테라스/파티오

유무식 호텔 마드리드 여행 후기

5 out of 5
유무식 호텔 마드리드
Calle de la Paz 11, Madrid

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 234개 이용 후기 중 173개" "
평점 8 - 좋아요. 234개 이용 후기 중 43개" "
평점 6 - 괜찮아요. 234개 이용 후기 중 10개" "
평점 4 - 별로예요. 234개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 234개 이용 후기 중 6개" "

9.8/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Sun Ju

2023년 9월에 3박 숙박함
답변 제공: Guest Experience Department 님, 2023년 10월 21일
Dear Sun Ju,Thanks a lot for your review, we hope we have the chance to give you another great experience on your next visit.Greetings,Guest Experience Department UMusic Hotel Madrid

10/10 - 훌륭해요

SEUNGBEOM

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Guest Experience Department 님, 2023년 9월 19일
Dear Seungbeom, We thank you for your time and appreciation. We look forward to seeing you again soon. Best regardsGuest Experience DepartmentUMusic Hotel Madrid

10/10 - 훌륭해요

Marion

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was in an excellent location and the staff were amazing would definitely stay again x
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Stephen

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We saw phantom of the opera in their theatre it was simply superb
2024년 4월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 5월 10일
Dear Stephen,Thank you for your very positive feedback after your recent visit. We are glad to hear that your expectations have been met and that your stay was to your liking.We look forward to welcoming you back very soon and send you our best regards,Guest Experience Team/ UMusic Hotel Madrid

10/10 - 훌륭해요

Janet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really gorgeous property with great rooftop bar and centrally located.i wouldn’t say 5 star but certainly worth the price.
2024년 5월에 4박 숙박함
답변 제공: Guest Experience Team 님, 2024년 5월 6일
Dear Janet, Thank you for giving us the highest rating. We are glad that you enjoyed your experience. We hope to have the opportunity to welcome you again very soon, Regards, Guest Experience TeamUMusic Hotel Madrid

10/10 - 훌륭해요

Ali

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Guest Experience Team 님, 2024년 5월 6일
Estimado Ali, Le damos las gracias por valorarnos con la maxima puntuación. nos alegramos de que hayan disfrutado de la experiencia. Deseamos tener la oportunidad de volver a recibirle muy pronto. un saludo, Guest Experience teamUMusic Hotel Madrid

8/10 - 좋아요

Roberto 님, Tampico

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La ubicación, es muy buena para conocer el centro, todo esta a minutos caminando. Las habitaciones moderna, amplia, el personal muy atento y servicial. Por el lado malo, la ubicación, en cuanto sales del hotel hay demasiada gente, y algo sucio por lo mismo. De la habitación, el wc no es separado del resto del baño y el aire acondicionado solo lo encienden de 2pm a 10pm, por lo que pasamos calor algunas de las noches, y tubimos que abrir la ventana, asi que no pidimos regular la temperatura de la habitación.
2024년 4월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2024년 5월 4일
Estimado Roberto, Queremos agradecerle sus comentarios tras su reciente visita. Nos alegra mucho saber que hemos podido cubrir sus expectativas y que la estancia haya sido de su agrado. Agradecemos también sus observaciones ya que nos ayudan a identificar las áreas de mejora. Deseamos darle la bienvenida de nuevo muy pronto. Un abrazo, Guest Experience Team UMusic Hotel Madrid

10/10 - 훌륭해요

Chi Yeung Charlette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and service. The room was very clean and the mattress was very comfortable.
2024년 4월에 4박 숙박함
답변 제공: Guest Experience Team 님, 2024년 5월 4일
Dear Chi,Thank you very much for taking a few moments to share your experience with us. We are very happy to know that we have lived up to your expectations, above all with our Concierge staff who will be very happy to hear your comments! It will be our pleasure to have you with us again in the near future. Yours sincerely, Guest Experience Team/ UMusic Hotel Madrid

