Dear Heejung,Thank you very much for choosing Petit Palace Savoy Alfonso XII for your stay in Madrid and for taking a few minutes to share your experience with us.I am glad to know that your experience lived up to your expectations. Our aim is to make our guests feel at home. Feedback like yours encourages us to continue working along the same lines.Heenjung, we would love to see you again at Petit Palace Savoy Alfonso XII and provide you with a perfect stay again. Best regards.Lucía Lamas, Guest Service.Hotel Petit Palace Savoy Alfonso XII

친애하는 손님, 우리 호텔을 선택해 주셔서 대단히 감사합니다. 의견을 주셔서 감사합니다. 호텔이 깨끗하고 잘 보이는 것만으로도 기쁩니다. 앞으로도 호텔에 다시 머물기를 바랍니다. 고마워, David Chía Experience Manager

Dear Hyung Don, Thank you very much for choosing us and telling us about your stay. We are happy to verify that, according to your score you had a nice experience during your stay with us. We hope you come back soon. Kind regards, David Chía Experience Manager

Dear Young Ho, Thank you very much for choosing us and for your score at hotels.com We are glad to see that we deserve the highest score, and that we were able to provide you the best experience possible during your stay with us. We hope to see you back in our hotel in the future. Kind regards, David Chía Experience Manager

Dear Jae Hyun:Thank you very much for taking the time to share your opinion with us. We are glad to know you had a great time with us and we will be very happy to welcome you back soon. Best Regards, Laura Ortega Front Desk Manager

친애하는 YOUNG RYONG, 우리와 함께 머물기를 기쁘게 생각합니다. 앞으로도 다시 머물기를 바랍니다. 우리를 선택해 주셔서 대단히 감사합니다. 안부, 데이비드 치아 프론트 데스크 매니저

Dear ILKU, Thank you for choosing Petit Palace Savoy Alfonso XII Hotel for your last trip and also for sharing your Experience with us. We are glad to know you had a great time in Madrid and you considerer our hotel quiet and nice Looking forward to welcoming you soon. Kind Regards, Laura Ortega Front Desk Manager

Dear Guest, Thank you for taking the time to fill out the survey on your stay in our hotel. We are happy to know that we were able to make your stay enjoyable and that our hospitality and services reached your expectations. We hope to see you again soon in Alfonso XII! Best regards Rebecca Evans General Manager

Dear Guest, Thank you for your nice comments on your stay in our hotel. We hope to see you again soon in Alfonso XII! Best regards Rebecca Evans General Manager

Estimado Javier,Muchas gracias por elegirnos para su estancia en Madrid y por tomarse unos minutos en compartir su estancia con nosotros.Nos alegra enormemente saber que su experiencia estuvo a la altura de sus expectativas y disfrutó de nuestros servicios y de nuestra privilegiada ubicación.Javier, para nosotros el mayor regalo sería volver a recibirle en Petit Palace Savoy Alfonso XIIUn saludo de parte de todo el equipo.Lucía Lamas, Guest Service.

Estimada Ariadna,Muchas gracias por elegirnos para su estancia en Madrid y por tomarse unos minutos en compartir su experiencia con nosotros.Nos alegra enormemente saber que su experiencia estuvo a la altura de sus expectativas y disfrutó del hotel y los servicios que ofrecemos.Cada día trabajamos y nos esforzamos por brindar el mejor servicio posible.Ariadna, para nosotros el mayor regalo sería volver a recibirla y ofrecerle la mejor de las experiencias.Un saludo de parte de todo el equipo.Lucía Lamas, Guest Service.

Dear Edgar,Thank you very much for choosing us for your stay in Madrid and for taking a few minutes to share your experience with us.We are glad to hear that your stay lived up to your expectations and you enjoyed the hotel and the services we offer. Thank you for highlighting especially the treatment received from the staff. Our goal is to make our guests feel at home and live unique experiences.Edgar, it would be a privilege for us to welcome you back and provide you with a perfect stay again.Best regards from the entire team.Lucía Lamas, Guest Service

