실내 수영장, 2 개의 야외 수영장, 수영장 파라솔, 일광욕 의자

사카룸 리조트 여행 후기

5 out of 5
사카룸 리조트
Rua Serra de Água, 1, Calheta

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 719개 이용 후기 중 529개" "
평점 8 - 좋아요. 719개 이용 후기 중 161개" "
평점 6 - 괜찮아요. 719개 이용 후기 중 22개" "
평점 4 - 별로예요. 719개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 719개 이용 후기 중 3개" "

9.8/10

청결 상태

9.4/10

직원 및 서비스

9.6/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

8/10 - 좋아요

Annika

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a beautiful hotel, whereas it is really dark inside, also in the room (except of course when artificial light is switched on). Staff in general was not super friendly, with the exception of reception and the lady making the eggs. It was a clean hotel with high safety, wifi was fast it has a taste of luxury and a high service level. I didnt like the breakfast after 10 am as it looked super messy at around that time. They have a nice outdoor pool, are very close to the harbour and have a shuttle to Funchal (at extra fee).
2024년 5월에 6박 숙박함
답변 제공: BT 님, 2024년 5월 22일
Dear Mrs. Annika,Greetings from sunny Calheta!First, we would like to thank you for your review regarding your recent stay at our Saccharum hotel!We were pleased to hear that overall you enjoyed your stay.We would like to clarify that our team is young and in constant training, so that we are able to provide an unfoggetable experience whilst with us.Our hotel is really special because we are connected to the sugar cane theme. For this reason all our facility names, decoration and design are all connected to it.Nevertheless, we appreciate your honest feedback, and we will share with our tema to improve it.We hope to have the pleasure to host you again in our hotel for another "Saccharum experience"!Warmest regards,Bruno TelesHotel Manager

10/10 - 훌륭해요

Sébastien

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Je recommande.
2024년 4월에 5박 숙박함
답변 제공: Saccharum hotel 님, 2024년 5월 18일
Cher Monsieur Sebastien, Salutations de Calheta !Merci d'avoir choisi l'hôtel Saccharum et pour votre merveilleuse critique de votre récent séjour.Nous sommes heureux de savoir que vous avez passé un excellent séjour et que vous avez apprécié nos services.Nous nous réjouissons d'avoir le plaisir de vous accueillir à l'avenir pour une nouvelle "Saccharum Experience".Cordialement, Bruno TelesDirecteur de l'hôtel

10/10 - 훌륭해요

Irene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Saccharum hotel is a really special place. It is a small paradise that has an infinity pool with an ocean view, amazing gardens, indoor pool, great staff, and really restaurants with amazing views of the ocean. It is located very close to Calheta sandy beach. It is highly recommended if you would like to have a calm and picturesque stay in one of the most beautiful hotels in Madeira. I will definitely come back here again.
2024년 5월에 2박 숙박함
답변 제공: Saccharum hotel 님, 2024년 5월 13일
Dear Mrs. Irene, Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are delighted to know that you had such a lovely time during your stay and enjoyed our stunning landscapes, pools, food experience and the service of our friendly team.Looking forward to welcoming you again for a new “Saccharum Experience”.Warmest regards, Bruno Teles Hotel Manager

10/10 - 훌륭해요

Carl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Saccharum hotel 님, 2024년 5월 8일
Dear Mr. Carl, Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are delighted to know that you had a lovely stay and that our services met your expectations. Looking forward to welcome you again for a new “Saccharum Experience”. Warmest regards, Bruno Teles Hotel Manager

10/10 - 훌륭해요

Petra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mega Hotel
2024년 4월에 7박 숙박함
답변 제공: Saccharum hotel 님, 2024년 5월 8일
Dear Mrs. Petra, Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are delighted to know that you had a lovely stay and that our services met your expectations. Looking forward to welcome you again for a new “Saccharum Experience”. Warmest regards, Bruno Teles Hotel Manager

10/10 - 훌륭해요

Wanli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Saccharum hotel 님, 2024년 5월 8일
Dear Mr. Wanli, Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are pleased to know that you had a lovely stay and that our services met your expectations. Looking forward to welcome you again for a new “Saccharum Experience”. Warmest regards, Bruno Teles Hotel Manager