10/10 - 훌륭해요

Iris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hermosa propiedad. Recién renovada. Volvería
2024년 4월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 5월 4일
Estimada Iris,Queremos agradecerle sus comentarios tan positivos tras su reciente visita. Nos alegra mucho saber que hemos podido cubrir sus expectativas y que la estancia haya sido de su agrado. Deseamos darle la bienvenida de nuevo muy pronto. Un abrazo, Guest Experience Team UMusic Hotel Madrid

8/10 - 좋아요

Sophie anne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Seul Hic : la taille de la chambre nous avions une Deluxe…
2024년 4월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2024년 5월 4일
Dear Sophie,Thank you very much for taking a few moments to share your experience with us. We are very happy to know that we have lived up to your expectations, above all with our Concierge staff who will be very happy to hear your comments! It will be our pleasure to have you with us again in the near future. Yours sincerely, Guest Experience Team/ UMusic Hotel Madrid

10/10 - 훌륭해요

Ian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic hotel with a very comfortable room. Perfectly situated in the bustling core, walkable to many key areas for sightseers
2024년 2월에 1박 숙박함
답변 제공: Guest Experience Team/ UMusic Hotel Madrid 님, 2024년 4월 24일
Dear Ian,Thank you very much for taking a few moments to share your experience with us. We are very happy to know that we have lived up to your expectations, so it will be a pleasure to have you with us again in the near future!Yours sincerely

10/10 - 훌륭해요

ali

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great excellent Location. The hotel has its own vibe, stylish. The staff was friendly and helpful.
2024년 4월에 1박 숙박함
답변 제공: Guest Experience Team/UMusic Hotel Madrid. 님, 2024년 4월 24일
Dear Ali,Thank you for your very positive feedback after your recent visit. We are glad to hear that your expectations have been met and that your stay was to your liking. It is positive comments like this that keep us looking for excellence!We look forward to welcoming you back very soon and send you our best regards,

10/10 - 훌륭해요

Sathish

2024년 4월에 3박 숙박함

4/10 - 별로예요

Michael

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Bar staff were so poor on the rooftop and the sushi was awful. Cleaning staff twice messed up and left us with no towels, waited an hour to get them despite needing them right away
2024년 4월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 23일
Dear Michael,We deeply apologize for the unsatisfactory experience you encountered with our bar staff on the rooftop and the quality of the sushi served. Additionally, we are truly sorry for the inconvenience caused by our cleaning staff's oversight, resulting in the absence of towels during your stay.Your feedback is invaluable to us, and we will take immediate steps to address these issues to ensure a more pleasant experience for our guests in the future.It would be an honour for us to welcome you back and change the impression of your stay.We remain at your entire disposal. Guest Experience TeamUMusic Hotel Madrid

10/10 - 훌륭해요

Brigitte

좋아요: 청결 상태
2024년 4월에 2박 숙박함
답변 제공: Guest Experience Team/UMusic Hotel Madrid. 님, 2024년 4월 25일
Dear Brigitte,Thank you very much for taking a few moments to share your experience with us!We are very happy to know that we have lived up to your expectations, so it will be a pleasure to have you with us again in the near future.We look forward to welcoming you back very soon and send you our best regards,

2/10 - 너무 별로예요

Roxana

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Guest Experience Team/UMusic Hotel Madrid. 님, 2024년 4월 26일
Dear Roxana,Thank you so much for providing your feedback within your stay with us. We have reported your stay comments to our Deputy Manager, who wrote you personally in order to let you know how sorry we are for the inconveniences you had. It will be a pleasure to have a chance to see you again in a near future so we can show you the proper UMusic experience!Anything you may need, we remain at your entire disposal.Best,

