Dear StefanieI want to extend my sincerest apologies for the extremely disappointing experience you had during your recent stay at our hotel. Your feedback is of great importance to us, and I am truly sorry that we failed to meet your expectations in so many ways.I deeply regret the cleanliness issues you encountered in your room. This is not the standard we strive to uphold, and I want to assure you that we take your concerns seriously. I will personally address this matter with our housekeeping team to ensure that such oversights do not recur in the future.I'm sorry to hear about the balcony issue and the room odor you experienced. Your comfort and satisfaction are paramount to us, and we will investigate these issues to ensure they are promptly resolved.Regarding the room not matching the pictures, I apologize for any discrepancies. We understand the importance of accurate representation, and we will review our listing to ensure it aligns with the actual accommodations we provide.Your feedback is instrumental in helping us improve, and I appreciate your patience and understanding. We hope you might consider giving us another opportunity to provide you with a more enjoyable stay in the future, where you can experience the true level of comfort and cleanliness that we aim to offer.If there are any further concerns or if you would like to discuss your experience in more detail, please do not hesitate to reach out to us directly. Your satisfaction remains our priority.Once again, I apologize for any disgust or inconvenience you experienced during your stay, and I appreciate your feedback.Yours SincerelyViksit BhardwajGeneral Manager