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그랜드 오텔 갈리아 & 롱드르 스파 뉙스 여행 후기

4 out of 5
그랜드 오텔 갈리아 & 롱드르 스파 뉙스
26 Av Bernadette Soubirous - BP83, Lourdes, Hautes-Pyrenees

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 243개 이용 후기 중 136개" "
평점 8 - 좋아요. 243개 이용 후기 중 63개" "
평점 6 - 괜찮아요. 243개 이용 후기 중 27개" "
평점 4 - 별로예요. 243개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 243개 이용 후기 중 7개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Martina 님, Sylmar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were very attentive and made the check in and check out process super easy. The hotel location was perfect and exceeded our needs.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this hotel, will be back.
2024년 4월에 3박 숙박함
답변 제공: The Reception 님, 2024년 4월 15일
Dear Mr Shen,We thank you very much for taking the time to share your experience with us.We are really glad to see that this stay among us lived up to your expectations. Your review rewards our teams for their daily work and help to motivate them for this new season 2024.We look forward to welcoming you another time in Grand Hôtel Gallia & Londres Nuxe Spa ****.The Reception.

10/10 - 훌륭해요

Zeljko

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Malourdes

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very nice and clean. The location is very convenient since it’s very close to the church/grotto, restaurants and shopping center. The staffs are accomodating. We greatly appreciate Antonio at the front desk for his warm smile and friendly attitude.
2024년 2월에 1박 숙박함
답변 제공: The Reception 님, 2024년 2월 13일
Dear Mrs Cunanan,We thank you very much for taking the time to leave us this review.We are delighted to see that your stay lived up to your expectations.Your comments motivate all our teams for this new season and to continue to offer you the best possible service.We look forward to welcoming you another time in Grand Hôtel Gallia & Londres **** Nuxe Spa.Best regards,The Reception.

8/10 - 좋아요

Steve 님, Beaconsfield

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: The Reception 님, 2023년 11월 12일
Dear Sir,We thank you very much for taking the time to leave us a review.We are glad to see that you enjoyed your stay in our establishment.We hope to have the pleasure to welcome you another time in the future.The Reception.

6/10 - 괜찮아요

Fernand Joseph 님, Luxembourg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wir hatten einen Tisch im Restaurant Gastronomique reserviert aber wir bekamen einen Tisch inmitten von Gruppen und es war so laut und ungemütlich, mehrere Speisen auf der Karte gab es nicht mehr, die 3 ersten Rotweine die ich bestellen wollte gab es auch nicht mehr. Das war nicht eine Gastronomische Küche sondern eine Kaotische. Dann lieber zu den Gästen sagen es währe kein Platz mehr und die eintags Gruppen im schnellverfahren abfertigen.
2023년 10월에 1박 숙박함
답변 제공: Die Rezeption 님, 2023년 11월 18일
Sehr geehrter Herr Breden,Wir danken Ihnen, dass Sie sich die Zeit genommen haben, uns Ihren Kommentar zu hinterlassen.Es tut uns leid zu lesen, dass Ihr Aufenthalt nicht wie gewünscht verlaufen ist. Ihre Zufriedenheit ist unsere Priorität und wir nehmen Ihr Feedback zur Kenntnis, um uns zu verbessern.Was unser Restaurant betrifft, so haben wir nicht den Anspruch, unsere Küche als Gourmetküche zu kategorisieren, sondern vielmehr als traditionelle, regionale und lokale Küche.Wir bedauern dennoch, dass Sie diese Erfahrung nicht genießen konnten und dass unser Restaurantservice nicht Ihren Erwartungen entsprochen hat. Da wir in der Tat in unserem Lokal um mehrere Gruppen herum gespeist haben, verstehen wir Ihre Unzufriedenheit und werden alles Notwendige tun, um diese Unannehmlichkeiten zu begrenzen.Wir hoffen dennoch, Sie in Zukunft wieder bei uns begrüßen zu dürfen, eventuell während einer ruhigeren Zeit in Lourdes.Die Rezeption.

