The hotel was fantastic. The staff was fantastic.
My issue is with their upper management, that decided to cancel my booking because I didn’t call them at 3 pm to check in : I work night shift and booked the room for 2 nights, so I can check in and go to sleep at 8 am after my shift.
Front desk guy was kind enough to get my issue sorted out. But it did not feel like I was the first customer to have that problem.