Dear Jin, We first would like to thank you for choosing our Barceló Emperatriz and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We are sincerely sorry to read your dissatisfaction with your room; however, we would like to take this opportunity to clarify that we allocate our rooms in accordance with the room category for which you can find a thorough description in our website. Effectively the family room are connecting rooms, where the main door is closed so that there is more privacy, therefore, there is a corridor between rooms and nobody can disturb them, for a future occasion we strongly recommend you visit our website or to contact our call center from where our agents will be able to give you all the relevant information on the hotel of your choice to make sure that you book the accommodation type that best meets your needs and wishes. On the other hand, thorough cleaning is an absolute must for Barceló and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels. For future occasions we strongly encourage you to contact us directly in the event of finding any area of uncleanliness, this will give us an opportunity to bring your remarks to the attention of our cleaning staff. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Barcelo Emperatriz Team

Dear Lauren,Thank you for your positive feedback.It is truly rewarding to learn that our prime location added convenience to your visit, and that our staff's dedication contributed positively to your experience. Your commendation of the room's cleanliness, the hotel's condition, and the amenities we provide is much appreciated. We are proud to offer a high level of comfort and service that aligns with the Barceló Emperatriz standards.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz

Dear Noura,We appreciate that you took the time to share your experience with us.We are sorry that you found your room was a little dark for your personal taste. We wish that you had let us know during your visit; our team would have been more than happy to have looked into finding a comfortable room, We have rooms of different categories to suit your needsThorough cleaning is an absolute must for Barceló and we thank you for highlighting the high standards of our hotel; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Emperatriz

Dear Manya,We appreciate that you took the time to share your experience with us.We regret to hear about your experience with a staff member at our bar and wish to convey our sincerest apologies. Please rest assured that we uphold the highest standards of hospitality and any deviation from this is taken very seriously. We value the well-being and satisfaction of our guests above all.We are delighted that you found our hotel to be clean, secure, and situated in a lovely neighborhood. It is heartwarming to know that the overall service you received was exemplary and that the condition of our rooms impressed you. Our team takes great pride in maintaining a welcoming and sophisticated environment that reflects the essence of Barceló Emperatriz.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Emperatriz

Estimado Alejandro,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Emperatriz para su visita a Madrid y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace saber que la ubicación del Barceló Emperatriz fue de su agrado y que nuestras instalaciones cumplieron con sus expectativas. Es un honor recibir comentarios positivos sobre la limpieza y la comodidad que ofrecen nuestras habitaciones, así como sobre el servicio que nuestro equipo se esfuerza por brindar día a día para asegurar una experiencia inolvidable a nuestros huéspedes.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Reciba un cordial saludo.Equipo Barceló Emperatriz

Dear Randall,Thank you for your review and for the time dedicated to sharing your experience at our hotelWe're glad that you had a pleasant stay and that it lived up to your expectations. It's great to know we were able to help start your day off on the right foot with the wide selection of fresh and tasty options on our breakfast buffet.We are also glad that you appreciated our high standards and the location.We are very sorry to hear that you experienced noise disturbance during your time with us. It is regrettable that you had not made us aware during your stay as we would have been more than happy to have found you a quieter room, once available. We are glad to know that you enjoyed the hotel so much and we hope to have the pleasure of offering you another even better stay.We hope to welcome you again in the future. Best regards,Equipo Barceló Emperatriz

Dear Danny, Thank you so much for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,

Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back on a future occasion.Best wishes,

Dear Luca,For taking the time to share your experience through this review.Thanks so much for letting us know that you enjoyed your stay with us. We are glad to hear that you enjoyed our convenient location and that you received such great service from our team.We look forward to welcoming you back. Best regards,

Dear Inan, Thank you so much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,

Dear Francisco, Thank you very much for your kind feedback.We are delighted to hear that our strategic location in the heart of Madrid contributed positively to your stay. It is wonderful to know that you were able to start your day off right with our highly acclaimed breakfast and that the service provided by our team lived up to your expectations. Your appreciation for the cleanliness of our rooms and the condition of the hotel is very much valued, as is your acknowledgment of the room amenities designed to ensure the comfort and satisfaction of our guests.We look forward to welcoming you back for another memorable experience.Best regards,Equipo Barceló Emperatriz

Dear David, Thank you very much for your kind feedback.It is a pleasure to read that you found the bed to be comfortable, ensuring a restful night's sleep. Your appreciation of the cleanliness of our rooms, the overall condition of our hotel, and the room amenities truly reflects the high standards we strive to maintain. We are also delighted that you were pleased with the service provided by our dedicated team.We look forward to welcoming you back for another memorable experience.Best regards,Equipo Barceló Emperatriz

