외관
예약 가능 여부 확인

홈우드 스위트 바이 힐튼 맨체스터/에어포트, 뉴햄프셔 여행 후기

3 out of 5
홈우드 스위트 바이 힐튼 맨체스터/에어포트, 뉴햄프셔
1000 Perimeter Rd, Manchester, NH

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 502개" "
평점 8 - 좋아요. 1000개 이용 후기 중 260개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 112개" "
평점 4 - 별로예요. 1000개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 52개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Toby

2023년 10월에 3박 숙박함
답변 제공: Dena 님, 2023년 12월 4일
Thank you for taking the time to review our property. We look forward to seeing you in the future.Dena HunterFront Office ManagerHomewood Suites by Hilton

8/10 - 좋아요

Ashley

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great about the hotel except the breakfast buffet. There was very limited choices and the waffle maker was only on the weekend. There also were no bagels, muffins, or yogurt on Monday like there had been the previous day. The trash was also overflowing on Sunday so we had to throw some in the hallway trash.
2024년 4월에 2박 숙박함
답변 제공: Dena 님, 2024년 4월 16일
Thank you for the comments. We are always looking to get better to make everyone's stay a good one. I will check with the breakfast group and see that this gets resolved.

10/10 - 훌륭해요

Sasha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Efficient and easy check-in, spacious room with full kitchen/dining and living room. Incredible value for the price.
2024년 4월에 1박 숙박함
답변 제공: Katri M. 님, 2024년 4월 14일
Hi Sasha, Thank you for the feedback!

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place clean and room was good size. No issues at all.
2024년 4월에 1박 숙박함
답변 제공: dena 님, 2024년 4월 13일
Michael thank you for your comments, and staying with us. We hope to see you in the future

10/10 - 훌륭해요

Elaisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay
2024년 4월에 1박 숙박함
답변 제공: Dena 님, 2024년 4월 9일
Elaisa, thank you for staying with us. We are glad your stay went well. We hope to see you in the future.

10/10 - 훌륭해요

Stacey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient to airport for early flight
2024년 4월에 1박 숙박함
답변 제공: Katri M. 님, 2024년 4월 8일
Hi Stacey, Thank you for the feedback! Hope to see you again soon!

6/10 - 괜찮아요

Makrohie

좋아요: 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Dena 님, 2024년 4월 3일
We are sorry to hear you did not have the best experience with us. We hope you choose to come again, and we will work with you to make things much better for you.

10/10 - 훌륭해요

david

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nous avons trouver notre séjour très agréable . L’hôtel est tes bien située et adaptée à nos besoin .
2024년 3월에 2박 숙박함
답변 제공: Dena 님, 2024년 4월 1일
Thank you for staying with us! We hope you come see us again in the future.

4/10 - 별로예요

Justin 님, Dollard Des Ormeaux

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Pool was very dirty
2024년 3월에 1박 숙박함
답변 제공: Dena 님, 2024년 3월 19일
Hello Justin, I am sorry to hear that you had a poor stay. Feel free to reach out to me and let me know more about your comment. I would like to address the issue with my staff. you can reach out to Dena.hunter@ hilton.com. I am the FOM at this Hotel. Thank you

4/10 - 별로예요

Robert

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Although it’s a nice hotel. I was alittle let down with the overall condition. The room we stayed in had a lot of maintenance issues that need to be addressed. Bottom hinge on king bedroom door was pulled. Peeling paint in the bathroom. Most cabinets are scuffed. Wallpaper bubbling. The exterior is in serious need of a landscaper. The pool was out of order prior to our arrival. Opened that night by Sunday it was closed again. They charge to park aswell $5 a day.
2024년 3월에 2박 숙박함
답변 제공: Dena 님, 2024년 3월 19일
Robert, We are sorry your room was in need of work. We will get into it and repair what we can. We try to Have every stay be a good experience. Our landscapers are coming. Just waiting for some dry weather. The pool went down per protocol due to a child getting slightly hurt. We hope you choose to stay again and we will help to make sure your stay is better. Thank you for your comments

6/10 - 괜찮아요

Lindy

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room was okay, the furniture was broken. The bureau was duct taped and the drawers would not shut. The room was nice but the broken furniture, not just the bureau, but the stand next to it was broken, dented refrigerator, and the bureau in the bedrooms were all scratched up. For the cost of the room it was a disappointment for sure.
2024년 3월에 1박 숙박함
답변 제공: Dena 님, 2024년 3월 19일
Lindy, Thank you for the comments. We will be replacing appliances soon we hope. We were renovated about a year ago. It happens in pieces. We hope you choose to stay with us again and we will work with you to make sure you next stay is a better one.