8/10 - 좋아요

Tobias

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Saccharum hotel 님, 2024년 5월 8일
Dear Mr. Tobias,Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are delighted to know that you had a lovely stay and that our services met your expectations. Looking forward to welcome you again for a new “Saccharum Experience”. Warmest regards, Bruno Teles Hotel Manager

10/10 - 훌륭해요

Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Saccharum hotel 님, 2024년 5월 8일
Dear Mrs. Ann, Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are delighted to know that you had a lovely stay and that our services met your expectations. Looking forward to welcome you again for a new “Saccharum Experience”. Warmest regards, Bruno Teles Hotel Manager

10/10 - 훌륭해요

Breanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I spent my 30th birthday here at Saccharum and it was a great choice. For my birthday we did a spa day and when I got back to my room there was a surprise cake waiting for me. Their staffing is welcoming and good to you at all times. Would rebook.
2024년 4월에 3박 숙박함
답변 제공: Saccharum hotel 님, 2024년 5월 8일
Dear Mrs. Breanna, Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are delighted to know that you had a fantastic birthday stay and that our team had such a lovely contribute for it!Looking forward to welcome you again for a new “Saccharum Experience”. Warmest regards, Bruno Teles Hotel Manager

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
History, design and location all perfect!
2024년 4월에 7박 숙박함
답변 제공: Saccharum hotel 님, 2024년 5월 8일
Dear Mr. David, Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are delighted to know that you had a fantastic stay and enjoyed our location and modern design related to the old sugarcane mill. Looking forward to welcome you again for a new “Saccharum Experience”. Warmest regards, Bruno Teles Hotel Manager

10/10 - 훌륭해요

jordon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
limited shuttle service from the hotel to the city in funchal/ airport. staff was very friendly and went above and beyond to make sure needs were met. Would recommend to friends and family.
2024년 4월에 3박 숙박함
답변 제공: Saccharum hotel 님, 2024년 5월 8일
Dear Mr. Jordon,Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are delighted to know that you had a lovely stay and especially enjoyed the service provided by our friendly team. On this opportunity, we would like to inform that we have a daily shuttle to main city Funchal that leaves at 09:45am and returns some days at 04:30pm other at 6pm. This service has an extra charge of 28 euros per person, per day. We hope to have the pleasure of welcoming you again for a new “Saccharum Experience”. Warmest regards, Bruno Teles Hotel Manager

4/10 - 별로예요

Alena

2024년 4월에 9박 숙박함
답변 제공: Bruno Teles 님, 2024년 5월 12일
Dear Mrs Alena, Greetings from Calheta! We would like to thank you for your rating on your stay at Saccharum hotel. We look forward to welcoming you again for another "Saccharum Experience"! Best regards, Bruno Teles Hotel Manager

8/10 - 좋아요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel and very comfortable but definitely more city ‘spa’ vibe and not super kid friendly. Also extremely dark throughout which I guess is cool but not super practical or ‘seaside holiday’. The area around the hotel is pretty nice but very limited in terms of restaurants and the hotel restaurants weren’t super amazing.
2024년 4월에 7박 숙박함
답변 제공: Saccharum hotel 님, 2024년 5월 11일
Dear Mrs. Sarah, Greetings from Calheta! First of all, we would like to thank you for your review regarding your recent stay at Saccharum hotel.We are pleased to know that you had a lovely and comfortable stay!On this opportunity, we would like to inform that families are more than welcomed at our hotel. We have family rooms prepared, games room, kids’ club and a heated pool.Our hotel has a modern design related to an old sugarcane mill, which we understand could not meet some personal tastes. For this case, we truly regret to hear that we were not able to please you on these aspects and we will be happy to share and analyse your feedback internally. Despite this, we hope to have the pleasure of welcoming you again for a new “Saccharum Experience”.Warmest regards, Bruno Teles Hotel Manager

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was fine
2024년 4월에 4박 숙박함
답변 제공: Saccharum hotel 님, 2024년 4월 16일
Dear Mrs. Lisa, Greetings from Calheta!First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are delighted to know that you had such a lovely time during your stay.Looking forward to welcoming you again for a new "Saccharum Experience".Warmest regards, Bruno Teles Hotel Manager

