Suite, 1 King Bed with Sofa bed, Non Smoking (1 Person Sofa Bed) | Desk, iron/ironing board, free cribs/infant beds, rollaway beds
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Reviews of Comfort Suites Plainview

2.5 out of 5
Comfort Suites Plainview
3615 Grandview St, 500 N. I-27, Plainview, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 239 out of 500 reviews" "
Rating 8 - Good. 180 out of 500 reviews" "
Rating 6 - Okay. 47 out of 500 reviews" "
Rating 4 - Poor. 18 out of 500 reviews" "
Rating 2 - Terrible. 16 out of 500 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Sep 2023

10/10 Excellent

Vijay

Liked: Cleanliness, amenities, property conditions & facilities
Place is clean and quiet.
Stayed 2 nights in Oct 2022

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service
Best option in Plainview and staff was friendly, explained why we couldn't get refund for 2nd night. We finished loading my sister to move to Fort Worth and didn't need to stay another night. We thought it would take longer but were finished by 9:30am and there is nothing to do in Plainview..why stay. I have been a good customer of Orbitz and would appreciate an exception to the need to pay for an extra night. We were out by 10"00am. ORBITZ, WOULD YOU RECONSIDER? Mary Loewen
Stayed 2 nights in Jul 2022

10/10 Excellent

Marvin

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I left my hearings aids and they were skipped to me.
Stayed 2 nights in Oct 2021

10/10 Excellent

Nichele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds were very comfortable. Even though there were many guests the halls were quiet and rooms had no noise. Breakfast was adequate. Thanks
Stayed 2 nights in Aug 2021

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Done good
My wife, upon seeing the room, said you did good! The room was very roomy with very comfortable furniture and bed. All was very clean and quiet.
Stayed 1 night in Aug 2021

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plainview TX is a *very* small town with minimum hospitality options. I wasn't expecting much but WHAT a surprise!!! Perfect customer service (brought me a blanket in the middle of the night) from the friendliest people I've met in a long time. It was a HS reunion weekend and even with all the hassle they were always polite and helpful. Designated recycling! Fitness room has 2 treadmills and the indoor pool is closed for Covid. No outside gathering area but it was usually too hot, anyway.
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Staff was friendly and helpful. Clean and convenient.
Stayed 1 night in Jul 2021

10/10 Excellent

Rusty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Jason

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021

4/10 Poor

Christopher

Traveled with family
Liked: Cleanliness, room comfort
Good room. Breakfast is underwhelming.
The room was clean and a/c worked quite well. No complaints there. The breakfast area was crowded and some food required heating up with a microwave instead of being ready to eat. That caused a lot of congestion with people at the already small counter space. The coffee was burnt and watered down. Lastly, the back hallway exit near the laundry room didn't always latch on its own, which was great for the 5 of us loading/unloading our bags. However, not great from a security standpoint.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness
Beds were super-comfortable. Ice machines were pretty quiet and dispensed nicely-sized pieces. Breakfast was good - the kids enjoyed the Texas-shaped waffles. However, the pool was out-of-service due to a failed inspection, and that was one of our reasons for selecting this hotel. Staff were friendly enough, but not particularly warm and welcoming.
Stayed 2 nights in Jun 2021

8/10 Good

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rested well
Rested well. Comfortable… just make sure to check the coffee pot before use. Ours had mold in it.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the soft sheets and cleanliness
Stayed 1 night in Jun 2021

6/10 Okay

Shannon

Traveled with family
Disliked: Staff & service
Disappointment
When i booked i was told the pool didnt work.. was disappointed but the said that they had a full breakfast bacon sausage waffles biscuits when we go down for breakfast at 8am there was only muffins and bagels this was the only reason why i kept my reservations wont go back. If u tell me there will be a full breakfast and then there isnt 😡😡
Stayed 1 night in Jun 2021