10/10 - 훌륭해요

Patricia

답변 제공: Dena 님, 2024년 4월 3일
Thank you for staying with us we hope to see you in the future!

4/10 - 별로예요

Matt

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool was closed and looked gross and small anyway. WiFi didn’t work. Walked through hotel for 20 minutes and never found an ice machine. Front desk said there was only one in the entire hotel and told me it was directly across from room 219, it wasn’t. I never found one anywhere. There were eyelashes on the bathroom counter when we got there. Despite the fact the clocks moved forward an hour, checkout time remained the same and breakfast remained the same time which would have been acceptable other than when we got there at 930am which was really 830am, most of the food, drinks and coffee was gone and we were told they’re not making any more.
2024년 3월에 1박 숙박함
답변 제공: Dena 님, 2024년 3월 13일
Thank you for staying with us. We are sorry for the inconvenience you delt with. We were experiencing high winds that took out the WIFI for the building. We hope you come stay again and we will try to make sure that the stay is much better.

8/10 - 좋아요

Sabrina

Everything it find here
2024년 3월에 1박 숙박함
답변 제공: Dena 님, 2024년 3월 10일
Very nice to here. Should you need anything please let us know.

10/10 - 훌륭해요

Mary

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Spacious and clean! The pool is a little dated and could use a fresh coat of pain. Also there was no wet pool towel receptacle so used pool towels were just left on the floor. But overall we loved the hotel and will be back.
2024년 2월에 2박 숙박함
답변 제공: Katri M. 님, 2024년 3월 6일
Hello Mary, Thank you for the feedback. Hope to see you again soon!

10/10 - 훌륭해요

Stephanie

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the location. It was close by to everyone and everything
2024년 2월에 5박 숙박함
답변 제공: Katri M. 님, 2024년 3월 6일
Dear Stephanie, Thank you for the feedback. Hope to see you again soon!

8/10 - 좋아요

Maureen

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location
2024년 2월에 2박 숙박함
답변 제공: Dena 님, 2024년 2월 28일
Hello Mauren, Thank you for your review. We hope to see you again. Let us know if we can do anything to improve your next stay.

10/10 - 훌륭해요

Kerry

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They made my daughters party a memorable one
2024년 2월에 1박 숙박함
답변 제공: Katri M. 님, 2024년 2월 26일
Hi Kerry, Thank you for the feedback. Great to hear that you enjoyed the stay!

8/10 - 좋아요

Matthew

2024년 2월에 1박 숙박함
답변 제공: Dena 님, 2024년 3월 22일
Matthew, thank you for staying with us here at the Homewood Suites. We hope you come again, and we would like to work with you to get the rating up to a 5.

6/10 - 괜찮아요

Jeremy

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Dena 님, 2024년 2월 24일
thank you Jeremy, If you come stay with us again, We would like to make sure you next stay is much better. Feel free to let us know if there is something we could help with.

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hostess at Desk was great! She did whatever she could to accommodate us. Thank you
2023년 12월에 1박 숙박함
답변 제공: Dena 님, 2024년 4월 1일
Thank you for your comments. I will make sure I let our front desk know you had a good experience.

2/10 - 너무 별로예요

Amy

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Katri M. 님, 2024년 1월 16일
Hi Amy, Thank you for the feedback. We were sorry to hear about your experience while staying with us.

10/10 - 훌륭해요

Sébastien

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel with great amenities! We spent an awesome week there. The staff was nice, the kitchen in the room was very useful and the parking was very easy. We will go back for sure
2023년 12월에 7박 숙박함
답변 제공: Katri M. 님, 2024년 1월 9일
Hello Sebastien! Thank you for the feedback. Hope to see you again soon!

6/10 - 괜찮아요

Christine

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The suite was beautiful, comfortable and clean. BUT about 10PM I realized there were no bathroom towels at all. I was told that someone would bring some up. I called an hour and 1/2 later and no one answered the desk phone. So in the morning I ended up without a shower, only a quick washup, using a kitchen towel. So disappointing. ]
2023년 12월에 1박 숙박함
답변 제공: Katri M. 님, 2024년 1월 9일
Hello Christine! Thank you for the feedback. We want to apologize about towels missing from your room. We understand how frustrating that must have been to start your day. Hope to see you again if your travels bring you back to the area.

6/10 - 괜찮아요

Carroll

2023년 12월에 10박 숙박함
답변 제공: Katri M. 님, 2024년 1월 9일
Hi Carroll, Thank you for reviewing our hotel. Hope to see you again soon!

8/10 - 좋아요

Zachary 님, Newbury

2024년 1월에 1박 숙박함
답변 제공: Katri M. 님, 2024년 1월 9일
Hi Zachary, Thank you for reviewing our hotel. Hope to see you again soon!