Dear Seth, Thank you very much for your kind feedback.We are delighted that you found the room cleanliness to your satisfaction and that our dedicated staff contributed positively to your stay. While we are pleased with your overall positive feedback, we regret if any aspect of our hotel condition and room amenities did not meet your expectations. Please rest assured that we are committed to providing outstanding facilities and service at all times.We look forward to welcoming you back for another memorable experience.Best regards,Equipo Barceló Emperatriz

Estimado Alejandro, Nos gustaría darle las gracias por su reciente visita al Barceló Emperatriz y por dedicar unos minutos a compartir sus sensaciones.Nos complace enormemente saber que la ubicación, las amenidades y el servicio ofrecidos cumplían con sus expectativas y contribuyeron a una estancia memorable. La satisfacción de nuestros huéspedes es nuestra mayor prioridad y comentarios como los suyos nos reafirman en nuestro compromiso de excelencia.Es un honor que haya valorado la limpieza de su habitación, así como las condiciones generales del hotel y las comodidades de la habitación. Nuestro equipo trabaja incansablemente para mantener los altos estándares que caracterizan al Barceló Emperatriz, y su reconocimiento a su esfuerzo es muy apreciado.En su próxima visita a Madrid , nos gustaría muchísimo que volviera a brindarnos su confianza. A la espera de poder darle de nuevo la bienvenida.Reciba un cordial saludo.Equipo Barceló Emperatriz

Dear Norma,Thank you for taking the time to write such a positive review of your recent visit to our hotel.We are delighted to hear that you found our establishment clean and were pleased with the level of service provided. Our team strives to maintain the highest standards of cleanliness and customer care, so your feedback is truly appreciated. We are thrilled that our location contributed positively to your stay, allowing you to enjoy the convenience and charm of Madrid's Salamanca neighbourhood. It is our hope that the proximity to iconic sites and the vibrant culture surrounding us enhanced your visit.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz

Estimado Alessandro ,En primer lugar, queremos agradecer que nos haya dejado su opinión, la cual nos ayudará a entender cómo mejorar nuestro servicio.Lamentamos profundamente que la funcionalidad del televisor no haya cumplido con sus expectativas, esperamos que este incidente lo comunicara al departamento de recepción para que lo solventaran de inmediato.Por otro lado, con respecto al upgrade de la habitación, siempre intentamos asignar una habitación acorde a las necesidades de nuestros huéspedes, pero en momentos puntuales de máxima ocupación no podemos garantizar un upgrade a una habitación de categoría superior puesto que está sujeto a disponibilidad, de igual modo lamentamos en esta ocasión no haberlo podido realizar. Nos complace saber que el servicio recibido fue de su agrado y esperamos que esto haya contribuido positivamente a su experiencia en general. La limpieza y las comodidades de las habitaciones son aspectos que nos tomamos muy en serio y estamos comprometidos en mantener los altos estándares que caracterizan a nuestro hotel.Le agradecemos una vez más el tiempo dedicado en compartir su experiencia y esperamos tener la oportunidad de ofrecerle el mejor de nuestros servicios en futuras ocasiones.Reciba un cordial saludo,Equipo Barceló Emperatriz

Dear Veronica,Thank you for your positive feedback.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz

Apreciada Karen,En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido acerca de su reciente visita a nuestro hotel Barceló Emperatriz, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Nos alegra enormemente que haya encontrado nuestras habitaciones súper confortables y que la ubicación haya sido de su agrado. Es un honor recibir una valoración tan alta en atención.Ojalá pronto podamos nuevamente ofrecerle nuestros mejores servicios y atenciones. Un afectuoso saludo.Equipo Barceló Emperatriz

Dear Philippe, Thank you very much for your kind feedback.We are delighted to hear that you appreciated our modern facilities, the professionalism of our staff, and our prime location in the Salamanca district. Your satisfaction with the cleanliness of your room, the condition of the hotel, the service provided, and the amenities offered is wonderful to learn, as we strive to create an exceptional stay for every guest.We look forward to welcoming you back for another memorable experience.Best wishes,Barceló Emperatriz Team