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay in Plainview, TX
Clean, comfortable room conveniently located in Plainview,TX.
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice staff was great. But my room needed to be sprayed. Killed 4 Beatles & 3 spiders. Other than that great place.
Stayed 1 night in Jun 2021

8/10 Good

Stephanie

Business traveler
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk receptionist were awesome
Stayed 1 night in May 2021

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Nice clean hotel. Comfortable beds. A little noisy but thats to be expected. Breakfast was nice for a pandemic! Overall I’d stay here again if I’m in the area.
Stayed 1 night in May 2021

10/10 Excellent

Alvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alvin Williams
My wife and I was very please with hotel. The cleanless of the room and the personnel made our stay nice.
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
na
Stayed 1 night in May 2021

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Bathroom was not cleaned completely. Hotel was very quiet both nights, got a good nights rest.
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well-appointed. I was just staying for one-night and only used the room for a few hours to catch some sleep, but the room was very clean and the staff was very friendly and accommodating, even when checking in late at 11:30pm.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness
Check in staff was rude and unprofessional
Stayed 1 night in Apr 2021

2/10 Terrible

Desiree

Disliked: Staff & service
Hungry and without a shower
Hot water heater wasnt working so we were unable to shower. They also said that because they warned us when we checked in they would not refund us for this situation. I find this interesting and would wonder what the health dept would say about this. Also, evem though we were told there would be breakfast until 10 am when we arrived for breakfast at 945 whatever breakfast that was available had already been cleaned up. Hungry and without a shower we left EXTREMELY disappointed.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Would stay here again. Clean, quiet, and good parking
Stayed 1 night in Mar 2021

2/10 Terrible

Frances

Stayed 2 nights in Oct 2020

2/10 Terrible

Tracie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit family
Visiting family. Hotel was very quiet which helped with the much needed rest after driving 8 hours.
Stayed 2 nights in Oct 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
They did not have my reservation when I arrived. After I refused to leave without a room they somehow found my room but it was dirty. This was at midnight ... don’t most hotel rooms get cleaned during the day? They also said my card was declined even though I could see the posted charge on my account. They also gave me an invoice for my room but the wrong person. My keys stopped working after the first night, I’m guessing because the invoice stated that the other person was checking out a day before me. They seemed very disorganized.
Stayed 2 nights in Oct 2020

8/10 Good

Teri

Liked: Cleanliness, property conditions & facilities, room comfort
Restful night
Gave this hotel another chance. The check in was slow. Our room was clean and comfortable!
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Overall the room and stay was great. However the toilet had not been cleaned. Had to go get disinfecting wipes from the car to clean.
Stayed 1 night in Oct 2020

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Very friendly. The bed was the most comfortable bed we have ever slept in at a hotel! Will be back for sure.
Stayed 1 night in Sep 2020

10/10 Excellent

steve

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

James, Philadelphia, PA

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean room. Friendly staff. Well lit parking lot. Convenient location.
Stayed 2 nights in Sep 2020

4/10 Poor

Verified traveler

Traveled with group, Business traveler
Disliked: Cleanliness, property conditions & facilities
It was very unclean and felt disgusting. There were bugs in the shower and I’m almost certain our room hadn’t been cleaned before we checked in. At one point some guy walked outside and just started peeing in the parking lot. It was a rough experience
Stayed 1 night in Aug 2020

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Minor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

Joe

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed
Same dresser drawers that don’t stay closed. A mask mandate was posted on the front door, but one night 5 - 10 kids and adults were in the front lobby chatting away; no masks, on anyone. If your not going to enforce your mask mandate, get rid of all your silly restrictions, and open the pool.
Stayed 2 nights in Aug 2020

10/10 Excellent

Claudia, Houston, TX

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Check in was quick and smooth. Hallways very well kept. Room was very clean.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our rooms were on 1st floor and had loud noise coming from rooms above us, unable to get a good night sleep!
Stayed 2 nights in Jul 2020

6/10 Okay

Teri

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Dirty
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2020