尊貴的Jungbong, 您好！ 非常感謝您在百忙之中抽出寶貴的時間分享您的入住經驗。 作為澳門第一家五星酒店，我們一直致力於為客人提供優質的住宿體驗。知道您對我們酒店整體感到滿意，我們感到非常榮幸。 我們會繼續堅持為客人提供優質服務，讓客人有賓至如歸的感覺。再次感謝您的時間，我們期待與您能在澳門再一次相遇。

Dear HYO YEON, Thank you for taking the time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience at affordable prices is always our mission. Please kindly note that view may vary depending on room type, we have guest rooms with garden view and welcome you to enjoy next time. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you again soon! Yours sincerely, Hotel Royal Macau

Dear Younghi, Thank you for taking the time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you have enjoyed your stay with us, particularly with our attentive service and friendly staff. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you again soon! Yours sincerely, Hotel Royal Macau

Dear guest, Thank you for taking the time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience at affordable prices is always our mission. We are delighted to know that you are satisfied with our clean guest room. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you again soon! Your sincerely, Hotel Royal Macau

Dear guest, Thank you for taking the time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you have enjoyed your stay with us. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you again soon! Yours sincerely, Hotel Royal Macau

Dear yun jung, Thank you for taking the time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you are satisfied with our cozy environment and close proximity to tourist attractions & historic world heritage sites. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you again soon! Yours sincerely, Hotel Royal Macau

Dear guest, Thank you for taking the time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. In order to help our guest easily explore the city, we run complimentary shuttle bus service between our Hotel, Macau Ferry Terminal, and the various tourist spots every 30 minutes starting from 9:00am every day. Our friendly Concierge Team is always at your service to update about the latest local transportation tips. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We hope we will have opportunity to welcome you again in the near future. Yours sincerely, Hotel Royal Macau

Dear guest, Thank you for taking the time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you are satisfied with our close proximity to tourist attractions & historic world heritage sites. We took a serious of note of staff attitude as it is definitely service shortfalls not on par with our usual service standards. We are conducting re-training of staff involved to ensure they are better equipped to delight you in your future visit. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you again soon! Yours sincerely, Hotel Royal Macau

Dear SUNHYO, Thank you for taking the time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you are satisfied with our close proximity to tourist attractions and historic world heritage sites and attentive service. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you again soon! Yours sincerely, Hotel Royal Macau

Dear CHULHWAN, Thank you for taking the time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you are satisfied with our convenient location. In order to help our guest easily explore the city, we run complimentary shuttle bus service between our Hotel, Macau Ferry Terminal, and the various tourist spots every 30 minutes starting from 9:00am everyday. We currently provide Limousine service for groups of 1-6 pax at MOP 690 per trip for transfer between the airport to our hotel. In addition, our friendly Concierge Team is always at your service to update about the latest local transportation tips. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you soon! Yours sincerely, Hotel Royal Macau

Dear guest, Thank you for taking the time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you are satisfied with our helpful staff and well-equipped facilities. Please kindly note that view may vary depending on room type, we have guest rooms with garden view and welcome you to enjoy next time. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you again soon! Yours sincerely, Hotel Royal Macau

Dear Jeonggu, Thank you for taking the time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you are satisfied with our close proximity to tourist attractions & historic world heritage sites and indoor swimming pool. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you again soon! Yours sincerely, Hotel Royal Macau

Dear CHANHYANG, Thank you for taking the time to share your comment with us on Expedia. Because your reservation was a non-refundable booking, cancellation was not accepted. However, our hotel policy allows date amendment with a handling fee of HKD200 as a courtesy to our guests. Rate differences, if any, also applied to the new dates. We encourage guests to reserve our fee cancellation rooms for greater flexibility. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We hope we will have the opportunity to welcome you back and regain your confidence. Yours sincerely, Hotel Royal Macau

Dear guest, Thank you for taking the time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you are satisfied with our convenient location and friendly staff. We constantly refurbish our guest room to ensure more comfortable and satisfying experience. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you again soon! Yours sincerely, Hotel Royal Macau

Dear Minsun, Thank you for taking the time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you have enjoyed your stay with us, particularly with our convenient location and clean guest room. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you again soon! Yours sincerely, Hotel Royal Macau