Apreciado huésped, Nos gustaría darle las gracias por su reciente visita al Barceló Emperatriz y por dedicar unos minutos a compartir sus sensaciones.Nos complace enormemente saber que ha disfrutado de la limpieza de nuestras habitaciones, el estado general del hotel, la calidad del servicio y las comodidades de la habitación. Es gratificante que nuestros esfuerzos por ofrecer una estancia excepcional se vean reflejados en su satisfacción.En su próxima visita a Madrid , nos gustaría muchísimo que volviera a brindarnos su confianza. A la espera de poder darle de nuevo la bienvenida, reciba un cordial saludo. Equipo Barceló Emperatriz

Estimado Jose Luis, Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia en nuestro hotel.Nos complace enormemente saber que ha encontrado nuestro equipo amable y que la belleza de nuestras instalaciones ha sido de su agrado.Nos esforzamos en ofrecer una experiencia inolvidable y comentarios como el suyo nos motivan a continuar trabajando con pasión.Esperamos tener el placer de recibirle nuevamente en su próxima visita,Equipo Barceló Emperatriz

Dear Ajay, Thank you very much for your kind feedback.We are delighted to hear that our staff provided helpful service and facilitated a smooth check-in for you. It's also great to know that our central location contributed positively to your stay, making it convenient for you to explore the surrounding areas.We look forward to welcoming you back for another memorable experience.Best wishes,Barceló Emperatriz Team

Dear Alberto, Thank you very much for your kind feedback.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Emperatriz

Dear Ira,Firstly, we would like to thank you for taking the time to share your experience with us through this review.We're pleased to know that the included breakfast, room cleanliness, hotel condition, service, and room amenities met your expectations and enhanced your stay. especially our varied breakfast, one of the most valued points of our hotel, as we try that all our guests enjoy and get energy at breakfast to face the day!On the other hand, we regret the misunderstanding regarding the room upgrade, we always try that our guests can enjoy the room that best suits their needs, although at times of maximum occupancy we can not guarantee to offer a room of a higher category than the one booked, in case of additional cost occurs in cases of not having availability of a room of a category above the one booked, as in your case if not already have a room far superior to the one booked then you would have to charge a supplement. We regret that on this occasion we did not have a superior room to offer you but we hope that you felt comfortable in the room you were allocated and we look forward to the opportunity to offer you a higher category room on your next stay.Once again we are happy to know that your stay with us has been very positive and you have wanted to share it through this medium, that the service has lived up to your expectations, as it is very important for us that our guests return home with a nice memory of the hotel.We will certainly pass on your kind words to all our staff, as this will continue to motivate us to provide exceptional service.We thank you again for your comments and hope to have the pleasure of providing you with exceptional service in the very near future.Best regards.Equipo Barceló Emperatriz

Dear David, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. Our team will be delighted to hear that they made such a difference and we will be sure to pass on your comments.Thank you also for mentioning our prime location and tasty breakfast.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Emperatriz

Dear Yamina,We appreciate that you took the time to share your experience with us.We are glad that your room met your expectations and we appreciate your recognition of our team's excellent service. Our team are on hand for anything you might need, please don't hesitate to let us know of any items you may require.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Emperatriz

Dear Ben,Thank you for your review.We are sorry to hear about the limitations you experienced with English TV We hope that you will immediately report this incident to the hotel reception and that the maintenance staff will resolve the incident for you.It's wonderful to know that you had a relaxed family stay and found the location convenient for your visit to the Real Madrid stadium. We're also delighted that the cleanliness of our rooms, the overall condition of the hotel, and the service provided by our team met your expectations. Your satisfaction with the room amenities is particularly pleasing to hear, as we aim to offer a comfortable and memorable experience.We look forward to welcoming you back. Best regards,Equipo Barceló Emperatriz

Estimado Francisco,Le damos las gracias por compartir su opinión sobre su estancia en el Barceló Emperatriz. Es maravilloso leer que fuimos capaces de hacer especial su estancia.Nos complace enormemente saber que su estancia fue una grata sorpresa y que la limpieza, la condición del hotel, el servicio y las amenidades de la habitación cumplieron con sus expectativas al 100%. Es un honor que considere volver en futuras ocasiones.Le enviamos un saludo muy cordial y le esperamos en su próxima visita.Equipo Barceló Emperatriz

Estimada Laila,Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Barceló siempre nos esforzamos en superar las expectativas de nuestros huéspedes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.Lamentamos que la experiencia en nuestro restaurante no haya cumplido con sus expectativas. Nos esforzamos por ofrecer una gastronomía de calidad y su apreciación es de gran importancia para nosotros, por ello en futuras ocasiones ruego nos comente en el momento para poder así ofrecerle otra alternativa.Nos complace saber que la localización, el estado de nuestras instalaciones y la atención de nuestro personal hayan sido de su agrado y alcanzado un nivel excelente en su valoración.Quedamos a la espera de su pronto regreso. Un cordial saludo,Equipo Barceló Emperatriz

