Dear Maribel,Thank you for taking the time to share your feedback.We are glad to hear that you found our hotel clean during your stay. However, we are sorry to learn that you experienced discomfort with the bed in your room. We understand that individual preferences may vary, and we apologize for any inconvenience this may have caused you.We appreciate your feedback on our service and room amenities, as it helps us identify areas for improvement. All of the team hope that we may be able to see you again in the future. Kindest regards,Javier Alvarez, GM Senator Castellana Hotel

Dear Kenneth,Thank you for sharing your review. We are glad to hear that you found our hotel's location convenient for your stay. However, we are concerned about the issues you mentioned regarding the cleanliness of your room and the TV channels. Our housekeeping team works diligently to ensure that all rooms are clean and well-maintained, and we apologize if this was not the case during your stay. We have addressed this matter with our team to prevent any future occurrences. Regarding the TV, our hotel offers a variety of cable and satellite channels for our guests' entertainment. We apologize for any inconvenience you experienced with the TV channels and will look into this issue to ensure it is resolved.We also appreciate your feedback on the shower temperature control. Our maintenance team will investigate this issue to ensure the safety and comfort of our guests. Your feedback is valuable to us, and we will use it to improve our services.We hope you will come and stay with us again. Best wishes,Javier Alvarez, GM. Senator Castellana Hotel

Estimado Maurice,Gracias por tomarse el tiempo de compartir su experiencia con nosotros en esta plataforma.Nos complace saber que encontró la limpieza de la habitación a su gusto. Agradecemos sus amables palabras sobre nuestro servicio, ya que nuestro equipo se esfuerza por brindar una atención excepcional a todos nuestros huéspedes.Lamentamos que no haya quedado completamente satisfecho con las condiciones del hotel. Aunque nuestro hotel fue construido en 2006, nos esforzamos por mantener nuestras instalaciones en buen estado y actualizadas para garantizar la comodidad de nuestros huéspedes. Apreciamos sus comentarios y los tomaremos en cuenta para futuras mejoras.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Un cordial saludo,Javier Alvarez, Gerente Senator Castellana Hotel

Estimada Guadalupe,Muchísimas gracias por su valoración acerca de su experiencia en nuestro hotel.Nos complace saber que tuvo una excelente atención durante su estancia y que quedó satisfecho con la limpieza de la habitación, las instalaciones del hotel y las comodidades de la habitación. Nuestro equipo se esfuerza por brindar un servicio de alta calidad y mantener nuestras instalaciones en óptimas condiciones para garantizar la satisfacción de nuestros huéspedes.Esperamos verle pronto otra vez en nuestro hotel. Reciba un cordial saludo,Javier Alvarez, Gerente Senator Castellana Hotel

Dear Guest,Thank you for this high rating.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you again soon, Best regards,Javier Alvarez, GM. Senator Castellana Hotel