10/10 - 훌륭해요

thomas

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing was missing, great big Hotel but Spa should be no extra cost and free for everybody.
2024년 3월에 3박 숙박함
답변 제공: Saccharum hotel 님, 2024년 4월 16일
Dear Mr. Thomas, Greetings from Calheta!First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are pleased to know that you had a lovely stay and enjoyed our services!On this opportunity, we would like to inform that our spa includes access to sauna, jacuzzi, Turkish bath, sensorial showers and an indoor pool for an additional charge of 30 euros per person, per day, in order to provide availability, comfort and a relaxing environment to all the guests.Despite this, we hope to have the pleasure of welcoming you again for a new "Saccharum Experience".Warmest regards, Bruno Teles Hotel Manager

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely quiet escape
2024년 3월에 4박 숙박함
답변 제공: Saccharum hotel 님, 2024년 4월 3일
Dear Mr. John,Greetings from Calheta!First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are pleased to know that you had a lovely stay and enjoyed our services. Looking forward to welcoming you again for a new "Saccharum Experience".Warmest regards, Bruno Teles Hotel Manager

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very enjoyable stay with family. Comfortable rooms, pleasant staff, decent breakfast and a la carte, useful games room and squash court. 5 mins walk to restaurants for lunch or dinner. Nice ocean view. 45 mins from airport and 30 mins to Funchal. On quiet part of island which we preferred and hired a car. Would recommend. Hotel was a little dark and if outdoor pools were heated we could swim comfortably. Large hotel. We parked along the road for free. Weather changes a lot in Madeira and different weather in each town.
2024년 3월에 5박 숙박함
답변 제공: Saccharum hotel 님, 2024년 4월 3일
Dear Mr. Kevin, Greetings from Calheta!First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are delighted to know that you had a lovely family time and especially enjoyed the room comfort, sea views, breakfast variety and the service provided by our friendly team.On this opportunity, we would like to inform you that our hotel has a modern design inspired in a sugarcane mill, which we understand could not meet some personal tastes.Despite this, we hope to have the pleasure of welcoming you again for a new “Saccharum Experience”.Warmest regards, Bruno Teles Hotel Manager

4/10 - 별로예요

Lilly Amai

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Saccharum hotel 님, 2024년 4월 3일
Dear Mrs. Amai,Greetings from Calheta!First of all, we would like to thank you for your review regarding your recent stay at Saccharum hotel.We hope to have the pleasure of welcoming you again for a new and improved "Saccharum Experience".Warmest regards, Bruno Teles Hotel Manager

6/10 - 괜찮아요

Linda

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Loved the pool area. Its quite a bit of a drive into Funchal, which many of our tours were located. A lot of the workers didnt know how to work the stove. It took about an hour for someone to come and finally figure it out. Must have a car or transportation is hard to come by. Very close to a supermarket, about a 10min walk. If not for the pool and ocean view, i would choose a better situated hotel, as far as convenience to extracurricular activities.
2024년 3월에 5박 숙박함
답변 제공: Saccharum hotel 님, 2024년 3월 21일
Dear Mrs. Linda,Greetings from Calheta! First, we would like to thank you for writing a review about your recent stay at Saccharum hotel!We are pleased to know that you had a lovely stay and especially enjoyed the sea views and swimming pools.On this opportunity, we would like to inform that our hotel is located 30min drive from the main city. We provide a daily shuttle for an extra charge of 28 euros per person return and we are happy to book tours for our guests with pick up at the hotel. For this case, we truly regret to hear that we could not meet your expectations on this aspect.Our maintenance team is always available to check our facilities and provide assitance to our guests. We will check this situation internally to try to understand what happened.Despite this, we sincerely hope to have the opportunity of welcoming you again for a new and improved "Saccharum Experience".Warmest regards,Bruno TelesHotel Manager

8/10 - 좋아요

roldig

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2024년 3월에 3박 숙박함
답변 제공: BT 님, 2024년 3월 13일
Dear Mr(s). Roldig, Greetings from Calheta!First of all, we would like to thank you for your review regarding your recent stay at Saccharum hotel.We are delighted to know that you had a lovely stay and especially enjoyed the room view, food experience and the service provided by our friendly team.We hope to have the pleasure to host you once again in our hotel for another "Saccharum experience"!Warmest regards,Bruno TelesHotel Manager