Dear Franklin, We hope you had a pleasant and safe return journey to your home. We would like to thank you for having chosen our hotel for your stay in Madrid and for taking the time to share your experience with us. Your comments are very important for us in order to improve our service. We regret to read, your stay with us was not as enjoyable as I would had wished because of the details you raised and I would like to apologize for the inconveniences it may caused you. Regarding our air conditioning I would like to inform you that we have a centralised system so we have to choose the mode depending on the season, we have had very low temperatures at night, and for that reason we had it in heating mode. We hope we get the opportunity to welcome you back very soon for that do not hesitate to contact me in order to provide you with a personalized service.Best regards, Carolina CerveraHost - Manager

Dear Parkson,Thank you very much for choosing us for your stay in Madrid and for taking a few minutes to share your experience with us.We are glad to hear that we lived up to your expectations and that you enjoyed the hotel and the services we offer.We would love to welcome you back.Best regards.Lucía Lamas, Guest Service.

Estimado Jaime, Muchas gracias por elegirnos para su estancia en Madrid, y por el tiempo que se ha tomado en hacernos llegar su valoración y comentarios, nos son de gran ayuda para serguir mejorando cada día. Lamento mucho no haber cumplido sus expectativas y la decepción de que no arreglasen en el momento el espejo de aumento, hablaré con el servicio técnico para ver lo que ha sucedido, ya que no es lo normal, deberiamos haberlo detectado antes de su llegada, y de no ser asi, haberlo solucionado en el momento que nos lo dijo. Lamento mucho los inconvenientes que esta situación le ha podido ocasionar. Esperamos que vuelva a alojarse de nuevo con nostros muy pronto y que disfrute de una estancia memorable.Atentamente, Carolina CerveraHost - Directora

Estimado Javier, Muchas gracias por elegirnos para su estancia en Madrid y por el tiempoq ue se ha tomado en hacernos llegar sus comentarios y su valoración. Nos alegra mucho saber que hemos cumplido sus expectativas. nuestro objetivo es hacer que nuestros huéspedes se sientan como en casa, ofreciéndoles una estancia confortable y el mejor servicio. Estamos muy felices de saber que hemos logrado nuestro objetivo. Esperamos que vuelva a alojarse de nuevo con nosotros.Atentamente, Carolina CerveraHost - Directora

Estimado Javier,Muchas gracias por elegirnos para su estancia en Madrid y por tomarse unos minutos en compartir su experiencia con nosotros.Nos alegra saber que tu estancia fue perfecta y disfrutó de la ciudad gracias a nuestra magnifica valoración.Javier, para nosotros sería un regalo volver a recibirle y brindarle una experiencia excepcional de nuevo :)Un saludo de parte de todo el equipo.Lucía Lamas, Guest Service.

Dear Eva, Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them a comfortable stay and the best service. We are very happy to know that we achieved our goal. Looking forward to welcoming you again very soon.Best regards, Carolina CerveraManager / Host

Dear Juanita, Thank you very much for choosing us to stay in Madrid and sending your feedback. We are pleased to know that we meet your expectations and that you were especially satisfied with our staff. We will pass along your praise to our entire staff. We hope to welcome you back soon. We would love to see you again soon. Best regards,Carolina CerveraHost - Manager

Dear Barbara,Thank you very much for choosing us for your stay in Madrid and for taking a few minutes to share your experience with us.We are glad to know that your stay was perfect and you enjoyed our great location.Reviews like yours encourage us to keep working in the same line.We would love to welcome you back again.Best regards.Lucía Lamas, Guest Service.

Dear Fauze, Thank you for taking the time to share your feedback with us following your recent stay at our hotel. We're delighted to hear that our proximity to Parque del Retiro and the museums such as Prado, Thyssen, and Reina Sofia contributed positively to your stay. However, we're sorry to hear that you found our furniture, equipment, and amenities to be old and tired. Your feedback is invaluable to us as we continuously strive to improve our facilities and enhance the overall guest experience.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that reflects the high standards we aim to achieve.Carolina CerveraManager / Host

Dear George,Thank you very much for choosing us for your stay in Madrid.We are glad to hear that your experience lived up to your expectations and that you enjoyed our services and our fantastic location.Our goal is to make our guests feel at home and live unique experiences.We would love to welcome you again. Best regards.

