Makalali Game Reserve, Phalaborwa hotel rooms at the Independent

"The rooms are lovely and a decent size, however Khiwane is set up and feels more like an apartment block than a hotel. The cupboard is very small and is only made for one person, the hanging rod is very low and you can’t hang dresses properly. Although it says they offer breakfast at their restaurant and on doing online check-in you’re asked to choose time for dinner, Khiwane does not have a restaurant. They work with another restaurant, Arugula in the area where you walk to for breakfast. Minimum wait for breakfast is about 40 minutes so don’t go if you’re in a hurry to get elsewhere. You will have to find another restaurant in the area for dinner as if Arugula is open their kitchen closes at 19:30 and it’s not really set up for dinner, in any case. Also, Khiwane is in a built up area with lots of other businesses around, the pictures and statements of mountain views makes you think that you are in a place with a lot of property around it away from the city but in fact you are right off main road with the sounds of traffic coming clearly into the room. Our room also had an issue with the sliding door to the garden as it wouldn’t open so trying to get some fresh air into the room proved difficult, we had to open the door that leads outside but then could hear everyone walking past and dragging their suitcases in the corridor. Lastly, there was a constant pong in the bathroom, I think there is something wrong with the drainage system."

"We had the most incredible experience at Pondoro Game Lodge. From the moment we arrived, everything was absolutely phenomenal. The staff made us feel so welcome and cared for, going above and beyond to make every detail perfect. Our suite was stunning—luxurious, private, and designed with so much attention to comfort and beauty. The game drives were unforgettable. Our guide (Dewalt) and tracker (Andrès) were incredibly knowledgeable and passionate, and thanks to them we were able to witness breathtaking wildlife moments that we’ll never forget. The food was exceptional—every meal was a treat, beautifully prepared and served with warmth. What truly stood out was the atmosphere of the lodge: intimate, peaceful, and filled with genuine hospitality. Pondoro exceeded our expectations in every way, and we left with memories we’ll treasure for a lifetime. Highly recommend to anyone looking for a once-in-a-lifetime safari experience."

"I stayed in the hotel only so I am not sure about area around the property. All the staff are friendly and hotel facilities are great. Only one thing is my room was too far from the main lobby. As a solo traveler, I felt a little nervous of walking in the morning and at night before and after safari trips."

"Essa foi a pior hospedagem olhando custo benefício das nossas vidas. O custo foi em torno de 1000 dólares a diária, esperávamos algo incrível! Uma pena…. O all inclusive é igual a uma pensão completa, o quarto super antigo, nosso game driver terminou 30 minutos antes. Nos deram um papel com horários e uma mensagem no WhatsApp, nenhum tinha a mesma informação, o que nos fez perder o café. Estamos 100% descontentes e insatisfeitos com oque recebemos pelo o que foi pago."

"The premises is very nice, very clean and comfortable. The self catering unit was well equipped with everything you may need for self catering. The place is beautiful and peaceful. Loved the communication and flexibility I got when still planning the trip and the efforts made to make our birthday special. The only thing I didn’t not like was the rudeness from the lady that woke us up for breakfast on our last morning, she was very rude about how we must be at breakfast by 08:00 ( which o think of breakfast is between 08:00 and 10:00 then guests should have the flexibility between those times). The girl banged the door and rudely communicated how we need to be there at 08:00. She needs general customer service communication training as all my encounters with her were not pleasant. The rest of the staff was amazing. "

"We had a wonderful time at Karongwe River Logde. Staff, accommodations, food and service were impeccable! The games were great and we saw many animals , including the big five. "