바(숙박 시설 내)

NH 컬렉션 마드리드 수에시아 여행 후기

5 out of 5
NH 컬렉션 마드리드 수에시아
Marqués de Casa Riera 4, Madrid, Madrid

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 1010개 이용 후기 중 798개" "
평점 8 - 좋아요. 1010개 이용 후기 중 150개" "
평점 6 - 괜찮아요. 1010개 이용 후기 중 43개" "
평점 4 - 별로예요. 1010개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 1010개 이용 후기 중 6개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 훌륭한 서비스와 친절함
입실부터 퇴실까지 서비스가 훌륭했습니다. 퇴실 할때 공항버스 이용하는 장소까지 세세히 알려주시는 세심한 배려에 감사했습니다. 룸 컨디션도 좋았고 전망도 고층뷰로 좋은방을 배정해 주셔서 더욱 편안하고 즐거운 휴식을 즐길 수 있었습니다. 프라도 미술관 근처이고 솔광장에서도 도보로 가까운 거리입니다. 공항버스도 한블럭만 걸어가면 이용 가능합니다.
2019년 7월에 1박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2019년 7월 17일
Dear Guest, Thank you for sharing your kind words about the last stay at NH Collection Eurobuilding. This is the best motivation that we can have to keep working in the same direction. It is a pleasure to know that our facilities and our staff fulfilled your expectations. All of us are overjoyed to hear that we provided such an amazing experience for you. Our goal is giving our guests a nice place to escape and relax in a beautiful city like Madrid. On behalf of the entire team who form Nh Collection Suecia, we would like to welcome you back you soon. Best Regards,

6/10 - 괜찮아요

JEONG A 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조식이 별로입니다
조식이 너무 부실합니다 여러가지 시설이 왜 5성급인지 도저히 이해가 안됩니다 직원들은 친절하고 예의바릅니다
2019년 1월에 2박 숙박함
답변 제공: GR 님, 2019년 3월 17일
Dear JEONG A, Thank you for choosing the NH Collection Suecia during your recent visit to Madrid. One of our key priorities is to provide the hight level of friendly and courteous service and we are truly sorry to learn that your stay with us did not meet with your expectations. We have taken note of your comments regarding certain observations. We would like to express our sincere apologies for the disappointment you have experienced. Thank you again for your feedback and we hope to welcome you again whenever your travels bring you back to Madrid. Kind regards, Guest Relations Department

10/10 - 훌륭해요

JIN SOO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
마드리드 숙박
호텔이 전반적으로 청결하고 좋았음 마드리드 체류시 강력 추천함. 교통도 좋은 편임
2019년 2월에 6박 숙박함
답변 제공: Rocío Sánchez Carmona 님, 2019년 2월 18일
Dear Jin Soo, It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

8/10 - 좋아요

MING

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
공항버스타고 이용하기에 좋고 관광지 중심에 위치해있어 여기저기 다니기 편했음 직원들 서비스도 좋았음
2019년 1월에 2박 숙박함
답변 제공: GR 님, 2019년 1월 26일
Dear Ming, Thank you for choosing the NH Collection Suecia as your preferred hotel in Madrid. It has been a pleasure to have you staying with us, and we do appreciate you taking the time to share the experience of your stay with us. Warm regards, Guest Relations Department

10/10 - 훌륭해요

ana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location very convenience , safe and quite
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Tomás

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 3월에 2박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 3월 27일
Dear Tomás,Agradecemos sinceramente sus amables palabras sobre su estancia en nuestro hotel. Nos complace saber que su experiencia fue satisfactoria y que nuestro equipo pudo contribuir a hacer su estancia memorable.Su satisfacción es nuestra mayor recompensa, y esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro.Reciba un afectuoso saludo.

10/10 - 훌륭해요

Shailendra 님, Chicago

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location. Some construction in the neighborhood. Traffic can get bad so allow enough time to get to the airport or the train station.
2024년 3월에 3박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 3월 23일
Dear Shailendra,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 - 훌륭해요

Hernan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
el servicio en el restaurante no fue el mejor, el resto fue exelente
2024년 3월에 9박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 3월 17일
Estimado Hernan,Agradecemos sinceramente sus comentarios sobre su reciente estancia en nuestro hotel, aunque lamentamos profundamente que su experiencia en el restaurante no haya sido satisfactoria.Su satisfacción es nuestra mayor recompensa, y esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro.Un afectuoso saludo,

10/10 - 훌륭해요

Thierry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome location, close to museums and restaurants, everything is within walking distance. Thehotel is great and the employees very helpful and always available to help.
2024년 3월에 2박 숙박함
답변 제공: Alberto del Ser Guest Relations Department 님, 2024년 3월 21일
Dear Thierry,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.We look forward to welcoming you back for another wonderful stay in the future!