2/10 - 너무 별로예요

Brian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was the worst "stay" I have ever had! After driving for 8 hours with my family, we were informed that Hilton had, earlier that day, cancelled our reservation. They said they would move us to a "sister" hotel for a comparable room...they did not offer us a comparable room and instead wanted to charge more money for a worse room. They had comparable rooms available but the GM did not want to absorb the additional cost and instead wanted us to pay for it. We ended up leaving and going elsewhere...but what a disgrace, after the hotel messed up our family trips reservation, they had the nerve to ask for more money while providing a smaller room. Sad disgrace!
2023년 12월에 3박 숙박함
답변 제공: Katri M. 님, 2024년 1월 7일
Hi Brian, Thank you for the feedback.

8/10 - 좋아요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room we stayed in was very spacious with two bedrooms with king size beds. There was a convenient kitchen in our room and it had 3 large screen tvs. The choice of cable stations was poor, but adequate to a hotel such as this. The hotel is conveniently located to shopping in the area and restaurants. The pool was closed on the weekend when we would have liked to use it.
2023년 12월에 2박 숙박함
답변 제공: Katri M. 님, 2024년 2월 4일
Hi Scott, thank you for reviewing our hotel. Hope to see you again soon!

6/10 - 괜찮아요

Josee

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bien situé
Dans l’ensemble bel hôtel, propre bien situé. Les déjeuner laissaient à désirer, la dame en avait plein son casque et ne faisait pas le remplissage pendant la semaine, meilleur service pendant la fin de semaine.
2023년 12월에 3박 숙박함
답변 제공: Katri M. 님, 2024년 1월 7일
Dear Josee, thank you for reviewing our hotel. Hope to see you again soon!

6/10 - 괜찮아요

James

단체 여행, 가족 여행
별로예요: 청결 상태
Not your typical Hilton. Lack of towels and bedding in rooms, lackluster breakfast and parking was sparce and tight spots.
2023년 12월에 2박 숙박함
답변 제공: Katri M. 님, 2024년 1월 1일
Hi James, Thank you for the feedback. We were sorry to hear that you didn't have a great experience while staying with us. Hopefully you will give us another chance if you return to the area.

8/10 - 좋아요

Felicia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Dena 님, 2023년 12월 30일
Good evening Felicia, Thank you for staying with us! We will do our best in the new year to make your next stay even better. Have a Happy New YearDena Hunter

10/10 - 훌륭해요

Ivan

2023년 12월에 1박 숙박함
답변 제공: Katri M. 님, 2024년 1월 1일
Hi Ivan, Thank you for the feedback. Hope to see you again soon!

10/10 - 훌륭해요

April

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was perfect ! The rooms were not tiny. My new choice of hotel
2023년 12월에 2박 숙박함
답변 제공: Dena 님, 2023년 12월 30일
Thank you so much for staying with us! Glad to hear you had a good time. Have a Happy New Year and we hope to see you in the future.Dena hunter

10/10 - 훌륭해요

Tiago

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Dena 님, 2023년 12월 30일
Thank you so much for staying with us. It is nice to hear you had a good stay. Have a very good New Year and we hope to see you in the future.Dena Hunter

2/10 - 너무 별로예요

Rachel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bad experience.
2023년 12월에 1박 숙박함
답변 제공: Dena 님, 2023년 12월 23일
Good afternoon, Rachel,I am sorry to hear that your stay was not a good one. We try to make sure everyone is comfortable here. If you choose to stay again, please reach out to me and we can make sure the next stay is a better one. Have a great Holiday season! Dena HunterFront Office Manager Homewood Suites by Hilton

10/10 - 훌륭해요

Jennifer

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent customer service:)
2023년 12월에 1박 숙박함
답변 제공: Bri K 님, 2023년 12월 18일
Hi Jennifer,Thank you for taking the time to review our Homewood Suites. We appreciate you staying with us and look forward to your next visit to Manchester!

10/10 - 훌륭해요

Billie

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Dena 님, 2023년 12월 15일
Thank you so much for staying with us. We hope to see you again soon. Happy HolidaysDena HunterFront Office Manager

10/10 - 훌륭해요

Dana 님, Nashua

좋아요: 편의 시설/서비스
2023년 12월에 8박 숙박함
답변 제공: Dena 님, 2023년 12월 13일
Thank you for your comments. Dena Hunter

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The suite was spacious and was exactly what we needed for 3 adults plus 3 children. Will definitely stay again.
2023년 12월에 1박 숙박함
답변 제공: Dena 님, 2023년 12월 13일
Thank you for your comments! We are glad you enjoyed your stay. Hope to see you again soon.Dena HunterFront Office Manager

10/10 - 훌륭해요

Jamal

단체 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was beautiful and quiet.
답변 제공: Dena 님, 2023년 12월 8일
Thank you for staying with us! Come see us again if your in our area.