8/10 - 좋아요

Rochelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is excelent hotel and nice crew. It is convenient location.
2023년 11월에 1박 숙박함
답변 제공: The Reception 님, 2023년 11월 12일
Dear Madam,We thank you very much for taking the time to share this commentary.We are delighted to learn that you enjoyed your stay in our establishment and that our team and our lcoation lived up to your expectations. This review motivates our teams on a daily basis.We look forward to welcoming you another time in the future.The Reception.

10/10 - 훌륭해요

Hong Van

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best location even though the room is small but very clean
2023년 8월에 4박 숙박함
답변 제공: The Reception 님, 2023년 11월 15일
Dear Mr Hong Van,We thank you very much for taking the time to share your opinion with us.We are glad to read that you enjoyed your stay in our establishment and particulary our location.We also inform you that during your stay, if you have any request regarding your room, the reception team would be delighted to help you.We look forward to welcoming you again in the future.The Reception.

2/10 - 너무 별로예요

Jeanlin

좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
Spa non inclus et chambres basse qualité
L'annonce n'indique pas que le Spa est accessible moyennant 25€ de supplément PAR PERSONNE! De plus les chambres et équipements sont vraiment de basse qualité. Une TV minuscule, un mini-frigo qui ne fonctionne pas, un plateau thé/café 1er prix et pas d'articles de toilette. Ce n'est pas la peine d'arborer 4 étoiles si c'est pour proposer moins bien qu'un Campanile! Pour la même gamme de prix à Lourdes je vous conseille le Belfry, qui offre des prestations bien plus qualitatives.
2023년 10월에 1박 숙박함
답변 제공: Assistante de Direction 님, 2023년 10월 25일
Cher Client,Nous vous remercions d’avoir pris le temps de nous laisser un commentaire. Lorsque vous rencontrez un problème pendant votre séjour, nous vous invitons vivement à vous rapprocher directement de noséquipes de réception pour communiquer votre insatisfaction. Cela nous permettrait d'apporter une solution rapide aux désagréments survenus pendant votre séjour et d’améliorer la qualité de notre service.Nous espérons tout de même avoir l'opportunité de vous accueillir à nouveau dans le futur pour vous offrir une expérience bien meilleure.

8/10 - 좋아요

FRANCK

좋아요: 직원 및 서비스
2023년 10월에 3박 숙박함
답변 제공: L'Assistante de Direction 님, 2023년 10월 25일
Cher Monsieur,Nous vous remercions d’avoir pris le temps de nous laisser une note.Au plaisir de vous accueillir de nouveau.

10/10 - 훌륭해요

maria 님, guatemala

2023년 10월에 1박 숙박함
답변 제공: The Reception 님, 2023년 11월 15일
Dear Madam,We thank you very much for taking the time to leave us this review.We are delighted to see that your stay lived up to your expectations.We hope to have the pleasure to welcome you another time in the future.The Reception.

4/10 - 별로예요

Harold Gonzalez

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
- really poor service in the hotel. - really poor communication from the staff\unwilling to provide help or solutions. - there were no toilet paper/ soap in the room. - terrible breakfast just coffee. - the restaurant service was deficient, they run out of eggs.
2023년 9월에 3박 숙박함
답변 제공: The Assistant Manager 님, 2023년 10월 10일
Dear sir,we are sorry to your stay at the Grand Hotel Gallia & Londres****Nuxe Spa was not as you expected.We have taken note abour your review & will wotk on it with our staffs to improve our services.The breakfatst provides tradionnla french food, such as croissant / pain au chocolat, baguette but as well several types of breads, several type of yogurts, fresh fruits salad, fresh vegetables, hams, cheese, several fruit juices & fresh orange juice, regional ham, regional cakes...We are sorry you did not find anything you could like.We still hope to have the opportunity to welcome you again in the future to offer you a much better experience.