8/10 - 좋아요

Jasper

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: BT 님, 2024년 3월 13일
Dear Mr(s). Jasper, Greetings from Calheta!First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are delighted to know that you had a lovely stay and enjoyed the room view, food experience and the service provided by our friendly team.Looking forward to welcoming you again for a new “Saccharum Experience”.Warmest regards, Bruno Teles Hotel Manager

10/10 - 훌륭해요

Egle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to relax, we got a room with the Ocean view that was very nice. Overall fantastic experience, the only one downpoint was food - found it overpriced compared to the quality and restaurants offering that is 5 min away.
2024년 2월에 4박 숙박함
답변 제공: Saccharum hotel 님, 2024년 3월 9일
Dear Mr/s. Egle,Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are pleased to know that you had a relaxing stay and enjoyed our closeness to the ocean.On this opportunity, we would like to inform that we provide a full selection of dishes based on the Mediterranean and international food, in order to create a pleasant food experience. For this case, we truly regret to hear that we were not able to please you on this aspect and we will share your words with our team. Despite this, we hope to have the pleasure of welcoming you again for a new and improved "Saccharum Experience".Warmest regards, Bruno Teles Hotel Manager

10/10 - 훌륭해요

Katarzyna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Modern and spacious with exceptional customer service. We really enjoyed our stay in a room with sea view, it was simply wonderful. If we ever go back to Madeira this is the hotel will stay in.
2024년 2월에 7박 숙박함
답변 제공: Saccharum hotel 님, 2024년 3월 9일
Dear Mrs. Katarzyna, Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are delighted to know that you had such a lovely stay and especially enjoyed the room comfort, sea views and the service provided by our friendly team.It will be a pleasure to welcoming you again for a new “Saccharum Experience”.Warmest egards,Bruno TelesHotel Manager

10/10 - 훌륭해요

Zakupy

2024년 2월에 3박 숙박함
답변 제공: Saccharum hotel 님, 2024년 4월 3일
Dear Mr/s. Zakupy, Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are pleased to know that you had a lovely stay and enjoyed our services.Looking forward to welcoming you again for a new Saccharum Experience.Warmest regards, Bruno Teles Hotel Manager

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property and the staff were lovely. Can’t recommend enough as the setting is so gorgeous. Excellent breakfast and facilities
2024년 2월에 2박 숙박함
답변 제공: Saccharum hotel 님, 2024년 2월 24일
Dear Mrs. Catherine, Greetings from Calheta!First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are delighted to know that you had such a lovely stay and enjoyed our breakfast variety and the service provided by our friendly team.Looking forward to welcoming you again for a new "Saccharum Experience". Warmest regards, Bruno Teles Hotel Manager

8/10 - 좋아요

Idalecio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Superb place to stay Nothing to dislike
2024년 2월에 1박 숙박함
답변 제공: BT 님, 2024년 2월 23일
Dear Mr. Idalecio, Greetings from Calheta! First of all, we would like to thank you for your preference for our Saccharum hotel.We are delighted to hear that you had a spectacular relaxing stay and that our team had such a lovely contribute to make it memorable!We hope to have the pleasure to welcome you for another wonderful stay!Warmest regards, Bruno Teles Hotel Manager

10/10 - 훌륭해요

Rene 님, Dresden

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent accommodation
2024년 2월에 3박 숙박함
답변 제공: BT 님, 2024년 2월 23일
Cher Mr. Rene,Salutations de Calheta !Merci d'avoir écrit votre opinion sur votre séjour dans l'hôtel Saccharum!Nous sommes très heureux d'apprendre que vous avez passé un séjour fantastique et que vous avez particulièrement apprécié le confort et le service de notre personal.Nous espérons avoir le plaisir de vous accueillir à nouveau dans un proche avenir, pour une nouvelle «expérience Saccharum».Chaleureuses salutations,Bruno TelesDirecteur de l'hôtel

10/10 - 훌륭해요

Liana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Bruno Teles 님, 2024년 2월 19일
Dear Mrs Liana, Greetings from Calheta! We would like to thank you for your rating on your stay at Saccharum hotel. We look forward to welcoming you again for another "Saccharum Experience"! Best regards, Bruno Teles Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: BT 님, 2024년 2월 18일
Dear Guest, Greetings from Calheta! First of all, we would like to thank you for your review regarding your recent stay at Saccharum hotel.We are happyto know that you had enjoyed your stay and enjoyed the service provided by our friendly team. W hope tyo have the pleasure to host you again in a near future for another "Saccharum experience"!Warmest regards, Bruno Teles Hotel Manager