10/10 - 훌륭해요

Bryan 님, Toronto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good location with access to transportation nearby. Very clean.
2024년 2월에 2박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 2월 25일
Dear Bryan, Thank you so much for your kind words! We are so happy to hear that you enjoyed your stay at our hotel.We are located in a great area for exploring Madrid, and we are always happy to help our guests make the most of their stay. We are also glad that you found the staff to be helpful and accommodating. We pride ourselves on providing excellent customer service.Hope to see you soon,

10/10 - 훌륭해요

Cloie 님, Kirkland

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful experience!!! Rocio the Clef d’Or was fantastic as was Nemesis!! We will come back for sure!!
2024년 2월에 4박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 2월 25일
Dear Cloie, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.I will transmit this comment to Rocio and Nemesis, which i am sure will motivate them to continue working along the same lines.We hope to see you again soon,

10/10 - 훌륭해요

JUSSARA DAVILA TRINDADE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the staff to mention some, Jamie, Daniel, Patricia and and made our stay even better
2024년 2월에 5박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 2월 25일
Dear Jussara Davila Trindade, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.I will transmit this comment to Jaime, Daniel and Patricia, which i am sure it will motivate them to continue working along the same lines.We hope to see you again soon,

10/10 - 훌륭해요

Juan Manuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing service and breakfast
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 2월 25일
Dear Juan Manuel,Thank you so much for your kind words! We are so happy to hear that you had a wonderful stay at our hotel. We work hard to ensure that our guests have a comfortable and enjoyable experience, and we are thrilled that you were so pleased with your stay.We are especially glad that you enjoyed our breakfast buffet. We put a lot of thought into creating a menu that would appeal to a variety of guests, and we are always looking for ways to improve it.Hope to see you soon,

8/10 - 좋아요

Daniel

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Fantastic location. The hotel is okay, but it it is difficult to justify the star rating. I would probably look for another hotel next time.
2024년 1월에 3박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 2월 22일
Dear Daniel,I would like to thank you for the time spent in giving us your feedback about your recent stay with us.All the team at NH Collection Suecia works very hard and with lot of passion to achieve our Guests satisfaction and we feel really upset when we do not succeed. Please, do not doubt that we will keep improving to make our guests stay perfect one day.Best Regards,

10/10 - 훌륭해요

Maolin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is super friendly and helpful!
2024년 2월에 2박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 2월 22일
Dear Maolin,I would like to thank you for the time that you have spent in giving us your opinion about our Hotel, it is a pleasure to hear such a kind review.At the NH Collection Suecia our main goal is to provide our guests with memorable experiences and your comments help us to succeed.It is a pleasure to know that you found our team very friendly. We hope to welcome you back on your next trip to Madrid.Best regards,

10/10 - 훌륭해요

Ahmed.Abo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very wonderful hotel,friendly staff,always will stay in madrid in this hotel
2024년 2월에 3박 숙박함
답변 제공: Alberto del Ser Guest Relations Department 님, 2024년 2월 19일
Dear Ahmed.Abo, Thank you for taking the time to leave us a review about your stay. Also, we would like to thank you your kind words about our hotel and our staff.We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,

10/10 - 훌륭해요

Guo Chu

2024년 2월에 3박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 3월 22일
Dear Guo Chu,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

10/10 - 훌륭해요

dominique

2024년 2월에 3박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 3월 22일
Dear Dominique,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

10/10 - 훌륭해요

Richard 님, South Croydon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful location. Very confortable hotel. Super quiet and peaceful with lovely rooms and gorgeous beds and bed linen. I slept like a log. Breakfast was greay too. Warm and friendly staff. I will definitely be back.
2024년 2월에 2박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 2월 10일
Dear Richard,Thank you so much for your kind words! We are so happy to hear that you had a wonderful stay at our hotel. We work hard to ensure that our guests have a comfortable and enjoyable experience, and we are thrilled that you were so pleased with your stay.We are especially glad that you enjoyed our breakfast buffet. We put a lot of thought into creating a menu that would appeal to a variety of guests, and we are always looking for ways to improve it.We hope to see you again soon,

10/10 - 훌륭해요

Victor H

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good and the personal is excelent
2024년 2월에 1박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 2월 10일
Dear Mr , Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,

10/10 - 훌륭해요

Suraima

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 8박 숙박함
답변 제공: Alberto del Ser Guest Relations Department 님, 2024년 2월 18일
Dear Suraima,Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.