10/10 - 훌륭해요

Brett

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great little boutique hotel right in the middle of Madrid. Easy walking to anywhere from here. But also super quiet hotel at night with no city noise so it made it great to get some good sleep. Also beds and pillows were great too.
2024년 4월에 4박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 21일
Dear Brett, Thank you for your very positive feedback after your recent visit. We are glad to hear that your expectations have been met and that your stay was to your liking. We look forward to welcoming you back very soon and send you our best regards, Guest Experience Team/ UMusic Hotel Madrid

8/10 - 좋아요

Cheryl-Kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 21일
Dear Cheryl, Thank you for your feedback after your recent visit. We are glad to hear that your expectations have been met and that your stay was to your liking. We look forward to welcoming you back very soon and send you our best regards, Guest Experience Team/ UMusic Hotel Madrid

10/10 - 훌륭해요

Kristi

2024년 4월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2024년 5월 6일
Dear Kristi, Thank you for giving us the highest rating. We are glad that you enjoyed your experience. We hope to have the opportunity to welcome you again very soon, Best, Guest Experience teamUMusic Hotel Madrid

8/10 - 좋아요

Alejandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 18일
Estimada Alejandra, Le damos las gracias por su valoración. Deseamos tener la oportunidad de darle la bienvenida de nuevo muy pronto. Un saludo, Guest Experience Team

10/10 - 훌륭해요

Adrian 님, San Juan

2024년 4월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 15일
Estimado Adrian, Muchas gracias por su valoración. Le esperamos pronto en nuestro hotel. Un saludo, Guest Experience TeamUMusic Hotel Madrid

10/10 - 훌륭해요

Rie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 15일
Dear Rie, Thank you very much for your review. We look forward to seeing you soon in our hotel. Best regards, Guest Experience TeamUMusic Hotel Madrid

10/10 - 훌륭해요

Adrian 님, San Juan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, near to everything, great service and the room was perfect with a great bed.
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 30일
Dear Adrian,Thank you very much for taking a few moments to share your experience with us. We are very happy to know that we have lived up to your expectations, so it will be a pleasure to have you with us again in the near future.Yours sincerely,Guest Experience Team/ UMusic Hotel Madrid

10/10 - 훌륭해요

Tim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location - quiet but right in the middle of everything. Comfy rooms - on the small side but the terrace was excelwmt
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 30일
Dear Tim,Thank you for your very positive feedback after your recent visit. We are glad to hear that your expectations have been met and that your stay was to your liking.We look forward to welcoming you back very soon and send you our best regards,Guest Experience Team/ UMusic Hotel Madrid

10/10 - 훌륭해요

Diana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
we will come back!
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 30일
Dear Diana,Thank you very much for taking a few moments to share your experience with us. We are very happy to know that we have lived up to your expectations, so it will be a pleasure to have you with us again in the near future.Yours sincerely,Guest Experience Team/ UMusic Hotel Madrid

10/10 - 훌륭해요

Letitia

2024년 3월에 5박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 15일
Estimada Leticia, Muchas gracias por su valoración. Le esperamos pronto en nuestro hotel. Un saludo, Guest Experience TeamUMusic Hotel Madrid

10/10 - 훌륭해요

Michiel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel, nice staff, and right in the middle of the centre
2024년 3월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 21일
Dear Michiel, We would like to thank you very much for your nice and positive comments after your recent visit to our Hotel. We are very happy to know that we were able to meet your expectations and that your stay was to your liking.We look forward to welcoming you back very soon.Best regards,Guest Experience TeamUMusic Hotel Madrid

10/10 - 훌륭해요

Atanaska

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was the best ! Location, breakfast with beautiful singing and the amazing helpful staff !!!
2024년 3월에 6박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 18일
Dear Atanaska,Thank you very much for taking a few moments to share your experience with us. We are very happy to know that we have lived up to your expectations, so it will be a pleasure to have you with us again in the near future.Yours sincerely,Guest Experience Team/ UMusic Hotel Madrid