10/10 - 훌륭해요

Ricardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Hotel Saccharum 님, 2024년 2월 17일
Estimado Sr. Ricardo, Saudações da Calheta!Agradecemos a sua escolha pelo hotel Saccharum e o seu maravilhoso comentário sobre a sua recente estada.Ficamos muitos satisfeitos em saber que disfrutou de uma fantástica estada e que os nossos serviços corresponderam às suas expectativas.Esperemos ter o prazer de contar com a vossa visita brevemente para uma nova "experiência Saccharum"!Com os melhores cumprimentos,Bruno TelesDiretor

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: BT 님, 2024년 2월 15일
Dear guest,Thank you for your preference. Your opinion is very important to us.We are delighted that you enjoyed your stay with us, will be a pleasure welcome you again.Warmest Regards,Bruno Teles Manager

10/10 - 훌륭해요

Sawmaya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 1월에 3박 숙박함
답변 제공: BT 님, 2024년 2월 3일
Dear Mr(s). Sawmaya, Greetings from Calheta! First of all, we would like to thank you for your preference once again for our Saccharum hotel.We are delighted to hear that you had a spectacular relaxing stay and that our team had such a lovely contribute to make it memorable!Looking forward to ywelsome you for another wonderful stay!Warmest regards, Bruno Teles Hotel Manager

8/10 - 좋아요

Werner

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함
답변 제공: Bruno Teles 님, 2024년 1월 30일
Dear Mr Werner, Greetings from Calheta! We would like to thank you for your rating on your stay at Saccharum hotel. We look forward to welcoming you again for another "Saccharum Experience"! Best regards, Bruno Teles Hotel Manager

10/10 - 훌륭해요

Lynda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 9박 숙박함
답변 제공: Saccharum hotel 님, 2024년 1월 21일
Dear Mrs. Lynda,Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are delighted to know that you had such a lovely stay and especially enjoyed our sea views.Looking forward to welcoming you again for a new “Saccharum Experience”.Warmest regards, Bruno Teles Hotel Manager

8/10 - 좋아요

Markus

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Schön gelegenes Resorthotel direkt am Meer. Unbedingt Meerblick buchen, es gibt Zimmer mit tristen Blick zum Innenhof. Die Architektur ist schön, aber sehr düster gehalten. Alberne Aufpreispolitik für SPA, Yogastunden oder Liegen am Infinitypool etc.. Das Buffetrestaurant hat attraktive Preise; die Essenqualität ist gemischt. Freundliches Personal.
2024년 1월에 13박 숙박함
답변 제공: Saccharum hotel 님, 2024년 1월 21일
Dear Mr. Markus, Greetings from Calheta! First of all, we would like to thank you for your preference for our Saccharum hotel.We are pleased to know that you had a lovely stay and enjoyed our sea views and the service provide by our friendly team. On this opportunity, we would like to inform that our hotel has a modern design inspired in a sugarcane mill, which we understand could not meet some personal tastes.In regards to our Spa, it includes access to sauna, Jacuzzi, steam room, sensorial showers and a heated pool for an additional charge of 25 euros per person, per day, in order to provide availability and comfort to all of our guests.We have sunbeds available and free of charge for our guests at our rooftop, adults’ only area and at the Beach Club. As an alternative, there are limited places by the infinity pool, in order to offer a more exclusive experience. Even though, we will be happy to share your words with our team. Despite this, we hope to have the opportunity of welcoming you again in the future for a new and improved “Saccharum Experience”.Warmest regards, Bruno Teles Hotel Manager