10/10 - 훌륭해요

elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Central location but quiet with lovely staff
2024년 1월에 4박 숙박함
답변 제공: Alberto del Ser Guest Relations Department 님, 2024년 2월 4일
Dear Elizabeth, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us. Thank you also for your kind words about our staff. We really appreciate it!We hope to see you again soon,

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved this hotel, in the center of Madrid. The restaurant and it@s bar is always filled with people, great atmosphere. Well appointed rooms, very clean and confortable. Will be my first choice from now on when i visit Madrid.
2024년 1월에 4박 숙박함
답변 제공: Alberto del Ser Guest Relations Department 님, 2024년 2월 4일
Dear Laura, We would like to thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us!Please, let us know when you will come back.We remain at your disposal in case you need anything!Kind regards,

10/10 - 훌륭해요

Guo Chu

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel
2024년 1월에 3박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 1월 30일
Dear Guo Chu,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

10/10 - 훌륭해요

Maximiliano 님, Delray Beach

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice hotel to stay.we got an issue but the manager was pretty effective to explain the situation.very proffesional!
2024년 1월에 3박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 1월 30일
Dear Maximiliano,I would like to thank you for the time that you have spent in giving us your opinion about our Hotel, it is a pleasure to hear such a kind review.At the NH Collection Suecia our main goal is to provide our guests with memorable experiences and your comments help us to succeed.It is a pleasure to know that you found our team very friendly. Il will shar your kind words with my General Manager, I am sure this comment is really appreciated for him.We hope to welcome you back on your next trip to Madrid.Best regards,

10/10 - 훌륭해요

Erman 님, Putney

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, modern and conveniently located hotel.
2023년 12월에 3박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 1월 30일
Dear Erman,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

10/10 - 훌륭해요

MIGUEL ANGEL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
EXCELENTE UBICACION, HABITACIONES AMPLIAS, LIMPIAS. MUY BUENA ATENCION. ESTAN AL PENDIENTE DE TODO. HE SIDO CLIENTE FRECUENTE, CADA VEZ QUE VISITO MADRID AHI ME HOSPEDO
2023년 12월에 1박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 1월 25일
Estimado Miguel Angel,Agradezco sinceramente su alta valoración y el tiempo dedicado a transmitirla. Es un motivo de alegría saber que hemos cumplido con sus expectativas, y que nos haya valorado con una puntuación tan alta. Para nosotros lo más importante es que Uds. se sientan como en casa y con todas las comodidades. Saber que fue así en su caso, nos anima a seguir trabajando en la misma línea.Esperamos que sigamo ssiendo su opción de alojamiento cuando vuelva a Madrid.Reciba un afectuoso saludo.

8/10 - 좋아요

ALBA

2024년 1월에 3박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 3월 22일
Estimada Alba,Quisiera agradecerle el tiempo que ha empleado en compartir su valoración acerca de su pasada estancia.En el Hotel Nh Collection Suecia tenemos como objetivo proporcionar a nuestros clientes experiencias memorables y es una gran motivación para nosotros saber cuándo lo conseguimos.Con el deseo de volver a recibirle pronto, reciba un cordial saludo,

10/10 - 훌륭해요

Juan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
EL HOTEL ESTA MUY BUENO, LIMPIO Y CENTRICO
2023년 12월에 12박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 1월 18일
Estimado Juan,Muchas gracias por tomarse un momento de su tiempo en valorar su estancia con nosotros.Estamos encantados de saber que su estancia ha sido tan placentera y desde luego, le garantizo que comentarios como el suyo son los que hacen que nuestra motivación en mejorar y ofrecer el mejor servicio posible crezca cada día.Esperamos tener la oportunidad de recibirles en numerosas ocasiones en la que ya pueden considerar su casa en Madrid.Un afectuoso saludo,

4/10 - 별로예요

juan fernando serrrano

2024년 1월에 1박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 1월 15일
Estimado Juan Fernando,Sentimos leer que su experiencia con nosotros no haya sido totalmente lo que esperaba. Sin embargo, agradecemos se haya tomado el tiempo de dejar un comentario, ya que nos ayuda a mejorar constantemente. Si quisiera facilitarnos más información sobre su estancia y su baja valoración le ruego me contacte para así poder saber en que hemos fallado. Esperamos vuelva con nosotros para darnos otra oportunidad y permitirnos hacer de su estancia un momento inolvidable. Un cordial saludo,