8/10 - 좋아요

Marcella 님, San Diego

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here only because of location to a meeting that was within walking distance. The location was great, walkable to dining and shopping. The room was very small, fine for 2 nights but more than that would have been tight. The bathroom is open and part of the room which I hate -- if someone goes to the bathroom or turns on the light you hear/see everything and will wake you up. Room service was horrendous. I ordered a Cesar salad and requested no anchovies and it showed up with anchovies all over the top. The dressing was like mayonnaise. Ordered a fruit salad and the kiwi was rock hard, like a hockey puck. Whoever put it on the plate had to have known that it was rock hard and inedible. The AC didn't work well, never got to the temperature set. The breakfast served in the restaurant was great, room service needs to learn from that chef. If you want young, think Hard Rock hotel, you'll like it here but if you are an experienced traveler than look elsewhere.
2024년 3월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 16일
Dear Marcella, Thank you very much for your review. We deeply regret that your experience haven't matched your expectacions and we hope you will give us another opportunity to offer you a better service and improve the impression caused on this occasion. We remain at your disposal. Regards, Guest Experience Team UMusic Hotel Madrid

8/10 - 좋아요

Zulfiya

좋아요: 숙박 시설 상태 및 시설
bien situe mais tres bruyant
2024년 3월에 4박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 16일
Cher/Chère Zulfiya,Nous vous remercions pour vos commentaires très positifs suite à votre récente visite. Nous sommes heureux de lire que vos attentes ont été satisfaites et que votre séjour a été à votre goût.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Cordialement,Guest Experience TeamUMusic Hotel Madrid

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 4박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 16일
Estimado Juan,Muchas gracias por dedicar unos minutos a compartir su experiencia con nosotros. Nos alegra mucho saber que hemos estado a la altura de sus expectativas, por lo que será un placer tenerle de nuevo con nosotros en un futuro próximo.Reciba un cordial saludo,Guest Experience Team/ UMusic Hotel Madrid

10/10 - 훌륭해요

Rossy

2024년 2월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 21일
Dear Rossy, We would like to thank you very much for your nice and positive comments after your recent visit to our Hotel. We are very happy to know that we were able to meet your expectations and that your stay was to your liking.We look forward to welcoming you back very soon.Best regards,Guest Experience TeamUMusic Hotel Madrid

10/10 - 훌륭해요

Rodrigo

2024년 2월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 2월 25일
Dear Rodrigo,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience during your stay at UMusic Hotel Madrid. Your satisfaction is our top priority, and we appreciate your kind words.If you have any suggestions or if there is anything specific that made your stay memorable, please feel free to let us know. We value your input and look forward to the opportunity of hosting you again in the future.Warm regards,Guest Experience TeamUMusic Hotel Madrid

10/10 - 훌륭해요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hôtel fantastique avec des personnels à l’écoute des clients. L’emplacement est parfait pour visiter Madrid.
2024년 2월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 2월 25일
Dear Samuel,Thank you for taking the time to share your experience. We are delighted to hear that you found our hotel fantastic, with attentive staff, and that the location was perfect for exploring Madrid.We hope to have the pleasure of welcoming you again on your next visit to Madrid.Best regards,Guest Experience TeamUMusic Hotel Madrid

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing room and exceptionally friendly and fun sertvice. Unique set up and design. Loved it but be sure to book one of the larger rooms.
2024년 2월에 1박 숙박함
답변 제공: GEX 님, 2024년 2월 15일
Dear Costumer,Thank you for taking the time to share your experience at UMusic Hotel Madrid. We are delighted to hear that you found the room amazing and enjoyed the exceptionally friendly and fun service provided by our team.We're thrilled that our unique setup and design left a positive impression on you. Your recommendation to book one of the larger rooms is noted, and we appreciate your valuable insight.It was a pleasure having you as our guest, and we look forward to the opportunity of welcoming you back for another enjoyable stay in the future!Best regards,Guest Experience TeamUMusic Hotel Madrid