Dear Elisabetta,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz

Apreciada Raffaella,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Emperatriz para su visita a Madrid y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace enormemente que considere nuestro hotel como su casa en Madrid y que haya destacado la excelencia del servicio. Es un honor para nosotros saber que la limpieza de nuestras habitaciones, el estado del hotel y las comodidades ofrecidas han cumplido con sus expectativas al 100%. Trabajamos día a día para ofrecer una experiencia inolvidable y comentarios como el suyo nos motivan a seguir mejorando.Esperamos volver a hospedarle en futuras ocasiones.Saludos cordiales,Equipo Barceló Emperatriz

Estimada Sra. Rosario,Le damos las gracias por compartir su opinión sobre su estancia en el Barceló Emperatriz. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia.Nos llena de orgullo saber que ha disfrutado del servicio y las instalaciones que ofrecemos. Es gratificante para nosotros ver que la limpieza de nuestras habitaciones, el estado del hotel, la calidad de nuestro servicio y las comodidades de las habitaciones hayan sido de su completa satisfacción. Nos esforzamos por ofrecer una experiencia excepcional y comentarios como el suyo nos confirman que vamos por buen camino.Será un placer volver a recibirle en su próxima visita. Un saludo muy cordial,Equipo Barceló Emperatriz

Estimada Maria Teresa, Ha sido un placer haberle tenido como huésped en el Barceló Emperatriz y le damos las gracias por dedicar unos minutos a compartir sus impresiones.Lamentamos saber que ha percibido una falta de mantenimiento en algunas áreas; tenga por seguro que estamos comprometidos con mantener la calidad y el estándar de nuestras instalaciones para que experiencias como la suya sean siempre satisfactorias. Nos complace enormemente que destaque la atención de nuestro personal y la ubicación del hotel como aspectos positivos.Nos enorgullece que haya calificado nuestro servicio como excelente y que la comodidad de nuestras habitaciones haya sido de su agrado.Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de superar las expectativas.Un cordial saludo,Equipo Barceló Emperatriz

Apreciado Mauricio,Agradecemos de corazón todos sus comentarios, la opinión de nuestros huéspedes significa mucho para nosotros, porque es la mejor manera de saber cómo concentrar nuestros esfuerzos para superarnos cada día.Nos complace saber que la atención de nuestro personal cumplió con sus expectativas y que la limpieza y el estado del hotel fueron de su total agrado. Es un honor recibir comentarios positivos sobre la agradable atmósfera de nuestras instalaciones y nos alegra que la ubicación haya sido conveniente para su estancia, permitiéndole disfrutar de la cercanía a lugares de interés como la prestigiosa calle Serrano.Le enviamos un saludo muy cordial y le esperamos en su próxima visita.Atentamente,Equipo Barceló Emperatriz

Dear Maria Eugenia,Firstly, we would like to thank you for taking the time to share your experience at our hotel.Regarding the incidents you commented on regarding the room, in the future please do not hesitate to contact the reception department directly for anything you may need in the room, as they will be happy to find you a room with more light that meets your expectations.On the other hand, we are glad to know that you enjoyed your stay in our hotel and the service provided by the hotel staff, we will pass your comments on to them for inspiration.Once again, we thank you for your comments and hope to have the pleasure to offer you the best of our services in the future.Equipo Barceló Emperatriz

Apreciada María José,En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido acerca de su reciente visita a nuestro hotel Barceló Emperatriz, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Nos complace enormemente que haya disfrutado de la limpieza de las habitaciones, el estado del hotel, el servicio proporcionado y las comodidades de la habitación. Es un honor saber que hemos cumplido con sus expectativas y que ha tenido una estancia excelente.Ojalá pronto podamos nuevamente ofrecerle nuestros mejores servicios y atenciones. Un afectuoso saludo.Equipo Barceló Emperatriz

Dear Ronald, Thank you very much for your kind feedback.We're delighted to hear that you found our staff exceptionally friendly and helpful, reflecting our commitment to providing an inviting and supportive environment for all our guests. Your appreciation for the cleanliness of our rooms and the overall condition of our hotel is also greatly valued, as we strive to maintain the highest standards of comfort and quality in every aspect of our guests' experience.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Emperatriz