Dear Sonia, Thank you for taking the time to share your feedback on your recent stay at our hotel. We're thrilled to hear that you had such a wonderful experience and I will congratulate Lucía, Alvaro & Breakfast team in your behalf. We're delighted to hear that you plan to return to our hotel in the future. We look forward to welcoming you back and providing you with another fantastic stay.Best regards, Carolina CerveraManager / Host

Dear Michael,Thank you very much for choosing us for your stay in Madrid.We are very happy to know that your stay lived up to your expectations and that you enjoyed the hotel and the services we offer.Thank you for highlighting the treatment received from the staff. Our goal is to make our guests feel at home.Michael, we would love to welcome you again at Petit Palace Savoy Alfonso XII. Greetings from the whole team.Best regards.

Dear Shiori, Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them a comfortable stay and the best service. We are very happy to know that we achieved our goal. Looking forward to welcoming you again very soon.Best regards, Carolina CerveraManager / Host

Dear Annabel, Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We truly appreciate your positive comments regarding our hotel and services and we are happy knowing that your experience at our property was positive.It would be a pleasure to welcome you again during your next visit to Madrid.Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Karen, Thank you for sharing the PETIT PALACE EXPERIENCE with everyone!!! It is amazing to see that our location and service helped to make your family a success.It would be a pleasure to welcome you again during your next visit to Madrid.Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Gabrielle, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Estimada María,Muchas gracias por su fantástica valoración y por elegirnos para su estancia en Madrid. Nos alegramos mucho de que su estancia fuera tan satisfactoria y que cumpliéramos con sus expectativas.Esperamos que vuelva a alojarse con nosotros, hasta entonces aprovechamos la ocasión para enviarle un cordial saludo de parte de todo el equipo.María FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Marc, Thank you for taking the time to leave your review. We value all positive and negative feedback from our guests. I am disappointed to read your stay was not a positive experience and I will be addressing these issues to ensure they are not repeated. We always take customer feedback with the highest priority, as they help us deliver better performances and a more targeted level of service for all our guests. I do hope we will have the chance to welcome you back to the Petit Palace Savoy Alfonso XIIand give you the experience of which I expect all our customers to have Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonos XII

Estimada María José,Muchas gracias por su fantástica valoración. Para nosotros no hay mayor recompensa que saber que disfruto de su estancia con nosotros y de la ciudad gracias a nuestra fantástica ubicación.Esperamos poder darle la bienvenida en próximas ocasiones.Un cordial saludoMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Akinori,Thank you very much for choosing us for your stay in Madrid and for taking a few minutes to share your experience with us.We are glad to know that, in general, your stay was up to your expectations. Every day we work hard to make our guests feel at home.We would love to welcome you back and provide you with a perfect experience.Best regards.

Dear HenrikThank you very much for your nice review!!We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them a comfortable stay, along with a hearty and healthy buffet breakfast and the best service. We are very happy to know that we achieved our goal.Looking forward to welcoming you again very soonKind regards,María FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Frank,Thank you very much for your nice review!!It is a pleasure for us to hear that your expectations were met at our property.We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them a comfortable stay and the best service. We are very happy to know that we achieved our goal.The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will congratulate them in your behalf.Looking forward to welcoming you again very soonKind regards,María FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Ana Maria, Thank you for taking the time to share your feedback following your stay. We're pleased to hear that you found our hotel very well located and enjoyed the spaciousness and comfort of our quadruple room.We appreciate your feedback on the décor, and we understand that personal preferences can vary. We aim to blend modern elements with the historic charm of our building, and we apologize if it did not fully meet your expectations. Your input is valuable, and we will certainly take it into consideration as we strive to enhance our guests' experiences.It's great to know that overall, you had a positive experience during your one-night stay. Should your travels bring you back to the area, we would be honored to welcome you again and ensure your stay exceeds expectations.Best regards, Carolina CerveraHost - Manager