10/10 - 훌륭해요

Mario

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel. Wonderful staff. Conveniently located. Will definitely stay again!
2024년 2월에 4박 숙박함
답변 제공: Guest Experience Team 님, 2024년 2월 15일
Dear Mario,Thank you for taking the time to share your positive experience at UMusic Hotel Madrid. We are thrilled to hear that you found our hotel beautiful, our staff wonderful, and the location convenient.It's always rewarding to receive such positive feedback, and we're delighted to know that you had a pleasant stay. We look forward to welcoming you back for another enjoyable experience in the future!Best regards,Guest Experience TeamUMusic Hotel Madrid

10/10 - 훌륭해요

Gary J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A must stay!
2024년 2월에 4박 숙박함
답변 제공: GEX 님, 2024년 2월 15일
Dear Gary,Thank you very much for taking a few moments to share your experience with us. We are very happy to know that we have lived up to your expectations, so it will be a pleasure to have you with us again in the near future.Yours sincerely,Guest Experience Team/ UMusic Hotel Madrid

10/10 - 훌륭해요

Erica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I absolutely enjoyed my stay at the UMusic hotel in Madrid. I work in the music industry and I was really anxious to check it out. It is a modern jazzy place in an awesome location. I would definitely recommend it and hope to return!
답변 제공: Guest Experience Team 님, 2024년 2월 15일
Dear Erica,Thank you very much for taking a few moments to share your experience with us. We are very happy to know that we have lived up to your expectations, so it will be a pleasure to have you with us again in the near future.Yours sincerely,Guest Experience Team/ UMusic Hotel Madrid

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is centrally located and built on a theatre. We had a room with a premium room with a terrace. This meant we were on the top floor of bedrooms and had access to the terrace which was divided into sections for each other rooms. It was all a bit cramped with no privacy. The room was well equipped and everything was easily to hand. The bath was sustainable - not requiring much water to fill. If you are just getting to know your roommate you will certainly know them better by the end of the holiday as there is no privacy to the toilet. The air conditioning was powerful which meant I could not tell whether the soundproofing was effective. The light illuminating the door as an escape route all night was comforting but not sustainable. The roof top bar looks quite a feature and the pre-arrival email extolled its virtues. Surprising to be told on arrival it was closed for refurbishment.
2024년 2월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 2월 15일
Dear Andrew,We appreciate you sharing your feedback about the layout of the room, specifically the bathroom. We regret any inconvenience this may have caused during your stay. We value your feedback as it helps us to improve our services. It would be an honour to welcome you again and to know your preferences in advance in order to personalise your experience at UMusic Hotel Madrid as much as possible. We are at your entire disposal. Best regards.Guest Experience TeamUMusic Hotel Madrid

10/10 - 훌륭해요

Mirjam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel met zeer gastvrij en vriendelijk personeel. De ligging is ideaal. Wij hadden een kamer met een groot, goed onderhouden terras. De luxe extra’s (zoals de service om kussens te wisselen naar een beter passende stevigheid) maakten het een heerlijk verblijf. Wij gingen naar El Fantasma de la Opera. Echt super om dan direct ‘thuis’ in het hotel te zijn.
2024년 2월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 2월 21일
Dear Mirjam,Thank you very much for taking a few moments to share your experience with us. We are very happy to know that we have lived up to your expectations, so it will be a pleasure to have you with us again in the near future.Yours sincerely,Guest Experience Team/ UMusic Hotel Madrid

10/10 - 훌륭해요

Erez

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect rooms and location!
2024년 2월에 3박 숙박함
답변 제공: Guest Experience Department 님, 2024년 2월 11일
Dear Erez,Thank you very much for taking a few moments to share your experience with us. We are very happy to know that we have lived up to your expectations, so it will be a pleasure to have you with us again in the near future. Yours sincerely, Guest Experience Team/ UMusic Hotel Madrid