2/10 - 너무 별로예요

Julio

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El personal fue terriblemente malo, nos descriminó por ser latinos. “No te quedes en el hotel”
2023년 10월에 2박 숙박함
답변 제공: Asistente Ejecutiva 님, 2023년 10월 10일
EstimadoSeñor,Gracias por su comentario y lamentamos que suestancia no haya estado a la altura de susexpectativas.No obstante, hemos tenido en cuenta suscomentarios y hemos transmitido los problemasque ha encontrado a los equipos pertinentes.Damos gran importancia a la experiencia delcliente y siempre hacemos todo lo posible paraofrecer un alto nivel de servicio y satisfacer anuestros clientes.Esperamos que nos dé otra oportunidad paradarle la bienvenida y ofrecerle la experiencia Grand Hotel Gallia & Londres****Nuxe Spa

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Room
Wonderful experience. Staff was very friendly and helpful. The room was clean, had a small balcony, and great views.
2023년 9월에 2박 숙박함
답변 제공: The Assistant Manager 님, 2023년 10월 7일
Dear Sir,We are glad you enjoyed your stay in our Home. Thanks a lots for your note & review.Hoping to have the pleasure to welcome you back soon.

10/10 - 훌륭해요

Pablo

2023년 9월에 1박 숙박함
답변 제공: Assistant Manager 님, 2023년 10월 5일
Dear sir,Thank you for taking the time to leave us a review.We are glad to read that your stay at [name of the hotel] met your expectations.We look forward to welcoming you again.

8/10 - 좋아요

MARCIA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Grand Hotel Galleria was located close to the Lourdes Sanctuary. It had a spacious clean room with a very accommodating friendly staff.
2023년 9월에 2박 숙박함
답변 제공: Assistant Manager 님, 2023년 10월 5일
Dear Madam, Dear Sir,We thank you for your review. We are gald you spent a nice moment in our Home.Hoping to have the pleasure to welcome you back soon

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a great heritage building however the room was spacious and recently redone. Staff were great. This room was on the 2nd floor above the street, so there was a bit of street noise, especially when everyone was coming back from the candlelight vigil however that was part of the charm. This room had 2 small balconies. Exit from hotel was onto the street only 1 to 2 blocks from the Bacilica and was a very convenient location. Would definitely stay here again if we venture back to Lourdes.
2023년 9월에 3박 숙박함
답변 제공: Assistant Manager 님, 2023년 10월 5일
Dear Sir, Thank you for taking the time to leave us a review.We are delighted to hear that you thoroughly enjoyed your stay with us. Your satisfaction is our priority and we look forward to welcoming you back in the near future. Thank you once again for your valuable feedback!

6/10 - 괜찮아요

Tan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Hôtel très bien situé pour visiter les lieux Saints, mais dont l’accès n’est pas évident. Heureusement il est doté d’un vaste parking. Personnel très aimable et efficace. La chambre, donnant sur le Parc, était calme, par contre la décoration et l’équipement dataient un peu … on se serait cru revenir pas mal d’années en arrière ! Sinon celle-ci était suffisamment confortable, et rien ne manquait. Donc un établissement qui vaut surtout par sa situation …
2023년 9월에 1박 숙박함
답변 제공: Assistante de Direction 님, 2023년 10월 5일
Cher MonsieurNous vous remercions d'avoir séjourné au Grand Hôtel Gallia & Londres****Nuxe Spa, 1er Établissement de luxe construit à Lourdes, par Benoite Soubirous. L'expérience Gallia vous ramène au siècle dernier dans une ambiance 'Belle Epoque ' tout en alliant la modernité des années 2000.Au plaisir de vous recevoir de nouveau

4/10 - 별로예요

Pinky 님, Indianapolis

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Convenient location to the Grotto, not impressed with the hotel its weird, no available parking, staff are mot friendly, made everything difficult.
2023년 9월에 3박 숙박함
답변 제공: Assistant Manager 님, 2023년 10월 5일
Dear Client,We are sorry to learn that your stay was not completelysatisfying. We apologize for any inconvenience you haveexperienced during your stay and we will take your comments into consideration in order to improve our service. Your experience is important to us and we thank you for taking the time to leave us this comment.We still hope to have the opportunity to welcome you again in the future to offer you a much better experience.