10/10 - 훌륭해요

Layne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Dena 님, 2023년 12월 4일
Thank you for taking the time to review your stay with us. We look forward to seeing you again in the future.Dena HunterFront Office ManagerHomewood Suites by Hilton

10/10 - 훌륭해요

Shaun

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Bri K 님, 2023년 12월 18일
Hi Shaun,Thank you for taking the time to review our Homewood Suites. We appreciate you!

8/10 - 좋아요

Beverly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were wonderful. Our room was very clean. The only negative about my stay there is that they did not have any juice with the complementary breakfast. Every hotel I have stayed at has always had juice. On Sunday the breakfast place was not opened at 7AM as we were told it would be, so I had to leave and was unable to get my complementary breakfast.
2023년 11월에 2박 숙박함
답변 제공: Dena 님, 2023년 12월 4일
We're sorry you missed our breakfast. We try very hard to make sure everything runs well. We look forward to seeing you again in the future.Dena Hunter Front Office ManagerHomewood Suites by Hilton

10/10 - 훌륭해요

Michelle

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Dena 님, 2023년 12월 15일
thank you so much for staying with us. We hope to see you again soon.Dena HunterFront Office Manager

10/10 - 훌륭해요

Carmen

2023년 11월에 2박 숙박함
답변 제공: Katri M. 님, 2023년 11월 21일
Hi Carmen, Thank you for reviewing our hotel. Hope to see you again soon!

8/10 - 좋아요

Chrishawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the shuttle bus.
2023년 11월에 2박 숙박함
답변 제공: Katri M. 님, 2023년 11월 20일
Dear Chrishawn, thank you for reviewing our hotel. Hope to see you again soon!

2/10 - 너무 별로예요

Ivy

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I made a reservation for my graduation for a stay of Thursday 11/16- Sunday 11/19, being that I was traveling to NH from another state by car I notified staff that I will be arriving in the early morning of Friday 11/17. When Friday came they canceled my reservation due to a no show after it was noted in the system and they told me it was. When speaking to the representative she offered me a reservation at a sister hotel that was triple the amount that I would have paid for my original reservation. After speaking with a manager they told me that there was nothing they can do and BTW they still charged me for one night and couldn’t reverse the charge. Needless to say I was stranded in NH on my graduation weekend causing me to cancel my plans and go back home. I never made it to graduation.
2023년 11월에 3박 숙박함
답변 제공: Bri K. 님, 2023년 11월 20일
Hi Ivy,I reviewed you reservation notes. You had spoken to Expedia and not the front desk of the hotel. The notes that were added stated arrival 11.15.23 at 8am. This was the cause of the confusion due to the notes not being accurate. I do apologize for the inconvenience, I suggest reaching out to Expedia for assistance

10/10 - 훌륭해요

Brendan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Calvin was excellent, very knowledgeable
2023년 11월에 1박 숙박함
답변 제공: Katri M. 님, 2023년 11월 20일
Hi Brendan, thank you for reviewing our hotel. Hope to see you again soon!

10/10 - 훌륭해요

Karene

2023년 11월에 1박 숙박함
답변 제공: Katri M. 님, 2023년 11월 17일
Hello Karene, Thank you for reviewing our hotel. Hope to see you again soon!

4/10 - 별로예요

Heather

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Thanks to Anna
I will start by saying the front desk clerk at check in, Anna was amazing, super sweet, kind and helpful, that being said upon going to our room we note immediately it’s not the room we booked. We booked a 2 queen suite and got a 1 king suite. When I returned to the desk Anna tried to help, she spoke with the manager( I never saw the manager) twice but it was keep the room we have or give up the full kitchen. The manager never came out of the office, never offered an apology just left Anna to deal with an over booking issue… poor form. No linens in the room for the sofa bed, Anna quickly fixed that, coffee maker was dirty, pool was so dirty on the bottom we opted not to swim and the back parking lot hotel side lighting is basically nonexistent, 2 lights by the door, all the other lighting is on the other side of the parking lot. Had it not been for Anna’s helpfulness, I would give this stay two thumbs down, but she was so kind and tried to right the wrongs that her manager clearly had no desire to address. This was not our first stay here but perhaps our last.
2023년 11월에 2박 숙박함
답변 제공: Katri M. 님, 2023년 11월 13일
Hi Heather, Thank you for taking the time to share your recent experience while staying at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. I was sorry to hear about the room issues that you experienced during your stay. We hope that you will consider staying with us again if your travels bring you back to the area.