10/10 - 훌륭해요

Stan

2024년 1월에 4박 숙박함
답변 제공: Saccharum hotel 님, 2024년 1월 14일
Dear Mr. Stan, Greetings from Calheta!First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are delighted to know that you had such a lovely stay and enjoyed our services.Looking forward to welcoming you again for a new “Saccharum Experience”.Warmest regards, Bruno Teles Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel but beware of some details
Very nice hotel, great location. Service and food are good, but not at the level of a 5 star hotel. Especially at the Trapiche restaurant on the terrace, service was very slow and the staff not very professional, as they spent more time talking to each other in the corner than paying attention to the guests (it felt to a certain extent that they were not permanent staff or that they were training?). The Spa and the staff in the spa were top notch. As for the room, it was very nice but I did not realise it was one of those new design rooms where the shower is in the room and has no doors. While this was not a problem for me as I was on my own, the issue was not having a door, as the whole room got humid from the steam of the hot water and I could hear the water dropping at night after taking a shower. Could also hear my next door neighbours shower in the morning, which woke me up a couple of times. Also strange was the fact that to get to the indoor swimming pool, you had to walk outdoors in the terrace (not the case if you paid extra to use the spa facilities). So not great for a rainy day or when it's not too hot. Felt like the indoor pool was an after-thought in the hotel design. Overall, nice hotel but not necessarily as great quality as I was expecting from a 5 star.
2023년 12월에 5박 숙박함
답변 제공: Saccharum hotel 님, 2024년 1월 14일
Dear Guest,Greetings from Calheta!First of all, we would like to thank you for your review regarding your recent stay at Saccharum hotel.We are pleased to know that you had a lovely stay and enjoyed our location, sea views and especially the service provided by our Spa team. On this opportunity, we would like to inform that our indoor pool is located in the Sukkar Lodge area, accessible via the terrace on 8th floor or via the corridor on the 5th floor.Our team works hard and around the clock, in order to provide a quality and personalized service to all of our guests. For this main reason, we regret to hear about this situation concerning Trapiche bar, which we will analyse internally to try to understand what happened. With reference to our restaurants, we provide a full selection of dishes based on Mediterranean and international food, in order to create a pleasant food experience. For this case, we truly regret to hear that we were not able to please you on this aspect and we will share your words with our team. Once again, we thank you for your sincere feedback and we hope to have the opportunity of welcoming you again for a new and certainly improved “Saccharum Experience”.Warmest regards, Bruno Teles Hotel Manager

10/10 - 훌륭해요

Suyash

2023년 12월에 3박 숙박함
답변 제공: Saccharum hotel 님, 2024년 1월 9일
Dear Mr/s. Suyash,Greetings from Calheta! First of all, we would like to thank you for your preference for our Saccharum hotel.We are pleased to know that your had a nice stay and look forward to welcoming you again for a new "Saccharum Experience".Warmest regards,Bruno TelesHotel Manager

10/10 - 훌륭해요

Monica

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 7박 숙박함
답변 제공: Hotel Saccharum 님, 2023년 12월 22일
Estimada Sra. Mónica, Saudações da Calheta!Agradecemos a sua preferência pelo nosso hotel Saccharum e o seu maravilhoso comentário sobre a sua recente estada.Ficamos muito satisfeitos em saber que disfrutou de uma fantástica estada e que os nossos serviços corresponderam às suas expectativas. Esperemos voltar a recebê-los num futuro próximo para uma nova “Experiência Saccharum”.Com os melhores cumprimentos,Bruno TelesDiretor

10/10 - 훌륭해요

Mariana

2023년 12월에 1박 숙박함
답변 제공: Hotel Saccharum 님, 2023년 12월 22일
Estimada Sra. Mariana, Saudações da Calheta!Agradecemos a sua preferência pelo nosso hotel Saccharum e o seu maravilhoso comentário sobre a sua recente estada.Ficamos muito satisfeitos em saber que disfrutou de uma fantástica estada!Esperemos voltar a recebê-los num futuro próximo para uma nova “Experiência Saccharum”.Com os melhores cumprimentos,Bruno TelesDiretor

10/10 - 훌륭해요

Mariana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Saccharum 님, 2023년 12월 22일
Estimada Sra. Mariana, Saudações da Calheta!Agradecemos a sua preferência pelo nosso hotel Saccharum e o seu maravilhoso comentário sobre a sua recente estada.Ficamos muito satisfeitos em saber que disfrutou de uma fantástica estada e que os nossos serviços corresponderam às suas expectativas.Esperemos voltar a recebê-los num futuro próximo para uma nova “Experiência Saccharum”.Com os melhores cumprimentos,Bruno TelesDiretor