Dear ShinKyung, Thank you for taking the time to share your comment with us. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you are satisfied with our friendly & helpful staff and close proximity to tourist attractions & historic world heritage sites. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you again soon! Yours sincerely, Hotel Royal Macau

Dear Hoonkyoung, Thank you for sharing such an enthusiastic review with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you are satisfied with our clean guest room, close proximity to historic tourist attraction and decent buffet breakfast. Your compliments are encouraging to our staff, and motivate us to improve ourselves everyday. We look forward to welcoming you again soon. Yours sincerely, Hotel Royal Macau

Dear guest, Thank you for taking the time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you have enjoyed your stay with us. It was a pleasure to have you with us during your recent visit. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. On behalf of our service team we look forward to welcoming you again soon in Macau! Yours sincerely, Hotel Royal Macau

Dear guest, Thank you for taking the time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you are satisfied with our complimentary shuttle bus service. In order to help our guest easily explore the city we run complimentary shuttle bus service between our Hotel, Macau Ferry Terminal, and the various tourist spots every 30 minutes starting from 9:00am everyday. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. On behalf of our service team we look forward to welcoming you again soon in Macau! Yours sincerely, Hotel Royal Macau

Dear YONG WOON, Thank you for taking the time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you have enjoyed your stay with us. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you again soon. Yours sincerely, Hotel Royal Macau

Dear HSR, Thank you for taking the time to share your review with us on Expedia. Providing impeccable hotel experience is our utmost priority. We are delighted to know that you are satisfied with our close proximity to historic tourist attraction. In order to help our guest easily explore the city, we run complimentary shuttle bus service between our hotel, Macau Ferry Terminal, and the various tourist spots every 30 minutes starting from 9:00am everyday. We currently provide Limousine service for groups of 1-6 pax at MOP 690 per trip for transfer from the airport to our hotel. In addition, our friendly Concierge Team is always at your service to update about the latest local transportation tips. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau

Dear guest, Thank you for taking the time to share your review with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience at affordable prices is always our mission. We are delighted to know that you are satisfied with our close proximity to historic tourist attractions. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau

Dear HYEONSUN, Thank you for taking the time to post your review with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you are satisfied with our decent breakfast. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau

Dear EUNSIL, Thank you for taking the time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience at affordable price is always our mission. We are delighted to know that you have enjoyed your stay with us. In order to help our guest easily explore the city, we run complimentary shuttle bus service between our Hotel, Macau Ferry Terminal, and the various tourist spots every 30 minutes starting from 9:00am everyday. It was a pleasure to have you stay with us during your recent visit. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you and your family in Macau soon! Sincerely, Hotel Royal Macau

Dear Eunmi, Thank you for taking the time to share your comment with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are glad to know that you are satisfied with our close proximity to historic tourist attraction & city life. It was our pleasure to create a great holiday experience during your stay in Macau and we look forward to welcoming you again in the near future. Yours sincerely, Hotel Royal Macau

Dear Jungrae, Thank you for taking the time to share your review with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are glad to know that you have enjoyed your stay with us. We have noted your comments on our heating system. In order to enhance the level of comfort for our guests and uplift the overall ambience of the hotel, we have been engaging in ongoing renovation project to improve our facilities. Once again, thank you for sharing your comments, which are important to us. We look forward to welcoming you again soon. Sincerely, Hotel Royal Macau

Dear takyeon, Thank you for taking the time to share your review with us on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are glad to know that you have enjoyed your stay with us, particularly with our attentive service. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you again in Macau soon! Yours sincerely, Hotel Royal Macau

Dear Guest, Thank you for taking the time to post your review on Expedia. Being the first 5-star hotel in Macau, providing impeccable hotel experience is our mission. We are glad to know that you are satisfied with our convenient complimentary shuttle bus. Our hotel is located in the Macau peninsula, where most of the attraction on Macau side can be reachable on foot. There are more than 10 heritage sites surrounding our hotel which makes it a convenient location for tourists. In addition, we run complimentary shuttle bus service between our Hotel, Macau Ferry Terminal, and the various tourist spots every 30 minutes. Our friendly Concierge team is always at your service to update about the latest local transportation tips. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau again soon! Sincerely, Hotel Royal Macau