10/10 - 훌륭해요

Jorge

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 1월에 3박 숙박함
답변 제공: Guest Experience Department 님, 2024년 2월 11일
Estimado Jorge,Muchas gracias por dedicar unos instantes a compartir su experiencia con nosotros. Nos alegra mucho saber que hemos estado a la altura de lo que esperaban, así que será un placer tenerles de nuevo con nosotros en un futuro cercano. Atentamente, Guest Experience Team/ UMusic Hotel Madrid

6/10 - 괜찮아요

Natalie

2024년 1월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 21일
Dear natalie, Thank you very much for sharing your detailed experience with us, although we deeply regret that your stay was not as expected. We take good note of your comments, which will be the starting point to improve and be able to improve for the immediate future.We would be delighted to have another opportunity in the future to provide you with better service and to improve the impression made on this occasion. Once again, we apologize for the inconvenience and remain at your disposal! Best, Guest Experience Team UMusic Hotel Madrid

10/10 - 훌륭해요

eric 님, winter park

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good service
2024년 1월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 2월 4일
Dear Eric,Thank you very much for taking a few moments to share your experience with us. We are very happy to know that we have lived up to your expectations, so it will be a pleasure to have you with us again in the near future.Yours sincerely,Guest Experience Team/ UMusic Hotel Madrid

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 2월 4일
Estimado cliente,Nos sentimos emocionados al recibir sus amables palabras sobre su experiencia en UMusic Hotel Madrid y las amables palabras hacia nuestro personal. Nos esforzamos por proporcionar un servicio excepcional y es reconfortante saber que nuestro equipo contribuyó positivamente a su experiencia. Estamos agradecidos por sus comentarios y compartiremos sus elogios con todo el equipo.Un saludo,Guest Experience TeamUMusic Hotel Madrid

8/10 - 좋아요

Saud

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location. Very friendly staff. Special thanks to Sara at reception, she is very helpful and welcoming. One suggestion for the room: the lack of carpeting made it feel quite cold, especially during the winter months. Having carpeting would improve the comfort level for guests.
2024년 1월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 2월 4일
Dear Saud,We were thrilled to receive your kind words about your experience at UMusic Hotel Madrid and the kind words towards our staff. We strive to provide exceptional service and it is comforting to know that our team contributed positively to your experience. We are grateful for your comments and will share your compliments with the entire team.Best regards,Guest Experience TeamUMusic Hotel Madrid

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Madrid U Music Hotel
Nice hotel with a popular theater inside (Phantom of the Opera currently), very close to the Plaza Sol and all its activities. Fabulous rooftop bar - must be quite the scene in warm weather. My room was a bit awkward, as it was L-shaped with a long hallway leading to a cramped desk/bed space. A large person would find it difficult to maneuver in. Watching TV was also awkward from whatever angle. Breakfast was the usual overpriced offering and the hotel’s Albeniz Restaurant is hard to get a table in for dinner because of the theater-goers.
2024년 1월에 4박 숙박함
답변 제공: Guest Experience Team 님, 2024년 1월 13일
Dear Robert,Thank you for your nice words towards UMusic Hotel Madrid. Nevertheless,we are sorry to hear that you found the room less functional than expected due to its layout. We would love the opportunity to improve your experience on future visits, so we are always open to hearing about your preferences and needs. We sincerely appreciate your critical feedback and would be honoured to welcome you back to make your stay as comfortable as possible.Best regards,Guest Experience TeamUMusic Hotel Madrid

10/10 - 훌륭해요

Frank

2023년 12월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 1월 13일
Dear Frank,Thank you very much for taking a few moments to share your experience with us. We are very happy to know that we have lived up to your expectations, so it will be a pleasure to have you with us again in the near future.Yours sincerely,Guest Experience Team/ UMusic Hotel Madrid

10/10 - 훌륭해요

Tudor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2024년 1월 13일
Dear Tudor,Thank you very much for taking a few moments to share your experience with us. We are very happy to know that we have lived up to your expectations, so it will be a pleasure to have you with us again in the near future.Yours sincerely,Guest Experience Team/ UMusic Hotel Madrid