10/10 - 훌륭해요

Reiner

2023년 12월에 7박 숙박함
답변 제공: Saccharum hotel 님, 2024년 1월 6일
Dear Mr. Reiner, Greetings from Calheta! First of all, we would like to thank you for your preference for Saccharum hotel.We are pleased to hear that you had a lovely stay and enjoyed our services.Looking forward to your next visit!Warmest regards,Bruno TelesHotel Manager

10/10 - 훌륭해요

Michael-Anne

2023년 11월에 7박 숙박함
답변 제공: Saccharum hotel 님, 2023년 12월 22일
Dear Mr. Michael-Anne, Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are pleased to know that you had a lovely stay and enjoyed our services.Loking forward to welcoming you back in a near future for another "Saccharum Experience".Warmest regards, Bruno Teles Hotel Manager

10/10 - 훌륭해요

A.M. van der

좋아요: 청결 상태
2023년 11월에 3박 숙박함
답변 제공: Saccharum hotel 님, 2023년 11월 23일
Dear Guest,Greetings from Calheta!First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are pleased to know that you had a lovely stay and enjoyed our services!Looking forward to welcoming you again for a new “Saccharum Experience”.Warmest regards, Bruno Teles Hotel Manager

10/10 - 훌륭해요

Rita

2023년 11월에 1박 숙박함
답변 제공: Hotel Saccharum 님, 2023년 12월 8일
Estimada Sra. Rita, Saudações da Calheta!Agradecemos a sua escolha pelo hotel Saccharum e o seu maravilhoso comentário sobre a sua recente estada.Ficamos muito satisfeitos em saber que disfrutou de uma fantástica estada e esperemos voltar a recebê-la em breve para uma nova "Experiência Saccharum".Com os melhores cumprimentos,Bruno TelesDiretor

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
With the most breathtaking ocean view
2023년 11월에 3박 숙박함
답변 제공: Saccharum hotel 님, 2023년 11월 10일
Dear Mrs Diana,Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are pleased to know that you had a fantastic stay and enjoyed our sea views!Looking forward to welcoming you again for a new "Saccharum Experience".Warmest regards, Bruno Teles Hotel Manager

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Hotel. Great Hospitality.
2023년 10월에 6박 숙박함
답변 제공: Bruno Teles 님, 2023년 10월 23일
Dear Mr Jeff,Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We apreciate your kind words regarding our great hotel and hospitalitty.We hope to have the pleasure to host you again in a near future for another "Saccharum Experince".Warmest Regards,Bruno TelesHotel Manager

10/10 - 훌륭해요

Floyd Ernest

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a wonderful stay
2023년 10월에 3박 숙박함
답변 제공: Saccharum hotel 님, 2023년 10월 15일
Dear Mr/s. Ernest, Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum hotel.We are delighted to hear that you had a lovely stay and enjoyed our services. Looking forward to welcoming you again for a new "Saccharum Experience". Warmest regards, Bruno Teles Hotel Manager

10/10 - 훌륭해요

almerindo 님, Bonneuil sur Marne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Magnifique hôtel, ça mérite un 6 étoiles . Je le recommande. ☺️
2023년 10월에 3박 숙박함
답변 제공: Bruno Teles 님, 2023년 10월 10일
Cher Monsieur Almerindo,Salutations de Calheta!Tout d'abord, nous tenons à vous remercier pour votre merveilleuse critique concernant votre récent séjour à l'hôtel Saccharum.Nous sommes ravis de savoir que vous avez passé un si agréable séjour et que vous avez apprécié notre Magnifique hôtel.Au plaisir de vous accueillir à nouveau prochainement pour une nouvelle « Expérience Saccharum ».Chaleureuses salutations,Bruno TelesDirecteur de l'hôtel

10/10 - 훌륭해요

Kelechi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing hotel with great fine dining options and plenty to do on the property. We loved the design.
2023년 10월에 1박 숙박함
답변 제공: Saccharum hotel 님, 2023년 10월 7일
Dear Mr. Kelechi, Greetings from Calheta! First of all, we would like to thank you for your wonderful review regarding your recent stay at Saccharum Hotel.We are pleased to know that you had a fantastic stay and enjoyed our modern design, services and food experience.Looking forward to welcoming you again for another “Saccharum Experience”.Warmest regards, Bruno Teles Hotel Manager