10/10 - 훌륭해요

valerie 님, chesterfield

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel! Outstanding service and very friendly staff.
2024년 1월에 8박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 1월 14일
Dear Valerie, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.We hope to see you again soon, Best regards,

10/10 - 훌륭해요

MIGUEL ANGEL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente atencion y ubicación. Situado en el centro pero un area muy tranquila
2023년 12월에 9박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 1월 10일
Estimado , Gracias por tomarse el tiempo de dejarnos un comentario y una reseña acerca de su estancia. Nos complace saber que disfrutó su tiempo con nosotros. Esperamos verlo de regreso pronto,

4/10 - 별로예요

Jaime

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very small rooms, stayed on Dic 31, there was not a single facility open unless you were on new year’s activity. Room door didn’t work 7 times in a week stay, had to reprogram several times. I will not stay in this hotel again.
2023년 12월에 8박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 1월 10일
Dear Jaime, Thank you so much for your review and for taking the time to share it with us. First and foremost, let me apologize and regret the inconveniences during your stay.We are utterly disappointed to read that your experience did not meet your expectation.We strive to offer quality service and convenience for our guests. We deeply care about the happiness and satisfaction of our guests so please be aware that we will discuss your review and concerns in details with all the Departments. Best regards,

8/10 - 좋아요

FIORENZO ANGELO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 1월 9일
Dear Fiorenzo,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

10/10 - 훌륭해요

Enrique

2024년 1월에 5박 숙박함
답변 제공: Alberto del Ser Guest Relations Department 님, 2024년 2월 4일
Estimado Enrique,Agradezco sinceramente su alta valoración y el tiempo dedicado a transmitirla. Es un motivo de alegría saber que hemos cumplido con sus expectativas, y que nos haya valorado con una puntuación tan alta. Para nosotros lo más importante es que Uds. se sientan como en casa y con todas las comodidades. Saber que fue así en su caso, nos anima a seguir trabajando en la misma línea.Esperamos volver a ser su opción de alojamiento cuando vuelva a Madrid.Reciba un afectuoso saludo.

10/10 - 훌륭해요

Eva

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room a bit dark as it faces a courtyard the rest was superb.
2023년 12월에 2박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 1월 9일
Dear Eva,Thank you so much for taking the time to share your impression about the hotel online. On behalf of the whole team, thank you so much for your generosity. It has been an enormous pleasure having you staying with us and we can only hope for having the opportunity many more times to come.Until then, please receive our warmest regards.

6/10 - 괜찮아요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Both teh plumbing and the hearing were bad. Plumbing got fixed but not the hearing. Property is located in business and government area, rich neighborhood but quiet.
2023년 12월에 2박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2024년 1월 7일
Dear Jonathan, Thank you so much for your review and for taking the time to share it with us. First and foremost, let me apologize and regret the inconveniences during your stay.We strive to offer quality service and convenience for our guests. We deeply care about the happiness and satisfaction of our guests so please be aware that we will discuss your review and concerns in details with all the Departments. If you would like to give us another chance or would like to amplify on the issues you faced during your stay, please call us directly.Best regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2023년 12월 31일
Dear Anonymous,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

10/10 - 훌륭해요

MIGUEL ANGEL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente servicio y muy bien ubicada
2023년 12월에 1박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2023년 12월 31일
Estimado Miguel Ángel,Me gustaría agradecerle el tiempo que ha dedicado a darnos su opinión sobre nuestro Hotel, es un placer escuchar una reseña tan amable.En el NH Collection Suecia nuestro principal objetivo es proporcionar a nuestros huéspedes experiencias memorables y sus comentarios nos ayudan a conseguirlo.Es un placer saber que le pareció muy amable nuestro personal y que le gustó nuestra ubicación. Esperamos volver a recibirle en su próximo viaje a Madrid.Un saludo,

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2023년 12월 27일
Dear Guest,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

10/10 - 훌륭해요

Mara

2023년 12월에 4박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2024년 1월 15일
Dear Mara,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

10/10 - 훌륭해요

rafael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Magnífico hotel muy accesible de todas las zonas turísticas y una terraza fenomenal
2023년 10월에 2박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2023년 12월 27일
Estimado Rafael,Agradezco sinceramente su alta valoración y el tiempo dedicado a transmitirla. Es un motivo de alegría saber que hemos cumplido con sus expectativas, y que nos haya valorado con una puntuación tan alta. Para nosotros lo más importante es que Uds. se sientan como en casa y con todas las comodidades. Saber que fue así en su caso, nos anima a seguir trabajando en la misma línea.Esperamos volver a ser su opción de alojamiento cuando vuelva a Madrid.Reciba un afectuoso saludo.