10/10 - 훌륭해요

Nicolas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right in front of strip of stores and restaurants. Easy walking distance of the sanctuary. Very happy with choice.
2023년 9월에 2박 숙박함
답변 제공: The Assistant Manager 님, 2023년 10월 7일
Dear Sir,Thanks a lot for your review. We are happy you spent nice moment in the Hotel.

6/10 - 괜찮아요

Robin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We loved Lourdes, but had a couple issues with the hotel. The desk clerk wanted to check in the large group in line behind us prior to checking us in. I don’t know why. There was a hair in one of our party’s dinner at the hotel dining room. Check out was noon, but we were told to move our car from the parking lot by 10:00 am.
2023년 9월에 1박 숙박함
답변 제공: The Assistant Manager 님, 2023년 10월 7일
Dear Sir,We are sorry to learn that your stay was not completelysatisfying. We apologize for any inconvenience you haveexperienced during your stay and we will take your comments into consideration in order to improve our service. Your experience is important to us and we thank you for taking the time to leave us this comment.We still hope to have the opportunity to welcome you again in the future to offer you a much better experience.

10/10 - 훌륭해요

Eugênio

2023년 9월에 1박 숙박함
답변 제공: The Assistant Manager 님, 2023년 10월 7일
Dear Sir,We are glad to read that your stay at Hotel Gallia & Londres****Nuxe Spa met your expectations.We look forward to welcoming you again.

10/10 - 훌륭해요

Viviana

2023년 9월에 1박 숙박함
답변 제공: The Assistant Manager 님, 2023년 10월 7일
Dear MadamThanks a lot for your note & review.Hoping to have the pleasure to welcome you back soon

8/10 - 좋아요

Cesare Julio

2023년 8월에 1박 숙박함
답변 제공: The Assistant Manager 님, 2023년 10월 7일
Dear SirThanks for having stayed in our Home. We are glad you enjoyed it.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: The Assistant Manager 님, 2023년 10월 7일
Dear Sir,Thanks for your note. We are happy to know you enjoyed your stay at Gallia & Londres****Nuxe Spa

10/10 - 훌륭해요

Amila

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If one is visiting Lourdes, this location is perfect. It is about a 5 minute walk to the entrance of Lourdes. There are multiple souvenir shops and restaurants around the hotel. The staff was very friendly. The breakfast was well stocked.
2023년 8월에 1박 숙박함
답변 제공: The Assistant Manager 님, 2023년 10월 7일
Dear MadamThank you for taking the time to leave us a review.We are delighted to hear that you thoroughly enjoyed your stay with us. Your satisfaction is our priority and we look forward to welcoming you back in the near future. Thank you once again for your valuable feedback!

8/10 - 좋아요

Stanislas 님, Dallas

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bon standing de façon générale. Personnel très bien, mais encore un peu vetuste dans les parties communes.
2023년 8월에 1박 숙박함
답변 제공: L'Assistante de Direction 님, 2023년 10월 7일
Cher MonsieurNous vous remercions pour votre séjour au Grand Hôtel Gallia & Londres et sommes ravis pour l'ayez apprécié.La satisfaction clientèle est importante pour nous et prenons note de vos remarques.Au plaisir de vous recevoir de nouveau prochainement

