Dear Juhan, It's good to hear from you and we greatly appreciate that you've taken the time to share your great stay at our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are glad to hear that we have been an important part of your travel convenience. Thank you for sharing this review and we look forward to seeing you again!

10/10 - 훌륭해요

Aurelio

2022년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 12일
Hello Aurelio,Thank you for your 5-star review! We are delighted to hear that you had a great experience during your stay with us. We appreciate your feedback and hope to welcome you back soon for another wonderful stay.

6/10 - 괜찮아요

Alvaro

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2022년 12월 26일
Dear Alvaro, Thank you for taking the time to share your feedback. I regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a five-star experience and it is disheartening to hear that this is not the impression we left you with. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. It is always our goal to give you a 5-star experience and I apologize for failing to do so. I do hope you'll return and let us show you a far better experience.

2/10 - 너무 별로예요

Manuel 님, San Mateo

연인과의 여행
별로예요: 직원 및 서비스
Good parking,but my reservation was not in their system.a pain
답변 제공: Guest Relations Management 님, 2022년 12월 20일
It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. Sorry for the error that you encountered and while I understand your frustration, I assure you that this mishap was purely unintentional and resulted from a genuine misunderstanding. We want you to know that your voice is of utmost importance to us and we thank you again for taking the time to share your experience and impressions of our hotel!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good bang for the buck! Friendly staff!
2022년 12월에 1박 숙박함
답변 제공: Manager 님, 2022년 12월 9일
Dear Guest,It means so much to have earned your business. We appreciate the feedback regarding our staff. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 - 훌륭해요

Yanira

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfecto muy amable el lugar
2022년 12월에 1박 숙박함
답변 제공: Manager 님, 2022년 12월 4일
Hello Yanira,We appreciate that you've taken the time to share with us regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 - 훌륭해요

Juan Manuel

2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 2월 25일
Hello Juan Manuel,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

2/10 - 너무 별로예요

Anthony

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함

6/10 - 괜찮아요

Esteban

Is good plase
2022년 11월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2022년 11월 21일
Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Nelson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Chequin 24h
2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2022년 11월 12일
Hello Nelson,Thank you for your review and comments regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 - 훌륭해요

Brenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Motel
Very comfortable budget motel. Our 3rd stay here when visiting family.
2022년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2022년 10월 27일
Hi Brenda,Thank you so much for taking the time to give us a perfect rating and review. We are very much happy to know that you enjoyed your stay with us once again. We appreciate your continued business and look forward to having you again on one of your future trips to the area!

2/10 - 너무 별로예요

veronica

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Roaches , flies and bugs inside the rooms . You can hear everything through the thin windows . Receptions smells bad
2022년 10월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2022년 10월 19일
I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. I want to assure you that we are thoroughly investigating this claim and that although we have not yet found any evidence of a pest infestation, we are taking the necessary precautions to ensure that nothing is missed. Of course, we did make a point of ordering an unscheduled visit and a thorough treatment for any insects that you may have seen within your room.

8/10 - 좋아요

Jael

2022년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2022년 10월 17일
Hi Jael,Thank you for taking the time to give us the highest rating possible. We are happy that you enjoyed your stay and we hope to have you here with us again for another memorable stay!

2/10 - 너무 별로예요

BEHZAD

별로예요: 직원 및 서비스
Stay away from Americas Best Value inn Los Banos
I had a work-related matter in Los Banos. When I got there 1- the Internet did not work. The Manager insisted the internet works for him while it did not work for me (Later I found that his computer was set up as a hotspot device. I tried to explain to what it should be set on and what the problem is. He answered that later his daughter will come and fix it. The daughter didn't come until the next day and she did not have an idea what to do. 2- While I was in the room, they started painting the outside wall, and the fume inside the room was unbearable. By this time I had lost 3 days of work and decided to get a refund and. to leave. Note, I had traveled from San Jose and I had no internet to make a reservation in another motel-hotel
2022년 10월에 3박 숙박함
답변 제공: Guest Relations Manager 님, 2022년 10월 10일
I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially since we were not able to address the issues and misunderstandings right away. I am terribly sorry that you experienced a number of inconveniences regarding the working order of the wifi during your stay. We thank you for bringing these matters to our attention with constructive criticism and we hope you'll return someday to enjoy a five star experience.

6/10 - 괜찮아요

Chuck

It was all right
2022년 8월에 5박 숙박함
답변 제공: Guest Relations Management 님, 2022년 9월 7일
Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We wish to let you know that your voice is of utmost importance to us. I hope that you enjoyed our accommodations and hospitality and that you'll return to experience the full benefit of our amenities for a true five-star experience.

8/10 - 좋아요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Satisfied customer
I work all over California this is the first time staying in this area the rooms were clean the bed was comfortable and the water was hot the gentleman that greeted me was a very pleasant man fair respectful I enjoyed my stay I will definitely go back again
2022년 8월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2022년 8월 29일
Hi Richard,We appreciate the time you took to give a rating and positive feedback about our staff and your most recent experience with us. We do take pride in catering to our guests’ needs the best way we can. We are delighted to know that you had a wonderful time during your stay, and we look forward to welcoming you again for another great experience!

6/10 - 괜찮아요

Blanche

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 4월에 2박 숙박함
답변 제공: Manager 님, 2022년 5월 3일
Hello Blanche, On behalf of our entire staff thank you for staying with us and for rating your stay.,

6/10 - 괜찮아요

Eva Cruz

별로예요: 청결 상태
de 4 noches que pagamos 1 día no hubo limpieza
2022년 4월에 4박 숙박함
답변 제공: Guest Relations Management 님, 2022년 4월 29일
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. I do wish that we would have exceeded your expectations of service and accommodations and I hope you'll return to enjoy a five star experience.