8/10 - 좋아요

JOSE

2023년 12월에 3박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2023년 12월 24일
Estimado Jose, Gracias por tomarse el tiempo de dejarnos un comentario y una reseña acerca de su estancia. Nos complace saber que disfrutó su tiempo con nosotros. Esperamos verlo de regreso pronto,

8/10 - 좋아요

JOSE

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente ubicación
2023년 12월에 2박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2023년 12월 23일
Estimado José, Gracias por tomarse el tiempo de dejarnos un comentario y una reseña acerca de su estancia. Nos complace saber que disfrutó su tiempo con nosotros. Esperamos verlo de regreso pronto,

10/10 - 훌륭해요

David

2023년 12월에 1박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2023년 12월 31일
Estimado David,Quisiera agradecerle el tiempo que ha empleado en compartir su valoración acerca de su pasada estancia.En el Hotel Nh Collection Suecia tenemos como objetivo proporcionar a nuestros clientes experiencias memorables y es una gran motivación para nosotros saber cuándo lo conseguimos.Con el deseo de volver a recibirle pronto, reciba un cordial saludo,

10/10 - 훌륭해요

Teresita

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to walking distance to everything
2023년 12월에 2박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2023년 12월 23일
Dear Teresita, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,

6/10 - 괜찮아요

Adnan

연인과의 여행
좋아요: 직원 및 서비스
Hotel is in a good area, easy to walk to all attractions. Staff is very nice also. The bad thing i didnt like is: There is always some private events happening, it gets so loud in the room you can not sleep. And i am talking about at 2am in morning.
2023년 12월에 4박 숙박함
답변 제공: Diego Esteban Guest Relations Department 님, 2023년 12월 21일
Dear Adnan, Thank you so much for your review and for taking the time to share it with us. First and foremost, let me apologize and regret the inconveniences during your stay. We are utterly disappointed to read that your experience did not meet your expectation. Regarding the noise problem be aware that we will discuss your review and concerns in details with all the Departments. We strive to offer quality service and convenience for our guests. We deeply care about the happiness and satisfaction of our guests.Best regards,

10/10 - 훌륭해요

julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
costumer service
2023년 12월에 7박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2023년 12월 20일
Dear Julia,I would like to thank you for the time that you have spent in giving us your opinion about our Hotel, it is a pleasure to hear such a kind review.At the NH Collection Suecia our main goal is to provide our guests with memorable experiences and your comments help us to succeed.It is a pleasure to know that you found our team very friendly and that you liked our gastronomy. We hope to welcome you back on your next trip to Madrid.Best regards,

10/10 - 훌륭해요

Sergey

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and professional staff. Convenient location. Clean and well maintained.
2023년 12월에 7박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2023년 12월 20일
Dear Sergey,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect.I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable, central but hectic place.
Nice hotel devoted to end of year parties :-( The hotel was plagued by parties, everybody has to make a living and these are a source of revenue, but they take over the lobby and the restaurants, so if you want a quiet time in Madrid this may prove tricky here. We were told we were upgraded (for whatever reason) but I suspect that the hotel terrace was very noisy and they wanted us away from that, even in our nice bedroom we could hear people partying, this was compounded by a film premier taking place next door and some film goers being pretty noisy. The hotel is fab, the room facilities were very good (although there were small signs of wear in the bathroom doors) and the personnel were friendly to a fault, we have decided this may be our home away from home, but probably not in December!
2023년 12월에 1박 숙박함
답변 제공: Rocío Sánchez Carmona Guest Relations Manager 님, 2023년 12월 21일
Dear Anonymous,We are sorry to read that your experience with us was not entirely what you expected. However, we appreciate you taking the time to leave a comment as it helps us to constantly improve. Rest assured that your feedback will be taken very seriously and will be discussed with the various departments to ensure that future stays will be nothing less than 5 star quality. We hope you will come back to us to give us another chance and allow us to make your stay an unforgettable moment. Best regards,