6/10 - 괜찮아요

Sylvie

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Déçue!
Chambre sur rue trop bruyante - double vitrage non phonique.
2023년 8월에 1박 숙박함
답변 제공: Assistante de Direction 님, 2023년 10월 5일
Chère Madame,Nous vous remercions d’avoir pris le temps de nous laisser un commentaire.Lorsque vous rencontrez un problème pendant votre séjour, nous vous invitons vivement à vous rapprocher directement de nos équipes de réception pour communiquer votre insatisfaction. Cela nous permettrait d'apporter une solution rapide aux désagrémentssurvenus pendant votre séjour et d’améliorer la qualité de notre service.Nous espérons tout de même avoir l'opportunité de vous accueillir à nouveau dans le futur pour vous offrir une expérience bien meilleure.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will come here again
Extremely friendly staff, most speak multiple languages. Clean and comfy! Breakfast was great too. Room had fridge bottles of water and tea/coffee with kettle which is always a plus for me when you need that hot brew. Staff goes extra mile to show you around and always asking if there’s anything we need about our trip and stay.
2023년 8월에 1박 숙박함
답변 제공: Assistant Manager 님, 2023년 10월 5일
Dear Madam, Dear Sir,Thanks a lot for this wonderfull review which rewards all our teams every day work ! We are happy you ejoyed your stay in our Home.We will be pleased to welcome you back soon !

10/10 - 훌륭해요

PURA HAYDEE

2023년 8월에 1박 숙박함
답변 제공: Assistant Manager 님, 2023년 10월 5일
Dear Madam, Dear Sir,Thank you for taking the time to leave us a review.We are glad to read that your stay at [name of the hotel] met your expectations. We look forward to welcoming you again.

8/10 - 좋아요

Wilhelmus

2023년 7월에 1박 숙박함

4/10 - 별로예요

Karla

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property really close to everything.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely lovely
Beautiful hotel, excellent location and lovely view from the balcony.
2023년 7월에 3박 숙박함

8/10 - 좋아요

Philippe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Idéalement situé pour un pèlerinage
2023년 7월에 1박 숙박함
답변 제공: jerome 님, 2023년 7월 8일
Cher Client,Nous sommes ravis de lire vos commentaires et observations positifs concernant les produits et services de l'hôtel. Nous avons eu le privilège d'être à votre service et nous sommes impatients de vous accueillir de nouveau dans un proche avenir.En vous remerciant chaleureusement,Jérôme TREMBLETDirecteur

10/10 - 훌륭해요

Walter

2023년 6월에 4박 숙박함
답변 제공: jerome 님, 2023년 7월 5일
Cher Walter,Nous sommes ravis de lire vos commentaires et observations positifs concernant les produits et services de l'hôtel. Nous sommes heureux d'apprendre que vous avez été satisfait de l'expérience culinaire. Merci beaucoup d'avoir reconnu les efforts et l'humour de nos collègues hospitaliers et accueillants. Nos employés sont nos atouts les plus précieux, et c'est grâce à eux que nous sommes en mesure de servir nos clients avec la véritable hospitalité. Je serai très heureux de partager vos compliments avec mon équipe qui sera ravi d'être reconnus de manière si merveilleuse.Nous avons eu le privilège d'être à votre service et nous sommes impatients de vous accueillir de nouveau dans un proche avenir.En vous remerciant chaleureusement,Jérôme TREMBLETDirecteur

10/10 - 훌륭해요

Gerard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: jerome 님, 2023년 7월 5일
Cher Gerrad,Nous sommes ravis de lire vos commentaires et observations positifs concernant les produits et services de l'hôtel. Nous sommes heureux d'apprendre que vous avez été satisfait de l'expérience culinaire. Merci beaucoup d'avoir reconnu les efforts et l'humour de nos collègues hospitaliers et accueillants. Nos employés sont nos atouts les plus précieux, et c'est grâce à eux que nous sommes en mesure de servir nos clients avec la véritable hospitalité. Je serai très heureux de partager vos compliments avec mon équipe qui sera ravi d'être reconnus de manière si merveilleuse.Nous avons eu le privilège d'être à votre service et nous sommes impatients de vous accueillir de nouveau dans un proche avenir.En vous remerciant chaleureusement,Jérôme TREMBLETDirecteur