Estimada Maria Cristina,Muchas gracias por su fantastica valoración y por elegirnos para su alojameinto en Madrid.Nos alegramos mucho de que su estancia fuera tan satisfactoria y que cumplieramos con sus expectativas.Esperamos poder darle la bienvenia de nuevo muy pronto.Un cordial MaríaFrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Debra, Thank you for taking the time to share your positive feedback about your stay at our hotel. We are delighted to hear that you found our hotel lovely and appreciated its the best location across from Parque Retiro and within a 10-minute walk to the Prado.It's wonderful to know that you enjoyed the comfort and cleanliness of our facilities, as well as the truly excellent breakfast buffet. We take pride in providing a memorable experience for our guests, and it's great to hear that Álvaro and Juan Carlos at the front desk contributed to your overall satisfaction with their gracious and helpful service, and will congratulate them in your behalfWe appreciate your kind words and hope to welcome you back to our hotel in the future. Thank you once again for choosing our hotel.Best regards, Carolina CerveraHost - Manager

Dear Matthew,Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them a comfortable stay and the best service. We are very happy to know that we achieved our goal. The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will congratulate them in your behalf.Looking forward to welcoming you again very soon.Best regards, Carolina CerveraManager / Host

Dear George, Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them a comfortable stay and the best service. We are very happy to know that we achieved our goal. The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will congratulate Lucía, Javier & Francisco in your behalf. Looking forward to welcoming you again very soon, Best regardsCarolina CerveraHost - Manager

Dear Client, We hope you had a pleasant and safe return journey to your home. We would like to thank you for having chosen our hotel for your stay in Madrid and for taking the time to share your experience with us . We are pleased to read your positive comments about our helpful staff, cleaning and service. We will pass along your praise to our entire staff. Your comments are very important for us in order to improve our service.We regret to read, your stay with us was not as enjoyable as I would had wished because of the details you raised and I would like to apologize for the inconveniences it may caused you. I have taken note of all of them in order to improve our services. Regarding our aircondition I would like to inform you we have a centralized system so we have to choose the mode depending on the season, as we are on winter we have it on heating mode. We hope we get the opportunity to welcome you back very soon for that do not hesitate to contact me in order to provide you with a personalized service.Best Regards,Carolina CerveraHost - Manager

Estimado Alberto, Gracias por el tiempo que se ha tomado en hacernos llegar su valoración sobre su estancia con nosotros por elegirnos para su estancia en Madrid. Estamos muy contentos de que haya disfrutado su viaje a Madrid, nuestro objetivo es hacer que nuestros huéspedes se sientan como en casa, ofreciéndoles una estancia confortable y el mejor servicio. Estamos muy felices de saber que hemos logrado nuestro objetivo. Deseando darle la bienvenida de nuevo muy pronto y reciba un saludo de todo el equipo del hotel.Carolina CerveraDirectora / HostCarolina.cervera@petitpalace.com

Dear Chad, Thank you for the great value of our hotel and thank you for choosing us for your stay in Madrid. We are happy to know that we meet your expectations. Without doubt, our guest’s satisfaction is our objective.We hope to welcome you back soon.Best regardsCarolina CerveraHost - Manager

Dear Rui,Thank you for the great value of our hotel and thank you for choosing us for your stay in Madrid. We are happy to know that we meet your expectations. Without doubt, our guest’s satisfaction is our objective.We hope to welcome you back soon.Best regards, Carolina CerveraHost - Manager

Estimada Ana,Muchísimas gracias por compartir su valoración y por sus amables comentarios.Para nosotros no hay mayor recompensa que saber que disfrutó de su estancia con nosotros. Sera un placer para mi felicitar a todo nuestro personal por su buen trabajo y dedicacion en su nombre.Esperamos poder darle la bienvenida de nuevo muy pronto, hasta entonces aprovechamos la ocasión para enviarle un cordial saludo de parte de todo el eqiupo.María FrancoExperience managePetit Palace Savoy Alfonso XII

Estimdo Iva,Muchas gracias por compartir su valoración y por elegirnos para su alojamiento en Madrid.Nos alegra mucho saber que su estancia fue tan satisfactoria y que cumplimos con sus expexctativas.Esperamos poder darle la bienvenida de nuevo muy pronto, hasta entonces aprovechamos para enviarle un cordial saludo de parte de todo el equipo.María FrancoExperience ManagerPetit palace Savoy Alfonso XII

Dear Gary, Thank you for the great value of our hotel and thank you for choosing us for your stay in Madrid. We are happy to know that we meet your expectations. Without doubt, our guest’s satisfaction is our objective.We hope to welcome you back soon.Best regards, Carolina CerveraHost - Manager