8/10 - 좋아요

yucheng

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
雖然離主要景點都很近,但是以飯店的價格(套房35平方公尺,近300歐元),還是會覺得沒有這麼有價值。房間乾淨。早餐的環境不是很理想,選項也不多,飯店的員工雖然人很親切,但是感覺沒有經過太多訓練,每個人都不太知道在幹嘛。
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

sandra

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Pas à la hauteur d'un 4 étoiles.
L'hôtel est bien situé. L'espace d'accueil, les parties communes et le bar sont conformes aux attentes et à la description. En revanche, la douche froide aux niveau de la suite familiale qui relève d'un 3 étoiles au plus: Positif: literie confortable. Négatif: murs sales, canapé convertible hors d'âge/déchiré car trop usé, table basse tellement vieille qu'elle remuait dans tous les sens, tâches sur la moquette, housse de couette trouée, papier toilette d'un autre âge, pas de plateau de courtoisie dans la salle de bain (1 tube de soin corps, pas de coton, de coton tige, ni de kleenex, tout ce qu'on trouve dans une chambre 4 étoiles normalement), serviette trouée également, 1 tabouret en plastique blanc type meuble de jardin! Quel dommage vue le cadre, la façade et le hall d'accueil de l'établissement. Je voyage beaucoup et cet hôtel ne mérite malheureusement pas ses 4 étoiles en tout cas au niveau de la chambre que nous avons eu.
2023년 6월에 2박 숙박함
답변 제공: jerome 님, 2023년 7월 5일
Chère Madame,La lecture de vos commentaires nous ont surpris face à l'état catastrophique de la situation alors que notre établissement est parfaitement entretenue et connait une très bonne satisfaction générale des clients.Ces points détaillés nous invite à faire face à une attention particulière de la chambre occupée.Cependant nous apprécions vos commentaires sur le reste des prestations.Cordialement,JérômeManager

10/10 - 훌륭해요

Frédéric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Très bien pour une nuit à proximité des monuments.
2023년 6월에 1박 숙박함
답변 제공: jerome 님, 2023년 6월 30일
Cher Frédéric,Nous sommes ravis de lire vos commentaires et observations positifs concernant les produits et services de l'hôtel. Nous sommes heureux d'apprendre que vous avez été satisfait de l'expérience au Grand Hôtel Gallia et Londres Nuxe Spa qui propose toujours un établissement aux normes 4 étoiles à nouveau classé par le Ministère du Tourisme en 2021.Peu d'hôtel à Lourdes propose un bar avec terrasse donnant sur un parc privé pour les clients, un parking fermé de 30 places, 2 restaurants, un Spa Nuxe, des chambres spacieuses et rénovées, des salles de réunion, une salle de fitness, des bornes pour voitures électriques et une hospitalité du personnel sans égal.Je serai très heureux de partager vos compliments avec mon équipe qui sera ravi d'être reconnus de manière si merveilleuse.Nous avons eu le privilège d'être à votre service et nous sommes impatients de vous accueillir de nouveau dans un proche avenir.En vous remerciant chaleureusement,Jérôme TREMBLETDirecteur

8/10 - 좋아요

Ailynn

2023년 6월에 2박 숙박함
답변 제공: jerome 님, 2023년 6월 30일
Cher Client,Nous sommes ravis de lire vos commentaires et observations positifs concernant les produits et services de l'hôtel. En vous remerciant chaleureusement,Jérôme TREMBLETDirecteur

8/10 - 좋아요

Dan

2023년 6월에 3박 숙박함
답변 제공: jerome 님, 2023년 7월 5일
Bonjour, Nous sommes ravis de lire vos commentaires et observations positifs concernant les produits et services de l'hôtel. Nous sommes heureux d'apprendre que vous avez été satisfait de l'expérience culinaire. Merci beaucoup d'avoir reconnu les efforts et l'humour de nos collègues hospitaliers et accueillants. Nos employés sont nos atouts les plus précieux, et c'est grâce à eux que nous sommes en mesure de servir nos clients avec la véritable hospitalité. Je serai très heureux de partager vos compliments avec mon équipe qui sera ravi d'être reconnus de manière si merveilleuse.Nous avons eu le privilège d'être à votre service et nous sommes impatients de vous accueillir de nouveau dans un proche avenir.En vous remerciant chaleureusement,Jérôme TREMBLETDirecteur

8/10 - 좋아요

Ofelia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is in a good location and very clean. The staff is very friendly and accommodating to guests who don't speak French.
2023년 5월에 3박 숙박함
답변 제공: RECEPTION 님, 2023년 5월 29일
Dear Customer,Thank you for your comments and we are hoping to welcome you again.

10/10 - 훌륭해요

Rejane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to everything. Clean and beautiful. Reception people helpful. Excellent!!
2023년 5월에 4박 숙박함
답변 제공: jerome 님, 2023년 5월 17일
Dear Rejane,We are delighted to read your positive comments and observations regarding the hotel's products and services. We are happy to hear that you were satisfied with the experience.Thank you so much for recognizing the efforts of our hospitable and welcoming colleagues. Our employees are our most valuable assets, and it is thanks to them that we are able to serve our customers with true hospitality.I will be very happy to share your compliments with my team who will be delighted to be recognized in such a wonderful way.We had the privilege of serving you and look forward to welcoming you back in the near future.Thanking you warmly,Jerome TrembletManager

8/10 - 좋아요

Maria

2023년 5월에 2박 숙박함
답변 제공: jerome 님, 2023년 5월 18일
Chère Madame,Nous vous remercions pour votre retour et nous vous assurons les meilleurs services.

10/10 - 훌륭해요

Adrianus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Geweldige plek voor verblijf in Lourdes
Wij komen hier al 15 jaar en steeds weer zijn wij tevreden klanten. Is er een probleem, je meld het en zij lossen het meteen op.
2023년 5월에 3박 숙박함
답변 제공: jerome 님, 2023년 5월 15일
Dear Customer ,We are delighted to read your positive comments and observations regarding the hotel's products and services. We are happy to hear that you were satisfied with the experience for 15 years.I will be very happy to share your compliments with my team who will be delighted to be recognized in such a wonderful way.We had the privilege of serving you and look forward to welcoming you back in the near future.Thanking you warmly,Jerome TrembletManager

10/10 - 훌륭해요

Nora

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very central to the Sanctuary
2023년 5월에 5박 숙박함
답변 제공: jerome 님, 2023년 5월 12일
Dear Nora,Thank you so much for this feedback which gives us the most satisfaction to enjoy your stay.See you soon in Grand Hotel Gallia & Londres.JeromeManager

10/10 - 훌륭해요

Carlos R

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: jerome 님, 2023년 4월 28일
Dear Carlos,Thank you so much for your review and we are very happy that you enjoyed your stay.See you soon.Best regards,JeromeManager

10/10 - 훌륭해요

Lisa

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Beautiful hotel. Everyone was helpful and friendly
2023년 4월에 1박 숙박함
답변 제공: jerome 님, 2023년 4월 23일
Dear Customer,We are delighted that your experience was a success and we thank you for your loyalty.The Grand Hotel Gallia & Londres has an ideal location for all stays and the hospitality of our person is our major strength.Our table gives a culinary touch for beautiful taste flavors.See you soon.jeromeManager

8/10 - 좋아요

Melanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We greatly enjoyed our stay at Hotel Gallia & Londres. It was very close to the entrance of the Sanctuary of Lourdes, the food at the hotel restaurant was delicious, and the staff was very helpful, especially Anka! The only negative aspect of our stay was the temperature of the room being very warm even after we asked them to fix our ac/heater. There was no change and we slept with the windows open, which didn’t adjust the temperature much, but other than that it was a pleasant experience overall and we highly recommend it!
2023년 4월에 3박 숙박함
답변 제공: RECEPTION 님, 2023년 4월 15일
Dear Melanie,We thank you for your nice comments and to help us to improve the service.